the television wasn't working wouldn't connect to the wifi they could not fix it

the wifi is terrible!

wifi not existent in rooms and poor overall

them, very good food and drinks choice, just download the app before you get to the hotel as the wifi is not the quickest

wifi in rooms

great location , secure parking and bike storage

the following staff members were of particular note laura the receptionist and lyndon the bar staff member

convenient disabled parking and lift

little parking

delicious breakfast. great location and easy parking.

the breakfast and dinner were fantastic

our dinner was incredible and breakfast was also first class

we picked this hotel as it included an ev charge point

tuesday evening we had the room service meal served in the restaurant

food, both the breakfast that was included, as well as the dinner we opted to have, were excellent

great service and exceptional breakfast choice.

breakfast was exceptional big portions

staff were friendly and helpful even preparing grab bags for breakfast for a 5:30am departure

the breakfast was just astonishing

wifi was so slow, even being the only user, it was impossible to use for work.

the food both at breakfast and evenings for dinner were delicious

staff, nice little bar, parking, clean and comfortable room

comfortable bed great vegan breakfast bus stop to edinburgh outside plenty of on street parking

there was street parking right in front of the inn, and our motorcycle was perfectly safe there for the three days

we did not have dinner but a couple of drinks in the small bar where again staff were very professional and welcoming

were comfortable & clean, great view from room, restaurant, bar lounge, friendly helpful staff, good sized bath

extremely welcoming and friendly staff, their on-site discount and late check out offer, just a nice touch

beautiful rural location with lovely views from dining roo.m and bar area

drinks were a little slow in the bar area, but i think the member of staff was new and training up

nice country location, very castle like with grand interior, nice bar and restraunt and grounds

our room window also overlooked the kids section of the beer garden so there were screaming children and music for a good portion of

breakfast was pitiful - croissants, kids cereal boxes and fruit

lovely modern bar area

hotel / bar and restaurant finished to a very high standard, food was fantastic, highly recommend the

great for kids and staff friendly

minor gripe was that they don’t offer a early check in/ late check out service which is handy when your doing nights and just need a little lie in, but not

room was very spacious even with the extra bed down for the kids

early check in was possible

minor gripe was that they don’t offer a early check in/ late check out service which is handy when your doing nights and just need a little

little gem rooms are spacious and i must say the late check out at 12pm it’s what made our stay so relaxing we will definitely be back rooms are

lovely bar and welcoming lounge

hotel has all the features bar restaurant with amazing food we love the three times cooked chips

the bar is so classic, old wood and plaid with an outdoor deck you can sit at and enjoy these views and

nice wee bar downstairs

the early check in option, the staff were helpful. rooms a good size and the location

can also take meals to your room tho no room service

room service was excellent

kids under 12 get free breakfast

know it sounds trivial but the carpet in front of the bar reminded me of a painted concrete floor that had had a lot of the paint walked off

bar prices were reasonable

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

the bar below the hotel is one of the most interesting i have been to and the welcome was

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

wifi signal was really substandard for such an establishment, this is a priority for business needs

the wifi could really use some love though, boost it

bar can be a bit noisy depending on your room location

i did mention this to the lady on reception and she offered us room service - which we took up and it was great ( thank you ) (+) room service is great too (-)room service would be ideal for business users (+) room service breakfast was good with some very tasty options (+)its has all amenities and room service is very good,the bar and restaurant are comfortable. (-)the only thing we missed was a few more english tea bags in the room and the opportunity to order room service (-) the only oddity was no reception desk and also there weren t any instructions about room service in the room or numbers to dial (-)room service and on site parking available (-) had to call the restaurant from my mobile to order room service

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

the family room with the separate area for the kids bunk beds was a hit

restaurant only opens for breakfast and dinner, and laundry is quite expensive

only complaint was the wifi, which was pretty slow and patchy in from our room.

given the kids don't eat much, i wonder if there could be a discount for children or larger parties

