service by the pool was super slow

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

wifi is very poor - so not ideal when travelling on business

wifi would barely connect

the gardens, the extras in the room, friendly staff and easy parking.

open air parking

outdoor pool had only just opened for the season and was a little chilly for my liking - thats it

i am a golf enthusiast so we stayed in part to go to the bmw pro tournament at wentworth and would

parking was close to the

in and outdoor pool, gym, spa, restaurant

the provision of ev charging was very much appreciated with space available each time i needed it

room was recently re decorated and updated. great breakfast selection good to see ev chargers

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

has ev charging, free parking, lots of friendly staff

great location. nice setting. polite and friendly staff. good bank of ev chargers.

welcoming, clean and great location. bonus were ev chargers in car park

30pm so had to have room service

however, the bar staff looked after us all night and the food that was on offer was superb

at exceptionally busy times another bar would be good, other than that it was all perfect.

there’s no swimming pool for the kids

gym is amazing

location close to heathrow airport, the gym, the spa, and the beautiful lush green grounds.

fantastic hotel, grounds and amenities. great activities for kids too!

room service food is under expectation for the price, kids pizza looks like supermarket pizza, the

the gym is very well equipped with everything you could need, whether it be strength, cardio, pilates,

the gym and pool areas are nice, but not exceptional compared with other luxury hotels

spa and pool amazing and kids

kids club ok could be more central

help, whether it's on reception, the bars and restaurants, in their superb spa, or the valet team parking your car or offering you rides around the hotel in vey smart golf buggies

and my children got a real kick out of being driven around in golf buggys

i would expect an ev charger that is working with a bank card, or can be paid at the reception

the breakfast was excellent and it has 4 ev chargers so great for charging my ev car

hotel listed ev charging as a service

carpets/hallway walls grubby really bad smell from the drains in the pool changing rooms ev charger difficult to connect to and very

ev charge point not working but staff didn t seem too

free of charge parking and an ev charger in the car park meant it was easy to get to and away the next morning

bathroom a bit outdated and spa facilities lacking but for the price you cant

the pool could be biggerthe

spa and location was perfect clean and very friendly staff

a brilliant location, went to painshill park, the ivy and the golf club next door

all rounders and new post covid management have sharped in up with a clear policy /pricing on early check in /late check out

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

a complimentary room upgrade certainly helped as did a late check out

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

the flexibility of the spa staff is definitely improvable.

wifi hard to pick up in room, better in bar and reception area

the bar area was really cosy with fires lit

ample parking

convenient for our visit to golf at wentworth

the bar feels a bit stuffy

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

very helpful and friendly staff, parking available outside

good communication and the option of a car parking space

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking facility available as well at no extra

ability for late check out due flight times was very

location to london heathrow airport, staff was welcoming and really liked having the hotel bar and restaurant on site

the gym could use a couple more pieces of equipment, and a little more space.

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered to help before her male colleague took over

meals were excellent that we ordered through room service

she also had to change my allocated room as i needed an early check in it was also clear that covid precautions were being taken seriously which made you

room service was worth ordering after long travel even for an additional 5, a beautiful

clean rooms and gym.

very kids friendly. the staff were amazing. the location is wonderful.

proximity to airport, comfortable room, adequate gym, great breakfast

small toys for the kids

we were given early check in and late check out which made our stay very comfortable

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

for those that needed to wash there was laundry facilities available

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

having ev chargers at the hotel was very convenient

the ev charging was fab, and the bar facilities and cleanliness of the room were great

gym was too small

wifi - i booked this hotel as i had a webex meeting before a flight from terminal 2

bar meals reasonably priced for a london airport hotel and we were able to take a carry out to our

ev charging points quiet room at back in ripley block

the ev charger fees are too high. the extractor fan in the bathroom was dirty

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

of parking, good wifi, decent sized room

great location. nice sized room. parking and 2 ev chargers at reasonable price.

polite staff members, cleanliness of room and hotel, breakfast was scrummy!

location. price. bar and restaurant.

should also have the option of not having breakfast included in the price of rooms

the bar was minimal, but perfect after a busy day commuting on a plane about europe

had dinner on the bar food was good

the wifi was also great

great decoration + quick room service

room service arrived really quickly

room superior free upgrade very clean amazing bed nice pool and sauna facilities

breakfast was really lovely. lots of choice. great service all round.

luxurious comfy bed, spacious room, and bathroom. helpful staff. good wifi.

breakfast free local bus

early check in and late check out - very accomodating

arrived from an overseas flight at 8am and hoped i might get an early check in

the restaurant and bar were closed for food and drink but room service was provided

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

wifi worked and mobile signal good

we love the hotel and the breakfast

not applicable. early check in at lhr soe skipped breakfast

there's an ev charging point, too

staff were very welcoming and friendly i was able to use the ev charging point which was a

value for money, as it includes hot breakfast to order, free parking, good size room, with a working ac and separate heating, plus a

the accommodation was comfortable, very clean, good shower and wifi

not enough parking

went for wedding anniversary with kids

when the young lady did arrive, she muttered an apology about having to take room service

also the phone didn't work for room service

restaurants were great, we had drinks on the terrace, breakfast and afternoon tea whilst there

we loved the bar and restaurant