dirty laundry was all over the floor

ld them but they said it just came from the laundry)

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council, bad key/lock

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot tap was clod and the clod tap was hot not safe for kids luckily my misses used it

value for money, clean, had all you could need in room- toiletries, hairdryer, tv, wifi, tea and coffee making facilities, even had iron and

10/10 customer service! excellent location, plenty of parking on site

recepinist told me we dont have any spare and room service people will come and check in the morning

room, car park, room service

lots of free parking

nice big bar area with live entertainment

staff went out of their way for early check in

the vibe of bar excellent service friendly great rooms

breakfast was fab, staff were very good , would stay there again

not only is it incredible value for money, the beds are comfy, the bar and restaurant is fantastic, and there’s parking

food was great, breakfast was very filling

little treats like prosecco in the mini bar and home made cookies. view from restaurant.

breakfast waiting outside our room in the morning was a really lovely touch and again all added to

beautiful rooms. the bar and beer garden are fantastic. the staff were really helpful.

the room was outstanding and the complimentary mini bar was an unexpected bonus

can t wait to visit when the spa opens next year

excellent location. helpful friendly staff. great pool. lovely breakfast.

appointed spacious room, nice restaurant & bar & and fabulous spa area with pool sauna & steam room

leisure facilities was ideal the steam room,jacuzzi,sauna and the swimming pool

a lovely stay at the hotel and used the bar, gym and swimming which were excellent

pool and jacuzzi maybe needs a bit of maintenance

helpful when i ordered some food, a margarita pizza and a pina colada he went to check the other bar to see if they had stock and in that wait time he said the pizza would be 7 minutes but it was

room, really comfy big bed, great breakfast, nice easy parking, brilliant hotel, rooms feel luxury really really impressed by the

excellent stay, friendly staff, clean great breakfast

excellent suite room clean and comfortable. really nice staff. free parking ud83dude00

breakfast was great

check-in is at the bar and it was busy (mother's day weekend) but we were quickly and politely dealt with

reception because it was a bar wasn't obvious, so it took us a while to figure it out

have liked to have had the option of breakfast before the bar opened, but it wasn't a big deal

it’s an hotel with a family room and an adult bar could let children stay in the family room until 9 instead of 8 but hey that’s not the end of

having a bar and restaurant downstairs is great so we didnt have to go far

it is a great package space clean ev charging

on site parking for £5/night with ev charging at 65p/kwh

was in need of an early check in

bar was reasonably priced, but no scotch whisky was available(only jamieson irish whisky), but

no problem whatsoever when we asked for early check in at no extra charge, staff extremely helpful when we were asking about where to go

the cleanliness and easy access to wifi

staff were very accommodating with regards to early check in

easy to get too easy parking

parking was a concern, but no issues so probably unfounded

daily room service lovely staff who were so accomidating right next to the bus stop

fresh orange for example, were so over priced it was off-putting to use the bar area with the kids

fresh orange for example, were so over priced it was off-putting to use the bar area with the kids

room service wasn t what i was expecting.

location perfect, room and breakfast lovely

wifi was broken! also for the price breakfast should definitely have been including

the rooms, food, bar and staff all offer a great experience and friendly stay

stay away for business, great parking, great accommodation, great friendly staff and atmosphere, fabulous food, only niggle can

rm feeling) good food nice breakfast with table

the staff were fantastic, so friendly and helpful, especially at breakfast, they went to the effort of cooking my little one some pancakes for her which was a

following our overnight stay in a beautiful room, we went to breakfast and as we have previously stayed at a jw lees establishment on many occasions, it was

wifi not good

with mark on reception he quickly took action ensuring i had somewhere to work from

the food in the bar is a bit dated and tastes like microwave food, for a hotel so close to the arena this should be

great that kids can eat for free for dinner and breakfast

wifi in the room was a bit sketchy - not really good enough for a video call i had to make whist

gym was good, pleasent start who were very helpful

no early check in option

clean room, very good value for money, amazing breakfast

when we arrived back after a gig, there was condiments, plates and cutlery in the lobby for a late night takeaway, which was a fab addition

bathroom and bedding , hotel felt secure , kindly allowed early check in , extremely friendly and helpful staff

clean, easy check in, great staff, decent hotel gym!

gym equipments are a bit old.

with a late check out of 12 we had a very lazy morning

staff were friendly, late check out was handy, room was clean.

food and drinks at the bar were exceptional and not overly priced for the hotel itself

the staff was very professional, effective, gave wise advice, and i had a gym included

we asked for an early check in as our flight arrived at 9 am, and they had been able to organize this

only thing i would change is kids sleeping together on a double bed

cold breakfast

especially in the restaurant at breakfast

the early check in request was able to be honoured and the check in and parking process was very simple

breakfast, early check in, late checkout

or using chairs covers to re-wash them sometimes we need early check in but they not flexable

breakfast had a great selection

location is good, walking distance to arndale, room size is great, with pubs and bar nearby

and helpful check in superb rooms spotless gym great breakfast small portion but lovely free use of computer

ackout curtains, heat/aircon, and options for in room service

room service choices and time to pick up call to room service

the restaurant and bar was also well stocked and good value

i'm honest- that you weren't able to get at least a sandwich on room service late at night

stay staff were brilliant super breakfast plenty of choice for a continental will book again if have to be in manchester

to train station , shop near by , could walk to the arena for the concert we were at with the kids as

staff they were kids wearing jean and a t-shirts look like no senior manager

breakfast was ok but is optional

breakfast was continental but okay (my kids ate free :)

all good.. friendly bar staff and manager

went into the bar waiting for check in and had a few pints with the owner and locals

having to book in at the bar was horrible as it was saturday evening and lots of people drinking, had to wait ages to get

enjoyed the bar downstairs...very convenient when staying at the lower turks head.

staff room was loverly and very central to shops bars restaurants xx the bar downstairs is

that meant when our kids were sleeping, we could have a drink ud83cudf77 talk, and relax :) the large window ud83eude9f

wifi is the most awful i've had to suffer through, it's definitely free in the sense that because kids pass through the doors a lot that us adults have to deal with enforced restrictions on what we

lovely guy who checked us in and we had all intentions of joining the quiz, but kids had other

spacious suite, good for a family with kids, friendly staff, best location

was very clean, our room was exactly as you see it on the website, we asked for an early check in and we got one, the room decor was unique and stylish, we loved it

for train station, city centre, comfy, clean, roomy and great value breakfast with lovely friendly polite

room was ready for us, before standard schedules, kitchen well equiped for family with kids

breakfast was amazing and the reception staff were lovely.

early check in worked out and we checked into our king suite by 1

gym was nice and well kept too

minor issue for us considering how much we enjoyed our stay, but the wifi in room 4 was virtually non-existent

i am lactose intolerant and i got soya milk in my tea and a graze bar - it was amazing

clean has everything love the little touches - sweets with the keys, the awesome breakfast nice bar area great friendly

great breakfast

of complementary items that come with the stay such as prosecco, hot drinks, breakfast etc free wifi and netflix on the tv were a nice bonus

wifi in the room could have been better and the bathroom was a little tired however, for the price

no wifi except in reception but do understand it is a listed building so that is the reason why.

to everything, behind arndale, super friendly staff, everything was clean, breakfast was yummy, room service was quick when

getting a good deal on it then go for it because the location was an 11/10 but if you re with kids - then may be the room i stayed in was not the best one

we had go all the way with kids and luggage on the 3rd floor no lift which was very inconvenient

the gym was nice too

- the wifi - the location

no room service when we got back late after show as apparently chef hadn't turned

room service, wish the beds were made after coming back from a day out

lovely bar for a quick drink in the evening

fortunately when i told the hotel, they gave me a complimentary late check out time of 1pm to let me get some proper sleep

i was offered a late check out for the inconvenience

late check out till 1pm for £10

room, but they did place me in a higher, bigger, twin room with better views and gave me a free late check out, so they did all they could to minimise my disappointment

the charge you 10 pounds for late check out which is an unreasonable amount as

room service stopped at 9.30pm

the room service call we put in was ignored twice. luckily there is a dominos opposite the hotel

get an answer on the phone when we rang, as well as ringing from mobile at about 8pm when it said room service was available till 9:30 pm, the breakfast wasn t worth 13 and it would ve been

and pleasant gym, welcomed extra great light in smaller room, but upgraded room window size disappointing

card to access the gym didn t work, despite me going downstairs first and checking with reception

breakfast mainly good

hotel building is old, but clean and quiet inside) the staff is very polite and friendly, and the breakfast really amazed us, it was included in our accommodation and you could choose to order from

the staff were welcoming and friendly and the breakfast was yummy

great location with amazing view from my room plus the breakfast service was spot on

though a sports bar we were not disturbed by any noise in the evening

maybe a fridge or mini bar would be useful if we stayed longer

but as always, the bar service and staff were excellent

breakfast was lovely, so much choice and the bar area is beautiful

all the staff from reception to bar staff helped to make the stay fantastic

hotel steak restaurant and bar were also great

the hotel allowed us to early check in almost 1 hour. clean and tidy nice shower...

but im giving a big shout out to the housekeeping staff who were lovely, especially the man doing laundry who we spoke to in the morning

was really cold as heating doesn t work and we also got woken up very early by room service

where they can to do their bit for the environment, reminding guests to consider the amount of laundry generated by demanding fresh clean towels needlessly

and kind and allowed me to check in at 12 in the day when most places wouldn t allow for early check in, it was clean and comfy would stay again

staff at reception and bar very friendly wonderful

good location, sensible prices, early check in.

staff very friendly especially guys serving at bar i would recommend

clean and staff were so helpful trying their best to get an early check in for us

great location, good food, lovely bar area.

couldn’t be any more central, had a really nice cocktail bar that wasn’t the usual soul less hotel bar but a nice place to relax

i do think in with the price the soft drinks in the mini bar such as tiny cans of pop & bottled water should be free of charge though

very good breakfast , friendly staff. i loved the open kitchen.

