breakfast and dinner were excellent

very enjoyable breakfast in the candlelit restaurant

they provide a room service option that is more basic, but both were absolutely wonderful

no room service, seemed a lot of money when we could've got all this by paying a lot less

delicious room service breakfast

room service at night and the sandwich was made with stale bread

excellent wifi throughout; good tea & coffee making facilities; comfortable bed & pillows!

gave us more hangers and towels on request - welcome map, wine and orientation appreciated and an early check

wifi did not work on the second evening, the diner menu was poor.

staff was extremely courteous and accomadating, allowing an early check in after an overnight transatlantic

like take away food form the pub kitchen below

just be a laundry nearby as we could hear washing machine and tumble dryers late into the night and very

was greeted with laundry bags, stored in the hallway leading to my room

but took an age (35 minutes) to arrive because there were too many orders for the capacity of the kitchen staff

at 2:45 i asked them could i check in now and after a bit of pretend communication between room service and

the kitchenette one of the frying pans was bent, meaning it didn t touch the stove properly and took

got early check in ,we appreciated it very much

was immaculate with a modern feel but retaining the character with exposed stone wall and stone fireplace

hopefully we will be back one day with our younger kids

wifi very patchy, early check-out

wifi was bit poor 4 kids

really comfortable beds and great selection at breakfast

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

my kids love waffles for breakfast, delicious ud83eudd24

we had our two puppies with us, and the room was still amazing, even though it was a pet friendly room

early check in option was nice as we had a long journey, but we did pay 16 for the service.

gym was a good size

have like to have had later breakfast hours and additional items available for 24 hour room service ( because

when we checked out, the front desk gave a generous cookies for our kids

everything was brilliant. especially liked the sky bar and the staff were lovely.

good comfortable room pleasant bar with a great view of the castle

is fairly expensive so i was a little surprised that things like coffee and breakfast were not included

hotel stuff was extremely friendly, location is very central and breakfast is quite good.

the bar wasn't manned at all when we tried to get a drink

breakfast was delicious although top drawer on price at 35pp for cooked options

else was fabulous about the hotel - the interiors, the gym, the room, the bed and pillows were ultra comfortable

the mixture of buffet and kitchen orders was a great idea

gym was not open yet

the hotel can offer (heard multiple conversations in front of customers with people not knowing laundry services

they gave us late check out and they have a bag storage facility

handy location. great breakfast

comfortable room with plenty of wardrobe space and free wifi

really good free wifi

super clean, friendly staff, great breakfast, quiet location, nice old building, safe

building room size welcoming staff staff did their very best to ensure an early check in

poor wifi, a bit small, and noisy

check in was at 3pm & check out is at 10am late check out @ 1pm cost £10 so i availed of that

in is at 3, which is later than usual (although you can buy earlier check in from 12)

everything comes at a price here, storing luggage, late check out, sufficient oxygen levels

was clean, great late check out option and perfect location

the hotel has a bar and offers free tea and coffee 24/7

super bar and breakfast area

location central to everything , room is set out really good and there is a bar downstairs with nice continental

had a nice view from the room, bar prices were also reasonable

wifi is available

kitchen service for breakfast was a little slow

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

so central and facilities were fab. comfy room and excellent bar attached

the wifi could be stronger and the beds a little comfier.

kitchen was closed, so breakfasts were offered at biddy mulligan's, 5 min walk away, part of the g1

i had booked a club or suite i would have got use of the spa unlimited for the two days instead of paying 35

wonderful breakfast, room was gorgeous. the club lounge was brilliant experience.

rooftop hydro pool is amazing and it s open until 10pm, which allows you to enjoy some warm water outside in

perfect hotel food staff and gym all excellent

of the spaces are a bit difficult to navigate in a wheelchair

location was amazing, the possibility to bring a pet also great, room was comfortable and clean

property itself has so much character, great customer service, bar is open late, breakfast is good, location is

no bar food

everything! perfect location! bar area and staff amazing!

simple, clean, quiet and comfortable rooms, strong wifi - my first choice of places to stay in edinburgh

wifi is extremely patchy

laundry facilities would be good for guests to do own laundry.

wifi connection was a bit inconsistent, sometimes i switched to my phone hotspot to get internet

they supplied mini bar snacks for free and drinks, refilling them each day they even give you a dyson hair

love the access to the roof top bar and the location of the hotel

we got an early check in

i travelled with kids, and i had to park a little far, then brought many luggage to hotel many times

i requested early check in if possible and they upgraded me.

