great location, everything was within walking distance and free parking is always a

great parking, ev charging, comfy beds, wonderful, helpful staff, low-cost charge for my dog to stay

easily accessible. nice setting, good parking.

location pet friendly

the location is great, lovely stuff, pet friendly.

noisy kitchen extractor fan outside our bedroom ( 6 ) from 7am until 10.45

some of the bar staff need to be better trained on how to serve spirits and

car parking a little short

parking on arrival (and i have a blue badge, so parking up the road and walking wasn't an option) -

wifi was weak/slow (to the point of not really working) in room, bar and restaurant

wifi within room was no existent but whilst in the bar/restaurant worked fine e

wifi was very poor

nice bar and garden area

tiny comment would be that there was no information folder in our room, so we didn't have the wifi code (and

they did not know we had a pet despite me checking the pet box

laundry room available (requires chips though)

it's great value and we were on a work trip, plenty of facilities available and free parking for our work van

laundry on site and

easy check in. great staff. free parking.

parking adj

wifi was poor in my room, but an old building, but for value for money, second to none.

wifi was a bit flakey in my room, kept dropping and then having authentication issues

great food and v good wifi.

of the guests were in the bar until very late and were extremely noisy

the hotel has a very comfortable lounge/ bar area and there is a pleasant garden to the side of

a shame there was no spa facilities but not much they could do to improve on this

dinner for myself and my 2 children so that i should choose from the main menu rather than the kids menu -

we enjoyed an evening meal and room service which were both lovely

dinner for myself and my 2 children so that i should choose from the main menu rather than the kids menu -

spa facilities, over the three days we stayed no one would answer the phone so i had to come down

mini bar prices were reasonable too

the continental breakfast was superb in terms of quality and variety.

decor and room layout was excellent as was the room service breakfast

breakfast was beautiful fresh fruit was amazing and lovely toast and croissant.

room on the top floor, lovely views over both downs and city, large comfortable bed, good tv and wifi, ease of

there could have been more bar staff in adjoining pub/restaurant.

there was ample disabled and near by parking for my husband and the wifi was impressive

the play area was great for the kids, would definitely

the wifi connection frequently drops out.

wifi connection

clean and tidy, with everything we needed - comfy bed, private kitchen and bathroom, and fast wifi

excellent location. spacious, quiet and clean apartment. safe parking.

decent bed, sofa, well equipped kitchen, hairdryer, washing machine, iron and ironing board, tv, wifi etc

wifi is not working properly

free parking is an absolute winner

internet was spotty wifi was getting disconnected every few minutes

wifi is fine

bar downstairs was great, not busy or noisy, had a good relaxed atmosphere

breakfast was delicious and served quickly

excellent value, great location and great breakfast.

onsite parking in an area where parking is difficult to find and expensive

no problem parking

nothing bar the unknown clean air charges for driving through the city

room service availability after hours.

rooms very clean decoration high standard customer service excellent lovely breakfast

+friendly staff and welcome +good wifi +comfy bed +free tea and toiletries etc +nice decor

room was clean and wifi perfect

wifi was not passworded so i couldn't connect to my work email account

wifi didn't connect to any of my electronics to do work

really friendly staff, room spotlessly clean good free wifi

shame the bar isn’t open in the winter for drinks and food but certainly not a

where it was situated only 5mins from the airport food lovely so was the golf course and everything

restaurant and bar open in golf club a bonus

a sensor light/ light for wifi on the room flashed bright blue all night which stopped us sleeping and made us

played golf in the afternoon, ate good food in the clubhouse, parked my car there for a week and had

staffing the restaurant were also fantastic, helping us to package up some food to take to our kids who didn't

gym was appreciated

the first room they offered me overlooked all the dirty laundry

chosen for convenience to airport terminal for an early check in the following morning.

outside of the hotel on the road so i could run in and ask if we could drop off our luggage on an early check

the lady on reception at check in was really friendly as were all of the staff behind the bar & serving at

welcome from friendly staff, convenient parking, restaurant on site and proximity to airport

good wifi and lovely food

clean , easy to find , loads parking , staff amazing , food delicious.

check in was quick and helped to sort the free parking via their tablet on the bar

kids really enjoyed the swimming pool.

we appreciated the ev charging points

the pool area the games outside for summer for kids thr grounds the beds

breakfast was fantastic with all you can eat full english or continental foods on offer as well as

loved the access to the gym and pool

breakfast could be better, especially hot items for vegetarians

out due to covid packed bacon rolls, yogurt, fruit, cereal, bottles of pure orange , breakfast bar and coffee

all day wraps weren t nice at all but kids enjoyed chocolate

clean hotel, room was comfortable nice view from our room, breakfast bar was good, small breakfast but good,

didn’t like the fact that i got woken up at midnight by kids running around the hall ways i certainly won�

great location , well designed rooms , early check in

the wifi was slow at times, easy to connect my phone but was difficult to connect laptop

nice late check out (12 (-) we pushed for late check out and another staff member said we could have early

the wifi was a bit slow

would recommend this hotel as it is good value for money, very clean, good breakfast, friendly staff and good

nice big room with bath, large tv, comfy bed and room service.

