the rooms are a good size and are clean, the wifi works well in all areas

there is plenty of parking space for customers

plenty of parking spaces and very quiet

loads of free parking room

parking was free and adjacent

stunning hotel amazing grounds to explore the room was extremely clean and spacious breakfast was an absolute

breakfast was a little chaotic but pleasant staff

beautiful settling; easy parking; lovely gardens

wifi was very weak

good location, easy to find. plenty of car parking. nice clean room and food very good.

no phone in the bedroom, so couldn't order any drink room service - despite amenities, we did want to be able

the location, right at the edge of the village with good parking at the rear

could have been a bit more variety in the room service menu

excellent food in the restaurant and breakfast was very

the breakfast was really good

the reality is you have free parking a good size room and food that is cooked to high standard

the mousetrap bar (think that's what it was called) was also a great addition to the evening - a drink before

s rather sad that the low wifi reviews seem to bring the overall rating down so it drops off most search

the included breakfast had great choices and really delicious

mobile coverage and intermittent wifi left lots of time just to enjoy the amazing ambience (but was frustrating

should offer more service and most importantly they should have an actual operating kidsclub for this kind of

place for families seeking a little bit of relaxation and luxury whilst ensuring kids have activities that keep

kitchen and treatment

the grounds are large and beautiful and we had a good experience of two meals from room service

limited menu e.g room service menu is the same as the brasserie menu

easily found a parking place nearby

we were in secret room 4 which is quirky with wonky floors, low beams, no tv and dodgy wifi and we wouldn

no bar or lounge to just have a drink at

parking is not easy because of the village, but you can park with a small walk.

issues unless you are unable to get up stairs parking was ok but it s a popular village so could be an issue

the breakfast was delicious and nice to have a choice of cereal and a cooked breakfast

awesome breakfast

the staff in the lobby, restaurant and bar were all incredibly friendly and welcoming

the breakfast was wonderful!

and there s a bar ground floor, i had beer, live music and fun

both dinner and breakfast were amazing and not over priced

no wifi in the room was the only tiny issue!

charming country inn with a lovely cosy bar serving beautiful local ales

excellent room, facilities and parking friendly staff

considering we had been travelling for over 4 hours and had 3 tired kids we were made to feel relaxed and

food was excellent, breakfast was the best breakfast i have had when travelling for work (and i do that every

wifi connection not strong in my room but good in

pleasant staff, comfortable well equipped rooms with access to a great restaurant and friendly bar area

the breakfast was awesome and if you book in for a meal in the evening you must try the chips

bed was amazingly comfortable; in house pub bar with real ale and lots of wine and beer choices

breakfast starts late at 8. but good things takes time

pet hate is cig ends and there were plenty around the main entrance

room was immaculate. great breakfast. parking. probably the best b and b i've stayed at.

the shower and the wifi are perfect

parking was tucked away behind the building so felt very secure

food was fantastic , had both evening meal and breakfast.

breakfast, free parking, staff, large room.

pet allowed in the pub. dog biscuits on the bar to give them. lovely breakfast with good choices

toilet seat broken. wifi not operating.

of parking

room was large and bed very comfortable and the continental breakfast was varied as you would expect

if could have english breakfast included in the price rather than continental that would be great

lovely bar area

we went down to the bar at night and had some food which was amazing

breakfast was lovely. location was good.

very friendly and kind staff. breakfast and scenery is beautiful.

i liked almost everything - location, staff, food, cleanliness, wifi.

the wifi was quick to connect to - not like the convoluted process in some hotels

had a great stay here, beautiful surroundings, the breakfast was delicious and we had alovely room with everything

no fault of the hotel but the bar was closed due to a flood

the staff were so kind - we arrived late and they made sure we could have a drink towards end of bar for when

wifi is in need of fixing

logging onto and the quality of wifi was a

the breakfast was world class. the bar was great. the staff was helpful

lots of parking available

down, awful lumpy beds, dated, restaurant closed so no food inc room service

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

lovely building, super friendly staff, clean and comfortable room with free wifi and a bath

room service was really efficient and the staff made us feel like vips

our two nights, in an attractive room with a kitchen/diner/sitting room up a slightly challenging staircase,

bar very welcoming as were the

the bar and dining area is really quirky and cosy

friendly welcome from the staff, car parking right outside, a short walk into town, excellent breakfast was

early check in and on site free parking were a bonus

we had requested an early check in and the room was ready at 12 noon instead of 3pm, which made a huge

a lively, friendly atmosphere in the bar and beer garden

breakfast yummy

and the wifi really doesn't seem to work

restaurant and bar areas lots of character, stone walls, candle lighting looks very old fashioned

were clean and spacious, parking was easy inside the premises and the surroundings were beautiful

the bar is very pleasant and the food was good

full breakfast was fabulous, wifi good had to use the wishing well pub in the evening for dinner as the kitchen

private car parking & friendly services throughout.

