happy that pool was open

the breakfast not good only waffles ,bread ,coffee and juice need more foods

parking is very easy

everything was clean good access to the parking fresh coffee every morning

friendly housekeeping and breakfast staff

the staff were wonderful. the wifi worked well.

wifi availability was also sporadic in our room

wifi wasn't very

sound of fridge like breathing and wifi didn't work

wifi is not good at all.

my kids really enjoy the indoor pool. i have no complaints...so far we are all satisfied!!

lots and lots of kids in the pool:(

kids love the pool and jacuzzi

a indonesian mother who loves to travel together with my 2 teenage kids, especially when we stayed in this hotel

took over jacuzzi, used up all of the towels in the pool area, allowied their kids to throw jacuzzi water into

doors separating the living area and the bedroom helped with sleeping arrangements with young kids

the room was large and the mini kitchen was so cute my kids opted to cook in rather than dine out

breakfast was very good and kids/tween/teen friendly, variety of options hot and cold

was able to fit two adults and two kids in there without a problem

$50 per night for parking and $150 pet fee.

the entire staff was welcoming to our furry kids and very helpful with any question we had

good for parents visiting kids going to berkeley

kids liked kid check in

our room was a little small, but our kids room was much bigger

found too, with the historic hotel sharing in the celebration of the families dropping off their kids at the

they didn't mind our kids

hotel has levels & for whatever reason the either but ppl with kids in the upper ones or that's the

not much to choose from but the hotel felt safe for me and my kids

the breakfast is simple and consistent

not much to choose from but the hotel felt safe for me and my kids

good with kids and family friendly but the style of the accommodation (no separate rooms) probably not great

food was expensive, wifi intermittent, super small bathroom , photos in wall inappropriate for kids (blurred

fast wifi

too few parking spaces. no gym open yet

the gym is small, but hey, at least there is a gym

my kids loved it

swimming pool is an excellent place to decompress with kids

only one issue arrose: the sofa bed was uncomfortable for adult use but fine for kids.

he put us in a room 3 hours before check-in, as we had just arrived from taiwan and my kids were jet-lagged

bring bare minimum maybe 2 extra towels, instead they were proactive, noticed that 3 adults and 2 kids will be

this time there were screaming kids and adults in pool

everything was great my kids always love staying here

the dining staff could not of been more helpful and patient with our group which included four kids (two

kids liked that they had popcorn freshly made for all guests to enjoy

very clean. very comfortable. good bar and bartender.

my kids loved the hot tub too

we had a upper room floor overlooking the bay great value , updated interior bar , lobby

station (mall) with excellent stores, it offers a superb breakfast menu, it has an excellent bar & grill, 3

when the bar closed

hotel room is clean, quite a few varieties for breakfast, a very nice gym

too many kids in pool

the kids didn't eat the breakfast i bought them (for $100), and at night

felt like being part of the american good life; families with their kids having swimming lessons in the pool,

kids screaming across from my room for hours, had to change rooms

lattes on the property, and a menu not really set up for kids or even teens

we had bed bugs in my kids bed and had to switch rooms late at night.

kids and i had a wonderful stay

rooms are also good-sized with a little sitting area and 2 queens which was good for us and our 2 kids (3 & 6)

i got woken up at 1 am by loud kids

my kids love it, so we do.

my kids loved our stay, especially the indoor hot tub and pool

we purchased 2 rooms which the room with the 2 beds was spacious for my mom and 2 kids

the first room smelled like a kids, gym locker

only complaint is our room didn t have a microwave and the shower floor was slippery for the kids

my kids loved our stay, especially the indoor hot tub and pool

the breakfast was great, and the room was very clean

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $

all petfect!!

tried to do the laundry but of our detergent

new hotel with great rooms and a lovely little bar area for snacks/drinks in the evening

my luggage, but nobody picked up the phone and i had to carry everything down by myself, with 2 kids with me

spacious room and all kitchen needs

the units come with kitchen

excellent gym which everyone could use freely

my room (king suite) was equipped with a full kitchen including a full size of refrigerator and the king bed

wouldn't be good for more than a couple, kids would not

said with gym and they only had three machines and nothing else

parking was affordable (only $10 a night) & it is a pet friendly hotel which is always a plus

and tell my family and friends about my wonderful experience here and must i not forget the great breakfast you

nice breakfast

at night time to time police/ambulance sirens, kids driving bikes like crazy on the streets, quite loud

by the time the tech came, my kids were in bed staying warm

large clean gym with real peloton bikes

bar was closed earlier than we had expected upon returning to our hotel to finish off our evening

only stayed for one night, it was nice, i liked that they had laundry.

booking was shown for a city view and i was traveling with my kids but the view that we had was just of the

was unable to use wifi and cell phone service was horrible

near transit, hot breakfast, comfortable bed.

