sauna rooms, pool and hot tub was great and really relaxing

pool and bar and very helpful

tv and wifi were excellent

was wonderful except for the room service

the breakfast was excellent, with many options.

spa but my son could come with me (aged 13) which spoilt our trip

no pool

no spa bath available

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the

55am by a reversing laundry truck - outside my bedroom window

kids in room above sounded like they were going to come through the ceiling, ramg reception when

my kids had to sleep in the bigger bed

my kids had to sleep in the bigger bed

only critique would be no information in room on room service and was travelling alone ended up having a snack

had arranged a late check out however someone

staff were really helpful when we needed an earlier breakfast and made it no problem at all, in lovely

say anything bad about my stay at all lovely breakfast the grounds and restaurant and bar area are fantastic

they gave limited water when we had a party of 12 kids and i was made to feel inconvenient asking for

everything on the full english breakfast was good except for the tomato which was served cooked but cold

no wifi - we're in the 21st century

hot food for breakfast had been under heat lamps for to long but when asked they made me fresh scambled

breakfast- full english & continental was wonderful friendly staff lovely rooms, bar and restaurant

no phone to call reception for towels or room service

cozy bed, great room, lovely all round plenty of free parking and probably the quickist wifi ive even used

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

room, easy access and quite secure parking

easy parking

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

also the bar below has a great pint of guinness at a very good price

the bar downstairs is welcoming, the staff and locals are really friendly

it has plenty of parking spaces

passing through liverpool for one night so our objective was a convenient location and on-site parking

attitude of bar staff saying you can only order of bar menu , spoke to reception about this then kitchen staff

engaging of brain required as he was twittering on about wifi access

rooms as it was very icy walking through car park only complaint but we loved decor of lounge bar in

breakfast, although substantial was a little cool

nice bed, warm room, good breakfast and flexible entry.

breakfast was a little disappointing - bacon undercooked

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

bed, very good bathroom, free wifi, quiet and restful, good breakfast included, very easy check in/out, great

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60 ( 100 if not paid in 2 weeks)

excellent location and staff attentive. also free parking.

good location, ample parking, clean and comfortable rooms and great value

no breakfast, kitchen being refurbished. dusty, bed and bathroom clean.

now no bar, no kitchen, cold, definitely misrepresentation on the booking

parking is plentiful also and train station for city centre 0

booked this hotel as it said it had parking, restaurant and wifi

one good thing i guess was that they worked to get us a bed in a room for our kids when the rooms we reserved

not good choice for kids

the staff were excellent, the bar was so lovely with pool table, great hotel

breakfast was good. hotel bar was good and very friendly helpful staff

cleaning are very bad many long hire in the bad and the bathroom i am really upset and wifi connection is very

free parking even available outside the hotel (i did arrive by taxi tho)

clean warm and friendly staff. plenty of local parking and well placed bus routes to the city.

free on street parking was brilliant

off street parking, no charge

the bed was extremely comfortable ,location to anfield was great and parking was fantastic

great facilities, helpful staff and great little gym. really good food choices at breakfast.

air conditioning was poor in gym and room

it included a small kitchen area

wifi was slow at times, shower pressure a little low

enjoyed the gym and food at the restaurant (just not the service by the rude young female

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next

good location, breakfast, cheap double room for two and friendly and helpful staff

the shortage of wifi but that s about it

the window was open all night (i dont think it closes at all) and people were downstairs in the bar drinking

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

wifi is rubbish and pillows are lumpy

the funky pictures on walls in bar and lounge, bar staff and reception staff were lovely, refreshing to see

free parking. good public transport links.

staff very good. good gym and bar

sized room, comfy bed, ensuite good size, parking on site and included, didn't have breakfast but if you decide

room service for breakfast was a lovely touch!

location and was facilitated with a late check out which was very much appreciated

we had no room service at all on the friday - no tea, coffee, bins emptied or fresh towels and toilet paper

wifi was great

could never connect to the wifi, slow shower water .

the big bed and spa bath

hot food available at breakfast because of kitchen issues, which hadn t been advised to us before our visit

in the room, you will find a helpful folder explaining how to operate air conditioning/tv/spa bath/shower, etc

the room itself was spacious and bright, the spa bath was lush and easy to operate

the bed was comfortable, temperature great, bathroom excellent with a huge jacuzzi spa bath

bed really comfy, super shower and good wifi

beautiful room and lovely bed. lovely food. good parking. helpful staff

staff, warm pleasant bar, good breakfast, excellent shower, convenient buses outside, free parking, good decor

we had room service for dinner and can't fault it

good spacious car park, fast wifi

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for

the spa facilities in particular were stunning, and the location is ideal

really pet friendly

design and high class atmosphere, friendly and efficient staff, great beds / gym well

everything except lunchtime bar when there was not enough staff to cope

limited off-street parking space in front of the hotel, but nearby streets are just as good to park

wifi wasn't super strong

parking might be a bit of an issue for some guests.

no parking. and the surrounding streets need a good clean

wifi connection was in and out..

and we always feel very welcome,food is amazing and the fact we can have breakfast in the bar area means our

wifi was patchy, bathroom dated but adequate, no lift

sign in was good, room was good, bar area was comfortable

welcoming and friendly staff who couldn t do enough for us, the breakfast was brilliant and the hotel price

comfortable room and lovely breakfast.

were amazing so helpful we were tired from travelling all night they accommodated us with an early check

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

only a 2-minute walk to the stadium and perfect if bringing kids

the wifi signal was very weak.

2nd time staying at the arc and ideal location if you are attending a match with young kids

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

the bar shuts at 11pm, even for residents of the hotel

perfect for my requirements. free parking outside, always a bonus.

kids absolutely loved it

we travelled with our 3 kids and being liverpool fans they loved looking at all the photos

we liked having the mini bar option a very reasonably

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

was offered to pay for early check in but i had plans anyway

comfy bed, good amenities in the room, decent shower, casting onto tv, decent wifi, a fridge, nice glasses

mini bar facilities if needed

wifi, large room

free view tv wasn t showing any channels, had to hook up to wifi and use netflix

only had wifi one day out of three

early check in, friendly staff, ability to leave our bags in reception on check out day

mascara on the bedding. unable to connect to wifi. bathroom flooding when having a shower.

station and all the shops castaway bar was fantastic cocktails was excellent breakfast was brilliant loads of

3 guys shared a triple so a nice touch that the 2 singles had bags of treat(for kids i guess) and the senior

i was able to do a late check out by 30 minutes

very easy to request an early check in

we were told there would be food available after 10.30, but the kitchen was closed.

wifi connection and speed was great

loved it staff are great clean rooms bar has great staff as well deffo 5 **

was no wifi singnal reaching to the room at all

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at

no wifi having to walk through a pub with children

paid for breakfast for 2, inc 4 alcoholic drinks and late check out offer which was excellent value

which spoils the whole point of a late check out

slamming from other guests coming through this caused us to flinch and caused distress with the pet we was

very good location kids friendly. excellent breakfast.

for the package including the wifi which wasn't accepting the voucher code so didn't have wifi until late in

free wifi

wifi is a bit variable

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

just wifi is sometimes unstable

their was no heating it was a plug in heater it was freezing and dark avoid especially with kids

shortage of kitchen staff

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

heat in the gym was a staggering 32degrees on arrival in the mornings

great location, good breakfast and lovely interior design.

good gym equipment

i was able to get a late check out

breakfast was plentiful, warm and tasty

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

excellent wifi

staff were welcoming, friendly and efficient and breakfast is included in the price big comfy bed and great

kitchen wasn't open in the afternoon/evening

work, could hear outside noise throughout the night, pillows and bed wasn't comfy at all, no room

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn

room service also fell short of expectations

wifi was not working, there was no desk in the room to hold a laptop

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru

minimum noise from bar below , but states that when booking , still had a great nights sleep

central location and very obliging friendly staff room service, towels milk, wateretc excellent.