meal at the restaurant was not that nice and the kids menu was terrible

3rd floor room facing kitchen chimney, strong smell of kitchen smoke if i open window

we loved the room and our kids loved the breakfast!

the room service need more experience

i also liked that the hotel offered you a free drink from the bar in exhange for skipping room service,

including rose petals, birthday card and balloons on the bed when we arrived

conditioning in the room made it really comfortable when getting ready and during the night, the wifi worked

the restaurant and bar fabulous and all the staff are really welcoming and

the bowls and pet bed were nice and big, and he loved his complimentary ball

wifi was poor and wasn't aware there was paid wifi available

friendly efficient check-in and check-out. room comfortable and roomy. good wifi. good location.

modernisation - there's no plugs anywhere near the beds, which is a big mistake in 2019 - and the wifi is very

poor wifi on the 5th floor.. kepts dropping out or was very slow.

professional service from the team and good clean room with wifi

clean, good location, nice staff, gym with all the essentials!

room service menu was pretty poor

wifi wasn t great

late check out worked very good for us

gym was a little dull, maybe some music and better lighting along with a little more equipment to

wifi was good in

the cosiness of the bar area, especially in the evenings

comfortable room. bar staff friendly. cocktail bar had good music.

no mini bar, bathrooms are dated, no gym

i had enquired about having a room available for early check in so we could get changed and we were accomadated

receptionist very helpful and room service and quality of food very

no wifi

the honesty mini bar provided lots of choice and there was a lovely array of delightful smelling toiletries in

great bar downstairs

they had a gas fault while we were there and menus and room service were severely restricted

wifi. i tethered to my phone instead, and needed normal teabags for the morning brew!

wifi had

erything about the stay the rooms were comfortable and we enjoyed the bar and cocktails. thanks

early check in by email

this wasn't the hotels fault, however when we checked out at 12pm the road was open drinks in the bar were pricey

the deconstructed full english breakfast provided at my request (waiter's own unique description

modern interior and very clean lots of parking food was great great shower

excellent rooms and customer service. very good restaurant both breakfast time and in the evy

a good atmosphere in the bar and restaurant with friendly staff

non-dairy milk and low sugar options for breakfast would be great.

liked everything except the room service meal it was really awful tasting ,but they were just closing but waiter

also the young lady on reception downstairs was great as was the young man on duty at the bar and restaurant

a small onsite laundry would be great , particularly for overseas visitors

requested an early check in since we were due at a wedding at 3pm, we were firstly delighted and relieved that

good gym

wifi didn t work, but we didn t address this with staff so i m sure it would ve been

didn't realise the gym was closed. so had to buy gym pass somewhere else

the breakfast

staff especially from the kitchen lovely and friendly

the bar prices!!!

handy to have parking on

the room could have been cleaner, and the wifi was extremely slow that it made it unusable

enjoyed the bar and food, large bed was excellent, staff really good

parking was available at the rear of the pub

room was big, the bed was comfy, the bar was great with a variety of craft ales and it was in a perfect location

room service was unreachable by phone during day as well as night

the stuff was really helpfull to take care of an early check in

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

gym was excellent too

excellent, unrushed breakfast with wide selection

the little finishing touches in the room; the restaurant - excellent food; the parking

1 pillow each in the bedroom, hair on bed on arrival, wifi didn t work at all - especially on the tv in the

pub bar and dining areas lovely with good atmosphere

wifi was down during my visit

free parking, lots of space available

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

i asked for a late check out but was woken up early regardless

free parking. excellent location. clean and comfy room. free wifi. great staff.

the hotel provided free car parking in the cabot circus car park & looked after our suitcases for a couple of

just the location, a bit far from the centre. kids not walking a lot ud83eudd23

the lobby was great, friendly staff l, plenty of space and kids had a great fun

which made it difficult to hear the person reception and led to confusion about whether we had a pet with us

wifi fab in room and breakfast/ chill area

great bar, pool and table football, gym, quiet area even have umbrellas for higher

early check in options available, despite requesting this at the point of booking

check in time is quite late compared to other hotels and they charge for early check in

free warm cookies, gym

warm cookies at reception good breakfast choices early check in bag room l'occitane products

lovely welcome, early check in which was much appreciated x

we didn t take up the free wifi - would have been good if the code had been issued at check in

ev charging for 4 cars

also appreciated a midday check out time and knowing that it s pet friendly

lovely room , great breakfast. what more could yo want!

reception and bar staff were lovely and attentive. highly recommend this hotel.

great accommodation and room service excellent.

layout of the breakfast area was a bit cramped

small gym but enough for a short break

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

useful gym facilities

the hotel and its service are good, though it is not clear how guests can use their wifi

nothing really - apart from the 6 charge for room service

lovely clean fresh rooms ,nice bar and friendly staff

wifi has no password lock.

wifi seemed to stop at times

fantastic friendly staff, lots of comforts, best shower ever, fantastic room service

drinks at the bar were a bit pricey.

i couldn't arrange early check in (11am).

location. comfy bed. nice breakfast. wifi was good. phone chargers in restaurant.

