) tricky to find in the old town at the top of the mountain - but worth the effort parking was nearby , down

they are very pet friendly

it was clean and very pet friendly.

they told us on booking site there was a restaurant, bar and terrace, when we finally saw someone, we were told

food surprisingly lovely restaurant & bar lovely hostess easy parking close to the hotel nice clean room with

gym needed some fans and the pool could do longer hours

pool, room size, bathroom

clean, modern, friendly front desk staff, parking.

since the hotel is inside a golf court, there are a lot of savage rabbits jumping around the hotel road access

the staff were very helpful. good outside parking.

fast wifi

security password on the wifi makes it unsuitable for doing any online banking or other sensitive work

pets allowed but not really pet friendly

hotel wifi keeps logging out

not far from the hotel is a lovely walk near a river, perfect for walking with a pet

room and very comfortable bed; tea kettle, tv, stable wifi; toilette provided with bidet; wide basement parking

wifi, horrible pillows, asked for a double room and got twins, couldn t get the tv to work,

little dated, they give you a tv remote when you hire the room with the wifi pass on a label on the back, the

there is a bar / restaurant on site but its basic, 3 types of sandwich and 2 types of beer and coffee kind of

location, ample parking, comparatively cheap

can easily hear next room, no english speaking reception, no proper dining area (there is only a bar in the

the parking space

no hot water, restaurant was closed on a friday night for dinner, and wifi was not dependable

only alternative is mcdonalds next door, a friendly bar at 200m walking distance and a lidl supermarket next

breakfast buffet 14 euros little choices

the reception was very helpful and the breakfast was at continental standard level

nice and modern rooms. breakfast is excellent.

wifi didnt reach the room, we always had connection problems

the wifi is weak in the room.

wifi signal was very weak in my room.

data signal is bad, need to connect to the wifi, but wifi is good

the breakfast was also fabulous

good breakfast, nice room, good equipments, hotel modern

i couldn t locate a room service menu or mini bar price list

the gym. quite basic

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

coffee was from a machine and mediocre, although customers at the bar (at the same time) got it freshly made

no wifi in the room

the bar with awesome tapas that came with each beer

nice bar area

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

and we were sleeping right above the bar with people shouting till 2am

from bar through ventilation system

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

the wifi signal in the room was poor.

location, near to the centre, tasty breakfasts in the bar down, friendly waiters, towels changed every other

there is a tapas bar downstairs, so in the weekend it might be a bit noisy at night.

the location was lovely. the courtyard bar was a hive of activity. lovely food.

am) so i had to go elsewhere for breakfast although

the best part was a lovely bar underneath, great value, nice food & friendly service

wifi with very poor signal

location in the heart of alcala de henares - wifi signal is good enogh for online filn

the wifi was really weak (also no cell network).

bad wifi

wifi password did not work and wifi was therefore not available

all night no wifi and dirty

no clean and no wifi

wifi could have been better.

the wifi was not working good.

the bar could be open all day.

the pool is amazing and very welcoming as it was very hot weather

wifi didnt work well in our room.

good sized room with lovely balcony and spa bath

no room service before 11 am

room service club sa dwich was poir and with only half cooked fries - still hard and cold in the

all round it was what we needed and a good breakfast

big clean rooms,parking,pet friendly walking distance to alcala centre.

clean,easy access and car parking

breakfast was good, just maybe they took a bit of time to replace cups and mugs, also little

good breakfast, nice for a stop over on our way to andorra

modern, cosy, beautiful room, beautiful facilities, great wifi por internet conferences

the restaurant/bar offers delicious food from breakfast to dinner; everything we ate there was delicious

we had travelled all day and booked a hotel with a bar and restaurant but neither were open

parking was across the street.

very clean and comfortable bed! staff are great! restaurant and bar great to have.

great location with secure parking

lovely spacious room and bathroom, very comfortable bed. easy to find and good parking facility.

modern, excellent sized room, great wifi, great bathroom, good buffet breakfast, secure parking

modern, excellent sized room, great wifi, great bathroom, good buffet breakfast, secure parking

very clean with secure parking, an ideal ferry stop over.

small room but i think it would be great for travellers without kids

works in the restaurant and bar but not rooms

bar service was open all hours and very reasonable prices

location. bar opened 24/7 free parking . location. just 30 min from airport

location. bar opened 24/7 free parking . location. just 30 min from airport

i also set aside some laundry in the given laundry bag, and left it in my room near the front door

hotel didn't seem to have any kind of bar or cafe area, except for its main restaurant which was closed when we

bar and restaurant closed all weekend in spite of being advertised as being open

good gym 24 h good terraces on the 4th floor

extra charge 6 euro per day for fast wifi

the wifi is great too and free

the bar was closed due to covid and a reduced menu breakfast

wifi was not good

pet friendly

as i travelled with my mother and arrived early we were allowed an early check in as well as a late check out

there s no lounge bar or restaurant open after 23:00

helpful staff; comfortable bed; quiet, good-sized room; secure parking on site; close to bars and places to

the town was busy with families walking around. bar offering tapas with every drink.

nice clean hotel, very well staffed. gym available, good location. smart modern feel.

secure parking

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

the wifi is very unstable hence those who travel with work or meeting online will have a big

wifi strong bed was oke

a bar fridge would be a plus.

no bar where you could relax with a drink, so had to go elsewhere

no bar or restaurant

it is become a basic to have mini bar and at least coffee machine , cups and cattle it is not a luxury

i went for work travel , i needed good wifi which was not the case

wifi available in the hotel for 4-5 days

location, room service, breakfast

free wifi was quite adequate for my needs

wifi was correct

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

was given keys to private garden with kids play equipment and swimming pool which was lovely

the kitchenette was a bit limited and rather poorly lit although sufficient.