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact the hotel

beautiful building, the breakfast area and the bar were so nice

we also loved going to the cozy bar later in the day

great location, good rooms, plenty of ev chargers.

special shout out to tulgeran (i hope i got the spelling right) who mans the bar area , and achilles

nice pet friendly hotel - beds, bows and treats, our room was on the first floor next to the bar and we were worried it would be noisy, but it wasn't

real bar but with so many not that far away it wasnt a problem it

great breakfast

do with a bar to purchase drink instead of ordering at reception and having to pay for room service

great location if you have kids starting at the university

better instructions on car parking if the area is full.

choices (everything from eggs benedict to a full scottish) as well as a continental breakfast bar with juices, cold cuts, fruit and cereals (+)the evening meal to the bar was brilliant service and atmosphere was excellent (+)faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us use the couches and watch tv and served us drinks when the bar wasn't even (+)most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks cheaper than most outside (-)guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top floor was brilliant (+) the staff, reception, bar & reception were first class (+) breakfast was tasty, bar and restaurant was lovely and modern (-)the dining room had been open but we found a bar that served food a half mile away (-) in reality there s no restaurant and the bar and hotel were so quiet the bar was empty

we ordered room service and it came and my partner pie and chips was a frozen pukka pie which he ended up not

lovely soup and sandwiches from room service

rooms, super comfortable beds, room service and clean every day

the staff on reception, on the bar and in the dining area were all very friendly and welcoming

facilities, including the bar restaurant

breakfast area small for number of guests

breakfast is also good

the look and the amazing staff. the place was so clean. the bar downstairs was very good

hopefully next time we come we’ll manage to experience the rooftop bar as it was fully booked this time

i had an early check in :) without extra charge

breakfast good, didn’t use gym, went for a run

and friendly staff, specially thanks to ana at the front desk who allowed me an early check in after a long fly

the bar games made our kids have more fun than the usual hotel

s no restaurant open) was poor

the staff, the breakfast, bed was comfy.

was fantastic, so was the room and all the amenities - complimentary laundry machines, room had everything we could think of, and every request was met with a smile

room service/ cleaning etc due to covid

would have been nice to have a restaurant within the hotel or some food served at the bar or room service

reception, bar and restaurant could be far too warm at times

whilst wifi enabled web based activity the connectivity via the telephone aspect of your mobile was

the gym downstairs was equipped well and it was always easy to get a taxi nearby, extra comfortable

there was a restaurant, bar and gym

nice room with good location. all goods are there including fridge, boiling pot, gym as well

lack of parking and the price in the bar was extortionate

) it said 24h room service, they didn t have room service

room service being advertised and even the room s telephone having a room service call button,

expectations only fell short because i thought i had booked a different facility with kitchen/ room service and a gym

i was told this was not possible, no room service etc so no breakfast

pool was a must as the kids lived relaxing in it

shame but the staff member we dealt with on check in was great and allowed us a free upgrade and breakfast as compensation

- loved the pool it was open 7am until 10pm and no restricted times for kids

great location, really nice atmosphere and a great bar area.

swimming pool looks nice

on the other hand the only issue i had was that the first room i got didn't have wifi, so the staff was nice and fast to change me to another room, but thinking back the new room

excellent location, 10-15 minutes to the city center. clean room with fast wifi.

experience was exceptional, lovely staff who really catered for our kids throughout and ensured they loved the experience

experience was exceptional, lovely staff who really catered for our kids throughout and ensured they loved the experience

big room, nice bar and reception area

the king room exceeded our expectations and we were very happy in it with our two little kids, comfortable, large and had everything we needed

the room and breakfast were to a high standard and the rate was good value for money

ecause of my husbands

i also requested early check in and on arrival they were able to facilitate my request

convenient location, great for kids. room was very spacious.

great location. helpful staff. also lucky enough to get an early check in which helped a lot.

good room service every day

free wifi

was super clean, really central, staff couldn't be more helpful and the food (breakfast & dinner) were both really good

lisa bar manager i believe was so helpful and very nice

food at the restaurant and great experience with room service as well, great food/drink selection and price for breakfast, incredible bathtub in the

beautiful buildings, wonderful staff and room service facilities.

the bar was cozy and nice place to end the day

wifi was good too

were lovely and staff very friendly and professional, loved the little cigar room and the bar was very cozy with friendly bar

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

very modern and free late check out and the staff are very friendly

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

my early check in was understandably cancelled due to the hotel being so busy for a concert

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for numerous guests waiting to book in

location. able to use gym and laundry facilities

facilitated an early check in as i’d had a very early flight

laundry delivery van was outside the room window before 7am everyday, including sunday and was

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues with the

the wifi was a little patchy, which made a meeting i had planned on line very difficult

there's a very comfortable lounge bar which is relaxing for a few cocktails

there was no bar or restaurant in the building that we were in and when we rang for room service there was no answer

hotel in a great location, with parking

great wifi, and right by the bus stop which took us to & from the

i wanted an early check in and the team at apex facilitated that without any extra charge

convenience. access to public transport. early check in.

i requested an early check in and it was so slow and didn't happen

the staff were lovely and gave us a free upgrade and waived the early check in

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

best hotel if you have 3 kids

i have received a message that if we come before 3pm we must pay early check in

situated near the tram, had everything we needed for a reasonable price, including a small snack bar in the lobby and free coffee/tea

extra charging for early check in despite of mailing them

shower door opens into the main room and is glass, i stayed with kids so this meant that someone had to leave the room for the shower to be used

which due to our kids wasn’t big enough

were friendly, restaurant & food was amazing, room was cosy and comfortable , there was free parking right outside

room service forgot our drinks but not the worst thing in the world probably done is a favour :)

parking is good and you can easily get out of edinburgh and avoid the traffic if you leave at a

great kitchen with good breakfast and options. facilities are nice throughout

available breakfast - fresh, perfectly cooked and scrummy added bonus of multiple dogs in the bar in the evening, perfect to replace the dogs you have left behind for the night

the bar staff were attentive and helped with drink selections

us to leave car and get bus into town after checking out in morning ud83dude01, had meal in bar before we left which was very nice

food in bar was good and breakfast cooked to

food in the bar was just what we were looking for and the breakfast was outstanding

i got room service on one night and that was great too

comfortable, the gym, the restaurant was great, the staff, small room but very well designed

the room service was excellent as all queries were attended to immediately

the staff at the front desk to the guys in the bar to the breakfast staff - all great and great

gym was a bit smaller than the photos suggested.

no microwave, bar fridge

was great except the wifi in my bedroom (room 1 on the ground floor right next to the bar and corridor area) was virtually non-existent

we loved the little touch of a chocolate bar with the tea and coffee facilities

have been nice if the reception area was used rather than having to go in and out of the bar for check in/out and collecting key but this is only a minor detail

barman was friendly in the evenings

too keen on eating breakfast in the bar which is attached to the hotel, but we knew on booking that it wouldn't be in the hotel

great breakfast at the pub

the bar staff there were awesome too

at 2:45 i asked them could i check in now and after a bit of pretend communication between room service and reception they said i could go up to room at 2:55

don t have anything negative to say, there was a bar or club on the friday night but not loud enough to interfere with sleep

restaurant on site and fast room service

one answers the phone for room service or front desk

thing we could think of was a bar area on the main floor to get a cappuccino at any time of the day

the tv struggled with casting media content and the wifi was mediocre at best

we had breakfast room service on our final day and we loved it

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the bed bugs home with us

so central and facilities were fab. comfy room and excellent bar attached

nice hotel in city centre allowed early check in cute little fridge spacious room and clean

bar area could probably get quite noisy but couldn't

noisy bar next door, but it was fun and its the student part of town