comfortable had shower tv basic breakfast in morning cereal,toast ,tea/coffee/orange juice, free wifi staff were

it has a perch to sit around and enjoy the view and with kitchen which helps a lot

it was close to town centre wifi was good

there is a full kitchen, should you wish to make your stay even more cost effective

out of the goodwill of the provider we were ovolone to do an early check in overall communication was excellent

it also says it offers wifi there wasn t any, no bedside lamps, no mirror in the room, shower leaked, empty

given,, spoke to kerri would said she was the manager but later in the evening said she was only bar staff

was no wifi, no air condition, no fan, the room windows were stick so the heat was unbearable there was no

told about private parties indoor bar not open at all throughout our stay felt more like an air b&b than a hotel

would have liked to see a few free weights in the gym, it was mainly cardio machines.

pleasant staff, gymn and centrally located

breakfast and bar was perfect food was excellent

no breakfast thought it was included in price .

at reception, bar and restaurant were without exception friendly and helpful which made it a very pleasant stay

bar not open at all during stay

gym great wifi fab breakfast great towels and clean - fab location and price - really friendly

the room was loud, room service didn t show up during the 4 days of my stay

smart tv in the room. mini fridge. breakfast in the room.

no late check out

was amazing everyone was kind and helpful and the family room we had was absolutely amazing the kids wanted to

who went with us supports liverpool , it was like all if his christmases had come at once, the bar area is

free parking, free wifi. free breakfast.

wifi was hit and miss. could benefit from a microwave in the room and extra milk sachets.

garden which was a hive of activity on matchday had a coffee with ian o callaghan in the hotel bar next morning

it is perfect for parents with older kids or 2 couples

tv and wifi excellent

a lovey touch, the room was spotlessly clean and comfortable with a fully equipped kitchenette tea coffee maker

wasn t anything i didn t like about the room, all the little added extras, coffee machine, kitchen, hairdryer

absence of an on-site restaurant was a minus and not appealing to family with young kids

and an early check in which was incredible

no paper towels in the kitchen no lift, so if you cannot climb stairs not great.

lack of kitchen utensils for cooking

well equipped kitchen

wifi, tv and lots of viewing options, towels provided, comfortable beds, clean bathroom, decent kitchen too

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

were a little overly soft and the wifi never worked in our room

fantastic stay, so close to everything and of course free parking

wifi could be better but not too bad

it is situated next to a casino about 10 mins walk from the albert docks

good location for acc, fast wifi, v comfy bed, nice decor

stairs to get up to the attic are a bit steep (no elevator), wifi signal is weak in some areas of the hotel,

late check out option was ideal

wifi constantly dropped off

the wifi on the tv wasn't great and kept buffering on live tv / on demand shows

huge tv in room kept the kids happy when needed

very friendly check in and bar staff. a wonderful hotel and we enjoyed our stay.

the fact that you had to pay for wifi was disappointing and a little surprising as most places i have

no saucers with breakfast ( room service)

no pool available. we booked this hotel as it had a pool for the kids.

worked well having the extra space for the kids

wifi not provided

kitchen equipment not enough for cooking food to my kids

all facilities given in the kitchen and bathroom

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

a petal in the wardrobe from people before and bit of dust round the room

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

great wifi

wifi isn't the greatest, but decent enough

pool was small..... too many children.

the gym hot was just amazing

wifi was good for emails and surfing net, didn t try streaming on netflix though

parking area has enough size for my car

ample parking

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

hotel is perfect for a stay in liverpool the location couldn t be better, the swimming pool, gym and sauna is

reception staff were lovely and helpful and very quick and early check in

it is very well located. good wifi, nice staff.

lovely hotel and lovely staff, kids enjoyed the swimming pool. great location.

loved the breakfast. the waffle maker was a real treat for the kids, and delicious!

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was

the wifi was very slow and often times wouldn t work

breakfast was great - plenty of choice on offer

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and

out of the pizza option from their room service menu at 11pm this service runs till 6am

no mention of wifi and had to come back to ask about breakfast times etc

they provide free water bottles, ironing machine, and gym.

