warm, very helpful staff, decent bathroom, all working properly, good location, fast wifi, quiet, microwave,

parking is limited and outside of the building is a bit run down,

look of the building is rough, and parking is limited as they have got only 8 spaces to park so first come first

parking but it was probably due to our late arrival but being disabled i needed to park as close as

lovely big shower , safe parking , very clean

manager was a lovely man he couldn't do enough for you, we had a great sleep, comfy bed , the bar was a nice

on street parking right outside and the pub downstairs are also very handy

there is a bar attached to the hotel which is a bonus

nice fella, and the man on the desk was very helpful (even helped me get the hotel's free wifi on my phone

not ideal for parking, but definitely not impossible

for 3 nights in a suite as there were 3 adults and 2 kids

the parking, didn t realise it was street parking.

balcony area was amazing and abdul was so friendly making sure the room was ready for our early check in

the bar downstairs is also fantastic with very friendly staff and customers

king size bed and a fireplace

fast wifi

no parking unfortunately but can use street behind

parking was far

very warm room comfy beds soaps towels ect free wifi

it is also abit difficult for parking unless you park on the path outside the property

small kitchen with no sink

listing states parking available on site but only very limited street parking is available

also states there s parking which you would naturally think there s a car park but there isn t

parking wasn't as convenient as led to believe

was only two parking spots available and were both taken up by 2 buses so had nowhere to park went to have a

also, wifi that would of been a bonus if they had it

had trouble with wifi but the room and bed is super comfy and clean

the room was lovely and free parking is an added

great parking

bath coffee windows wifi tv

clean room and comfortable bed,free wifi

the wifi signal is good and is easy to connect to

wifi (signal strength on 2nd floor not great)

no room service

hotel doesn't provide free wifi and the prices of the payed one are excessive

locals using the bar were super friendly too would definitely stay here again

room was big enough for our short stay and had a really cool bar downstairs which was really convenient for a

good amount of parking for a quiet day

only sugary kids cereals, barely any fruit, old croissants

hotel had a full bathroom, plenty of room, free wifi, and free parking

the kids loved the shuffle board so did the adults lol

only negative was no wifi as hotel closed for few days during our stay and no laminate with password in room

honestly the only downside was the wifi was not great in our room and could have done with a bigger sized duvet

the bar next door can be noisy but at 11pm it all shut down and was much quieter.

was amazing everyone was kind and helpful and the family room we had was absolutely amazing the kids wanted to

it also says it offers wifi there wasn t any, no bedside lamps, no mirror in the room, shower leaked, empty

told about private parties indoor bar not open at all throughout our stay felt more like an air b&b than a hotel

given,, spoke to kerri would said she was the manager but later in the evening said she was only bar staff

was no wifi, no air condition, no fan, the room windows were stick so the heat was unbearable there was no

was dirty, tv wires hanging over the place, cigarette burns on furniture, smelt damp and musty, wifi didn t

the room was clean and comfortable the kitchen has alot of appliances was quiet of a night

use of kitchen came in very handy with 2 little ones

stay, convenient and very helpful and informative mr michael, clean room, kitchen have all you need for breakfast

first of all the central heating didn't work neither did the wifi

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and

free parking and quiet location

the hotel was quiet but the mia put the football on the tv in the bar for us, and advised of local takeaway's

welcoming & friendly, were great with the kids & going out of their way to give them the best stay for their �

we travelled with our 3 kids and being liverpool fans they loved looking at all the photos

wifi information was incorrect though i figured it out

squeaking floorboards and bar downstairs was quite loud

wifi rock hard beds vey nosie windows it was like they where open all night we could here everthing

lack of obvious parking made things confusing at first.

pity the bar or lounge area was not accessible

the bar accommodated our needs and breakfast was amazing for a hangover

locator and cosy bar and restaurant

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

wifi was done

well stocked bar and reasonably priced good quality food

room was spacious, spotless, had a large screen tv, wifi and tea/coffee facilities

street parking only

it mentioned parking on the advert but there wasn't any

bathroom could have been cleaned a wee bit better i was not aware of the parking zones for events so had to move

only on street parking available

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area

when you have kids, having wifi can be a deal breaker so i was disappointed with this

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area

bar was amazing with great outside seating

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

the hotel up until our departure, great facilities in the hotel, the spa was amazing, and the breakfast was

room service is

particularly - the staff in the main were great - we did not get lemon in our drinks from the bar and the waitress

lack of menu for bar meals.

the spa experience was outstanding and the gym is well stocked and amazing

weren't aware that there was no kitchen functioning at the hotel when we booked

the staff we're very helpful in terms of explaining parking

bar excellent staff

pub singer and local kids were very noisy

parking

great location and value for money, easy check in process, ample free on-street parking

to door and was situated in what looked & felt like a lovely neighborhood with plenty of street parking & shops

parking

free parking even available outside the hotel (i did arrive by taxi tho)

off street parking, no charge

the rooms are actually below ground level, mobile signal isn't great, which doesn't help when the wifi is so

wifi was really poor

honestly with better wifi, this would be a 10/10 for me

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

breakfast - bacon had been left to settle almost inedible.

the wifi worked really well

requested a late check out which they gave and it was really appreciated but the cleaners entered the room

staff blondy in the bar and great receptionists and house keeping staff and breakfast staff had a late check

the breakfast was really wonderful the building amazing

in a town house suite as a 40th treat without the kids

there was no room service menu

for things that had ran out and have things like fried eggs out instead of having to ask at the kitchen door

sky bar service very poor

the 360 roof bar was great, we had a couple of drinks and enjoyed the dj and the atmosphere

you have to go sidewards between the bed and the fireplace to get past

i could possibly point out anything wrong with the hotel as it s amazing, however maybe the room service food

hotel is not for kids and if you travel as a family- not a place for you

fresh mugs and glasses were not given for our 2 night stay. no room service menus in the room.

the staff at breakfast were efficient and attentive. great service.

free wifi

it was not complete luxury but it was immaculate with crisp white bedding fast power shower & a breakfast wow

we didn't have breakfast

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

just wifi is sometimes unstable

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and

the beatles theme tesco express right next door close to bus and train station kettle laundry close

the room was clean and tidy although an note on how to access the wifi would be useful

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and

lovely flower petals on our bed for our anniversary nice gesture

too warm in reception and bar area it is cosy but just a little too warm

arrived early off the boat and the staff couldn't be more helpful in sorting us with breakfast and an early

staff where really nice and gave us a free upgrade to a superior room for a hotter bath for the kids

all ways amazing when we stay here kids loved it this time too

wifi sometimes is weak

which is only 25 per hour to book and it doesn t need to be pre booked , they have a gym with 24hour access

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

the gym needed a changing room nearer it and music on inside.

at the hilton are excellent the staff are very friendly and accommodating, the spa is a must whilst staying at

breakfast could have been hotter

nice & easy location. swim pool the best

limited choice on room service menu. when alone and working away i have my meals in my room.

spotlessly clean, civilised, good wifi, great team and a top breakfast.

i was able to do a late check out by 30 minutes

loved the castaway bar & restaurant menu looked lovely, although we ate out elsewhere as pre planned

also a little kitchen with fridge, have glasses etc

the hot water wasn't hot but nothing major that kids loved it regardless

location, air conditioning, spa bath tub, very spacious rooms. very comfy beds.

wifi code given, no remote control for tv or any information to use it plus bluetooth speakers were

everything rooms were great spa bath amazing

kids bed had black mould

was excellent, room was very clean and tidy, the bed was extremely comfortable and the room service very good,

no saucers with breakfast ( room service)

my son used the gym and he loved it

no pool available. we booked this hotel as it had a pool for the kids.

poor wifi on 5th floor

welcoming, clean & friendly really chilled vibe in the bar area

signing in to the malmaison wifi - i was obliged to tick the 'terms snd conditions

restaurant good with adequate, albeit rather expensive, breakfast

carpet was full of stains but as i had a dog it didn t matter to me

were asked at breakfast if we had booked a time slot

marked facilities down as gym was closed but due to covid

we had an adjoining room which was great with the kids

the wifi in room kept buffering.

complimentary mini bar robes and slippers decor of the room

late check out time 12pm, close to car park of which is a discounted price for staying with the

having to pay 10 for early check in as the room was already for us super location and friendly helpful

an extra effort to provide me with hairspray, and a slate with happy birthday on and cake for my partners birthday

10 check in per room for early check in

pet friendly

24/7 room service is also a good added bonus and offers various options at a very good value for those

also the tv in the bar area where watched the football world cup was really small they should upgrade the

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

wifi was slow

complimentary wine and cheese is a nice touch and the bar area is very welcoming if you are a solo traveller

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

location unbelievable value for money £8 24 hours parking couldn’t ask for more and got an early check

where very expensive at the bar and feel there would be more people there', giving the area a little more

good breakfast and good location

the breakfast is amazing, staff are so friendly, relaxing bar area, hotel is central to everything

rest on reception where so friendly and helpful as where the ladies and gents in restaurant and bar

lovely view of the city and free wifi and breakfast was amazing

no room service

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

dirty bedding,toothpaste on door,rotton shower head overall dirty spoilt me and kids holiday

i also requested petals and chocolates on the bed via email however this was not acknowledged

i had a family room and the couch bed was very uncomfortable for the kids.

lots of access to room service even until late on in the night

i loved the pool. the breakfast was very good and the staff were very friendly and helpful.

bar was not over priced for drinks and very comfortable and roomy

had a swim because it was so hot but the health club made you book a swimming time and kids under 18 weren't

loved everything about the hotel staff friendly and helpful kids loved the pool

i could not log into wifi from my cell ohone for some reason.

the beds were comfy and the bar attached was great

wifi is not stable

poor wifi. single glazed windows.

hotel was very clean, with an amazing bar and a place for hotel guests to get complimentary teas and coffees

cooking or laundry facilities

wifi connection and signal was very good so i was able to keep in touch with my boyfriend

gave us late check out/early check in for free as it was a birthday group

location good size rooms with wifi, tv, en suite staff helpful and pleasant discounted parking for 24 hour

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite

gave us late check out/early check in for free as it was a birthday group

spacious rooms, great location to matthew street, spa bath, great staff at hotel and bar area

of beds and sleeping places available in our room, with am added kitchen and bathroom with a jacoosi, shower

the wifi did not work for any of our android phones and reception couldn't help

comfy beds. jaccuzi bath. our room had a fully kitted out kitchen

bathroom was fairly dirty, and the lights in the kitchen aren't the best, but we made do with it

the window rattles in the wind in the bedroom to the rear of the kitchen

was clean,the beds were comfortable,the kitchen and bathroom was clean,great location,would definitely stay

the living kitchen dining area is quite spacious

great size comfy beds great kitchen brill location

do with a couple do sharp knives and kitchen utensils, tea towel to wash up properly

location - accommodating staff - facilitated early check-in and late check out - high specifications

great location friendly staff and a great atmosphere in the bar at night we will be back

we stayed with our 3 kids ages 7, 4 and 1

availability of late check out, spacious room, very safe area, taxi availability.

have received something they asked me what is in it, not even a question parents would ask their kids (and they

lovely rooms . great breakfast and really friendly staff

the breakfast, the room, the garden, the free parking and the staff are so nice

the breakfast, the room, the garden, the free parking and the staff are so nice

this hotel offer free parking and a good english breakfast

not good choice for kids

having to pay extra for tv. only 5 but most other budget hotels come with t.v. and wifi

they even put a birthday card in the room which told us they had given us free late check out

5 for wifi

i did not want tv or wifi, so i had a choice

had any problems a lady on the reception called patricia i think gave me late check out for free

rubbish was there from previous guests, wifi didnt work properly, air con didnt as well.

breakfast, evening meal, late check out, small but clean room, tea and coffee facilities

kids not allowed in wave bar after 8pm - my son wanted to watch footy

wifi poor and i needed it to work

they dont got a indoor swimming pool and spa facilities

hotel features a nice swim and spa area which is so unique compare with the hotels around, as well as its the

of the rooms, really good shower, comfortable bed friendly staff, free room service for breakfast

beautiful bar area with some amazing drink and a great atmosphere

breakfast was very fresh and loved the free room service to our suite

room service

large room with a great view, right in the heart of the city. wifi worked great

the quality of food was excellent but it was clear they didn t have enough kitchen or front of house staff

room service was over an hour but staff explained they just had a busy spell.

used the gym - excellent

excellent staff, room clean and spacious, great facilities - particularly loved the gym

wifi could ve been better

there were colour led lights in the room that you could change so could be fun for someone with kids

good wifi and location to be fair

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru

breakfast was included in the price of booking and was the all bar one attached to the hotel

staff in the bar were rude so we avoided that after a drink

late check out time of 12

everything about all bar one was very good, from the staff ,the rooms very clean and tidy.

wifi was very slow and most of my apps would not load

kirsty during the day in bar was very friendly and helpful

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at

loved it staff are great clean rooms bar has great staff as well deffo 5 **

the only thing was how crowded the bar was when we went to check in but that can t be helped!

was no wifi singnal reaching to the room at all

no entertainment facilities (gym, swimming pools, kids playroom, etc.

kids running up and down the corridor and hanging out by lifts

no breakfast available but restaurants next door and across the road.

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful

room service available (we didn't use it) all public areas clean and in working order

fabulous with the children, one issue with the room and given a different room instantly, spa bath was a massive

such a shame we couldn't have had breakfast at the hotel.

was for the childrens christmas night away, we paid for the biggest best room for a reason, the kids went to

plenty of space for the kids to play and unwind

lovely hotel 2nd time going with 6 kids and they don't complain at all and so very helpfull

a petal in the wardrobe from people before and bit of dust round the room

wifi isn't the greatest, but decent enough

is a hotel pet friendly our kitty cat loved it and so us

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

great wifi

there was no water in the room, and no phone so we can call reception or room service

breakfast was very impressive also

access to a pool and gym

hotel is perfect for a stay in liverpool the location couldn t be better, the swimming pool, gym and sauna is

enjoyed our stay with kids

modern, very comfortable bed, great little kitchenette, free wifi, decent tv and very quiet and peaceful

stay, only dropped one rating for comfort as kids took over king size bed so husband had to sleep on sofa bed

a lovey touch, the room was spotlessly clean and comfortable with a fully equipped kitchenette tea coffee maker

would be really useful if you could supply a tea towel for the mini kitchen

welcome drink a nice surprise comfortable bed late check out no problem

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most

the wifi was slow and intermittent where our room was

free spacious car park, and i could afford separate rooms for the kids for the price of just one room in a

on straight away staff friendly made for a very enjoyable shopping weekend and the drinks at the bar very

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

location & breakfast

no late check out

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

really nice hotel,good breakfast and in a good area.

room service could have been better as we were there 4 days and didn t get room cleaned.

good location for acc, fast wifi, v comfy bed, nice decor

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

tv was good and wifi was good

wifi not fantastic booked as was advertised as having parking, then received an email after booking

location; fit out and kitchen facilities

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

cleanliness staff in the office were polite, helpful and friendly all instructions including wifi code given

very good communication from the hosts and kids enjoyed the stay

staff were really helpful and the breakfast was really good too

went down to use the gym and discovered that there's no one available to assist with enquiries about using the

we didn't use the gym but it looks quite well equipped

gym is basic

breakfast was good but a better selection would have been nice but good quality

wifi not working

free view tv wasn t showing any channels, had to hook up to wifi and use netflix

- struggled to connect to wifi and had to leave earlier than planned to complete a report elsewhere and having

wifi was down, awkward with 2 teenagers and no tv as this would not work without wifi

early check in, friendly staff, ability to leave our bags in reception on check out day

location beds were comfortable wasn t noisy set up clean kitchen facilities easy check in

and an early check in which was incredible

location early check in codes to access property - useful for a group clean, large

the stairs , a sweeping brush would of helped in the kitchen. the beds were a bit springy

the kitchen had everything as well

comfortable bed, choice of firm and soft pillows great shower nice and quiet, good wifi.

breakfast was plentiful, warm and tasty

breakfast as always at holiday inn

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

great value for money central location very clean, friendly staff and a great breakfast