wifi wasn't brilliant, so i gave up on it

choices are expensive and very limited

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

were up too early for our flight so only had continental breakfast which was perfect for us

kids in room above sounded like they were going to come through the ceiling, ramg reception when

hotel and great to have access to pool

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

really good location and excellent staff! fab stay and great room service

wifi was limited just for emails no free browse breakfast was very ordinary noting speacial

no noise from the bar below

the bar downstairs is welcoming, the staff and locals are really friendly

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

also the bar below has a great pint of guinness at a very good price

the bar downstairs was quiet, cheap, and friendly

the breakfast was excellent, with many options.

paid for breakfast for the 5 days, which was fine on the 2nd last morning i arrived down at 9

looked a beautiful area, had a gym and pool if staying for a while

great welcome on arrival. fantastic sports bar and gym.

the desert we ordered for room service

breakfast- full english & continental was wonderful friendly staff lovely rooms, bar and restaurant

food in the restaurant was really good and breakfast was brilliant and served with a

great night away for work , plenty of parking and friendly staff

the room was lovely and warm no noise and the breakfast was lovely and fresh fair play it was

we had requested 1 room be ready for an early check in as we were attending a funeral, they had all 3 rooms ready, which was really good

we stopped here for 1 night to break up a long journey with our 3 young kids

has ev charging which was essential as we have ev car

location for me - on my way to the ferry in liverpool with plenty of ev charging stations right outside

they have slow charging which is good for ev charging overnight

little quaint bar and food available on site

enough we could only check in at 9pm ish because we have kids

parking outside lovely food bar prices reasonable place in side is absolutely

spa was amazing felt like were the only people their the staff were that

the deluxe room with a spa was a dream

instead of radiators as it was so cold , radiators did get really hot no cover and 1 of the kids burnt her hand so becareful

breakfast better than expected. very reasonable bar prices.

parking on site- early check in when requested,great superior twin room!

early check in was helpful,

i think for the price breakfast could have been included.

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

the cleanliness lack of food between breakfast and lunch no room service bedrooms hot and stuffy

eakfast & dinner) was excellent

the reception & bar area are beautiful, the staff friendly & helpful. the beds very comfortable.

location not far from the motorway the parking as i drove a big 3

we had a lovely meal and the bar was comfortable

would have been nice to have good local bottled ales at the bar

the wifi the staff were cheerful the space

check in staff great rooms big great bathroom breakfast very good good selection bar prices good will definitely stay

on straight away staff friendly made for a very enjoyable shopping weekend and the drinks at the bar very reasonable too would defo stay again

the wifi was slow and intermittent where our room was

welcome on arrival, and agreed an early check in as we were attending a match at anfield which kicked off 4

nice and helpful staff, bar on the ground floor

the bar prices were not excessive, lovely pint of worthingtons

rooms we reserved were not available and they tried to put our family of two parents and four kids into three double rooms

breakfast was good. hotel bar was good and very friendly helpful staff

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

hospitalty very good late check out free

first class breakfast

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast was good as well as the showers, bed & complimentary coffee &tea

room service cooked breakfast hot on arrival excellent

thing i can think of is that we couldn't figure out which wifi to connect to, the password was left but it didn't seem to work on the ones we tried it with

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

you can call it that) is that the wifi connection is a bit bad when in the bedroom

wifi was great

beds, clean, great little gym, lovely staff and 15 minutes walk from town, perfect stay for us

had to request gym access

this began with the staff in the main reception the bar and the restaurant they all were very kind and helpful making my stay perfect

room service was over an hour but staff explained they just had a busy spell.

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

it’s was fantastic spotless and a mini bar full of stuff

was offered to pay for early check in but i had plans anyway

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

called me a liar for saying i booked early check in especially when i even showed them proof

mini bar facilities if needed

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the decor is fab staff are so friendly the bar was great

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

the 24 hour bar was a massive hit

restaurant and bar staff also excellent, friendly and so helpful

next door to a casino

bar open till 1am

location was fab, not too far from albert dock, a casino, food outlets

there is a casino next door but had no problems with noise

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

early check in, friendly staff, ability to leave our bags in reception on check out day

room is lovely and the breakfast is very good value

efficient staff, great room

and my girlfriend arrived on the 5th of october early in the morning to check in

nice gym and had a wonderful

the bar was cosy and chilled

breakfast hot food is always a little cold.

breakfast as always at holiday inn

maybe a slightly early check in time than 15.00

we were offered an early check in/late check out for becoming a member which was great

check in and late check out

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

kirsty during the day in bar was very friendly and helpful

location and staff offer me laundry for free and early check in

loved it staff are great clean rooms bar has great staff as well deffo 5 **

would definitely use again great value for money in the bar too

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

super comfy bed. central location. friendly staff. good breakfast.

loud music from the bar downstairs

breakfast was excellent

no late check out

great swimming pool, lovely helpful staff

asked for early check in obviously willing to pay the extra as we had been travelling all night and

for the package including the wifi which wasn't accepting the voucher code so didn't have wifi until late in the evening and when

we paid for late checkout at 1pm and room service came knocking at our door at 10.30

spa baths

was fantastic, great breakfast, lovely bar area

a free breakfast & wifi was also included in with the price

early check in request wasn t met and they didn t have adapters for european chargers

we found the sofa bed a bit uncomfortable as our kids are older and asked if they could put a duvet on top to make it more comfortable

gym equipment was basic. get rid of cross trainer and get an assault bike or ski erg.

