lots of kids in breakfast room, couldn't cope so went elsewhere

wifi was a bit scatty at times. had to reschedule 2 calls because the wifi was dodgy.

staff, amazing room, great bar , great pub next door, hertford was a great night out even if i was with some

fantastically friendly staff, awesome location, great food and the bar was excellent!

nice staff, rooms very clean and spacious, great food in the bar and happy hour from 4pm till 8pm

lovely room. daughter husband and three kids in room next door to us larger and perfect for them

comfortable bed tv wifi good shower all priority i decided to eat out nearby indian cuisine

full english breakfast was excellent, parking just up the road - but subject to space on arrival

pillows a bit hard difficult to access wifi

very friendly serving staff. perfect location with parking

very clean, friendly staff, kids loved the room and the nearby animals, lovely setting.

i think in terms of kids food there needs to be some more options (especially picky kids

beautiful views and surroundings, good walks, kids to enjoy watching sheeps, pigs, chickens,goose plus we all

the room was clean and modern and had everything you need - including bedtime milk for the kids which

easy parking

enough choice on the kids menu for dinner

pool and spa - great for kids when you go within the family swim time

or so and that s right in the middle of the day when i would have liked to take our daughter - kids nap in

spent a lovely night at the hotel. the kids loved the pool.

and pool was very busy on the saturday with lots of kids jumping around with pool noodles - i didn't expect this

with us so asked to be moved into main building to make dining and sitting in the bar easier, kids had the

she got to see her children marry but didn't get to meet her 2 granddaughter as both her kids were expecting

the setting was lovely. plenty of parking. plenty of choice for breakfast.

bar menu wasn't particularly inspiring and a little expensive

comfortable rooms, great showers, very good parking

having to pay for wifi! not a huge amount of floor space with the second bed out for the kids!

the staff genuinely seemed to want to talk to the kids and nothing was too much trouble for them

kids screening out side

room, ridiculously expensive food and drink at the bar 17 for two alcoholic drinks and 2 small kids drinks

the parents then emerged bellowing at their kids to get back in the room and apologising to everyone while well

close to shops and 5 minutes from a big park which is brilliant for anyone with kids or dogs or just for an

parking right outside our door to our room. ball room.

room was lovely even had a little kitchen in it

room was quite hot - it had been a hot day and i'm not sure if it's above the kitchen or something, but it was

it was good to see the plates in the kitchen had been properly cleaned before arrival but it was a little

biscuits and a kettle at a glance when you enter the room, the tub was amazing, there is a lovely bar in the

free parking is available

very welcoming staff, great location, parking, good breakfast

tricky parking, but alternatives nearby.

parking was a little limited, but the staff did say if there was a problem that they would move one

every mother and their aunt seemed to reside above us with kids constantly running around upstairs until 10

if you go as a family for the golf there isnt a spa or pool for the non golfers.

stepping out of the building in the morning to be confronted by amazing views of the surrounding golf course,

ample parking, appreciate not being charged to park on site

lovely room, great location. good facilities for bar and food

plenty parking. great wifi service. friendly staff.

room was very dated. bed was too firm. though the wifi signal was strong the speed was so slow.

no laundry service

welcome from the young lady on reception, relaxing evening & food served in the bar while watching tv

had the most warm welcome and the bar menu was really good

plenty of places to eat, great if you have kids or just a couple get away

good, simple access to wifi and shower and bathroom clean, water hot - all a*

we had a lovely meal in the bar area and the breakfast was great

nice bar area and friendly staff

very good wifi and quiet room

neighbourshead board or bed banging on the wall was interesting to explain to the kids .

kids love the bunk beds usually family rooms have sofa beds they share

kids bunk beds were next to plug socket, very inticing for a toddler

stayed here many times absolutely love it. the petals on the bed without request was so lovely.

welcoming staff, spacious area with ample parking, large nicely decorated rooms in a quirky style and quality

great bar and bar staff to arrive to after a long drive with young kids

sofa bed had sharp metal exposed on its sides constituting injury risk especially for kids.

