lack of cleanliness, comfort and kitchen utensils

running water or kitchen facilities, toilet doors didn t lock, bed bugs, towels were dirty and the next day

location, clean pool facilities, friendly staff and great check in/check out timings

the gym is really good considering it s a hotel, the pool is warm and also they have sauna steam and

reception was nonexistent so had to use the hotel wifi which means unable to receive or make direct phone

my daughter used room service to order a dirty burger and boyyyyy oohhh booyyy it was humongous

breakfast choice was great, very large room, very clean and extremely comfortable, easy location

wifi extremely poor

i was sent a ticket for parking but it was meant to be free. i will not pay for it.

great hotel.would definitely recommend. pool is a bonus

room was huge and spacious bathroom was really nice staff were friendly and room service was quick and efficient

felt safe, and parking was a bonus along with walking distance access to some shops and a gym

wifi

loved the atmosphere of the bar and grounds

was central and having the cocktail bar we could enjoy bpre dinner drinks in the courtyard and have cocktails

wifi wouldn't work and netlfix struggled due to the signal.

a bar, restaurant, pizza shack and cocktail bar all in one

easy parking. petrol, places to eat and coffee right next door. good wifi.

no soap in bathroom and everywhere when i booked room for 2 adults and 2 kids i had prepare all beds but not

also pet friendly which i like as im a keen dog lover

it was hot and there was only one fan for 2 rooms. .kids slept without fan . missed the fridge .

is a shame there isn't some designated parking for the hotel, as convenient parking is sometimes a little hit

cleanliness, the helpfulness of all front of house staff who were behind desks, especially room service

they had a bar and an outside garden and nice grounds to walk around

very pet friendly hotel

rooms, staff, especially at the leisure centre, food good, swimming, tennis and mini golf

the swimming pool was great with long opening hours. the food for evening meals was good.

also, no refrigerator in the rooms and and no telephone for room service

had a drink in the bar of the indian restaurant next door recommended by the owner which was lovely

nice and safe with the parking

wifi unreachable on 2nd floor (room 208)

great wifi enabled me to do some work online

breakfast was a good selection of full english or continental, ample portions and very tasty

breakfast was simple but well-prepared

wifi was good enough to complete my after work emails which was perfect, a nice cosy bar area to get coffees

the free parking on-site was a lifesaver as it would have been tricky parking on the main road

excellent breakfast. staff pleasant and helpful. parking convenience

nothing apart from no wifi, but not too bothered.

free wifi

wifi and no food available in the hotel, al though to be fair there were plenty of places to eat

they used the cloud instead of wifi

couldn't get wifi in my room, but isn't really a big issue going without it

the stay was very good..the bar food was a little slow but just because of a system failure.

good breakfast and bar meals were excellent,large portions and well priced

very good value for money, made pet feel welcome

plenty of parking

wifi rubbish

tend to stay in 'budget' hotels and i would rate the room better than travelodge and it has free wifi, unlike

cozy, clean room with tv and good wifi

worked such as the the hot and cold setting in shower, the fridge and the kettle, also the free wifi worked

the breakfast wasn't great either apparently and the wifi kept cutting out which isn't great it you're going

had to pay extra for parking and if you want wifi it is quite expensive

there is not much entertainment for kids. no lift, it's hard to come down .no fridge

room service arrived with cake with happy birthday written on the plate

facilties are great. also kids eat free and the breakfast is included for all.

pool was nice and not too small for the kids to play in

the staff were very friendly, kids loved the pool.

moat building itself holding the bar and dining room is the original and it is beautiful

food was amazing at the restaurant staff were very friendly plenty of parking

staff, bar and food were great.

free parking, comfy bed, good shower, heating

great food, lovely bar and a nice vibe about the place

not a dislike but maybe a different choice of yoghurt and cereal with kids in mind ?

one night stop for commute nice clean rooms was in the annex plenty of parking

the hotel is beautifully situated on a lush golf course, providing stunning views that were a delight to wake

also only one chair in the room evenings in the bar area were quite chilly as the wood burner seemed to be only

being a golf club thought it might be a bit snooty ,but was incredibly friendly

secure parking on site

really good bar and service

location for passing through, secure car park, nice staff, comfy bed, good wifi, good

place to stay we were visiting brands hatch bar area and dinning room so clean rooms very nice plenty of room

lots of parking

tucked away off of the main road with ample parking

ample parking and a wonderful garden

excellent parking

there is ample parking

and then came the bar and restaurant, fabulous

of choice for breakfast, and plenty of it

the main bar was quite cold when we met friends in there. we kept our coats on!

safe parking

lovely clean room with a comfortable bed and free wifi, the staff were very nice and helpful .

called for room service but didn t understand the menu and that i could only order certain things i couldn

like the bar add a real friendly vibe and a real good filled with history the owner is very knowledgeable

country pub, friendly staff and great breakfast

plenty of car parking space, comfortable room and bed

30, also, the kitchen extractor was immediately below our window and so there were continuous food smells

young bar staff sat pm 2-5pm were very friendly very smiley and efficient

price of drinks from bar a little on the dear side as there was not a place go outside

food was excellent with a great choice of either traditional english or indian food served in the bar or the

bar and kitchen staff are friendly.

rally nice ! clean rooms , nice food pool/ gym included . highly recommended

was very common but we were lucky we went during half term, the pool is normally taken up by a kids' swimming

parking could be a little awkward but all said a town center location.

town centre location with free car parking

the staff are always lovely and welcoming here. bar is reasonably priced too.

we were in a beautiful wood panelled room, tucked away, which is possibly why the wifi wasnt great - but as we

location good .parking ok

and comfy room with tea and coffee making facilities, tv and wifi

parking was a bit tight (depends on how many guests with cars ) ,

location wifi

manager pat went out of his way to ensure we had safe parking for our motorcycles

they went out of their way to arrange parking as we arrived late in the evening and no free parking spaces

good budget hotel for work. onsite ev charging

why put carpet in a restaurant where kids spill food and drinks all the time

plenty of parking

the service in the bar was slow and they had ran out of a few options.

saw us walking through knocked on our door a few mins later for some more buisciuts for my kids

although i didn't use the bar facilities i did see prices at 2 for beer and cider on draft

wifi was off. bed was ok, not overly comfortable

very helpful and accommodating staff. very nice breakfast and good wifi.

and well kept room with good facilities, faultless wifi, not noisy, breakie cooked to

lovely and clean, crisp white bedding, lovely staff, nice breakfast, plus a nice bar for a cheeky one or 2 in

wifi is free, not no connection in my room

is a great thing that here is wifi available , network working for phones properly but we faced difficulty during

plenty of parking, and the wifi works well, but that is about it

very clean and comfy room, safe parking and happy staff

maybe finish the car parking area. didn t bother me in reality, just an observation.

pet friendly room perfect as it has a small garden of its own

its easy parking

needs better wifi

had a suite with courtyard, perfect with pet.

in one of the rooms on the ground floor, it was very comfortable with a great shower, as it was pet friendly it

night with the domestic going on next door from the wedding party that was going on luckily the kids didn t

there were only 4 loungers and full of kids - it does not advertise on booking

breakfast was excellent

clean, comfortable, great location, pool was lovely with steam room! really impressed.

booking and good welcome, the visit began and lovely breakfast

cold water into bath not working properly and very limited/no wifi in room.

due to a kitchen fire we couldn t try the food but the staff were very helpful and accommodating

the room was beautiful, breakfast was great and very pet friendly

the wifi worked and there was a really good selection of drinks in the room

the size was not the issue, but the heat was and also the droning from the kitchen extractor fan below

the food was exceptional both evening meal and breakfast; quality ingredients used and very tasty

lovely estate, great breakfast, rooms are basic but clean and comfortable

loved the manor house , museum was very interesting , willl use the gym next time we stay

amazing venue great rooms with wifi breakfast was brilliant

the gym is good, however so is the bar and their food!

the bar had a good choice of drinks

no room service when we arrived, had to order food from just eat which obviously wasnt ideal with

the bar area has a large seating area, which is a plus, as many hotels do not have this facility

service, clean and comfortable room, good choices for breakfast, we ordered room service, was lovely

arrival we were told that there was 24hr room service but unfortunately it wasn t made clear that room service

the room service was prompt and the waiter very polite

room very clean fantastic breakfast best ever secluded garden for food and drinks very nice bar with excellent

bar in the evening was superb with extremely professional bar staff

bit dated no room service as such you

the aircon and free wifi worked well

wifi access is free, staff really pleasant and very welcoming

air conditioned room. choice of breakfast, my grandson loved the fruit compote with yoghurt.

heating very poorly lets my kids get cold

the breakfast which was included in the price was excellent also

hotel is pet-friendly

was a little disappointed in my spa experience but everything else was incredible

no fridge in room, small towels, nowhere to sit and eat when using room service,

also room service and spa is good

could not order room service from cafe satoria which was disappointing

could only stay one day would like to go back and use the spa facilities

friendly staff. great food and breakfast. safe parking. historic location.

pet friendly

amazing location. nice garden, parking and wonderful staff

dogs allowed(positively encouraged) in the bar area and to stay overnight

wifi no air conditioning although a fan was proved still extremely hot in room but it was the

very friendly staff. great room with easy parking. food excellent.

the bar closed a little early

bed was amazing (slept like a baby), spacious room/ bathroom amazing and free wifi

lunch but didn't know in advance that we could have had bar meals

parking

very welcome on arrival, excellent staff, wonderful attic room, great bar and drink choice, marvellous breakfast

location easy access with parking

room over the bar was a bit noisy

location, parking, lovely polite helpful staff, clean, lovely linen and towels, excellent tea/coffee tray

great location, beautiful old building, very good food and atmosphere in the bar