staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

easy access from motorway. off street parking. good breakfast.

the continental breakfast was exactly what was needed in the morning

communal kitchen with use of fridge, microwave and utensils

lovely kitchen to do your own cooking if you want to

all new equipment in kitchen

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

very comfortable bed and breakfast was perfect

breakfast was a little light, we were'nt late down and it was a bit sparse

there was a basic but adequate cafeteria bar so, i was able to have dinner

there’s a bar restaurant where you can eat excellent food for a good

cheery welcome in the bar, bar food was tasty and good size

we did not go to the spa, as our time was limited, nor did we order room service

for simple access to the spa area

had meal in bar area which we could ve had two hours earlier had we known about the restaurant being

spa was not available and we did not get any compensation for not being able to use these

the little spa and breakfast were excellent.

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

the coffee lounge/gym were also of a high standard

i loved that they had a gym and 24/7 bar

love the gym

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

noise at night from the bar near by

continental breakfast was good with lots of choice

good breakfast, nice staff, good location near the central bus station

the breakfast not included.

the breakfast was delicious at a reasonable price of 8€

lots of lovely fresh ingredients for a lovely filling breakfast

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

the terrace and bistro and bar area

tasty meals at lounge bar in the hall, reasonable

breakfast, lovely courtyard with some green plants, food available at the bar at all

the hotel has a restaurant and a bar with good food and well-priced

room service food was quite average

quick room service at dinner time

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

restaurant only serves room service

wifi

gym was sufficient for a light workout

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

24 hour gym was really helpful after eating so much pintxos

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

bar was nice for a nightcap on the way home at night

beautiful breakfast

staff was friendly and room service meant that my bed was cleaned very quickly.

great helpful staff, good breakfast

also there was a little play area in the breakfast room for kids

good breakfast! great variety every morning

rooftop bar wasn t open which would have been to have a look but no big deal

roof top bar was not available.

no phone for room service

a special commendation to all staff especially at reception and the bar lounge area

nice gym for the training and good restaurant for the dinner

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

lovely staff who gave us an early check in and fab restaurant/bar

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the bar is also great

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi is blocking certain network services without giving you upfront or during usage a warning

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi was a bit sporadic

the gym was well equipped for a weights workout - much better than most hotel gyms

united match in the bar as i am an avid football fan

excellent local café around the corner for coffee and breakfast

lack of swimming pool but nice little gym

if your children wish to eat dinner before 8pm your stuck with limited room service options

clean great breakfast lovely staff

excellent bar staff and delicious chocolate cake

kids being sick and fighting in the streets outside from 4am until 7am

arrived early and were delighted and grateful to be allowed an early check in

no kettle in the room, breakfast too expensive, little kids pay the full price

room service

excellent up market tapas bars nearby

really nice, good breakfast, good staff, early check in and late check out, good location

location, very clean, confort, fast room service

size room, bed, room service

wifi is either free and extremely slow or paid

at is for 2023 absolute joke to pay for wifi)

asking 10 eur extra for better quality wifi is exaggerated

the gym was modern, airy, clean and very accommodating

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

did not expect all the kitchen facilities but great

good value for money, has all the basics, even has a gym!

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there was no wine in the bar the first night, but then they

there is staff 24/7 and a bar with snacks

wifi was free, but weak, for emails okay

the wifi doesn t work very well.

an excellent stay with young kids - highly recommended

ntral

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

rooftop pool paired with the spa facilities were great

the service, location, warm pool, cleaning, restaurant

like reception and room service didn't really have a good handover

wifi in the room is abominable

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

no residents bar once it is closed

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

the gym was not available during our stay

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

nice room, great restaurant and bar with wonderful balcony

service, room, breakfast, restaurant and bar and location

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

garage parking was expensive but included ev charging

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

nice coffee lounge and bar and very good restaurant, reasonably priced

no gym

well situated to walk to guggenheim and old downtown, exceptional staff and room service

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

food in the bar area was not as good.

we had problems with the wifi.

because dogs are not allowed in the public areas, our only option for food would have been room service

dogs allowed in the bar too

the speed of the wifi could be improved.

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

also, there was the bonus of an ev charger in the hotel car park

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

location is in a quiet area, offers free parking and has a big inside garden to hang out

plenty of on-site secure parking

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

kitchen was a little cram but that was not a major issue

kitchen facilities good, secure location, comfortable bed

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient