unlocked external door. couldn t get into workout room or pool with card. had to get staff.

the gym was pretty low end.

customer service, housekeeping, parking and location!! outstanding!

well lit, good access to doors for parking

breakfast is a starbucks cafe within the hotel. it s ok but not great.

00 for wifi

very clean, nice rooms for the money. has shuttle to ravinia festival

parking area torn up

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if

i ve had two kids graduate navy boot camp in the last past 3 mths and the area is very convenient

parking lot is a little bumpy

there also way too many kids at the hotel the night we stayed

the whole process was very smooth, and they handled a minor problem (one of our kids was playing with the safe

we have the bar but some people still bring kids down the pool and hot tub are always consumed being that there

they charge pet fee $100

have liked a cheaper breakfast option for my kids

the location, the bed was comfortable. their gym was spacious and decent

only complaint would be parking is always full, but otherwise it was wonderful

loved their gym work out set up !

breakfast needs to be changed. i have two kids and they like to eat different everyday.

the pancake maker was not working, the wifi went out at one point in the room and was going slow when it came

i didn t make it to breakfast

the front of the hotel is a dead end parking lot

we had a second floor room, it was quiet, and clean. the breakfast was nice.

pet friendly. good value. courteous staff. clean accommodations.

wifi was fast, and free

can outside by the pet area was over flowing

bed sheets could be clean. i found a hair! wifi was down

i only had problems with the wifi, but ahiman, one of the hotel staff, helped me a lot with this

no room service

you had to pay for breakfast

staff at the bar was amazing and we had a great time laughing with him

no valet parking, no bus boy to help with the luggage

valet parking would have been appreciated when i had to walk through the rain from the parking area

no free wifi

the parking

on sight vending and laundry

pet friendly and lots 9f green space for walks

morning staff seemed friendly, the room itself was very clean, there was easy parking access

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid

pet friendly: i stayed there with my little dog and it was extremely pet friendly

friendly staff. great breakfast selection. comfy, quiet room. full kitchen.

one improvement, add a hot tub to pool area

small gym with not much equipment

laundry

it had a fully functional kitchen, and the staff were very professional and pleasant to deal with

kitchen and free breakfast

free wifi & kitchen

these rooms offer a small kitchenette for extended stay, would prefer not to have to make a special request to

no truck parking

lighted parking lots

the parking lot was not salted and i slipped on ice

no room service! need clean towels, more shampoo, soap, etc. go to front desk and ask.

breakfast was so-so. no effort put into it, just go to mcdonalds across the parking lot.

everyone was so friendly. the breakfast was great and the location was perfect.

the front desk staff was accommodating and the chef in the breakfast room was attentive and cooked me a wonderful

parking behind hotel is ok but we had the car accidentally towed which cost us $216

and there was free parking which in evanston is a rarity

was ideal for our purpose and the parking directly behind the hotel was good

the bar and restaurant were used daily and were very nice

great bar and dining area that encompasses the experience of the location

lobby lounge a little cold and fireplace wasn t working

are no ice machines so you have to get ice from the kitchen in an ice bucket

the wifi did not work for half of our stay, but that was not the hotel's fault.

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

breakfast offerings were nice, parking was free and available, room was nice and as expected

it was very hard to find there was not good signs getting into the parking lot.

just at the pool was not working

no wifi signal in my room.

liked that the gym was open so i could use the treadmill

very, very sparse breakfast area (also under construction), no gym and workers everywhere made a comfortable

the breakfast could have been changed on daily basis, for 5 days i was having same stuff

location and parking.

convenient location, overall nice room and furnishing. easy to stay with pet.

the price and it's pet friendly.

and smoking

no refrigerator. no microwave. smoking.

even if you choose non smoking room, there is smoke smell in the corridor :(

had asked for non smoking room

breakfast

the breakfast was

breakfast could be better

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

bed and wifi was the only decent thing in that place

non-smoking room 211, could smell smoke from other rooms and in elevator

there was a small table under the tv and two chairs that were basically kitchen-style, so not even a very

place smells of smoking

wifi wasn't very good

pet friendly

good breakfast, nice pool and gym, pretty clean

kids running around slamming the door

that we don t like but maybe to improve the heater in the pool, in the website says all year round so we expect

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

kids sleeping on the sofa didn’t get any duvet only blanket :(

free wifi was also a

good wifi, plenty of plugs

good wifi, fridge and microwave, good beds

the bed was comfortable, and there were netflix and wifi available.

there were snacks and a filtered water pitcher in the fridge, all common areas were super clean, kitchen was