the hotel has an indoor pool

location, secure parking

good breakfast, convenient location and parking. authentic building.

nice staff and secure parking. good location close to the main square.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps early in the morning is

location, free parking

the breakfast was very scarce: coffee + two pieces of bread.

did not honored the terms of reservation, for breakfast for three guests

the gym is a good addition

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

bar and activities are a great plus

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

mattress helpful staff we've got a heater and a plus blanket good breakfast (100mxn) closed parking

more breakfast variety

breakfast is excellent

the breakfast is good and the beds are comfortable.

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

good breakfast though small selection. very comfy beds. secure and good room cleaning.

the view, cleanest and great service at pool and front desk

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

parking lot is natural soil and gets muddy in rainy days

parking included at an

secure parking nearby

and intimate, with a great location, free parking, great breakfast, a rooftop restaurant and super helpful and friendly

t this) free laundry

not enough parking on weekend

location parking

staff was friendly dinner area was good to work indoor parking was good

the staff is friendly and the hotel has its own parking space.

hotel offers water, coffee, tea and laundry service

parking is quite a hike with luggage.

the parking lot is on the back of the hotel and no one helps you with your baggage

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

free parking on the other side of the block

the parking garage is too far from the rooms

the beds were comfortable and the included breakfast was good

people, superb hospitality, great location, closed parking and the breakfast was very delicious

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

good parking lot

location parking service in general dinner at the hotel restaurant

plenty of available parking

the parking was good and security was great

breakfast free parking perfect location to go outside the city and next to a outlett

parking for my motorcycle

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

staff is very friendly, reasonable breakfast

breakfast is too expensive

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

breakfast would have been nice.

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

great staff,comfy bed, good water pressure in shower. good kitchen area.

sometimes they notice and make you something special, but that means you can't just have a breakfast in a rush as you usually do when out on

my older son loves the small gym and i appreciate the spacious laundry room

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap, clean sponges, paper towels-- namely everything a family needs for

my older son loves the small gym and i appreciate the spacious laundry room

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

the hot breakfast food had ham or bacon on it

maybe need to have a variety of breakfast

breakfast staff was very helpful and cheerful

the breakfast choices were very few and there could have been more

easy access from highway. breakfast.

breakfast was real good

i did not had breakfast!!!

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

proximity to the airport cleanliness complimentary breakfast

the pool was not clean. the tiles joints were dirty.

facility was excellent, friendly staff and fitness studio

hugo on the bar took excellent care of us

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

and the swimming pool outside, they make warm which it very nice

wifi not so good.

wifi password didn t work

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

- hot water for shower: be patient, sometimes takes 3 minutes - parking

pool wasn't clean

- there is a pool, but the water water very cold

othbrush

cold swimming pool

good choice at breakfast despite being very busy

great price and free breakfast is a plus

breakfast was good and plenty of choice and the coffee was available 24/7

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast was excellent and plenty food and drink

own parking at your room

rooms in the back quiet, parking right outside, great room and bathroom size, delicious served breakfast with good options

there was a parking space just below, so we had easy access to our vehicle and the included breakfast was great

big room, great breakfast, helpfull employees, free parking, comfy bed.

sized room with a private parking spot

the staff in the restaurant and valid parking were very nice and efficient

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

to check in and go to our room and another 30 minutes till they put our car into the secured parking

the rooms were so small and old the breakfast was so terrible !!!

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

the room also has a table, but this room didn't have a kitchenette

fresh coffee in the morning, and a speedy laundry service

comfortable and having an ac was a plus, great breakfast and friendly service all over.

the breakfast and the location were really good. just few steps from down town

very friendly staff. a great breakfast selection

breakfast with different types of food

breakfast is average but otherwise all good.

parking is very tight on a weekend, lots of noise from banging doors on weekends

the room was clean and spacious and the parking space is at the place. good location.

we liked the free parking and the breakfast

valet parking in private parking space. safe area. spacious room. comfortable bed.

parking is to far from hotel.

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

safe parking, helpful and friendly staff. super comfy beds.

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

the staff is kind and the valet parking is very handy

the free parking is nearby and quite big

great location, parking is included, staff was helpful and friendly.

the parking space is not at the hotel

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the valet parking is perfect and free

the free parking was not on-site, but worked well for us

great small gym and nice private steam rooms

hotel in the city center. large room. little gym. polite staff. good balance price / quality.

bathroom very slippery. no safety bar to grab and prevent a fall.

gym and spa were under renovation, so i couldn't use them

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

magnificent breakfast and very pleasant pool area

we enjoyed the breakfast and canapés in club access

but then again its not that a big of a deal as my kids loves swimming in every hotel we stayed, and compared to the other hotels in puebla this one

we also enjoyed the pool area and several of the restaurants

i also liked that the pool was heated

the american breakfast is ok the rooms are very comfortable great parking across the

was a mr in charge at the parking, he was really nice and

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

buffet breakfast was exceptional, the best we have had on our whole trip

breakfast service and options. no room service available at nigth

big plus was the free parking lot

the fact that they had parking was a definite

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

location and free parking

bit hard was to understand where is parking