no faults to report, plenty of parking

furthermore, the cutlery was visibly dirty, which is a pet peeve of mine

children s pool hours and strict policy on not letting kids into jacuzzi

bar attendance very slow

and the two staff that served us in the bar on different occasions were great

although the half term break the kids will be around, we had much time to ourselves for adults from 6pm time

wifi seems to get a lot of interference from adjacent properties.

bed and wifi need improvement.

the wifi network is not always stable.

very nice residents lounge / bar on the lower ground floor

the bar is not a staffed bar, so you need to get the concierge to get drinks for you from it

wifi was easy and problem free

was a bit confusing when it came to pets

beach bar was fun

is a squeeze and tight when full had to ask at breakfast for a knife for our toast, not on plate already with

the free tuck bar is a nice treat

not sure what was happening in the kitchen

on both our visits was virtually empty & staying on the lg floor our rooms were adjacent to kitchen door which

kids meals were not available till 6

we would have a menu for room service in the room.

teepee for kids, nice big bath. 4 poster bed. free snacks on tap!

combined with the open bar and wine on the table we had a great day and we highly recommend the bell to all

sky tv in the room with excellent wifi

comfortable bedroom ,great location, excellent breakfast, well stocked mini bar ,very friendly staff

the young chap who greeted us and also served breakfast was very professional and nothing was too much trouble

there was ample parking, check-in was easy and i was able to access the property easily after hours

the bar was a perfect place to wind down

we were very disappointed there was no room service - the only downside to the stay!

wifi available

room service very poor

the staff is really nice, the wifi very fast. breakfast was nice too!

might be good to have slippers in bathroom. and room service menu.

the wifi was free it wasn't working so they threw in the parking and a bottle of champagne

no instructions for heating, lighting over bed, room service

been vacuumed, when we left the next day we fond bread under the bed - not ours as we never had room service

separate from the hotel didn t feel very secure, poor food and drink offer (v unhealthy) and no room service

property in a great location, only a short walk from bath spa train station

location is perfect. quick walk to bath spa railway station and the city centre

best breakfast served with silverware and quality local food was a highlight

bridget made us welcome from arrival to departure. the location was ideal, the breakfast sublime

exceptional breakfast. beautifully presented.

the garlic bread was a kids cheese and tomato pizza pasta overcooked and not very

to pay for just the basic wifi seems unreasonable personally, especially at a 4-star hotel in the modern-day

the room service food was excellent and the staff were lovely

why room service tidied room when many signs around room said they wouldn t attend if we didn t ask

good choice for breakfast

wifi was poor, tv didn t work yesterday

even the breakfast was topped off

wifi

never got the wifi password and the road was a bit noisy

breakfast was the best ever ud83dude01ud83dude0b

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

stay, breakfast and cocktails

the bar prices!!

position, staff, decor, breakfast.

only room service (food) smell in the corridor

on reception gave an incredibly warm and friendly reception - the parking is excellent - the room i stayed in

liked the quirkiness i liked that it's different to other hotels my kids liked the pool we liked the breakfast

free parking as well,i will be back

wifi was a bit dodgy and signal disappeared quite regularly.

