sauna rooms, pool and hot tub was great and really relaxing

pool and bar and very helpful

tv and wifi were excellent

was wonderful except for the room service

the breakfast was excellent, with many options.

everything on the full english breakfast was good except for the tomato which was served cooked but cold

staff were really helpful when we needed an earlier breakfast and made it no problem at all, in lovely

i booked into the fallen angel spa with my mum, we had the most amazing treatments and delicious afternoon tea

the place is beautiful lovely breakfast the room was

we also really enjoyed the on site bar and restaurant which offered amazing food and drinks

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

was spot on and the bar was nice to have a drink in before bed

great night away for work , plenty of parking and friendly staff

not so much as didn't like, but vegetarian breakfast could be improved but hey i didnt starve.

ich is always a bonus)

the bar downstairs is welcoming, the staff and locals are really friendly

no noise from the bar below

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

also the bar below has a great pint of guinness at a very good price

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room ( which we

and could of done with more info in room eg menu and wifi code

the restaurant and bar were excellent

beautiful room and lovely bed. lovely food. good parking. helpful staff

no make up room service

couldn t get wifi to work in the room.

room service

free parking

we had a lovely meal and the bar was comfortable

good location and free parking, value for money, clean & tidy, staff friendly and helpful.

room service was great, facilities were amazing and breakfast was great

comfortable bed , nice big room , fantastic room service , polite and helpfull staff, location close to the airport , carpark

perfect location for kids

having use of the gym next door was a hit with the kids

we were a large family group with lots of kids with us and all staff were fantastic with us, particularly val and the team at breakfast

wifi wasn t great and the tvs not smart tvs

location and our room had a view of the runway, which was good for the kids to watch the few planes there were, taking off and landing

decent size, clean rooms and good early morning breakfast choices

my kids had to sleep in the bigger bed

nice bar meal and good breakfast and such a good price

lots dog around ,dog in restaurant ,dog in the gym with kids

the wifi was stable

the pool and jacuzzi

spa bath wasnt working.

ey even got me a mat from the gym so i could do my back exercises in my room)

gym and pool facilities, room was clean and tidy and well presented, staff extremely friendly and

staff were extremely welcoming and although i did not use the gym, it looked sufficient to burn off a bit of stress

nothing much but had gym

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me

were lots of kids there running around and doing gymnastics in the reception / sitting / eating area

the funky pictures on walls in bar and lounge, bar staff and reception staff were lovely, refreshing to see young adults who like

engaging of brain required as he was twittering on about wifi access

the wifi the staff were cheerful the space

would have been nice to have good local bottled ales at the bar

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (-)great place to stay great parking (+) free on site parking a huge bonus (+)passing through liverpool for one night so our objective was a convenient location and on-site parking (+) it has plenty of parking spaces (+)away from the busy part of liverpool. plenty of parking. lovely meals (+) the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (+) private safe parking was an added bonus (+) good private parking (+)parking. staff. area.

please improve the wifi..it is woeful..

cleanliness helpfulness and a great breakfast.

welcome on arrival, and agreed an early check in as we were attending a match at anfield which kicked off 4

bar and dining area very clean and comfortable

the breakfast, the room, the garden, the free parking and the staff are so nice

we were upgraded to an apartment which allowed us early check in

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

i think for the price breakfast could have been included.

early check in was helpful,

nice bed, warm room, good breakfast and flexible entry.

they let us have an early check in

no towel heating rack.no welcome pack with wifi details.only two large towels.

the staff offered early check in without any cost

excellent staff, room clean and spacious, great facilities - particularly loved the gym

asonable

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

breakfast included

they have a back garden which is nice to sit out in the mornings and have complimentary breakfast and cup of tea, at night time the lights look incredible

hospitalty very good late check out free

breakfast option simple and perfect

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

had a great set up in the bar downstairs with friendship bracelet making and music

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

the whole place was lovely.the bar was really nice.

the bar accommodated our needs and breakfast was amazing for a hangover

were amazing so helpful we were tired from travelling all night they accommodated us with an early check

the complimentary breakfast was an added bonus and the kids loved it

i had to go down just to ask wifi password

the hotel was quiet but the mia put the football on the tv in the bar for us, and advised of local takeaway's we could get dinner from

the bar area with all the memorabilia my son loved it

kids absolutely loved it

location and was facilitated with a late check out which was very much appreciated

only negative side

the wifi worked very well and the huge double bed was comfy

could never connect to the wifi, slow shower water .

room service cooked breakfast hot on arrival excellent

everything. especially the bar and the little football pitch.

would highly recommend especially if you have small kids as so close to stadium

was amazing everyone was kind and helpful and the family room we had was absolutely amazing the kids wanted to stay longer

lfc themed bar with memorabilia and also in the room and dining area is great for a true red fan

you can see the stadium from the front gates of the hotel 10 out 10 definitely will be back, even kids loved it , thanks again

and i go quite regularly as i have treatment at the royal hospital loving the fact they now do room service which saves me having to sit alone in the dining

wifi is good

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

the bar was very handy and the girl working there was very obliging and working hard

nice & easy location. swim pool the best

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

no bar or cafe.

