amazing activities for kids, they loved it

was my anniversary, me and my husband only get once a year to be alone from our 3 beautiful kids, and hotel new

it was worrying as kids where helping them self to food, the next person touching the same items

love if you had small room with children s games , consoles or something to give kids a little bit of playtime

staff lovely. vip kids a great touch

the breakfast which was a real family occasion and the kids loved the croissant and

friendly staff and clean rooms...close to the leisure park for the kids.

sofa bed had sharp metal exposed on its sides constituting injury risk especially for kids.

our issue was, kids were present, we noticed a pregnant women

family room was a bit on the small side for 2 adults and 2 kids

to be honest my partner and i have been coming here for years just to get away from the kids sometimes and keep

the bar looked nice but there were kids sitting around in there at around 11pm so skipped the idea of a nightcap

plenty of room in the bar area

excellent staff. room well designed and bed very comfortable. excellent room service.

good parking facilities and located on a good high street opposite a tesco express and various other

room was very dated. bed was too firm. though the wifi signal was strong the speed was so slow.

welcome from the young lady on reception, relaxing evening & food served in the bar while watching tv

cleanliness of room.... no wifi access

spacious ground floor room with comfortable bed and free wifi

please include a breakfast - even if it is an option for room service, it would be lovely

the menu options were limited as was the kids menu

to our stay (which was a very rare night out to celebrate a 40th birthday and as parents of small kids)

delicious cooked breakfast, good choice, quality ingredients

breakfast was amazing, gorgeous setting and lovely choices

would have been great to have had a mini bar in the room

for groundswell with a colleague, and this time had dinner outside in their excellent garden bar - thoroughly

had dinner & breakfast served in the bar of the adjoining pub

great location, picturesque even in the rain, ground floor room, lovely food, very pet friendly.

accommodation, staff and restaurant absolutely great. wifi reach was poor.

room, pet friendly with bowls and bed (if needed), comfortable room with all we needed for a one night

the hotel needs some attention and renovation. not ideally for kids and family.

carpet was very soft, wifi was very good

great value for money for a short stay and pet friendly

parking was a little frustrating, but one of your lovely staff moved their car so we could park.

the bar does a nice pint and the food is tasty too

were no kids running around uncontrolled, peaceful as our stay was due to a family

nice comfy bed kids loved it.

early check in was helpful free parking bed was comfy clean but dusty

location, price, parking, wifi and breakfast included.

is superb and great value considering the standard of preparation and presentation of the food breakfast and

parking was a little limited, but the staff did say if there was a problem that they would move one

the bathroom was amazing with a huge spa bath and double sink

breakfast in the morning was delicious

wifi worked

free parking is available

this really isn t a place to stay and get sleep if you have kids or if you want to sleep before midnight

it wasn't un-family friendly, but there is nothing specific for kids such as a play area

to many little kids running riot in the bar.

was no point in having a break from the kids as this was no break in the end

the toilet was broken the shower mat was wet when we arrived guests arrived at 3am with screaming kids running

every mother and their aunt seemed to reside above us with kids constantly running around upstairs until 10

ample parking, appreciate not being charged to park on site

parking in the courtyard of melbourne house is limited, so if returning late expect to park in the

location on a golf estate

had work to do in the evening and morning and the wifi signal was not good enough for emails or vpn connection

beautiful views and surroundings, good walks, kids to enjoy watching sheeps, pigs, chickens,goose plus we all

the room was clean and modern and had everything you need - including bedtime milk for the kids which

very clean, friendly staff, kids loved the room and the nearby animals, lovely setting.

i think in terms of kids food there needs to be some more options (especially picky kids

breakfast in the cow shed was superb and our room was perfect

my bank and her reply was 'well i can not check you in then sorry, well i'm standing there with 2 kids i was

very close to restaurants. had a kids play area. very good value for money.

were helpful and friendly - services food hall next door, with use of the huge carpark - nice kids park as part

play park for the kids

good services close by and area to walk the dog. play park for kids

close to shops and 5 minutes from a big park which is brilliant for anyone with kids or dogs or just for an

handy when travelling for work as it leaves you with a small kitchen space to use which is great rather than

good selection of food served in the restaurant or in your room (surcharge for room service

wifi rubbish in the room

room was quite hot - it had been a hot day and i'm not sure if it's above the kitchen or something, but it was

the hotel is kids friendly and with free wi-fi in all rooms

always kids menus never cater for celiacs, and even the chickpea lentil dhal has wheat in the sauce which

we were travelling with two kids aged 8/6

the room was pretty small, especially once the sofabed was out (i was sharing with my kids aged 3 and 6), but

sofa-bed for the kids was ok but took a lot of the space and you could hardly move around the room with the

the kids loved it

we were warmly greeted at the breakfast by marija who was so kind with the kids

nothing around hotel for kids to do, but fortunately we had an early start

i stayed overnight with three kids under 11 on my own - having driven 7 hours

very nice, clean, comfortable and kids friendly

family room, there was no space for 2 adults and two kids, its 45 min walk from beach far from restaurants and

not a biggie if the neighbour is not a family with kids

no nonsense. like the late check out always good

wifi access...could get better

really nice pizza too in the bar and helpful staff

everything clean and kids got to eat for free

was amazing and brilliant with the kids, he was very polite printed out photos of things my kids wanted so they

the restaurant was fantastic, especially impressed by the healthy kids meal options and the staff

was very good for kids.