there was no menu for room service and there was some person cut hair in one of the draws

in the booking was not specified that this pet friendly hotel would have asked for an extra 35 for

the bar area could be upgraded

we had drinks and a cheeseboard in the bar in the evening which were exquisite

the staff were amazing, room service was fast and tasty

the check in process didn't tell us anything about the wifi, times of breakfast or show us up to our room

we tried to move the bed cos need stronger wifi signal

wifi very efficient

location next to sally lunn’s and close to baths, spa and abbey

you are right in the centre of historic bath, roman spa and cathedral are just around the corner, nearby

the staff were welcoming and friendly, and they were very accommodating, giving us an early check in

t get the wifi on the tv to work or the coffee machine to work in the room but only minor

spa pool an added bonus

i had lots of communication from them prior to arrival with useful information about the hotel, wifi, night

we really liked the honesty bar and the use of the hot tub for 7

wifi seemed poor or slow

free wifi connection

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

wifi was poor and no parking available

the hotel was across the road from bath spa station which was great as we travelled to bath by rail

extras in the room comfortable bar good breakfast helpful staff

kids swimming times were very limited and wasn't too impressed by quality of my massage at the

my kids loved it

later on, whilst being on bath for to enjoy pools and spas we came to find out that kids were not allowed in

we were disappointed that we missed the opening of the new bar and dining room, that look stunning

room was lovely, room service and staff were excellent and the facilities were brilliant

beyond to help my partner pull off the perfect proposal - flowers, chocolates, champagne, rose petals and upgraded

the food i ordered through room service was also delicious

finally their ev charger is not working: it uses some app that is already redundant and only still works for

walk from bath spa train station to francis hotel

nothing - our stay was perfect. we hope to revisit once the spa is ready!

early check in :) we were so tired from morning flight

value for money rooms small but adequate check in easy and our room was ready when we arrived early check in

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

internet wifi

who works in the cocktail bar was extremely friendly and made us both feel very welcome

superb air conditioning in room, free bar with biscuits, beer, water & coca cola, excellent wifi, lovely

in and out was quick, facilities were brilliant, the little bar they now have is great too

breakfast was wonderful

treatment was well worth a visit and the and the spa itself was out of this world with large spa pool, sauna,

the staff were very friendly, the food and the bar area were excellent

we knew we could check in a little early as we had messages the night before but let's face it 10am check in

friendly and helpful staff and a delicious breakfast

good free wifi

very pet friendly and very friendly staff

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

around the pool area, there didn t seem to be much supervision, and unfortunately, some guests walked

lovely accomodation staff - even offered early check in

really clean rooms and facilities. nice staff. bar open late. great pool, gym. location fab.

bar was very reasonably priced although would have liked room service after 930pm, some hotels would accommodate

hotel was spacious all staff were friendly it was good that the bar is open 24/7 another great idea was having

the perfect stay, great location, comfortable room, gym was great and breakfast fabulous

location fantastic gym w see lol equipment new and quality

staff were lovely, breakfast was good, the gym was decent, and the room was comfortable and

excellent bed, pillows, large tv, wifi, shower and air conditioning

lovely public areas and good drinks in the bar area

service at both the bar and for breakfast was outstanding

quiet bar perfect for a nightcap

both the hotel and wine bar are our favourite accommodations

the added bonus of a mini bar if you like that

no room service all week, no table / desk or chair which would be useful

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

room service had to be ordered at bar would have preferred to stay in room and dial down x

the building was amazing and the bar and patio were nice and relaxing

room service shut at 21:30

should improve the wifi and it s all good.

better fittings in bar etc, getting old but still okay

a quirky gem of a room in proper pub. friendly staff. lovely breakfast.

toilets in the bar could do with an overhaul.

so very good location was excellent with everything we wanted within walking distance good breakfast was

staff were friendly breakfast was really good room was lovely with good facilities

lovely room, attentive staff and great spa facilities

wifi could be better

garden, beautiful lounge with fireplace. friendly staff

pool warm peaceful and delightful we felt like we could have been in the south of france comfy bed

grounds are lovely staff very friendly and accommodating especially for families with little kids

wifi a bit weak at times

you can settle in and cozy up to the fireplace

when we called room service there was no answer

wifi a biit flaky

welcoming staff,good breakfast and an extra hour in the thamae spa just for staffing at the oldfield

wifi was good quality and free

location is a bit far away from bath spa train station, around 15-20 mins walk

is our third stay whilst visiting bath spa and as always we had a comfortable stay

staff were friendly and helpful. the room was comfortable. wifi was free and fast.

hotel and room was clean, the staff was friendly and helpful and breakfast had everything

really happy with the bar downstairs too

the wifi wouldn t connect

the hotel has a lovely bar / restaurant with welcoming staff and nice atmosphere and we were luck that the

kitchen shuts early and poor wifi - but great curry round the corner so no issue

location to bath with parking, lovely atmosphere within and good choice of food in restaurant