24/7 bar on premises

close to station and old town. early check in was no problem.

the food was very nice we had an evening meal and a breakfast

good wifi and good location

were lovely, staff were very pleasant and super accommodating especially when it came to our early check in and

to do early check in you need to pay extra and free wi fi for 24h unless you sign up to their chain

use a few more vegetarian options on the bar menu, and more electrical outlets would be nice

staff behind bar with lots of customers waiting food was average kids running around and jumping into pool lots

price of the food for room service was abit much for the portion size but the food itself was

kids liked the pool.

well kept, from the gym to the poolside area, and the restaurant to the lift

the hotel were able to offer gluten/wheat free bread products for breakfast

very welcoming and friendly staff. good gym helpful bar staff

the others who i interacted with at check in, the bar and the restaurant also provided excellent service but

wifi didn t work

) intermittent wifi and unhelpful check in staff (although all the other staff members were

service in the bar area. we were forgotten a few times although the staff were very apologetic

there is plenty of parking and the rooms are very easy to access

the place had ample parking

car parking. reception and staff. room size.

good parking

wifi code

would've been nice to have laundry service.

moved us rooms and added another so we could have inter locking rooms with the kids for more space

very pet friendly

amazing staff. great with our kids and dog. very helpful!

the sofa bed in the room for my kids was uncomfortable. had to also pay for parking.

bar was handy for a nightcap

wifi is so slow

perfect hotel for kids beautiful swimming pool and they served drinks in the pool

with the spa and a wedding there was still room for me as a guest to be able to enjoy time in the bar

ordered room service & at 16

about this hotel was amazing really good break away from the kids was really good

inside had everything you could need from a fully stocked kitchen, log burner, tv, washing machine etc we

the kitchen was very well supplied

of the year as well and this was a worry for us in the beginning, but the storage heaters and fireplace inside

good wifi cold fridge, hot shower - comfy couch and lovely furnishings

has been converted into a cozy comfortable self contained flat with modern conveniences including wifi & a lovely

have stayed before and again had trouble with the wifi connecting on my phone (didn't try with laptop)

wifi wasn t working in my room

no free. mini bar lol

the hotel bar was a lovely place to relax after a long day in the sun

all that mattered tonmenwas thea they have wifi, free parking, room was clean, towel were fresh

breakfast was great with good choices

park instructions - inputting our car registration into a special ipad type gadget to avoid any parking fines

welcoming staff,comfortable room and excellent dinner and breakfast

contemporary style, plenty of low level lighting, the bed was comfortable but firm and the free parking is a

the wifi was a bit hit and miss, especially as you moved from room to room

good choice staff - very helpful - excellent bar staff location - easy to find- very quiet- ample parking bedding

parking to rear of property, friendly staff, great bar and tasty full english breakfast

good parking

on site parking

rooms run down mine room 12 had damage to my table and the chair was peeling. wifi was shocking

location, plenty of easy parking, good welcome, good reception with concorde theme, nice warm swimming pool,

wifi didn t work on any of my devices

we had lunch, dinner and breakfast here and it was absolutely delicious and very well presented

staff was absolutely friendly and made my kids welcome to, normally some places don't like kids playing around

wifi free in room was very good when compared to similar hotels

the pool clean and gym were good

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the

we had a great breakfast too

good parking large room . easy check in. late check out.

nice big breakfast & kids eat free, staff are always pleasant & helpful.

service in the bar for food wasn't great but it didn't ruin our stay

lovely atmosphere and helpful staff, clean, kids loved the swimming pool...

room, the breakfasts were luke warm and the breakfast service and eating area was awful screaming kids everywhere

wifi was hit and miss.

it has a nice swimming pool.gym and jacuzi. very delicious breakfast.

for parking; signing in was protracted; disco by dining area was unpleasant; tv and wifi was intermittent

rooms, good breakfast attentive staff.

room service took over 45 mins to arrive

the hotel for the golf, from the moment i arrived, early, the staff were great and ensured i had all of the

there was a lot we didn t even take advantage of: the bar downstairs looked well stocked

travellers should note that only a continental breakfast is offered at the queens

whilst there was no cooked breakfast, the alternative continental was amazing

nice ambience in the bar and restaurant and friendly, attentive staff. comfortable bed.

breakfast was provided in a fridge in the room

nice setting, nice room. friendly bar man. pretty good food.

the waffles were so good for the kids

room service food was very good

free parking

everyone else, including the bar staff, the person in charge of the wedding arrangements, the serving staff

the huge green space outside makes a massive difference when stopping with kids who have been bouncing off the

free wifi if you are asking the personal service

was clean, the toilet and bathroom was very clean, there was hot water and the heater worked,the wifi was good

no kitchen facilities, no fridge, no microwave

fast and free wifi if you ask for a code

poor room,poor service, poor wifi, poor communication.

you pay for an hotel this should be ok, unless your providing food ,there is reason to pay the kitchen service

unstable room doors, bad lock system, no wifi, bed sheets not clean

absence of microwave or kitchen

no onsite security parking, no wifi available