they didn't mind our kids

not much to choose from but the hotel felt safe for me and my kids

hotel has levels & for whatever reason the either but ppl with kids in the upper ones or that's the

quiet,clean friendly staff. good location. free parking and wifi.

parking lot is all together in front of the building with 2 entries/exits and with only one

bed was very hard and the wifi was not very good

wifi was terrible

wifi does not work

the staff were wonderful. the wifi worked well.

sound of fridge like breathing and wifi didn't work

too many kids running around and super loud at the pool area

took over jacuzzi, used up all of the towels in the pool area, allowied their kids to throw jacuzzi water into

kids love the pool and jacuzzi

lots and lots of kids in the pool:(

kind of like a resort feel, without tons of kids

i wish i had had time to get in the pool

comfortable beds and facilities. kitchen staff was wonderful!

water pressure in the shower was fantastic, the pool was clean, and the front desk staff was very nice

parking lots are lighted and safe. located very close to freeway and dining access.

everything was clean good access to the parking fresh coffee every morning

was able to fit two adults and two kids in there without a problem

the room was large and the mini kitchen was so cute my kids opted to cook in rather than dine out

breakfast was very good and kids/tween/teen friendly, variety of options hot and cold

doors separating the living area and the bedroom helped with sleeping arrangements with young kids

all personnel was impeccable and highly professional, including people helping at breakfast

our room was a little small, but our kids room was much bigger

the entire staff was welcoming to our furry kids and very helpful with any question we had

good for parents visiting kids going to berkeley

found too, with the historic hotel sharing in the celebration of the families dropping off their kids at the

kids liked kid check in

location, did not feel family friendly, caught a man watching porn in the hot tub while my kids were in the pool

there were 7 of us with 2 rooms, 4 adults 3 kids

the location was great for my wife and the kids and the hotel was very clean.

evacuated myself and my kids at 7am, then it went off 2 more times

area and you can't smoke in the rooms but you can't smoke at the pool also because of people with kids they don

good with kids and family friendly but the style of the accommodation (no separate rooms) probably not great

food was expensive, wifi intermittent, super small bathroom , photos in wall inappropriate for kids (blurred

the bar was nice, but closed early, so no drinks after 9

the bar was not open, could not get a mimosa

gym was very lacking. rooms were quite small.

we had a totally charmed dinner with our kids in the hotel lounge

kids screaming across from my room for hours, had to change rooms

this is more of a family place with lots of kids around

felt like being part of the american good life; families with their kids having swimming lessons in the pool,

our granddaughter enjoyed the kids' pool

he put us in a room 3 hours before check-in, as we had just arrived from taiwan and my kids were jet-lagged

swimming pool is an excellent place to decompress with kids

bring bare minimum maybe 2 extra towels, instead they were proactive, noticed that 3 adults and 2 kids will be

checked in we asked about extra pillow and blanket because it was not enough for our family and kids and we didn

s nothing not to like other than i didn t get a chance to get in the jacuzzi because little kids where in

the dining staff could not of been more helpful and patient with our group which included four kids (two

everything was great my kids always love staying here

this time there were screaming kids and adults in pool

kids liked that they had popcorn freshly made for all guests to enjoy

kids liked that they had popcorn freshly made for all guests to enjoy

my kids loved the hot tub too

room price with no complimentary water, wifi and parking

well located and has facilities you would expect. excellent gym and car parking.

the bar and food

the gym is outdated. the breakfast quality is not up to the hilton standards

my kids liked it alot

for all three days stay we hv to split table w my kids as well as que for the second helping

i got woken up at 1 am by loud kids

kids and i had a wonderful stay

rooms are also good-sized with a little sitting area and 2 queens which was good for us and our 2 kids (3 & 6)

we purchased 2 rooms which the room with the 2 beds was spacious for my mom and 2 kids

my kids loved our stay, especially the indoor hot tub and pool

only complaint is our room didn t have a microwave and the shower floor was slippery for the kids

the first room smelled like a kids, gym locker

pool could have been cleaner than it was

the breakfast was great, and the room was very clean

all petfect!!

clean, friendly staff, great breakfast

tried to do the laundry but of our detergent

the breakfast selection, very organized and well prepared

my luggage, but nobody picked up the phone and i had to carry everything down by myself, with 2 kids with me

the breakfast was very good. lots of variety.

