brilliant bar downstairs (bernie mays) with fab entertainment

the owner text me about early check in and stuff like that really nice man who makes you feel at home in the place room was

& spacious room, minibar drinks were liked by the kids

for 3 nights in a suite as there were 3 adults and 2 kids

been staying on the 1st floor and were witnessing a football game from the bar downstairs, so the soundproof is quite poor

garden which was a hive of activity on matchday had a coffee with ian o callaghan in the hotel bar next morning, before his pre match greeting that day

the kids loved the shuffle board so did the adults lol

the sofa bed was a bit too small for two big kids.

would highly recommend especially if you have small kids as so close to stadium

and outside area, what a joke, we couldn’t get in the dining area because of a party with kids running around and when we did go outside on the terrace we were asked what we were doing

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

a spoons nearby for a cooked breakfast if preferred, staff were very friendly and welcoming, good bar area with outside terrace

continental breakfast available in the bar on a diy basis worked perfectly

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

i had to go down just to ask wifi password

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible consideration but it caused us no bother and we would definitely return

people friendly in the bar and local pubs

room was big enough for our short stay and had a really cool bar downstairs which was really convenient for a few drinks before heading off into the city

kids felt really comfortable staying there

only sugary kids cereals, barely any fruit, old croissants

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

amazing staff ! beautiful bar so clean and welcoming

well stocked bar and reasonably priced good quality food

2nd time staying at the arc and ideal location if you are attending a match with young kids

very friendly staff that facilitated early check in and left luggage storage

shower & toilet, nice and warm, had a tv, fridge, microwave, tea, coffee & bottles of water, free wifi and free parking

staff, easy check in, parking is subject to availability

wifi did disappear fully for one day but to be fair, there was someone there trying to fix it-

wifi good

and i am sure they don't provide these facilities for instance mini fridge microwave and free wifi

asked for a late check out and they didn't mind,, free parking,, really excellent value for money

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

is to the hill dickinson stadium (everton fc’s new ground) and how lovely the staff were at the bar down

squeaking floorboards and bar downstairs was quite loud

the hotel has a bar that is open on match day and the staff are brilliant and friendly

there was music in the bar but i didn't really care as i prefer people to have a good time

prices at the bar i was surprised with, not doubled the priced like some hotels

from the concierge, reception staff, bar staff, restaurant staff and spa staff

after unpacking i went down to the hotel bar and again the service was excellent

and the spa - well certainly was needed

spa was absolutely incredible, the rooms and bar were excellent the staff couldn’t do enough for

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

the bar prices were not excessive, lovely pint of worthingtons

fantastic friendly and helpful staff, clean room, comprehensive buffet breakfast, good location.

very close to the stadium. nice breakfast in the morning with limited choices though.

the staff were excellent, the bar was so lovely with pool table, great hotel

welcome on arrival, and agreed an early check in as we were attending a match at anfield which kicked off 4

very good breakfast, for free, like a preasant, for everybody.

no complimentary breakfast on a week day

we didn't have breakfast

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

wish they had a swimming pool

nice & easy location. swim pool the best

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

station and all the shops castaway bar was fantastic cocktails was excellent breakfast was brilliant loads of choice staff was

very comfortable, clean throughout the hotel and castaways bar next door

bed very comfortable. staff very friendly and helpful. gym staff very nice.

large comfy bed great early check in

no pool available. we booked this hotel as it had a pool for the kids.

the gym was well equipped

customer service as we asked for early check in & they duly obliged

early check in didn t happen

staff blondy in the bar and great receptionists and house keeping staff and breakfast staff had a late check out with no fuss i will be back great stay thank

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check in

breakfast , staff and location

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on their customer website

beds, clean, great little gym, lovely staff and 15 minutes walk from town, perfect stay for us

breakfast not great for kids

stunning hotel and slept great. think the early check in charge was a little steep.

breakfast was amazing rooms amazing room service amazing bar staff amazing chefs amazing restaurant in the hotel

there is a cafe on the ground floor and a restraunt and bar on the second with a small garden if the weather is nice and we found the restraunt staff very

heating was broken. they did bring us a radiator for room. wifi was terrible.

location was great, staff were really friendly and the breakfast was lovely, also the room was really nice and comfortable

very welcoming and very helpful, especially dylan that worker on the bar he could not off been more helpful wonderful lad and great fun

beautiful hotel from top to bottom. foyer and bar area was amazing.

staff were lovely we recieved an early check in as we arrived early they were so accommodating to us and were very

is late in the evening, not through your own fault, it would be even better to place for the bar to be open up to 11

the jacuzzi bath in our room but would be nice to see some leisure facilities like a swimming pool

kids in particular loved the decor-we were in the jungle room & they adored the theming & we all

spa bath is a really nice added extra

room needed refurbishment. staff needed more time to turn over-room with roman pool.

staff were rude asked for early check in was willing to pay told

breakfast a bit hectic

were lovely on arrival and avoided the £10 early check in

breakfast was amazing

early check in was not an option and they don't accept cash

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

everything was extra cost - parking/wifi/breakfast/swimming

great area, nice clean little gym

most disappointing thing however was the wifi

spa was lovely, room was very clean, location was excellent, breakfast was delicious and the