kids bed was a folded caouch which was a bit uncomfortable, but for an airport hotel it is quite

room was clean and suitable for 2 adults and 2 kids

the breakfast was really good and the kids ate for free, happy days

door/wall was glazed glass, not suitable when staying with family and kids

at a bar table and then kindly showed us the little booths for tv when eating bar snacks with the kids

few noisy neighbours who thought letting their kids play in the corridor for an hour was acceptable at 10pm

the breakfast is amazing and the staff are very friendly

breakfast okadequate facilities

i had an excellent malay curry breakfast.

didn't like that the wifi code wa sent to my phone so i didn't see it until check out

the breakfast wasn t the best this could easily be addressed with some attention to detail

the staff genuinely seemed to want to talk to the kids and nothing was too much trouble for them

room, ridiculously expensive food and drink at the bar 17 for two alcoholic drinks and 2 small kids drinks

loved the room was a very good size and layout, also breakfast was great the kids loved choosing what they could

having to pay for wifi! not a huge amount of floor space with the second bed out for the kids!

kids screening out side

or so and that s right in the middle of the day when i would have liked to take our daughter - kids nap in

enough choice on the kids menu for dinner

and pool was very busy on the saturday with lots of kids jumping around with pool noodles - i didn't expect this

kids access to jacuzzi would have been nice (over 16s only)

still the same limited menu for kids

easy location, staff friendly, made the kids feel welcome.

families with young kids noisily arriving about 9.30/10pm, but that's just me.

good size room set up ready for us and our 2 kids

tv was good and helped to keep the kids entertained

not a lot of plugs if you have kids.

com but when we arrived (very late at night and ready to put kids straight to bed) the room was not prepared

kids friendly

good hotel, nice staff, especially carolina who went out of her way to make our kids stay memorable

kids running up and down or floor made it noisy however this is no fault of the hotel

parking not included in price. the kids meals are too big!

lots of kids in breakfast room, couldn't cope so went elsewhere

room was hot and no mini bar or room service.

wifi ok

wifi was a bit scatty at times. had to reschedule 2 calls because the wifi was dodgy.

wifi was very good and would highly recommend this hotel and would definitely stay again

lovely room. daughter husband and three kids in room next door to us larger and perfect for them

the wifi in my room was really bad. room 8.

hotel was ideally situated in the centre of hertford and there was parking too

be served in the restaurant until 11am not 10am as it was a sunday i was told i could eat in the bar but definitely

00 the kitchen had closed but the information in the room advertised it was open until 9

plus were meant to have single bed were provived with broken sping fold up kids bed

location is great with parking. manager/staff very friendly.

perfect for us , we stayed the night as we were heading to the airport early in the morning free parking , and

customer service by the guy who checked us in only downside was we had slight issues with the wifi but overall

clean and modern and great to have parking too - staff friendly and professional

the hotel is obviously used as a homeless shelter, sad to see kids living in a hotel.

doors, loud music and loud talks and tv, plus a suspicious weed smell going around - even the kids found a

till midnight there were kids/youngsters running around, shouting, banging, even, mistakenly, knocked on my

lots of rowdy drunk kids shouting in the street and it felt a bit unsafe outside

shopping under your nose, yes please i can here my teenage kids scream

a door slumming, couples next door were up talking, laughing almost all night they woke my kids up, so i had to

the kitchen (restaurant) closes a bit too early if you come later in the evening.

bar service tend to get slow during busy times so might be a good idea to train more people on it

stayed in room 415, the smell of the food from kitchen was too strog even with the widow close espically in the

i did ask for wifi, said code was on the desk but wasn t

with us so asked to be moved into main building to make dining and sitting in the bar easier, kids had the

she got to see her children marry but didn't get to meet her 2 granddaughter as both her kids were expecting

gym was fairly basic.