but at least there was room service available

the wifi was terrible

their bar and restaurants were amazing as well

the water bottles and tea bags were complimentary and restocked with the room service

for breakfast for two days only

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

unfortunately not even an on-site or very close laundry

lovely room and the bar and breakfast were also very good

17 for a gin at room service is outrageous, covid times or not

friendly staff, lovely breakfast and room service was good

cannot remember for room service etc

the breakfast and room service from the bistro was also excellent

the wifi speed

mins before anyone came to take any form of order from us we would have been quicker ordering room service to

easy to pre order room service for breakfast which was also very nice

boutique hotel and the room service breakfast was perfect

our room was beautiful, along with breakfast

wifi stopped working from floor 4 to 6

bar prices were quite reasonable and staff was lovely

i liked our room, everything was clean and room service was fast

only one mocktail for kids maybe add more

breakfast was a bit cold. room service.

great wifi

wifi, bed linen, towels. lot's of stains on the carpet in the hallways, but clean room.

the room is perfect - big, with more facilities that we`ve expected, fast wifi

superfast wifi

location is great. hotel is very clean and good wifi staff friendly

location is perfect right in heart of city, room are beautiful and quirky, bar is cool.

we ordered room service for full scottish breakfast, it wasn t great

great selection in the mini bar of both drinks and snacks

there could ve been more information on room service, as i don t recall seeing much about it

fantastic bar stayed in the rio room

not what we had in mind for a night away without the kids

location, good breakfast. clean. coffee

nice staff tried to fix wifi

the hotel has the most beautiful bar with live music and offered a fantastic breakfast in the morning

would have liked a choice of cerel to have been available for breakfast

the family room was huge , it gave the kids plenty of room to play

besides, room service is not satisfactory

prefer to have some plastic plates and cups in the family room to account for smaller kids

there was no laundry facilities.

the room is not that warm enough especially during winter, and the wifi is weak.

poor wifi

wifi really poor room was at back of property- noisy with clearing of glass and bottles in

) the usual female staff member was on later and comped us late check out for our trouble and i'm sure will sort

the wifi didn t work properly.

the late check out was great

the accommodations provided ample space for our small pet, allowing our dog to run around freely

free washers and dryers for laundry

the only thing that comes to mind is that room service would still do your room even if you ask them not to

shame not a proper bar area in the hotel

sudio concept is excellent , very good kitchen , large bed and clean room

came to this hotel as our honeymoon and the hotel staff were excellent, rose petals in our room and glass of

service and experience at the adjoining bar, part of the hotel

the hotel staff went above and beyond to accommodate my requests with rose petals on the bed, they even gave

small thing - three days of room service, each time utensil or condiments were missing

room service was excellent and breakfast in vip room great too

great location, staff, breakfast and comfy bed

the hot breakfast buffet had us fuelled up for our adventures each day

no laundry facilities, had to walk down to the adagio

great location for royal mile, comfy bed, late check out and friendly staff. clean room.

breakfast in the morning was fab everything we needed

laundry service was excellent

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

there is no spa in the hotel but it does advertise that when booking. everything else was great

the hotel also hosted a prom event and we were reassured that no noise would be heard but kids went to our

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

good-sized bathroom with modern shower, convenient check-in and check-out, central location, free wifi, and tea

very comfortable, breakfast excellent - great choice and very fresh - loved the croissants

excellent location, late check out.

the bar was very nice downstairs

laundry was outside the bill,, only light breakfast was included in the bill

wifi was good too

super hotel, very clean and modern and breakfast was 10/10

it s pet friendly, there was a wee bed and water bowl for my hound

all the staff is very kind. great place to stay with kids. was my 5th stay with them.

breakfast that was included was amazing

the wifi was not working

directly across from waverley train station and breakfast was included

a wonderful daily breakfast included with the stay

food was amazing and room service was spot

i ordered room service for my evening meal and the caesar salad was so delicious

also, the wifi wasn t working

loved checking in at the bar for our hotel stay

great staff, bar and restaurant were fabulous too

the bar was a little pricey

the wifi, not great for video calls, sucks if you have video related work commitments

staff seem like kids on university break and no person taking charge

maybe sometime you create a playroom for the kids, this would be great for families

this will be a bit concerning especially if you have bigger kids

modern. clean. nice bar in hotel.