the units come with kitchen

my room (king suite) was equipped with a full kitchen including a full size of refrigerator and the king bed

pet friendly

wouldn't be good for more than a couple, kids would not

to the corona virus the breakfast is canceled you guys should probably stop advertising that on the site the

said with gym and they only had three machines and nothing else

breakfast

laundry system not working

by the time the tech came, my kids were in bed staying warm

at night time to time police/ambulance sirens, kids driving bikes like crazy on the streets, quite loud

breakfast room service

ordered room service and was not very impress with my chicken caesar salad

wish the bar was open before 5pm

booking was shown for a city view and i was traveling with my kids but the view that we had was just of the

their breakfast!

near transit, hot breakfast, comfortable bed.

oh and the gym is small but nice

the breakfast and the comfy bed

knowledge of bar staff. didn t know which beers were weaker because i don t drink beer

friendliness of the staff, good lighting in the room, exercise room and pool

pool was overrated, no hot tub

wifi

the area is pretty scary, elevators were dirty, views were scary, pool looked really dirty

fact that you choose your breakfast the night before and receive it in your room the following day was wonderful

loved the free breakfast every morning

location was perfect. fireplace in room was wonderful.

was time of covid so there was no dining room for breakfast, but they provided room service breakfast and that

room service on time and lovely

she then lied and said they needed two beds because they had kids (they were clearly not traveling as a family

you can ride bikes but nobody has a rental to pull kids behind you.....

i waited almost 2 hours for the noisy kids to stop being wild

but this is more for the kids

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

) who did not let little kids swim

apart from breakfast, a problem when we arrived late from a long flight from europe with tired kids

a family with children hotel, in the hotel and in the neighbourhood there is not much to do for kids

used the shuttle bus down to the ferry day one then struggled to phone hotel (due to my phone) they still

really - if i were to look for something to critique, it would be to get another bar for the weight machine

kind staff, great location and lots of games for kids ; even if i do not have kids my friends did and they were

would be excellent for families with kids

lovely large enclosed courtyard with seating areas to relax and kids to

they have a lot play ?reas for kids and marshmallows in the fire?

to find this place, with the quirky art pieces around the place, plenty of activities for kids if you have them

horns unlock locking cars, managements kids yelling playing in early am's

the manager accused my kids of banging on doors when for two nights straight other people banged on my

because i added a night, i was given a smoking room/ not wonderful

sometimes the parking lot is packed and we cant park close to our roon

smoking rooms available

elevator broke and i had to haul my kids in the stroller down the stairs

were thin and can hear kids in next room also heard lots of footsteps in from the penthouse in room above

the room above had kids and they pretty much ran back and fourth until about 3am that was the worst thing

the kids here prior and enjoyed our stay

my wife and kids, 11 and 9yrs, were happy with staying there

breakfast for kids was good - cereals and waffles, kid friendly eggs

the hospitality of the staff. made my kids trip even more fun!

with kids and traveling it was really nice to be given this flexibility

staff were patient with the kids

my room was right in front of the pool and kids were in there 7am until after 10pm

on the first floor, which was good except for the very noisy family above me (i think they had kids)

only other issue is they charge extra for kids to stay at the hotel

hailed our first night and we came back to the hotel and hung out in the lobby area with our kids playing uno

we also weren t close to our kids who had a separate room, though we were on the same floor, so it worked

more choices on the bicycles for smaller kids would be good as

hotel have fire pits and games for the kids to enjoy, it s so relaxing and well situated to everything

spacious room, location, s mores for the kids, inviting courtyard, italian restaurant

the room was small. reservation was 2 adults and 2 kids only 1 bed

the first time stayer of this hotel, we didn t even realize those candies were there before kids started eating

the smores were a hit with the kids

room big enough to stay with 2 adults and 2 kids

was excellent,esp with 2 young kids

traveled with 2 kids 1 and 3 year old

adjoining rooms in this hotel, so i had to sleep with the kids in the other room

noise in hallways, lots of kids in rooms near us & we could hear lots noise thru doors.

after paying almost $300 for a room for me and my 3 kids,

the staff welcomed me and my husband along with our two kids (7 & 11) for the happy hour with wine, beer, and

i could hear all the kids in the hallway and the tv of the room next door but was home late and up early so it

i loved the ahppy hour and they have drinks for the kids too

they had non-alcoholic drinks for the kids and wine/beer for grown ups

kids loved the pool - it was heated and warm enough for them on a january winter night

the rooms aren't huge, this hotel is a wonderful base to explore san francisco, especially with kids

traveling with kids would be easier

great location, kids friendly, clean, comfortable room.

that madd our kids uncomfortable

to sit outside in the americano bar - strange doing that with the kids after heading there after work 12 years

had to call room service for ice

like a spa retreat

the gym

room service was very slow and twice went to wrong room.

very comfortable for a family of 5 (2 adults+ 3 kids 10,12,15)

we had two little kids us and we had to warm up their food that we took

do you like spend mostbof the time shopping it is better to stay in the wharf , specially with kids