in house bar was very quiet and for some reason the restaurant is covered in tvs

the bar wasn’t open

left luggage and early check in made life easy when arriving early

kids running around and shouting till all hours riding the lifts

i don't think this is an ideal place for kids to stay

is awful in the rooms and staff were quite passive aggressive when trying to arrange late check out/an extra night

everything was great feom the early check in option to our clean room.

room service breakfast that was ordered was appallingly slow and as this was requested to make a

helpful staff, great bar and very good evening meal

great staff and location early check in was available for free

wifi didn't work

no room service, but tick shop in room great idea

great location, staff from reception to room service delivery were amazing

that checked us in was very helpful but when i went back a few hours later to book breakfast and spa treatments, the red haired female couldn t be bothered

room was fab. bed really comfy. breakfast yummy too and the cocktails on the bar ud83dude03

and also could not connect my playstation to your wifi network

receptionist was so helpful and allowed us early check in as we were in town for the oasis

the bar on the weekend does a happy hour which allows you too buy one get one free on cocktails and 20%

wifi was terrible

breakfast - gym facility

i liked that it was possible to use the gym 24/7

there is a gym

a beautiful display of balloons, flowers, and a customized cake to coordinating flawless room service, every detail was handled with care, creativity, and genuine enthusiasm

a very comfortable and unique bedroom, room service was fantastic, and the breakfast was customised to my order

great staff great cocktail bar and great service

room service food was so small yet they charged high prices

the layout is over numerous floors with the reception, restaurant and bar at the top, this makes the best use of the views

sofa bed in our junior suite suited our younger kids but might not have been that comfortable for anyone older than that

modern and stylish hotel with good breakfast and very friendly staff.

location, given a complimentary early check in which was very much appreciated

nice gym

they had coloring sheets for the kids to choose from

arrived a few hours early and were greeted by noor who was just a delight

uly and

also wanted to charge an early check in fee although our room was ready

my suggestion are 1) to add more food for the kids like pancakes and waffles 2) and to extend breakfast time till 11 during summer ( july and

the staff offered us an early check in, plus another 3 warm and delicious soft cookies

because kids had the twin room they ended up with a much bigger bedroom than the parents and had an ensuite

well equipped kitchen and has washing machine and dryer

the apartment was very cosy and clean along with great kitchen facilities

allowed a late check out - as i have chronic fatigue syndrome and cannot function in the mornings this is

we were to check in at 4pm and when we arrived with the kids at 2:20 the receptionist made a call if the apartment was available and we went straight in

the roof top spa and jacuzzi was also a selling point and a nice little touch

gym/spa a real added bonus and so well designed

i wish there was a menu in the room for room service and how to get breakfast in the mornings

the access to infinity pool which had tower clock view and the bathtub in the

pool was amazing gym facilities were great room was lovely

obliged with an early check in because our room happened to be ready

the staff were amazing and helpful in every way and having the option for a few drinks in the bar below is an added bonus

he couldn't do enough for us, and even had drinks from the downstairs bar brought up to our room whilst we were getting ready

handy for rail station clean room landlord very friendly and helpful late check out

room, very clean, friendly staff, great facilities- including a very nicely decorated bar which serves food downstairs

asked for a late check out and staff at the front desk was not very nice about it.

gorgeous decorated. modern .late check out

the staff were brilliant as well, fast & early check in & i was in my room within 5 minutes of entering the building

the bar staff are great too

early check in would have been nice.

decoration and style of the room was beautiful, the bar down stairs and bar/restaurant upstairs

had a few drinks in the bar again environment friendly clean

com to visit before christmas but both of us were sick along with our kids, booking

really appreciated the early check in and how friendly the staff were

excellent location fabulous restaurant and bar

only issue was the tv requested you connect to a wifi but there was no connection, so we couldn t connect our phone to watch a movie in the lovely

i didn t know about the wifi but hey, maybe i needed the break

early check in

wifi was a bit of a nightmare to connect to and would of been even better if apps on the tv were

wifi was quite patchy- we had a few challenges with getting on it, and using the qr code to order

the room, the location, the breakfast

everything. amazing room, breakfast and staff

help when our room had an issue he did everything to help and even compensated us with a grateful late check out

hotel and bar perfect for a birthday celebration

amazing bar area with a great vibe

the wifi is poor and inconsistent signal and i couldn t make the aircon work to heat the room.

had a room service dinner which was frankly awful

the room service meal was also lovely

and not worth the cost, we went elsewhere and paid for something much nicer, especially for the kids who wanted pancakes

however, if you ever do in-house laundry, please check the price first

also great 24 hour bar serving pizza when you fancy a few more drinks

room, lovely breakfast, laundry facilities, really clean, staff knew the local area & were helpful/friendly, parking was

no food ie bar or restaurant

for a room at the back of the building, was put in a “deluxe”room at the side overlooking laundry bins and by and extractor fan

the drinks are so reasonable and the bar is 24hrs, as well as a 24hr pizza room service