property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

my favorite part was the pool, the gardens and the view

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

great staff. good size rooms. lovely garden and free ample parking.

free and secure parking available

there is ample parking onsite

very good parking. friendly staff. nice room. good privacy.

parking and green areas

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

ok room. nice people. good parking.

decent rooms, but hot water and wifi were iffy at best.

big room, easy fairly secure parking

having safe parking was a plus

pool setting was lovely but water cold

the pool is relatively small

architecture, style, swiming pool, bar and excellent staff

the pool and attention

great design around the hotel, pool, rooms

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

facility provided parking at no charge

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

amazing spa - try the massages, worth it

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

parking area is very narrow, no well signaled and difficult to move

there is parking space with security

the location is very convenient, including free parking for hotel guests

they had parking places and the gardens were nice

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

it has a small playground for kids

very clean, friendly staff, good food, my kids loved it!!

great value, good staff, safe, great little pool

pool is heated

the pool is well kept

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

parking lot was super close to the rooms

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

the hotel was very busy it gets very occupied at breakfast time

everything is good! clean,quet,very good breakfast,very friendly staff!

not enough staff at the breakfast . tables didn’t get clean , not enough plates

large spacious rooms, high ceilings, parking available

breakfast can imporove

i like the breakfast a-lot

breakfast

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

the room is cold in winter, the private pool is cold.

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

beautiful garden, pool, waterfall and

the pool is not open

we asked for pool towels

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

tha accessibility, location, may need to extend the breakfast time though

it ´s nice and clean place. breakfast is very tasty.

should have a different breakfast day it was all the same every day

they have a small but very complete fitness room

late, room service until 1am, and easy free parking below

staff was torpid and sad, short answers for everything, except for valet parking and cleaners who were cordial and bubbly

only entrance to the hotel is up an elevator through the parking lot

valet parking, my daughter left a necklace on the bathroom sink and went out

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

extremely warm rooms, very limited breakfast options. an ok option

breakfast should be better

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

breakfast had to be asked 1/2 hour before i wanted to, and didn't like that very much, although it

staff was always happy to help us and the inclused breakfast was delicious

the games at the lobby and the breakfast was a nice

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

pool, gym, parking lot

free parking under the hotel

the breakfast was excellent. the quality of the products was great.

breakfast room was freezing cold.

was a heated pool and decent gym

like to park my car, but the hotel has valet parking

free valet parking is a plus

ps not included of course) and very convenient

staff at the parking

sleep was amazing, proper secure parking, zero complaints

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

parking lot is very small and floods

room and beds were comfortable, parking was easy and with direct access to the hotel

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

the location is very convenient and had everything we needed

room very comfortable, parking lot very accesible and secure, the views are awesome.

parking lot elevators very noisy if your room is on that side

internet, parking

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

free parking, location.

good breakfast for the price...

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

very good continental breakfast, within close walking distance of several restaurants and a grocery store

staff is amazing. rooms are well kept and clean. breakfast is good. good location

breakfast

bathroom was old, in need of renovation!!! parking restrictive.

great hotel - nice room / good breakfast / secure underground parking.

the parking guy went out of his way to find us a parking

ckup truck and trailer)

view of the volcanoes. great bed. interesting commercial area. good underground parking.

breakfast was not good

the breakfast is functional and a plus

food is very basic, just breakfast

breakfast was so bad

breakfast could be better

we enjoyed the breakfast and canapés in club access

restaurant was full in the breakfast time we had to wait for a table, but even there the staff was very kind and they found an

breakfast buffet was excellent!

i also liked that the pool was heated

the bed and pillows were super comfy. the breakfast buffet was very good. good value for money.

the free parking is nearby and quite big

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

the staff is kind and the valet parking is very handy

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

safe parking, helpful and friendly staff. super comfy beds.

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

the american breakfast is ok the rooms are very comfortable great parking across the

was a mr in charge at the parking, he was really nice and

the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were

breakfast was free

the breakfast was excellent and plenty food and drink

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast service, not enough, bad quality

great price and free breakfast is a plus

the breakfast

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

hotel and grounds, nice swimming pool

excellent room service

and the swimming pool outside, they make warm which it very nice

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

staff is very friendly, reasonable breakfast

breakfast would have been nice.

parking for my motorcycle

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

great facilities that include a nice gym, pool, spa, restaurant, and more

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

it was a good clean room. they had free laundry service.!

the hot breakfast food had ham or bacon on it

the breakfast choices were very few and there could have been more

parking seems insufficient

the parking is well protected as it is inside feince

very friendly staff parking in front of the room restaurant

has parking and a pool

parking available good bed and very clean

great staff,comfy bed, good water pressure in shower. good kitchen area.

the breakfast was amazing, the room was perfect!

kitchen was very well equipped, including with stainless steel cookware

social hour, kitchenette, laundry facility

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

easy access from highway. breakfast.

proximity to the airport cleanliness complimentary breakfast

hotel was really comfortable clean and friendly staff in the restaurant for breakfast we have an awesome waiter miguel is his name by our second day he know how we like our

amenities were great, there's a small gym to get a small workout in

the best hotel breakfast i've ever eaten in mexico

clean, comfortable beds, nice little gym.

excellent breakfast staff at the restaurant helpful

good location

lking distance from the noisy centre), quite and clean. free and safe parking

on site secure parking is available

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

the wifi is patchy.

the staff in the restaurant and valid parking were very nice and efficient

to check in and go to our room and another 30 minutes till they put our car into the secured parking

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

good wifi in the rooms for us and nice tv

old, insects in our room