only thing i d suggest adding to the menu is hash browns as the kids love

shower had heat spikes every 10 seconds, which meant the kids cried as it burnt them

family room was a bit on the small side for 2 adults and 2 kids

staff lovely. vip kids a great touch

amazing activities for kids, they loved it

you made our experience there great restaurant staff were also amazing and lovely to our kids, we re always

was my anniversary, me and my husband only get once a year to be alone from our 3 beautiful kids, and hotel new

kids should in no way be treated this way no matter what

to be honest my partner and i have been coming here for years just to get away from the kids sometimes and keep

the bar looked nice but there were kids sitting around in there at around 11pm so skipped the idea of a nightcap

only complaint was we got the last parking space and couldn t reserve a space but there was a function on

friendly staff, clean well equipped room including iron and ironing board,free parking

had a lost key issue and molly took all my stress away as was rushing and gave me an essential early check in

and will be nice for family holiday for the kids also

see above re pets in outside area

grounds with ample parking

i stayed in the cosy room and had no wifi

room service was excellent

having kids they wanted there tablet and phone charging

area to cool down most of our stay there it was a bad bad very bad experience for me n my kids never

first the ive paid for wasn't cleaned when me n my kids was given the room key it looked as if someone was was

staff extra friendly and gave my frazzled and exhausted kids a chocolate bar which was a really nice touch

my kids could have seen

to our stay (which was a very rare night out to celebrate a 40th birthday and as parents of small kids)

the menu options were limited as was the kids menu

of parking, rural location, spacious room with very comfy & large bed, good shower, lovely food, cosy

to get to, plenty of parking, busy on arrival due to sunday lunches, was very quiet in the evening

supurb breakfast , and the catering generally. lovely setting. friendly, helpful staff

construction work at 7am in corridor kids cant use pool

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

took 2 hours to get room service and we have a two year old toddler & they didn t even have a kids menu

kids only allowed into pool 8-10am and no late checkout available

wifi connection a bit dodgy but it wasn t a problem for me

able to accommodate me my wife and 3 kids

to have 5 of us(2 adults 3 kids) in one room unlike the hotel chains

check in on unpacking my case in my room 3 or 4 kids were running up and down the corridor screaming, luckily

are a nice touch for the kids who travelled with me for the first time and absolutely loved it, best of anywhere

the hotel is full of character and my 3 kids really enjoyed the stay

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

for a kids it's a very unfriendly breakfast

komfortable, friendly staff and a fantatic breakfast

no water in room. refused room service.

easy walk to the abbey/cathedral and all shops/bars

on top of that i'm a light sleeper due to kids and the floors are paper thin

this was lively with lots of chatter, laughter and some kids running about, a brief banging of doors

the worst configuration i could have for my kids and staff were not able to change that as all the room were

even a kitchen for customer use during stay on the ground floor

building with plenty of parking

kids were extremely happy and staff is so helpful and friendly we could not wish for more after

the food was incredible and so was the bar and staff all included 10 out of 10 could not fault them

wifi in the side building was weak

with bath robes, tea and coffee maker and room service available friendly and helpful staff free parking wifi

the wifi is very weak in the room, to the point that i had to leave in order to do a work call.

the hotel has a few little touches to reflect this which would be great for those travelling with kids

kids running up and down all night screaming couldnt sleep

all 4 of us got zero sleep and 2 kids with no sleep ruined a stay and trip to london

stayed as part of harry potter studio tour package, which included nice little extras for the kids; hp themed

the corridors were always loud, usually kids screaming or people talking

room, pet friendly with bowls and bed (if needed), comfortable room with all we needed for a one night

this affected parking it was noisy and staff were extremely busy

lots of parking

cosy, well equipped, good location, ample parking

accommodation, staff and restaurant absolutely great. wifi reach was poor.

i just think for kids will be good if have tropicana juice or similar

filthy cutlery / thin walls - lots of noise from the 40-50 kids staying there

i was with my young child and there was no kids menu

as a family with 3 small kids, they should have took that more seriously, they pretty much wanted to give us

comprehensive breakfast

very very noisy pub , kids running around , babies crying , and terrible acoustics, most

pub/restaurant, spacious rooms with made up beds for our kids upon late arrival, super friendly staff

kids running up and down past the rooms, you can hear everything

staff were exceptional could not say enough about them, was a great stay and our young kids were treated soo

really did it for me as we had our own drinks and the ice really came in handy for us and the kids

the hotel needs some attention and renovation. not ideally for kids and family.

bar is a bit weird, no one really goes in there other than friends of bar staff, feels a bit

the hotel needs some attention and renovation. not ideally for kids and family.

the only thing missing was more people in the bar on an evening

cool quirky building, room clean and modern, breakfast was excellent

it was a bit hard to get in touch with the host and the wifi doesn t work at all

no wifi

breakfast, saw nobody no wifi

were no kids running around uncontrolled, peaceful as our stay was due to a family

nice comfy bed kids loved it.

problem with wifi connection.not good enough

wifi was hit & miss. that is not a complaint they can only provide what they have to work with.

very convenient location and free parking