big room, easy fairly secure parking

having safe parking was a plus

we asked for pool towels

the pool is not open

they even flund toys for my small kids to play by the pool

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

the room is cold in winter, the private pool is cold.

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

if you have kids, the pool is great and has warm water

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

the pool was not clean.

large spacious rooms, high ceilings, parking available

facility provided parking at no charge

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

the picture of the pool is deceiving . it's maybe 5 feet wide.

the heated pool was enjoyable

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

no chairs around the pool!

it has a small playground for kids

chairs or lounge chairs at pool, i am baffled why they just don’t buy 4

the pool and the room were a little bit cold.

pool is heated

good parking for our car and utility trailer

we liked the garden and the parking lot

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking lot was super close to the rooms

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool is clean and the whole hotel has a great vibe

the pool is relatively small

architecture, style, swiming pool, bar and excellent staff

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

they had parking places and the gardens were nice

hotel is very nice, well located to the sights. has a good secure parking lot.

there is parking space with security

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot for the rental and they have

calo). it has an own big parking.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

secure gated parking

free and secure parking available

parking was supposedly included but its actually a reasonable 100mx per 24hr

very good parking. friendly staff. nice room. good privacy.

there is ample parking onsite

ok room. nice people. good parking.

decent rooms, but hot water and wifi were iffy at best.

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

staff was always happy to help us and the inclused breakfast was delicious

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

they have a gym in the second floor how makes a lot of noise. things can change for good.

breakfast was ok

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

breakfast can imporove

i like the breakfast a-lot

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

tha accessibility, location, may need to extend the breakfast time though

it ´s nice and clean place. breakfast is very tasty.

should have a different breakfast day it was all the same every day

was no water pressure in the shower hotel was full so to get breakfast was not easy

not enough staff at the breakfast . tables didn’t get clean , not enough plates

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

also for longer stays i think there should be more variety in the breakfast

the hotel was very busy it gets very occupied at breakfast time

only entrance to the hotel is up an elevator through the parking lot

valet parking, my daughter left a necklace on the bathroom sink and went out

staff was torpid and sad, short answers for everything, except for valet parking and cleaners who were cordial and bubbly

the ballet parking don t want to park your car, and then ask you for

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

the games at the lobby and the breakfast was a nice

they have a small but very complete fitness room

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

pool, gym, parking lot

free parking under the hotel

the breakfast was excellent. the quality of the products was great.

breakfast room was freezing cold.

was a heated pool and decent gym

internet, parking

room very comfortable, parking lot very accesible and secure, the views are awesome.

parking garage was dark

car parking is not available with lights.

there is a parking in the hotel where you can park you car by yourself

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

room and beds were comfortable, parking was easy and with direct access to the hotel

parking lot is very small and floods

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

the location is very convenient and had everything we needed

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

good breakfast for the price...

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

very good continental breakfast, within close walking distance of several restaurants and a grocery store

staff is amazing. rooms are well kept and clean. breakfast is good. good location

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

breakfast was not good

food is very basic, just breakfast

breakfast was so bad

breakfast and cofee and parking

bathroom was old, in need of renovation!!! parking restrictive.

view of the volcanoes. great bed. interesting commercial area. good underground parking.

the parking guy went out of his way to find us a parking

great hotel - nice room / good breakfast / secure underground parking.

plus we weren't asked to pay for parking when we checkout out-- though that wasn't expained when we checked in, they should

like to park my car, but the hotel has valet parking

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

staff at the parking

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk lady were serving the group at the entrance, constantly entering to the

free valet parking is a plus

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

we enjoyed the breakfast and canapés in club access

restaurant was full in the breakfast time we had to wait for a table, but even there the staff was very kind and they found an

breakfast buffet was excellent!

i also liked that the pool was heated

the bed and pillows were super comfy. the breakfast buffet was very good. good value for money.

the american breakfast is ok the rooms are very comfortable great parking across the

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

was a mr in charge at the parking, he was really nice and

pool area was a little crowded

the gym, the pool temperature, the breakfast, the room.

safe parking, helpful and friendly staff. super comfy beds.

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

the free parking is nearby and quite big

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

the staff is kind and the valet parking is very handy

very near) to the rooms

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

parking available good bed and very clean

is great, secure parking

has parking and a pool

very close to central atlixco, free parking

space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

the breakfast service, not enough, bad quality

good choice at breakfast despite being very busy

great price and free breakfast is a plus

great breakfast! friendly and helpful staff.

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

location on juarez avenue, gym is ok with exterior view, outside patio, good breakfast, parking easy and fair

the best hotel breakfast i've ever eaten in mexico

excellent breakfast staff at the restaurant helpful

breakfast (included)

great staff, amazing breakfast, nice room

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

the pool was not clean. the tiles joints were dirty.

excellent room service

buffet, fitness center, friendly staffs, quit comfort

comfortable hotel, clean. room service was good and staff were courteous.

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

wonderful clean room and great breakfast.

breakfast staff was very helpful and cheerful

the breakfast choices were very few and there could have been more

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the location was great. i did not have breakfast

good location

on site secure parking is available

lking distance from the noisy centre), quite and clean. free and safe parking

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi didn't work for most of my second night there

breakfast is too expensive

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

breakfast would have been nice.

parking for my motorcycle

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

kitchen was very well equipped, including with stainless steel cookware

my older son loves the small gym and i appreciate the spacious laundry room

the gym was perfect

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

the breakfast was amazing and th social..love the fact that they accept our service dogs..

breakfast was real good

proximity to the airport cleanliness complimentary breakfast

i did not had breakfast!!!

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

safe parking

didn't have screen on the windows, the pool is small

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

the small pool could have used a little heat

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

good wifi in the rooms for us and nice tv

old, insects in our room

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee shop at entrance, quiet and comfortable

happy they have parking and the attendant is the best

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn't changed the linens and the

good wifi