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

were in the middle of a remodel so the laundry was closed and at times the courtyard was roped off

everything was great. lots of fun things for kids to do.

i could hear the kids screaming in the pool from our room.

kids games room

with 4 kids, everyone was satisfied

very kids friendly

i would not bring kids though: rooms are small

as well as access to the ymca gym next door

clean and tidy. great water pressure in showers. lovely staff. late check out

surprised us for our honeymoon with flower petals, champagne, chocolates, fresh fruit, locally baked cupcakes,

attractions but it is only 15 minutes on foot to alcatraz pier - clean room + bathroom - good wifi connection

and although there was a lovely restaurant, they didn't offer room service

lobby and breakfast all great

super clean. the staff were amazing. the breakfast was delicious

friendly staff, great bar and restaurant, great location. cute rooms. really plush bath towels

is a great hotel bar and restaurant, it s close to embarcadero area and financial district

the hotel staff wrote us a nice letter, had our cribs set up, and stuffed seals for the kids

no table makes it tricky for kids eating on their laps.

staff was great, and there were lots of fun things to do for the kids

my kids enjoyed free ghirardelli chocolates

they also don t have a pool, which was a bummer for the kids

games for the kids to play and great location.

the bed was comfortable, nicely prepared, the kids loved it

excellent hotel with nice and friendly service, great neighborhood, perfect for traveling with kids

the hotel is extremely kid friendly we didn t have our kids with us but look forward to returning with them

there are board games at the lobby lounge that kids can play with

the area of hotel was clean and we felt safe with our kids

for a mon/tues night ($990 for 2 nights including $80/night valet) we can hear kids running back & forth upstairs

snow fell in the lobby every hour to delight the kids, and santa made a visit as well

desoration is great and kids enjoyed the facilities in the loby

alone, away from the kids

the rooms my kids were in were nice and clean

no free wifi and costly for each device each night, not ideal when you have kids

only complaint was the noisy neighbors with hyper kids running around next door.

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

bar was being renovated

the king room was spacey and included a table which was great for meals with the kids

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind

fruit bowl at reception in morning also a help with kids

not good with kids who are trying to sleep

clean and good wifi

we had to wait around another hour carrying the kids while someone could show up and fix the bed

room service was amazing very good

staff have always been great with early check in and providing a room with a view

we ordered room service for late lunch and it was just ok

location staff room design amenities gym

no pool, dining or extra activities for kids

welcome with champagne and hot chocolate or orange water for kids very comfortable rooms great advice from staff

the staff were great with the kids and generally really helpful

kids pull out bed was not very good. the mattress was not nice to sleep on.

the kids love it

building and while our windows were overlooking a gorgeous view of the bay bridge, the screaming kids are a

also, there is a daycare right next door so you wake up to the sound of little kids

even the charming sight and sounds of the little kids playing in their outside day care center's playground

elevator (old, the door is not safe for kids)

wifi, convenient location to chinatown and little italy, walking distance to union square and shops

times about whether or not we had more people staying with us in such a big space (2 adults/2 kids)

was a terrible vibration in our kids bedroom

included would have been more convenient as the we were staying with kids especially given the weather conditions

my kids loved the plaza and the chocolate factory

clean and easily accommodated our entire family of 6 (3 adults and 3 kids)

was on the noisy side, and there must have been kids above us with all the banging going on

the bed and pillows were fantastic. it was great we got a connecting room with our kids

well my kids and i stayed here the most comfortable place that made me feel safe with my two sons

comfortable, breakfast was good, and the staff went above and beyond to help us when one of our kids got sick

location was great especially for smaller kids- playground right across the street!

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding

above and beyond for kids. they created our son with a stuffed animal upon arrival.

late check out

was no breakfast or any room service offered since there was an unexpected repair emergency for the service

my advice: do not have breakfast downstairs

hotel rooms and beds are small, and it does not have any entertainment for kids

great place to bring kids

super friendly staff, especially nice and patient with kids

my kids ate some peanuts and potato chips and we were charged $13

i have a picky eater and he refused to let her order from the kids menu because she is 15

windows have no screens be careful if you have kids

not many channels on the tv, but i did have great wifi

offered luggage storage for early arrival and late check out

location is perfect, wifi is good, staff are friendly

wifi was fine

we also walked to the exploratorium which is a must if you are with kids

and no hot choco pods for kids, only coffee pods

room and bathroom were spacious and they even gave me one with a peephole for those with kids without me asking

room service (cleanness) could be better. sofa bed mattress not so comfortable

convenient having breakfast onsite