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

minimum noise from bar below , but states that when booking , still had a great nights sleep

kids loved the bunk beds

a little noise from the bar but stops at 12pm

could have done with a television especially with having kids in the room

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

breakfast was excellent - the way to the center some minutes only the internet - wifi

absolutely spotless. lovely, helpful, friendly staff, great room service and free parking.

i wonder if this is a coincidence, or the staff at the canteen informed room service the guest as away and they come

lovely room, good wifi for working

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived weirdly, only one kettle between two joined

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

late check out option was ideal

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

also the room wasn’t ready so they gave us a late check out

we arrived early and were told a blanket no re early check in

the bar stayed open till midnight for an after the show drink

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

delicious breakfast and friendly and helpful staff

every thing great only the gym is quite boring.

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

value, clean room, friendly helpful staff and a decent continental breakfast

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

we didn't have breakfast

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus

the bar is basic but adequate for casual meet ups

really, we didn't get a breakfast option at time of booking but got a fine breakfast at the hotel for a reasonable

late check out, nice big bathroom, great location, lovely shower

excellent location friendly staff late check out times

we requested an early check in and were facilitated at no extra cost

room service and 24 hour reception

we did get an early check in and the staff were amazingly super friendly

wifi should be free and much faster

friendly staff, good choice of food small gym was ok

the breakfast is amazing, staff are so friendly, relaxing bar area, hotel is central to everything

lovely hotel and lovely staff, kids enjoyed the swimming pool. great location.

perfect hotel for a family stay with the kids. pool was an added bonus.

selection of buffet breakfast food and i wasn't pressured regarding how long i took to eat

good selection of hot and cold food for breakfast

we got there early and got an early check in which was great

organised late check out with no hassle ud83dudc4c

the room was fantastic, facilities great, bar staff great

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service, which was delicious

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

customer service as we asked for early check in & they duly obliged

room service food of excellent

bar on site was decent for a late pint, and breakfast was good

liked the gym facility

huge tv in room kept the kids happy when needed

staff were really helpful and the breakfast was really good too

i liked that they had a well equipped gym

mini bar wasn t complimentary, for the price of the room i expected it to be.

went down to use the gym and discovered that there's no one available to assist with enquiries about using the equipment

room service breakfast was stone cold this was the only disappointment of our staff everything else

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

lovely breakfast as well

just a small thing the lighting in the bar in the evening, it was very bright.

the staff were friendly and helpful and the bar area was very comfortable

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

the bar wasn't open ud83dude02

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

good location, excellent wifi, fridndly staff, nice bar and clean

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

bar was good with discount if you were a guest

good bar prices

location, bar and staff

the bar area was very christmassy

shame we asked for early check in, still waiting around after 3

omg room with plunge pool, the kids loved

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them, as it was for my daughter 13th birthday

the room was fabulous for a family of three, my 13 year daughter loved the whirl pool bath, shower was also excellent, overall a great stay

fab staff, great breakfast

there were so many beds which had we know we probably would have taken the kids with us on our 25th anniversary

beautiful hotel from top to bottom. foyer and bar area was amazing.

very welcoming and very helpful, especially dylan that worker on the bar he could not off been more helpful wonderful lad and great fun

staff where really nice and gave us a free upgrade to a superior room for a hotter bath for the kids

it s one of the very few hotels in liverpool with pool and spar facilities

could not order any gluten free room service as they don t cater for this

complimentary happy birthday cake which was a nice touch :) we used the spa facilities for 20

the pool and rooms were first

which is only 25 per hour to book and it doesn t need to be pre booked , they have a gym with 24hour access with your room key

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

location was excellent. late check out big bonus too.

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

wifi wasn't very good

area huge bed with comfortable bedding fluffy towels and robes hot shower easy check out mini bar reasonably priced for a city centre

staff, location at 800 meters from lime street station, very clean room and bathroom, strong wifi signal

and bars nearby,breakfast was very good value and a choice between continental or english,and room service was free so nice to have it in comfort in the

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out was brilliant, contrary to other reviews i've read we had no problem with space in

they even put a birthday card in the room which told us they had given us free late check out

had any problems a lady on the reception called patricia i think gave me late check out for free

rather than having plumbers in and out of our room all day we were offered a larger room with a late check out which was very much appreciated

all in i paid £50 for the room, parking and late check out until 1pm

laundry facilities but pretty close to a laundromat

good wifi, comfortable beds and decent bedding

st station easy walking distance to liverpool one, clean room friendly staff and lovely buffet breakfast

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

were friendly and offered us early check in & the location was very ideal near the waterfront as we were visiting friends on the