the bunk beds were also well constructed so the kids were able to both get a good nights sleep

my early check in was understandably cancelled due to the hotel being so busy for a concert

easy check in. great reception staff. clean well located property. wifi works well

very friendly modern hotel. amazing free wifi

friendly staff, water at the reception, clean beds, fast wifi.

the wifi is fast and easily accessible

great room service, decor, bathroom, everything.

the wifi did drop in our room but we didn't mind tbh its just more something to be aware of

the call buttons for room service were great

beyond tiny and the double bed was shorter than my husband and certainly didn t fit two adults comfortably

all the staff were so lovely and helpful and the cocktail bar was delicious

reception, bar and restaurant could be far too warm at times

excellent beds and nice rooms with great facilities such as apple tv and fast free wifi

the food was good all round for room service and breakfast

service/bar menu which had only items with cheese in it

room was really nice, the staff were friendly, breakfast was excellent value for money and the gym facilities

another thing is we asked if we can have a late check out

booking i advised i needed a room for 1 adult and 2 kids

i contacted them to ask what this was for as i didn t get any upgrades/room service/drinks or anything and

the bar was a great place to hang out for a drink to wind down from the day

great location, comfortable room, delicious room service food, lovely staff.

the room service was excellent as all queries were attended to immediately

in the gym, whilst on the treadmill, the sensor lights have gone off, meaning i was in complete darkness

the gym was nice and clean and well equipped

comfortable, the gym, the restaurant was great, the staff, small room but very well designed

bed, well furnished and decorated, very clean rooom and room service excellent

the first floor bar (complete with dj) provided a chilled ambience on arrival

while the staff there were excellent and they kindly offered complimentary breakfast and a dinner, the room

bar and restaurant also highly recommended

breakfast was decent

bar had a nice atmosphere, non alcoholic drinkers

it would have been nice to have laundry option at the hotel.

the room service dinner absolutely exceeded expectations, we were blown away at the quality and flavour

requested early check in which was available for us.

i m especially thankful to the room service team for helping me find my diamond ring truly grateful for

not possible for early check in 2)there were construction activities outside not belong to the property

really hardly room to move and our kids are young

had a laugh with the kids

to the wonderful selection at breakfast my kids tried new things, which is a big achievement

the bar area was nice and relaxing too

room is way too dark, no true laundry service option. door access card was very problematic.

even the room service staff were incredibly kind

the gym was excellent

wifi not easily connected.

i would recommend booking the hotel bar on a weekend

room with balcony wasn t fit for purpose , it looks onto the roof of a shopping centre , the wifi pad by the

good hotel and location. friendly staff and it's pet friendly. very clean!

very aesthetically pleasing rooms, good wifi and able to connect a device to the tv in the room which i thought

that even though i was staying with a friend i can also see myself staying there with my wife and kids

the decor, friendly staff and accommodating pet policy

all cereals largely based for kids or student age

offered an early check in and also held on to our luggage after the check out time

the hot water was dangerously hot and would seriously hurt kids, so be careful

well stocked little kitchen area too

internet wifi spped was extremley low

wonderful little kitchenette in the room with tea/coffee making facilities and a fridge

the kids has a seperate room too

shower worked well & laundry was fresh & clean

the bed for the kids are not comfortable at all noisy street breakfast only started at 8 and we must have it

travelled with my two kids

due to covid room service but very very limited options, booked 1 sausage roll , 1 croissant and coffee for

the bar lounge wasn t so inviting.

wifi was down during my stay although apparently it worked in the breakfast room

wifi was pretty patchy

breakfast was help your self no fuss

the breakfast was very nice with good quality meat etc.

centrally located , validated parking, excellent facilities, great to have access to a laundry

great location modern and fully equipped kitchen if you wanted it

beds were very comfortable, cleaning service available daily and great wifi

were very friendly, room was spacious, clean & well equipped, lovely to have a small kitchen area, really liked

rooms are fantastic spacious, well-designed, and the addition of a small kitchen with a full-size fridge is

daily room facilities from coffee, tea, hot chocolate were too generous (daily replenished with room service)

our flight landed early in the morning at 5am

room service every morning was amazing

the spa, gym and pool are great

laundry service was not possible because of miscommunication

room service was fab, food was lovely couldn't fault

they gave us early check in so we could drop our stuff before he ceremony

1 glass of kids juice

modern, clean and very well equipped. nice bar with really friendly staff. lovely breakfast

combined with the location and restaurants around the corner made our citytrip with kids comfortable

lovely room. clean, new, nice decor. big bed. decent free wifi.