the rooms are lovely and the bar is great the best part is the walk in the garden it s amazing

want, fantastic grounds, immaculately looked after,our room was just ok, quite small but ok, good parking

there was nothing wrong with the room at all but the stairs made it difficult with kids and suitcases we had

breakfast because of covid-19 was a packed lunch sandwich pancakes breakfast bar and water

wifi worked well

parking was not readily available but we arrived late so understandable

comfortable, free parking and wifi

beds weren t made up for number of guests booked, had to make up our own kids beds

good side; my wife and 3 kids didn t not have a single complaint

the lift wasn't working so i had to carry suitcases and kids up 2 flights of stairs

wifi not working. need a general maintenance.

good tv and wifi, staff. helpful but language fluency of staff an issue

so small that u can't move while u in shower, we booked for 2 nights but we only stayed 1 night, kids didn't

the staff were brilliant with the kids

perfect for me and the 3 kids

stayed overnight with my kids and we loved how spacious it was

wifi was good, the people are nice and helpful and the food was really good

plenty of places to eat, great if you have kids or just a couple get away

staff were incredibly helpful and booked my taxis in advance and were able to facilitate early check in

the bar was a lovely place to spend time if your on your own as i was

the receptionist (and bar staff) were very nice and courteous

clean, great parking, comfortable beds

kids running up and down hallway outside

hotel on arrival lots of kids out the front and rubbish left all around, looked untidy didn't get dinner,

sofa bed hadn't been made up for the kids but was swiftly done when requested

with 4 children that was good, but better still was that they opened out to a grass area that the kids could

kids running along our corridor trying to get into our room.

check in on unpacking my case in my room 3 or 4 kids were running up and down the corridor screaming, luckily

to have 5 of us(2 adults 3 kids) in one room unlike the hotel chains

are a nice touch for the kids who travelled with me for the first time and absolutely loved it, best of anywhere

able to accommodate me my wife and 3 kids

the hotel is full of character and my 3 kids really enjoyed the stay

kids were extremely happy and staff is so helpful and friendly we could not wish for more after

breakfast was delicious with a great choice of different cooked breakfasts available

unfortunately the wifi failed part way through our two-day stay

my partner, a trained chef, enjoyed the quality and presentation of the room service sandwiches and buffet

breakfast on second day was excellent we were late arriving & room service only had sandwiches to order we were

for a kids it's a very unfriendly breakfast

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

the bar area was lovely and served a good selection of drinks and snacks

staff and they offered an early check in (which was greatly appreciated given my 0300 start to the morning)

but this hotel is great i stay here once a year and it s always super super clean and the bar is pretty decent

on top of that i'm a light sleeper due to kids and the floors are paper thin

this was lively with lots of chatter, laughter and some kids running about, a brief banging of doors

the worst configuration i could have for my kids and staff were not able to change that as all the room were

they have a shared kitchen & dining area where you can help yourself to crockery & cutlery which worked out

very clean and use of a kitchen

shower very small even the kids said it was hard to shower in it ,

with this being a family room and are kids being on the bunk beds and finding this isn t great

they advertise a bar but there is nothing of the sort

as i was travelling for work, wifi would have been useful.

good wifi

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

took 2 hours to get room service and we have a two year old toddler & they didn t even have a kids menu

construction work at 7am in corridor kids cant use pool

kids only allowed into pool 8-10am and no late checkout available

room service was excellent and so was the

of housekeeping was up within a few minutes and couldnt have been more helpful lovely pool that kids can stay

excellent hotel and good breakfast choices and good for kids.

everything. comfortable, clean, friendly...great food.... kids adored the pool...

breakfast was excellent great choice, all fresh food and kids ate free

able to hear all the kids running up and down the corridors at night but that s not the hotels

having kids they wanted there tablet and phone charging

my kids could have seen

kids have a fun

area to cool down most of our stay there it was a bad bad very bad experience for me n my kids never

the lift was not working for the duration of our stay and we were put on the top floor with 2 kids and lots of

excellent good value. very tasty & lovely service. safe parking off the road.

beautiful rooms, friendly staff, lovely bar and restaurant

not sure if wifi was available?

could not connect to wifi

bar staff lovely and food really nice

kids love the bunk beds usually family rooms have sofa beds they share

kids bunk beds were next to plug socket, very inticing for a toddler

neighbourshead board or bed banging on the wall was interesting to explain to the kids .

welcoming staff, spacious area with ample parking, large nicely decorated rooms in a quirky style and quality

there probably isn t enough parking outside the rooms but there is additional parking very close

very very noisy pub , kids running around , babies crying , and terrible acoustics, most

kids running up and down past the rooms, you can hear everything

really did it for me as we had our own drinks and the ice really came in handy for us and the kids

pub/restaurant, spacious rooms with made up beds for our kids upon late arrival, super friendly staff

we didn't have much space to move around especially the kids

and will be nice for family holiday for the kids also

excellent breakfast, nice grounds, ev charging point

over kitchen with extractor fans buzzing until 10

more selection for room service would be nice. it was good however.

wifi didn't work in our room