the television wasn't working wouldn't connect to the wifi they could not fix it

fault with this hotel - it meets our expecatation every time we stay here, the service in the bar and restaurant

very comfortable, very quite even with the bar downstairs slept like a log

location, lovely rooms, late check out, friendly team, full length mirror, lots of stuff

needed more staff as bar and restaurant very busy

i was concerned about parking down the hill and walking up the snow covered ground but the staff were able to

very pleasant staff. nice breakfast. good wifi. great location. comfortable clean room.

parking ,breakfast

the following staff members were of particular note laura the receptionist and lyndon the bar staff member

convenient disabled parking and lift

the historical finishes in the building combined with conventional improvements, and convenient parking

we picked this hotel as it included an ev charge point

if there was a pool or spa it would be utterly perfect!

not aloud in the restaurant (we had our wee dog with us) the staff set up a table for us in the bar area

food, both the breakfast that was included, as well as the dinner we opted to have, were excellent

from early check in to a late breakfast nothing was too much trouble

parking on arrival as restaurant was busy

car parking to side & around the back, next to our room

wifi connection is sometimes weak.

lovely bar area and dining room, excellent food, kind and helpful staff.

1 night stay away,facilities were good ,staff service was really friendly,breakfast was good

dinner in the bar was lovely we had bean burger and it was beautifully presented

excellent facilities swimming pool and sauna

with the room being pet friendly there is nothing provided in the room specifically designed for pets

worth the money. comfortable, clean lovely helpful staff. ev chargers available. food fabulous

the bar closing at 11

double, slow wifi, limited breakfast offerings, but good cooked dishes, dinner was satisfactory but a 40minute

door to a family room which sounded like there were 10 people in the room, the noise from the kids kept us up

this hotel is impressive great quality evening meal and nice staff good food nice bar great car parking very

investment in this hotel is impressive great quality evening meal and nice staff good food nice bar great car

friendly staff, comfortable rooms to a very high standard and food was exceptional- breakfast and evening

we did not have dinner but a couple of drinks in the small bar where again staff were very professional and

excellent food at bar and at breakfast

guest wifi code did not work but was eventually given the public code which worked

sized room, very clean, lots of useful facilities, useful free parking, friendly and helpful staff

beautiful rural location with lovely views from dining roo.m and bar area

free wifi really slow & weak

the kids did not like to leave the next morning......

friendly, helpful staff comfortable bed in spacious room on site parking

excellent evening meal and bar to socialize in afterwards

our room window also overlooked the kids section of the beer garden so there were screaming children and music

lovely modern bar area

the balerno inn also has a restaurant and bar, we were not pressured into eating there, but we did and were

hotel / bar and restaurant finished to a very high standard, food was fantastic, highly recommend the

great for kids and staff friendly

wifi kept dropping

plenty of space in the room for 4 of us (2 adults and 2 kids, 11 & 8)

and evening meals excellent nice atmosphere in the bar area

find anywhere to stay near the golf open, chose your hotel on a whim & it turned out to be wonderful

minor gripe was that they don’t offer a early check in/ late check out service which is handy when your doing

great location - close to the city but far enough away with car parking etc

lovely hotel with character, great location, plenty of parking and exceptional public

first, the wifi sucked

very clean and on the main bus route in to edinburgh (plentiful, quick and cheap) , also free parking

good parking for the car

no smart tv for kids to watch anything

no laundry facilities

comfortable and clean room plenty of parking spaces without extra charge good variety of breakfast foods friendly

to three different hotels prior to reaching the marriott and my kids and i enjoyed this the

don t offer room service, they were nice enough o let me order over the phone but i had to go to the bar

the text informing me of the wifi code etc did not mention breakfast but it was included in the wording on the

the guest house had stabile wifi and consistent warm water

easy, free parking

adequate continental breakfast parking not very easy

the room was clean, parking was right under the windows, the city center was a 7-minute drive away

wifi was signal was weak in our room, which was the farthest

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

the wifi was dreadful and we didn t get any phone reception. however, that s it!

wifi is really slow, not up to modern standards, we had trouble watching a youtube video.

breakfast in the morning would have been a good option but i dont think there is an option

also free wifi

the breakfast was amazing

parking allowed directly outside front house at weekend

laundry service available if required

i had 2 kids with me, my mom and husband, we were treated extremely nicely and that totally makes a

comfy beds, fast wifi and huge bath

very clean, great wifi, huge tv to enjoy match of the day

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

swimming pool and gym great breakfast.

comfortable beds. great size tv and free wifi! what a pleasure!