modern bathroom, huge, comfy bed, flat screen tv with lots of channels, free wifi

early check in possible upon availability and luggage storage on site

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines

laundry delivery van was outside the room window before 7am everyday, including sunday and was

hotel was lovely room could be a little bigger especially when kids staying in the room the breakfast was really

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

was also great just a few minutes walk from lots of different restraunts and plenty for the kids to

had to make up the sofa bed very late when we arrived with young kids

clean room, quiet location,uses the gym as well

wifi was patchy and kept dropping, so that it was difficult to connect reliably even to basic

the bar was gorgeous and well stocked

wifi was a bit weak and a bit slow one day though speed was okay most of my stay.

the bar was still open when we returned from our evening out, good collection of drinks

wifi is great

advised of wifi password until i called to ask

food and bar was outstanding; the room was elegant and the facilities were perfect

spa was okay was very out dated and still a tad dirty

room service was exceptional and helpful

location at the head of stockbridge & everything you need is in walking distance of the hotel the spa suite was

friendly & helpful staff clean, stylish hotel with lovely lounge & bar area

great bar and outside terrace and covered courtyard with a pingpong table

continental breakfast plus included options from the kitchen

a bit late check out with no issues at

no fireplace or coffee machine yet advertised as part of the upgrade.

was upstairs, bathroom with walk in shower downstairs, two seater couch in living room area, kitchen had a

many restaurants in the immediate vicinity - the most you will find are pubs along the mile whose kitchen closes

breakfast was great, some good choices

the rooms were well equipped with kitchen facilities, wireless phone chargers , bluetooth speaker and record

kitchen needed to be better equipped

this was really good for families with kids. we like it.

clean, working wifi, huge bathroom and shower, decent size kitchen with microwave and dishwasher and cozy rooms

the kitchen stuff, like pans and pots, looked brand new (no scratches

also see it's pet friendly which is a welcome

apartment was spacious, light & airy. location was excellent. good choice for breakfast

the staff was really helpfull and wifi is so strong

bar wasn't charged for and small bottles of milk instead of stupid little cartons

rooms nice with complimentary mini bar of juice , tea cakes , and water

good breakfast

dirty & no room service

the wifi on the top floor wasn't great, sometimes it was weak

he had to use the wifi for work and was very happy with the service

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one

wifi rubbish

the bar & old library settings are very quiet and chilling

the bar was nice

late check out times and early check in compared to other hotels was great too

hotel is lively in a good way, staff nice, lovely bars and the decor is beautiful and comfortable

brilliant room service with the restaurant going above and beyond to help with food intolerances

late check out times and early check in compared to other hotels was great too

wifi

tv and free wifi was really nice

good wifi, tea/coffee and kettle in

had a big family room which was great with two kids, the provided cot, highchair and did up the sofabed

unfortunately, the wifi doesn't work properly.

size of room, cleanliness, comfortable beds, free wifi. quite area. close to the train station.

was great except the wifi in my bedroom (room 1 on the ground floor right next to the bar and corridor area)

surprise with a cuppa,bottle of water and breakfast bar on checking out ad wasn't expecting anything

no wifi in the room

wifi in the room would have been great

complimentary wifi and water, nice touch

had to call the restaurant from my mobile to order room service

the only thing we missed was a few more english tea bags in the room and the opportunity to order room service

the bar and restaurant were excellent and the staff were all friendly, helpful and efficient

friendly staff, included a dog bed and bowl for my pet lovely design bar downstairs with good food and

room service available and the location was ideal for a short walk into town (15 - 20 minutes)

the staff where helpful and very good with the kids

quiet room, amazing soap, good location with an ample choice of cafes and restaurants nearby, ev

we chose this hotel because of the ev charging and took a big gamble that it would be available and not blocked

bar downstairs was cosy and festive

great bar with food

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

has taken the family room for 3 adults, i feel it would have been tight for four

poor wifi in my room

there is also a possibility to do laundry

location for theatre at playhouse was brilliant and snug bar in the hotel was perfect for a nightcap after

struggled to find fault with the hotel itself, however i would say the room service menu was a tad limited

5 hours for a bottle of champagne room service

early check in, smart room, lovely bar and breakfast room

the snug bar area isn't very obvious