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (-)great place to stay great parking (+) free on site parking a huge bonus (+)passing through liverpool for one night so our objective was a convenient location and on-site parking (+) it has plenty of parking spaces (+)away from the busy part of liverpool. plenty of parking. lovely meals (+) the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (+) private safe parking was an added bonus (+) good private parking (+)parking. staff. area.

wifi signal poor . pillows poor but didnt ask for replacements would stay again

large room, good size tv and good wifi

we were engaged in research so the free wifi was a bonus

haven't done anything to improve the wifi in the 3 months since i first stayed there

wish when room service came they changed the bedding as it was dirty

team has put in every aspect of the facilities: it would be great to have a pull up bar in the gym

there was no room service menu

the bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a bit

all food was available within the price as a room service option too

the only thing that was annoying was that i had great difficulty connecting to the wifi, very complicated

amazing breakfast, very clean and helpful staff nothing was to much trouble

wifi stopped working for some reason after 10pm

we did get an early check in and the staff were amazingly super friendly

hotel to stay overnight for post op check up 8am staff brilliant and even had a meal delivered room service , food great

room is a lot bigger than expecting, wifi worked well and there is a desk in the room that i was grateful for as working

we did think the drinks in the bar was expensive!!

great size room, staff very helpful, early check in was organised no problem

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we stayed for 17 nights

there was a menu in the room for room service which advised pizzas are 24 hours , this isn t the case and room service finished

wifi poor and i needed it to work

very good location kids friendly. excellent breakfast.

just the casual channels where there no kids channels or entertainment

asked for early check in obviously willing to pay the extra as we had been travelling all night and

i don’t think i’d recommend this place to people with kids or a solo traveller that’s come to stay for work, as you wouldn’t be able to get any work

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

bar was good with discount if you were a guest

the beds were comfy and the bar attached was great

good location, excellent wifi, fridndly staff, nice bar and clean

location and the spa bath

perfect location. big room. spa bath was great.

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

didn t not like the gym, however it could have done with just 1 more treadmill as there was only 1 for a relatively

the room service menu was extensive and had lots of options

wifi speed and strength excellent

welcoming, clean & friendly really chilled vibe in the bar area

didn’t have breakfast as it was too expensive at £18pppn

kids loved the bunk beds

this obviously being above an irish bar but the room and beds were comfy and didn’t bother the kids at

fine for a couple but wouldn't be suitable with kids

location right above a bar and bars all around and food places good nightlife in area

there were colour led lights in the room that you could change so could be fun for someone with kids

friendly staff and locals in the bar below

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

loved it staff are great clean rooms bar has great staff as well deffo 5 **

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

super easy to add a late check out option too, and as someone who likes solitude, i really appreciated how quiet the

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

gave us late check out/early check in for free as it was a birthday group

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

friendly staff and we where given an early check in as room was ready

tells me even though there’s a camera point straight at the room door it could pick it up kids running up and down corridors all night dogs roaming about the

bar was closed but this is to be understood, our visit coincided with the corona virus

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

food at the bar was delicious

pub singer and local kids were very noisy

with the kids bed up there wasn’t that much space but it was sufficient

and you can have a late check out

great staff attitude, great room service, rooms spotless all round great vibe and experience.

no kids menu either

great location, friendly staff, and kids eat breakfast free which is a rare bonus

i also booked late check out and still had staff knocking on my door at 10am telling me it was check-out time

rather than having plumbers in and out of our room all day we were offered a larger room with a late check out which was very much appreciated

even gave us a free late check out

had any problems a lady on the reception called patricia i think gave me late check out for free

they also let us have late check out

they kindly gave me late check out so i could do some work calls in my room and even offered to come help me with my

also kids were able to use the pool

the pool and spa facilities were the best were ever stayed in especially the steam and sauna

staff very quick to tidy up the drops & spills from the kids

only thing to mention was when i used the gym i went on my own and there were a couple of other women in there there was a very unpleasant

staff, location at 800 meters from lime street station, very clean room and bathroom, strong wifi signal

room service

breakfast was very fresh and loved the free room service to our suite

wifi could have been more reliable

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while getting ready

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

location was excellent. late check out big bonus too.

no cooked breakfast, but lors of bars and pubs around.

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

the wifi was a bit slow but really got no complaints at all

good wifi, comfortable beds and decent bedding

big room with doubled bed, big desk to work from and wifi was good so i could work too

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

i stated early check in when booking, when i arrived at hotel the staff at the front desk was simply rude

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

it is very well located. good wifi, nice staff.

although small the gym and pool were a bonus

it was great that the pool was open so late that the kids had something to do before bed

early check in, friendly staff, ability to leave our bags in reception on check out day

loud music from the bar downstairs

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

staff at bar were rude

the staff is awesome, great breakfast, nice location, rooms extremely large.

decor when you first walked in was so lovely, nice bar with good selection of drinks

views were great and also had outdoor park for the kids

there was a bar there as well called the bus yard

bar was amazing with great outside seating

very close playground for kids, our daughter loved it

great for visiting family in the area, play park for kids and free car parking

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

also the room wasn’t ready so they gave us a late check out