included cereals, juice, toasted bread, croissants, fruits, yogurt, scrambled eggs and hot drinks parking was

the wifi is also terrible, which i don't normally care about, but i had to take a scheduled work video

towel tail which was behind the single bed so would have been helpful to have it noted with wifi code etc where

good views. good parking. easily accessible to the city and surrounding areas.

seemed to have some difficulty with connecting to the wifi on the upper floor, and the toilet flusher in our

decor of room, bar and generally the hotel is excellent

the ********* in the room next to us allowed their kids to use the shower like a waterpark and they were

room service breakfast was good with some very tasty options

room service would be ideal for business users

the only oddity was no reception desk and also there weren t any instructions about room service in the room

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not

stayed in the family room, which was very big and spacious, kids love the bunk beds, and the separate room they

the wifi was a little bit 'wobbly' but that was most likely due to the location of the room

restaurant only opens for breakfast and dinner, and laundry is quite expensive

could do with usb charging points and more powerful wifi.

we did not have breakfast, but i'm sure it was great also

parking

wifi controlled by university caused me lots of technical issues which are still not fully resolved

special shout out to tulgeran (i hope i got the spelling right) who mans the bar area , and achilles

location and for the price we paid, i think they could have free wifi and breakfast included.

breakfast was nice, free wifi in the room, very good

parking. able to bring our dog

free safe parking

cleanliness and size of the rooms, quality of the food, friendly staff, early check in and free parking

nice quiet location a little out of the centre (which we wanted) excellent for ev charging

rooms, super comfortable beds, room service and clean every day

faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us

guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top

lovely soup and sandwiches from room service

the staff, reception, bar & reception were first class

fountainbridge park which is a leisure center with cinemas, fast food options, casino, adventure golf, trampoline

was also great just a few minutes walk from lots of different restraunts and plenty for the kids to

breakfast area small for number of guests

good location . walkable to most central areas . good breakfast.

gym is also really good but ventilation could be better

very aesthetically pleasing rooms, good wifi and able to connect a device to the tv in the room which i thought

in a great location to haymarket station a fun chilled vibe with lots of games for kids to play downstairs

the room overlooked a closed courtyard, and the linens, beds, pillows, gym, and other amenities were adequate

good hotel and location. friendly staff and it's pet friendly. very clean!

arrival drink at the bar

and they offered room service food but why do that when there were places outside that you could eat jn that

com page said the hotel offered laundry services but when we arrived at the hotel they only referred us to

wifi wasn't great in our room, but that's possibly because of the location of it (and didn't bother

first 2 days we didn't get any room service

the toilet is blocked and room service is very poor too

likes the early check in

was disappointed that the gym was not open as i had booked thinking it was

clean, spacious and handy kitchen

basically almost a 5 star stay accommodation for the guests with kids

breakfast was room service , very well done and great selection

the gym was well stocked with dumbells and a multi functional cable machine, which was helpful to get a

the food was good all round for room service and breakfast

arrived early and the reception offered to early check in as well

gym was nice

no room service for breakfast

to the website the restaurant is closed but room service is available 24/7

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

hotel, good price, great welcoming, staff was very friendly and kind, breakfast was various, large and with high

room service being advertised and even the room s telephone having a room service call button,

super clean, friendly staff, great breakfast, quiet location, nice old building, safe

travel cot provided and breakfast and dinners in the restaurant had great kids options

pool was a nice treat and kept the kids occupied.

the pool, bed size and breakfast

the food was excellent from restaurant to room service

pool was a nice treat and kept the kids occupied.

staff were very welcoming, hotel very clean, the kids loved the warm pool & the kids free meal deal ud83dude

breakfast was around £17 with plenty to choose from, full scottish ( fried ), continental or down

room service was expensive but the food was delicious.

the gym. brilliant room. great staff. discount cost

staff very attentive during meals/ in the dining and bar area felt very indian customer service orientated where

gym well equipped and quiet room service food excellent

when we checked out, the front desk gave a generous cookies for our kids

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

breakfast was of a high standard with plenty of choices and portion sizes were good

the gym being open for 24 hours was an added bonus and the breakfast was lovely too

having the option for a late check out for a fee is a bonus especially with us who s travelling with a baby

no breakfast room service

wifi always worked

we did use room service one night for a snack and it was very tasty

anyway, it was a nice stay and good breakfast

beautiful buildings, wonderful staff and room service facilities.

loved the courtyard. bistro and bar were comfortable and food and drinks excellent.

deluxe room.was amazing, the bar area is also really nice and relaxing. breakfast was very good

the breakfast and room service from the bistro was also excellent

location was very good for walking in old town, there was air conditioning, wifi, and a mini fridge in the room

early check in.