it’s was fantastic spotless and a mini bar full of stuff

the mini bar was just basically the same price as going to the shop

early check in, friendly staff, ability to leave our bags in reception on check out day

would definitely use again great value for money in the bar too

friendly staff and locals in the bar below

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

front door coming and going have to walk in to the bar but not to bad

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

we didn't have breakfast

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

value, clean room, friendly helpful staff and a decent continental breakfast

the swimming pool was great and excellent value

i don’t think i’d recommend this place to people with kids or a solo traveller that’s come to stay for work, as you wouldn’t be able to get any work

i enjoyed the extra package of breakfast, drinks and late check out for just 25

i don t think i d recommend this place to people with kids or a solo traveller that s come to stay for work, as you wouldn t be able to get any work

very nice room good bar staff vice breakfast with good staff

kids loved the bunk beds

loved the bunk bed alcoves for the kids. decor of room was lovely. all very clean.

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

next door to a bar so you can hear the music if you are in room 102 as the window is on the street side

kids loved the bunk beds

the cooked breakfasts we had were not very warm when they arrived.

room finish was beautiful and the bar down stairs was fantastically set out very high

they accommodated an early check in and were really helpful with everything

the room service menu didn't work

efficient staff, great room

were given a twin room, even though we booked a double bed, but we wanted an early check in so had to compromise

27am and my kids and i were awake until after 2am on our holiday

room service, food lovely

we did get an early check in and the staff were amazingly super friendly

would have liked to see a few free weights in the gym, it was mainly cardio machines.

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

great value for money central location very clean, friendly staff and a great breakfast

room was clean and comfortable, breakfast was well cooked and plentiful

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

we were offered an early check in/late check out for becoming a member which was great

loud music from the bar downstairs

great price, good room and breakfast was perfect

late bar for a nightcap was also welcome

smart tv in the room. mini fridge. breakfast in the room.

bar not open at all during stay

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

allowed early check in and great location

we where offered a late check out free by andrew i think his name was

my son used the gym and he loved it

customer service as we asked for early check in & they duly obliged

clean, welcoming hotel, friendly staff at reception, bar and at breakfast

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

kids bed had black mould

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

great location and parking as well as ev charging

bar was busy

late bar available

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

bar of an evening to have last drink before bed

we got there early and got an early check in which was great

you as xbox and pool table in the reception but this was also not there when i arrived and the bar and restaurants were closed and not offering this service

reception staff were lovely and helpful and very quick and early check in

location was amazing and hotel bar was lovely to relax in

one centre and albert dock it was so near everything with minimal noise i couldn t fault it my kids loved it they had access to the pool and so many other excursions i would definitely stay here

kids in particular loved the decor-we were in the jungle room & they adored the theming & we all

maybe if the rooftop pool had been open

omg room with plunge pool, the kids loved

swimming pool, no quiet lounge area for a chat and drink

as i have four kids it was great to get a room to accommodate six

aware / couldn't see any free from food at breakfast so limited my choice of things i could eat

the tv was big enough and warm wifi

was beautiful aswel as the bathroom my daughter and i loved our stay, we had a cocktail in the bar before our meal the barman was lovely and friendly drinks were a great price, breakfast the

wifi was not working which was inconvenient for a business trip, no fridge or bottled water

just before 1pm but had an early check in

prefect location for a steady walk to the stadium, great communication from the owner paul, early check in offered and processed for £20 fee, the room was spacious, exceptionally clean and

been staying on the 1st floor and were witnessing a football game from the bar downstairs, so the soundproof is quite poor

& spacious room, minibar drinks were liked by the kids

for 3 nights in a suite as there were 3 adults and 2 kids

brilliant bar downstairs (bernie mays) with fab entertainment

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

great bar downstairs

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

perfect evening, a couple of drinks at the hotel bar and a comfortable and pleasant room for the night

breakfast, bar food and surroundings

poor selection of food available for dinner, especially for kids

free wifi was a bit poor on speed

very clean great staff good bar good parking.

bar was good with discount if you were a guest

the beds were comfy and the bar attached was great

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

good location, excellent wifi, fridndly staff, nice bar and clean

good bar prices

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible consideration but it caused us no bother and we would definitely return

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

cracking bar downstairs

late check out, nice big bathroom, great location, lovely shower

early check in late out

no early check in. no option to pay cash in restaurant/bar

allowed a free early check in

perfect location,& love the fact there is seating outside & inside. also a bar on site.

the price of water on room service.

comfy bed. good wifi. quiet. good shower.

everything was extra cost - parking/wifi/breakfast/swimming

the bedroom was excellent, far better than expected. the spa facilities were also fantastic.

was overcharged on final bill by someone else s room service, staff rectified

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

were lovely on arrival and avoided the £10 early check in

staff were rude asked for early check in was willing to pay told

reception area and bar lovely decor

bit tight around the area off the breakfast but otherwise everything great thanks

we arrived at 08:30 and got an early check in which was great as we were tired from travelling