couldn't connect to wifi

gym and pool just an added

wifi password was not offered to me on arrival

free parking as well,i will be back

the breakfast is amazing

lovely bar and garden with excellent food

breakfast was very enjoyable and, as with our evening meal, the staff were very helpful and

bar very welcoming as were the

place to stay , from the lovely room to the traditional bar & restaurant

were very comfortable, the suite also had a very large kitchen/lounge

parking is very limited but the staff ensure you have somewhere to park if your staying at the

not many parking places...we were lucky!

have liked more written information in room about breakfast,being able to choose from main menu ok, but not

parking is limited both at the property and locally (unless you park in town and walk up the hill

restaurant and bar areas lots of character, stone walls, candle lighting looks very old fashioned

need to have more bar staff during the day part of the wedding we attended and need to have someone attending

wifi was good

we ordered room service and the burger arrived overcooked and dry as leather -

parking,staff,breakfast,rooms,

as we had a two night stay, we were offered a free room service

good bar and restaurant

wifi didn t work

of town location with free parking

breakfast starts late at 8. but good things takes time

very cosy bar downstairs close to where we wanted to go

the young man at the bar was very helpful and took my order for a small cheese board which left for me in my

no wifi in the room was the only tiny issue!

charming country inn with a lovely cosy bar serving beautiful local ales

good wifi, plenty of parking

free wifi was a little slow on occassion, i had to do some work on my laptop, but given it was free i

breakfast was lovely room beautiful had evening meal and was delicious

the spa is small but amazing and the property itself is like being at home.

they prebooked a session in the spa and evening dinner

the rest of the evening meal service was good and the breakfast service was great

in the restaurant was great also we had a starter and mains no deserts, then we relaxed in the bar area and the

wifi smart tv would have been good as i don t always travel with connection cables (as with this

great service from staff room service was excellent special christmas dinner was delicious

free parking

very, very, minor point - the wifi was an open network and not secured with a password

travelling alone i had room service and it was prompt and delicious. well worth the money.

it is in a perfect location and the parking was free

nice staff, easy to find parking at the back of the hotel

shower and wifi left a little to be desired but is a very old building so to be expected

the breakfast was delicious and nice to have a choice of cereal and a cooked breakfast

was all great, the staff were extremely helpful including fixing food for us in the bar when we arrived late

not the hotel s fault at all but parking is very tricky.

wifi wasn t working and there isn t any phone signal due to location

due to staff shortages there were no bar or food facilities in the evening,

really isn't much of a bar area and the reading room upstairs was a little cold, which put us off sitting there

would have given a 10 if the wifi worked better

s rather sad that the low wifi reviews seem to bring the overall rating down so it drops off most search

to instruct people that gin in decanter in room is free if you buy tonic from the bar but if you don t they

damage done by a pet to the bathroom door case

wifi was poor as i was in the annex block but its relatively new so

big tv with all the common apps available and wifi

quite noisey at the bar in the evening.

location, with a good pub section, and bar food and restaurant

good parking

good parking and decent wifi, tv system

visited on a very busy weekend so there was a bit of waiting around at the bar and for breakfast

prefer a bit more choice on the bar snacks and would have appreciated a fan in the room during the hot weather

in these modern times, this kids of service is not good enough

there was plenty of parking space

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

breakfast

the wifi was quick to connect to - not like the convoluted process in some hotels

free breakfast was a nice touch and plenty of continental style food to choose from

very comfortable stay and excellent breakfast

the spa bath was out of order, but even if working we wouldn't have used it as the all looked rather

wifi in chalets kept going off

poor wifi

pillows were not comfortable and the spa massages were not worth the prices as came out feeling like we had just

absolute best thing was the spa (mostly due to the ridiculously comfortable robes

spa was nice

bar attendance very slow

friendly staff and very accommodating with both kids and the dog

the new terrace bar was a lovely place for a sundowner after a busy day, very comfortable and with blankets

-15 and couldn t get any food at all, no room service , not even a sandwich

great location, beautiful rooms and a nice breakfast

no wifi it had not been working that week we stayed

is perfect, just opposite bath spa station

our friend was ill while we were away reception staff and laundry ladies were

it is immediately across the street from the bath spa train station, and within one-quarter mile of

comfy beds, clean bathrooms, good wifi and television reception

as a sole traveller i requested room service but was told there weren't enough staff so i had to go out and

was excellent the room was quite noisy as we are next to the gym with constant people walking

maybe if breakfast was included that would be nice

the room was very comfortable and the gym was great as well

the rooms were very small and the room service menu was too fancy and very limited

the wifi wasn t working and the tv didn t have any streaming services.