restaurant where i took my breakfast once (more than enough)

liked the free wifi and the sky television provision

we could hear the bar opposite loading and unloading kegs of beer in the morning, so a lot of loud bangs

had to get breakfast elsewhere as my partner is coeliac meaning he cannot have wheat or gluten and sadly this

laundry delivery van was outside the room window before 7am everyday, including sunday and was

bad wifi

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues

modern bathroom, huge, comfy bed, flat screen tv with lots of channels, free wifi

facilitated an early check in as i’d had a very early flight

wifi was excellent

didn't get to try breakfast or the bar due to covid restrictions so can't pass comment on this

very modern and free late check out and the staff are very friendly

the small bar counter inside the property, which is always available, was also very nice

my early check in was understandably cancelled due to the hotel being so busy for a concert

service was great and room beautiful, great to have free parking too

just of a useful critique as didn t hamper the stay at all really, but would be useful if the room service

were lucky to get a parking space on arrival but after going back out in our car in the evening we needed to

the bed, duvet & pillows are fabulous-one or the other is usually a pet peeve in hotels, but not here, sooooo

asked for lunch (just a sandwich would have been good) but on both occasions were told that the kitchen couldn

wifi in room

unfortunately, the wifi doesn't work properly.

had a big family room which was great with two kids, the provided cot, highchair and did up the sofabed

good wifi, tea/coffee and kettle in

marble fireplace, 16 foot ceilings, antique furniture, beautiful mahogany four-poster canopy queen bed

wifi, free water , good quality toiletries, room cleaned every day

no room service and the restaurant closed too early

helpful staff, and the food was delicious, i ordered room service and it arrived quickly, was hot and well

have been cleaner, in particular the carpets furniture was dated wifi was poor view was

the bar area too small

parking facilities were unavailable for residents due to marquee s in the hotel grounds

room service was also available

great location. friendly staff. great bar and food service

free parking aswell which is always a bonus

selection of food at the buffet or order a breakfast meal that was the size of an item from the kids menu

room service was great, staff friendly, room comfy.

not too big. nice relaxed bar/restaurant. room comfortable. wifi decent.

were so helpful when we arrived early they got a room ready for us and gave us a complimentary late check out

better, we had issues with check out time after staff hadn't communicated properly, we asked if late check out

staff, room, food and bar were perfect will definitely be coming back again

very low quality of internet wifi, needs to be addressed asap

poor wifi

the bar staff were attentive and helped with drink selections

a desk to work and decent wifi connection

wifi

room service and housekeeping are second to none

breakfast was tasty and staff friendly

being woken by housekeeping at 08.00 on a rare night away from the kids!

great location, great staff, great breakfast

we got given early check in

upgraded without charging to triple room and also gave us early check in at 11am

i have received a message that if we come before 3pm we must pay early check in

breakfast wasn t the best. staff could have been more pleasant.

friendly staff, nice food, clean rooms and wifi, security is good

the refreshment bar offers tea and coffee 24 hours a day

wifi wasnt strong. no coffee in the room either

was hungry as i hadn't eaten much, so i was delighted when there was a little wooden thing with a room service

so many lovely touches included and the a la carte breakfast was very reasonably priced and delicious

lovely lobby bar area, lots of seating and board games to play

the bar and restaurant were so gorgeous and cosy

beautiful old building. bar in the hotel. new bathroom suits throughout.

size of room, cleanliness, comfortable beds, free wifi. quite area. close to the train station.

wifi can only be used at ground floor and breakfast is quite basic.

was great except the wifi in my bedroom (room 1 on the ground floor right next to the bar and corridor area)

when we arrived it was 8pm the lady in the bar was very friendly

nice amenities and wifi

also the wifi appeared to only be free for 24 hours even though we had booked for 2 nights

ordered room service

no room service

room service was great

wifi

you do also have to request room service they came in and put new towels down, but didn t make the bed

first got in there, had to wait 30mins for them to brew a coffee, and get some bread from the kitchen

no wifi no tv

room service

bonar (the hotel's beautiful labrador) was a lovely surprise and quite happy to let us pet him

of service, security breaches, no sound proofing in rooms, slack laundry service, dismal breakfast buffet

great miss : no swimming pool or spa to have a massage but there is a good gym

we ordered room service twice during our stay and were impressed with how smooth and prompt everything was

is by far my most favorite pet friendly hotel stay ever

of laundry in the hallway - our first view of the hotel from the lift

nice hotel in city centre allowed early check in cute little fridge spacious room and clean

found the wifi to be a bit spotty in our room, but not terrible compared to other places we stayed

mind you,the hotel is situated within a bar so it may be a bit noisy at times

washer / dryer available and no laundry service