kids loved the pool

your electric stuff, the bathroom has a tub, only the breakfast was so-and-so (many families with kids and the

as a woman alone with 2 young kids, i felt nervous

swimming pool with kids is a must in this hotel, specially during summer time.

nice pool for the kids and parents, ev charger in the car park (9 euros i believe for 24 hrs), aircon in the

from as soon as we arrived kids were shouting, banging loudly on doors and running up and down the corridor

advice to the management: it would be good to reserve parking spaces near the entrance for hotel guests rather

wifi wasn t good.

pool was excellent, staff so friendly and professional.room was good, breakfast was fine.

wifi wasn't working at all, nowhere in the entire house

very clean and courtyard seating outside bar below hotel

location was good and had good parking. on site bar and tapas were very good.

the price was excellent for 4 people in one room. the air con and wifi was great

location was good and had good parking. on site bar and tapas were very good.

could not open window as room was above a bar terrace which remained noisy till around 00:30

when we got stuck in the middle of madrid for 3hr from 9-12pm due to 5 different uber kids driver cancelling

excellent sound insulation so we weren't bothered by the planes that flew right by us, and my kids and i loved

room is good size for travelling with two kids

of tempting treats for kids in family room but pricey snacks with not even free water

no kids play but it s ok

rooms are small, so it's not very suitable if you're traveling with kids and have a lot of luggage

not for a kids at all

very nice, clean room, with comfortable bed. pet-friendly.

the breakfast was really good.

reception staff were nice and helpful but the kitchen staff was not nice and didn't even smile and gave short

clean, cheep, great food, free wifi & petrol station next door

although we got the wifi code it didnt connect at all

free wifi too

wifi not working

we were travelling with kids and booked two rooms asking for neighbouring ones

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

my wife arrives with 3 little kids alone in the night

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

the kids liked the pool

to go to the airport in the morning, the staff kindly arranged free shuttle, which is great

quick shuttle

clean, airport shuttle, price and nice location

free airport shuttle service

very efficient reception and shuttle service in spite of the hours gracias!!!!

password for wifi was not provided and phone did not have any instructions for calling front desk so i had to

the restaurant and bar had good food as well

free wifi is a

free late check out

the wifi was not working at all in the room.

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

the wifi is quite bad.

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

the wifi was

free wifi

location from airport after long flight to catch a good night rest, late check out was nice

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

we waited so long our kids walked to mcdonalds

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

great location in a cute town- close to restaurants and the bar next door is

nice pool bar at the corner 4

room was clean and wifi was strong

poor wifi connection in my room

the wifi signal is strong throughout the property and bars and restaurants surround hotel

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

was a little higher than we usually pay for a stay with 2 kids and 2 children

got charged extras for bringing partner and kids and for parking

not good when you have little kids

pool was closed the week before we arrived

perfect for kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

there is no actual separation between parent bed and kids

we booked the quadruple room which had bunk beds for the kids

spacious room for 4 people, nicely decorated for kids.

have to overpay if traveling with three kids

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

the balcony dangerous for the families with little kids.

there was a lot of noise outside the room. kids running in the hall at late hours

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

had to pay for another room because they said kids over 12 could not sleep in bunks

room was very well designed to fit 2 kids as the room had 2 foldable beds that turn into a bunk bed and there

small shower. not an option traveling with kids

mily with 3 kids) had a 24 stop in madrid the location was great for us

the option to accommodate my kids in the same room was fantastic

beds for kids were not prepaired, had to look for how to open it (from the wall)

kids loved the pool

kids couldnt get joy, and that was one of the main reason we choose that hotel

are a family of five with kids

the kids were disappointed that the wii console was missing from the lounge.

excellent hotel for the kids, staff were great and room was spacious and clean.

good facilities for kids

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

there was a pool, workout room, and even a little kids play area in the lobby

beds aren't suitable for small kids who are in danger of falling off

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

everything is very cramped with such a small room, loads of luggage and two kids

4 playgrounds for kids around the hotel

bathroom shower was too slippery and j was traveling with elders and kids

not ideal for kids

pool was great for the kids

the location is close to the airport, and they offer a free shuttle

good wifi

provided shuttle to airport which is an add value

clean and comfortable, quiet, near airport, free shuttle service from and to airport, nice area, wifi was very

fine location, and shuttle service from airport, gym

that evening a huge party of kids arrived at 11pm and ran up and down the corridors screaming and shouting

rooms are pet friendly

felt the daily pet charge was a bit much...30 !

the reception staff went out of their way to make sure that our pet dog was able to stay with us

nice gym and good breakfast

30 when i was drifting off to sleep and a large family or group of kids arrived

bar on site and restaurant if needed, others nearby

good wifi

finding the place even with satnav. parking very tight

it was pet friendly.

they want the kids to responsible for the broken room they gave to us

there are parks and facilities around for kids as well

parking is free and super easy

terrible wifi - nearly useless

gym was to small, only had 3 cardio machines and no space to do other exercise

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

pool was great kids loved it

nice stuff nice garden good for kids nice pool

airport shuttle, proximity to airport, pool and playground for kids

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

we could do with more sun beds around the pool

and the last day we were checked out and asked if i could get a coffee from the bar and wasnt open until 5

the receptionist was so kind and understanding and even provided room service when everything was closed

we did not use the gym and the pool was not open yet, but they both looked great

breakfast is quite expensive even for kids.

size of the room, the personnel was super helpful and polite ( esp natalia), the facilities, breakfast was

poor wifi reception

the gym was always clean and the machines were enough

good room service

you don t have to pay for the breakfast of the kids.

you don’t have to pay for the breakfast of the kids.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

overpriced weirdly not good. small rooms. terrible location. tiny gym.

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very