bed and wifi need improvement.

lukewarm shower that didn t work properly, no fridge in room, wifi was useless

bridge and the weir with a fantastic selection of restaurants and just a 15 minute walk from bath spa station

helpful staff, lovely period decor, excellent breakfast, conveniently situated.

a bar in a hotel has got access to a lovely little garden

room service was terrible, food ordered very shoddy

weak or no wifi signal

wish it had additional amities such as a spa or a gym :) but that’s just as a bonus, the stay in general was

wifi spotty

lai served us at the hotel bar and again another lovely and friendly member of staff

we took our dog but we wasn t notified about the 25 a night pet fee until we checked out.

room was lovely and staff were fantastic. my kids loved it, would stay again.

the wifi passwords in each room, it seems you ve updated the password since printing the brochures

on both our visits was virtually empty & staying on the lg floor our rooms were adjacent to kitchen door which

room we had no 29 was very close to the kitchen so was noisy and for a price of 789 for 2 nights it really

room (14) was a good size for 3 mum friends, high ceilings, two sinks in the bathroom lots of space in the main

great staff, enabling early check in and storing luggge while we explored

but that s minor / i used my ipad as the wifi was great

) the location is 15 minutes walk max to bath spa rail station, a couple of minutes from the abbey, parade

the staff were welcoming and friendly, and they were very accommodating, giving us an early check in

in our room the heating wasn't working and there is no room service (

breakfast outstanding

might be good to have slippers in bathroom. and room service menu.

the hotel was about 10 minutes walk from bath spa station

bed; good snacks bar and homemade cakes which makes customers feel very welcomed; historical house and street;

good wifi

comfy room. honesty bar always fun. fantastic breakfast.

property, lovely decor and garden, delicious breakfast, convenient and quiet location

we appreciated and used the honesty bar as well

wifi and tv reception not great in the top floors, but they have a borrowing library so really

the gym hours could of been extended to earlier in the morning as 9am is to late.

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

breakfast too expensive

the bar staff were lovely and made drinks (virgin cocktails) that weren’t on the menu which the kids loved

staff who went above and beyond by allowing us late check out so we could use the spa facilities

) 15 mins from bath spa uni, so really close for visits

if the wifi could be more robust and not on a public network that would be great :)

outside of bath so a great location with free parking

location to bath with parking, lovely atmosphere within and good choice of food in restaurant

location, bathroom, parking, staff,

did not realise was pet friendly hotel.

wifi is ridiculously expensive for unknown reason

between your staff, all seemed obstructive and you were very unclear / ambiguous regarding the early check in

wifi charge of 12

everything was good but i wish sofa was better and comfortable for kids to sleepud83dude1e shower was not draining

location and staff where exceptional allowed us an early check in

centre of bath staff were fantastic (red haired girl was just adorable and could not do enough) bar service was

breakfast and late night bar available

very easy to leave bags and wifi worked perfectly

value for money rooms small but adequate check in easy and our room was ready when we arrived early check in

location a few minutes walk from bath spa and shops, bars & restaurants and about 10minute walk from the train

staff, the wonderful breakfast included with a few vegan options and the small multi purpose gym, but the location

not enough tables for breakfast

breakfast, facilities like gym, and so on everything was brilliant

excellent bed, pillows, large tv, wifi, shower and air conditioning

when we were given the room key etc it lacked a little personal touch with no wifi explanation and needing to

nice bar downstairs, overall felt a bit more fancy than your standard pub hotel but still a relaxed

the bar had snug rooms off it with sofas and good music to chill

tv channel choice no wifi in room

breakfast was well cooked fresh food as was dinner

the staff were excellent as was the breakfast

never got the wifi password and the road was a bit noisy

wifi was poor, tv didn t work yesterday

mini bar was empty and no dressing gowns if that bothers you!

the location is central but out of the crowd. breakfast was delicious. the bed was super comfy.

breakfast was excellent and very comfy beds

big thanks for the extra milk and really going out your way to ensure i felt welcome pet friendly- luna loved

the wifi didn't seem to be working, but this didn't ruin our visit.