no cell phone service or strong wifi connection

no breakfast option

nice location in the center of downtown free wifi clean, comfy room

it was quiet, no traffic noise, nice pool and exercise area

friendliness of the staff, good lighting in the room, exercise room and pool

wifi

room service is available every other day

there were 7 of us with 2 rooms, 4 adults 3 kids

the location was great for my wife and the kids and the hotel was very clean.

was very loud kids playing door bell ditch at night

evacuated myself and my kids at 7am, then it went off 2 more times

location, did not feel family friendly, caught a man watching porn in the hot tub while my kids were in the pool

apart from breakfast, a problem when we arrived late from a long flight from europe with tired kids

a family with children hotel, in the hotel and in the neighbourhood there is not much to do for kids

) who did not let little kids swim

friendly staff great shuttle bus good breakfast good clean rooms plenty of space

did not like that we had to go over to the sister hotel for both breakfast and pool amenities

horns unlock locking cars, managements kids yelling playing in early am's

the manager accused my kids of banging on doors when for two nights straight other people banged on my

laundry coin-op was far away, no fault of the hotel, just the location.

easy access, great location, plenty of parking, vietnamese restaurants, peets on the same block

it was sorted in the end which was good as i really like this hotel and glad they gave smoking rooms to cater

my room was right in front of the pool and kids were in there 7am until after 10pm

the place had everything in the lobby for kids like games which i thought was a family friendly vibe

easy drive to berkeley to drop kids at school.

very comfortable. very accommodating with kids. breakfast great.

clean room, nice staff, great breakfast. nice location, my kids liked the pool.

to sit outside in the americano bar - strange doing that with the kids after heading there after work 12 years

jason in the bar and dennis at front desk were the best

noisy bar - young folk - gave the place a joyous atmosphere

they give you a pass for swimming at a local gym if you

secondly, you need to pay if you want high speed wifi, didn t realise hotels did that anymore

i would not bring kids though: rooms are small

alcatraz pier - clean room + bathroom - good wifi connection - amenities (swimming pool, jacuzzi, gym and classes

were no savory options for breakfast, my wife is hypoglycemic and couldn t eat any of what was served for

loved the breakfast:great selection of tasty pastry, fresh fruit and juice and very good coffee

attractions but it is only 15 minutes on foot to alcatraz pier - clean room + bathroom - good wifi connection

friendly staff, great bar and restaurant, great location. cute rooms. really plush bath towels

room small, and no amenities like gym, pool or spa

tiny room. no desk. no gym. no breakfast. no parking.

super clean. the staff were amazing. the breakfast was delicious

and although there was a lovely restaurant, they didn't offer room service

love the game room and courtyard, kids wanted to spend all our free time there

kind staff, great location and lots of games for kids ; even if i do not have kids my friends did and they were

this is definitely the place to stay if you re traveling with kids/teenagers

kids area within the hotel. proximity with pier. easy access by car.

would be excellent for families with kids

the location was great for my kids.

elevator broke and i had to haul my kids in the stroller down the stairs

kids loved everything about this location as well as ourselves

we will be back with the kids next time

were thin and can hear kids in next room also heard lots of footsteps in from the penthouse in room above

for a mon/tues night ($990 for 2 nights including $80/night valet) we can hear kids running back & forth upstairs

the area of hotel was clean and we felt safe with our kids

snow needs to run more often - the kids never got to see it because we were always out when it went off -

snow fell in the lobby every hour to delight the kids, and santa made a visit as well

in the evening, we walked around with our kids to explore the area; the ferry building, street vendors and just

my kids enjoyed the pool

more choices on the bicycles for smaller kids would be good as

we also weren t close to our kids who had a separate room, though we were on the same floor, so it worked

hailed our first night and we came back to the hotel and hung out in the lobby area with our kids playing uno

only other issue is they charge extra for kids to stay at the hotel

the room was small. reservation was 2 adults and 2 kids only 1 bed

the first time stayer of this hotel, we didn t even realize those candies were there before kids started eating

the smores were a hit with the kids

we stayed in a room with 2 queen size beds (they were large), 2 kids and 2 adults - would highly recommend for

hotel have fire pits and games for the kids to enjoy, it s so relaxing and well situated to everything

we had to wait around another hour carrying the kids while someone could show up and fix the bed

location staff room design amenities gym

the gym was good and their complimentary coffee was too

accomadated us for 2 beds, high floor and late check out

restaurant wonderful and bar downstairs warm and friendly

had a great stay with our 3 kids

adjoining rooms in this hotel, so i had to sleep with the kids in the other room

when traveling with kids,,, to much hassle to ask key all the times to get stuff from the car

traveled with 2 kids 1 and 3 year old

room big enough to stay with 2 adults and 2 kids

they had non-alcoholic drinks for the kids and wine/beer for grown ups

the biggest issue was i had booked 2 rooms and mentioned in the comments of my booking that i had kids and needed

it was clean and close to things the kids could do.

the staff welcomed me and my husband along with our two kids (7 & 11) for the happy hour with wine, beer, and

i could hear all the kids in the hallway and the tv of the room next door but was home late and up early so it

great location, kids friendly, clean, comfortable room.

kids loved the pool - it was heated and warm enough for them on a january winter night

kids enjoyed the pool

great to have a bath in our room, allowed kids to enjoy the facility

that madd our kids uncomfortable

kids games room

great for kids

great location, underground parking, friendly staff, kids play area

with 4 kids, everyone was satisfied

the free postcards and postage and the free cookies and milk for the kids in the evening were a great touch

clean and spacious, comfy beds, great front desk service (when no queues), nice add ons to keep kids

they also don t have a pool, which was a bummer for the kids

adult kids were staying in another room on a different floor

got 2 rooms far from another and we were with the kids, so it was difficult but this is really

the hotel staff wrote us a nice letter, had our cribs set up, and stuffed seals for the kids

very comfortable for a family of 5 (2 adults+ 3 kids 10,12,15)

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

do you like spend mostbof the time shopping it is better to stay in the wharf , specially with kids

we had two little kids us and we had to warm up their food that we took

beds, excellent location, laundry facilities, great valet and front desk staff who went the extra

fruit bowl at reception in morning also a help with kids

not good with kids who are trying to sleep

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind

the king room was spacey and included a table which was great for meals with the kids

amazing staff free parking. distance to everything. early check in

staff, cleanliness, fireplace in room and a log provided nightly, daily wine & cheese and cookie hours, location

was time of covid so there was no dining room for breakfast, but they provided room service breakfast and that

easy check in. quiet, comfortable stay. fireplace was a bonus!

room, the fireplace, the location, the upstairs deck, happy hour, breakfast included- absolutely

and the breakfast was delicious

even the charming sight and sounds of the little kids playing in their outside day care center's playground

elevator (old, the door is not safe for kids)

also, there is a daycare right next door so you wake up to the sound of little kids

building and while our windows were overlooking a gorgeous view of the bay bridge, the screaming kids are a

no fridge in the room and self laundry services on site

only complaint was the noisy neighbors with hyper kids running around next door.

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

the rooms my kids were in were nice and clean

no free wifi and costly for each device each night, not ideal when you have kids

location and room clean, washing machine and dryer in the 24 hr gym.

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding

above and beyond for kids. they created our son with a stuffed animal upon arrival.

it s covid still, bar was closed.

breakfast at the restaurant was not good at all

wifi very bad

well my kids and i stayed here the most comfortable place that made me feel safe with my two sons

my kids wished there was a pool.

the bed and pillows were fantastic. it was great we got a connecting room with our kids

comfortable, breakfast was good, and the staff went above and beyond to help us when one of our kids got sick

location was great especially for smaller kids- playground right across the street!

the hotel is extremely kid friendly we didn t have our kids with us but look forward to returning with them

jerry s ice cream shop downstairs we re a winning set up for our family, as we could send the kids down on

there are board games at the lobby lounge that kids can play with

the bed was comfortable, nicely prepared, the kids loved it

games for the kids to play and great location.

loved the free movies the kids could rent and the very nice front desk staff even made

friendly staff and even though the place was full of kids and my room was next to the pool i couldn t hear

and my kids loved the heated pool

but this is more for the kids

the pool/jacuzzi was small but clean and great for kids to play at the end of the day

they gave my kids activity bags which they enjoyed and came in very handy

it was our first time away from kids in years

kids love the breakfadt pancakes

super friendly staff, especially nice and patient with kids

good location.great architecture and style. cookies for kids were a nice touch.

kids pull out bed was not very good. the mattress was not nice to sleep on.

cable car right past our balcony so our cable car obsessed kids spent the

my kids loved it there

we can see cable cars at balcony and our kids were enjoying that view suites with large space of living room

welcome with champagne and hot chocolate or orange water for kids very comfortable rooms great advice from staff

my kids loved the plaza and the chocolate factory

was a terrible vibration in our kids bedroom

included would have been more convenient as the we were staying with kids especially given the weather conditions

times about whether or not we had more people staying with us in such a big space (2 adults/2 kids)

clean and easily accommodated our entire family of 6 (3 adults and 3 kids)

there were no kids' area or games

no gym. comfy bed. shower lovely

the gym was very hot and stuffy even at 7 am.

nice small gym

by gym could be cleaner

windows have no screens be careful if you have kids

not many channels on the tv, but i did have great wifi

offered luggage storage for early arrival and late check out

clean enough somewhat felt like european dorms... good wifi

wifi was fine

we didn t use the pool bc we were on a girls trip and it looked like kids were taking it over lol

swimming pool was a huge hit with the kids

especially decent deserts for kids with a dairy allergy

needs to be supervised to stop kids larking about dangerously

were great, hotel lobby was impressive, staff were helpful and friendly, pool was sizeable and kids loved it