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

kids in particular loved the decor-we were in the jungle room & they adored the theming & we all

whole experience a pleasure and the shankly hotel is the one i will stay in on any visit to liverpool

the president's suite but the wifi didn't work, the bluetooth speakers didn't work, and the big tub has no

swimming pool, no quiet lounge area for a chat and drink

very friendly and moved us to a room with a spa bath for our son could not fault them

was told go to the room and order room service

beautiful hotel from top to bottom. foyer and bar area was amazing.

spacious, comfatable room with spa bath. plenty of extra towels etc

the bath was the size of an olympic swimming pool but youd have to book a weeks stay for it to fill up

was beautiful aswel as the bathroom my daughter and i loved our stay, we had a cocktail in the bar before our

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

need family rooms up level not just on ground floor .. kids like to have a view out the window

hotel staff are friendly, didn t use the bar but had good bar facilities with live sports playing

breakfast was fabulous lots of variety kids enjoyed it to

requested a late check out which was not there when i had to book out after conference and before my flight

comfy beds. jaccuzi bath. our room had a fully kitted out kitchen

there was a kitchen that i didn t know we had at first

spacious rooms, great location to matthew street, spa bath, great staff at hotel and bar area

the bar wasn't open ud83dude02

- the cocktail bar was advertised but wasn t open while we were staying at the hotel

wifi is not stable

towels, hair dryer, wifi, etc

location, bar and staff

great location, very clean, good facilities, good free wifi.

good location, excellent wifi, fridndly staff, nice bar and clean

loved the spa and the room was so spacious and clean

staff were incredible especially breakfast team.

to use the pool especially after paying 100 pound each for spa treatment

hotel is not for kids and if you travel as a family- not a place for you

breakfast was lovely- service a little slow but think that was due to lack of staff

quality hotel well worth the money great staff throughout special thanks to chris and john on the bar for making

lovely staff, loved the bar and the cocktails! room clean and spacious.

we had a superb breakfast on both of the days and also an al a carte meal, deserts that were very well prepared

front of house staff were great and we ordered room service late at night and it was

room service was only a phone call away

i couldn't access the gym?

breakfast, room was immaculate, staff catered for our early check in/late check out request

the hotel did have a gym, but we couldn't get access to it

extensive choice of breakfast and the restaurant food was very

bar area lacked ambience i believe the gym area was small.

staff excellent, excellent breakfast great choice, room

gym could be cleaner

the room service took some time but this had no negative impact on our stay

the only downside is you need to pay for the wifi in your rooms.

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

bar is very overpriced

kids in hotel playing knocking games.

for us, they was a kids' dance competition on next door, and the bar area was noisy with kids each night

noise kids were running the corridors at 1 am there was a dance convention on

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

hotel was lovely an staff very friendly breakfast was lovely an plenty of choice would definitely recommend

noise from the lift was annoying in room 211.tv and wifi was unstable

location - accommodating staff - facilitated early check-in and late check out - high specifications

the twin room is much better than double, so better to take twin deluxe for both parents and kids

availability of late check out, spacious room, very safe area, taxi availability.

the breakfast was brilliant lots of choice (continental)tea/coffee/available all day in lounge beds

the rooms are comfortable, there's free wifi when you register with your email adress

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and

comfortable room, very friendly staff and 100% pet friendly is possibly the best

the breakfast and staff were good.

honestly with better wifi, this would be a 10/10 for me

we requested early check in and this was done seamlessly

the rooms are actually below ground level, mobile signal isn't great, which doesn't help when the wifi is so

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

wifi was not perfect, but i could use it a bit

small but had everything you need to work out away form home, the beds were comfortable and the bar is nice

but we did have to request clean towels on our second day which of course we got very quickly by room service

same for late check out

genius benefit did not work - they did not allow me to have a late check out

late check out of 2pm is fab and with no quibble on arrival