very friendly staff, good breakfast (included) and delicious pub food for dinner

the rooms were clean, comfortable and very pet friendly

the staff were great with the kids and gave them a little activity pack

the hotel has great facilities (spa, sauna, pool, gym) included in the price - so we made good use of them

buttery--not a good way--and served in a column configuration that wasn't very appealing--the kids wouldn't go

hotels can definitely think about a more reasonable self-laundry option for families

apex rubber ducky - complimentary congratulations dessert for my partner left in our room - free wifi - beautiful

spa pool an added bonus

we really liked the honesty bar and the use of the hot tub for 7

the wifi was real slow but apart from that everything was perfect.

parking was easy with the hotel's permit, our room was large and very comfortable, the honesty bar in the lounge

wifi seemed poor or slow

we loved getting a drink at the bar which is in a cosy room with a fireplace (they also allow you to buy drinks

the television and wifi was available, wonderful views through large windows allowed the great surrounding bath

wifi a little unreliable in the room but was fine in the common areas of the lounge and dining

free wifi and staff were kind enough to book us a taxi each evening to take us into town for

wifi a bit weak at times

the bar was great with attentive staff who really helped you to choose a drink that you would enjoy

the bar shut at 11pm, we were told we could stay in the bar but had to order from the room service menu - but

the dining room service was inconsistent and chaotic

location, pet friendly

bar and restaurant area was exceptional and the newly refurbished rooms are divine

apartment for two people, well equipped kitchen jncluding a washing machine

tv didn't work but due to this i was able to persuade the kids to go and explore the town with me and they had

not a hotel for young kids but perfect if you're stopping for a night to break up a journey

location food and staff. wifi free.

suite was perfect for us, as it was split into 2 rooms so we didn't have to go to bed with the kids

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

the downstairs lounge/coffee bar had a great drink and snack menu

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

service at both the bar and for breakfast was outstanding

lovely public areas and good drinks in the bar area

everyone was very friendly including the locals at the bar in the evening , nice meal ,lady at the bar in the

od luck with that in the uk), wifi poor, unbelievable racket outside at 2am saturday night when the nightclubs

very clean rooms. bar staff friendly. very good breakfast.

nice bar and food was great

wifi and door lock issue

food bar and parking great, been before

loved our dogs, very accommodating with late arrival post restaurant closing still sat us, left bar open for us

bubbly boutique small hotel inn - bar / restaurant food is top notch and the staff are an absolute credit to

the room and bar downstairs were excellent

closure of the bar on sunday evening was a shame but we were warned in advance - so really not a big deal

lovely breakfast and dinner

struggled with wifi - weak signal & dropouts

bar & restaurant closed on a monday - would be nice if at least the bar was open for drinks /

great hotel! highly recommend the accommodation, bar and restaurant.

the restaurant and bar are excellent

room service very poor

bar area, with 2 rooms to sit in

extra to park onsite, couldn't lock windows or open properly , no complimentary water in room, no room service

in this day and age you have to pay for better wifi if you want to do work as the free is very basic

at reception and particularly the very friendly bar were excellent

additionally, the food ( both breakfast and the restaurant) was just magnificent

pool - although when screaming children in there, not the optimum relaxing experience i was after

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

up that the pool is only open to kids aged 12 and above which we hadn t realised

my kids loved it

hotel can charge 274 for one weekend night when you can stay at the four star macdonald bath spa for 268 is

location is a bit far away from bath spa train station, around 15-20 mins walk

the price was great with breakfast included

room a little small as had sofa bed out for kids, but clean and had all we needed

also the room comes with sofa bed which makes it more comfortable if travelling with kids like us

spa - large and extremely well designed with a gorgeous pool

gym ac too cold

our second night when opening the window to try to cool the room, we spent the night listening to kitchen

spa hotel offers an exceptional retreat where culinary excellence, spacious and comfortable spa

gorgeous place, wonderful indoor swimming pool and spa. equestrian facilities are excellent.

the staff were so very pleasant and helpful from parking the car on arrival to

pretty, super-comfortable room, gorgeous garden tp walk in, prompt and delicious room service, really helpful

loved the spa pool and steam room, very relaxing

free parking at the front of the hotel

welcomed to a list of things we could not do upon checking in, including the ridicolous hours for kids in the