95) by room service as that was the only food option available

gym on site is fantastic and a great size

reasonable wifi throughout

at the bar and meals were on the heavy side but i suppose that goes with the surroundings

plenty of car parking and in a very quiet location

parking was a life saver, so close to the town centre and the beach we walked everywhere

the fully stocked kitchen and dining room were a really useful addition

easy to get to location, free on site parking and very clear instructions on how to get into the hotel and

wifi didn't work on either of our phones, which wasn't a big deal but a bit frustrating

although we didn't use the kitchen, it was well equipped and handy for bringing food back

on arrival the staff where verry welcoming room cosy. kids loved the hotel as it had character

the location was good, walking distance to the beach and rides, kids loved it.

thought the trays when we had room service could have been sooner rather than being left all night

the location was good, walking distance to the beach and rides, kids loved it.

room service was rubbish tried to ring a couple of times no answer so in the end we had to go down,

the carpet had what looked like dog mess ground into it and i did not feel comfortable going barefoot

wifi was a bit on off

reopen the pool it ll increase bookings ud83dude01

was overcharged for our stay with addition of car parking and pet charges, took days to get the refund sorted

only thing,i didn't know bar was card only other than that everything was spot on.

there were only three tables being used for breakfast yet another couple was shown to the table next to me and

excellent breakfast and very comfy beds , only downside was wifi was not that great , very slow

the gym was very limited. could do with a treadmill

good check in time if you want to use the spa and gym etc

arriving at hotel the staff were very help full and polite bar staff were great waitresses in dining were great

great for visiting family in the area, play park for kids and free car parking

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

location . very early check in - thanks natalie

wifi needs updating as the certs are old and kept getting rejected

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area

the hole atmosphere, great place to visit, accommodation an bar staff were great

room was directly over the bar so it was quite late when the music and noise died down

can think of was the cups were too small and the room we stayed in did not have a signal for the wifi

wifi code was wrong in the room information and when we asked at the bar the wifi did not reach our

in particular sam in the bar was amazing

host ,friendly ,immaculately clean comfortable bed ,safe parking

the wifi signal was weak and kept dropping out.

the shower operation was bad and i tried to use the wifi

are in this neck of the woods again, we will stay here and hire cliff to be our caddy (he s a golf pro)

bar sadly isn't open, although it wasn't a big issue it would have been nice to just grab a drink

parking but it was probably due to our late arrival but being disabled i needed to park as close as

free wifi

parking is limited and outside of the building is a bit run down,

parking overnight we got inside and the staff are so welcoming and helpful really nice people

that room was lovely but then this room was fab, very spacious seperate room with lounge and kitchen would

tv was stuck on one channell no connection to wifi

great parking

asked for a late check out and they didn't mind,, free parking,, really excellent value for money

no wifi, but back up soon

bath coffee windows wifi tv

good free wifi

central location, nice and quiet. lots to do for kids

tells me even though there’s a camera point straight at the room door it could pick it up kids running up and

our room was overlooking the front, big double room with small kitchen area and shower room

wifi was included and worked well

manager was a lovely man he couldn't do enough for you, we had a great sleep, comfy bed , the bar was a nice

on street parking right outside and the pub downstairs are also very handy

there is a bar attached to the hotel which is a bonus

nice fella, and the man on the desk was very helpful (even helped me get the hotel's free wifi on my phone

not ideal for parking, but definitely not impossible

wifi was free and worked well

street parking right next door

the parking, didn t realise it was street parking.

parking was right outside free of charge

balcony area was amazing and abdul was so friendly making sure the room was ready for our early check in

no easy parking nearby, took a chance and parked on housing estate

was in a great location easy to find and free parking nearby for the whole weekend clean rooms had a kitchen

traffic was a bit annoying in the morning trying to sleep despite being told there was on street parking all

good place to stay for the night , cheap, short walk to anfield , good parking

no parking unfortunately but can use street behind

was up for scratch, dusty, black mould, shutters are down, can t open windows, no kitchen facilities, no plates

was only two parking spots available and were both taken up by 2 buses so had nowhere to park went to have a

parking wasn't as convenient as led to believe

the price i paid, i was really underwhelmed by the facilities, a kettle, but no sink in the kitchen, bathroom

photos on here suggest there is a kitchen area - there is not

clean modern . allowed late check out and let me check in early as i arrived early from belfast

the wifi signal is good and is easy to connect to

wifi (signal strength on 2nd floor not great)

the wifi did not work.

the wifi was good

could do with a bit more parking space out the front

good internet parking

wifi not working in top room

location for both stadiums, town centre 10mins away, near by kfc and mcdonalds for the kids

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

lack of obvious parking made things confusing at first.

match day parking is very restricted so we parked overnight in pall mall ncp carpark a 25 minute walk away

) was able to use the bar after the match

wifi or very poor signal so smart tv all but useless

wifi tv didn't work lights sparked

garden which was a hive of activity on matchday had a coffee with ian o callaghan in the hotel bar next morning

location in attending liverpool match with young kids

the match and he was extremely friendly to us and even posed for some photos with us and our kids

the kitchen seating could be better, sleeping 8 ,but only 4 can sit at the table, the comfy kitchen

the sofa bed was a bit too small for two big kids.

it also says it offers wifi there wasn t any, no bedside lamps, no mirror in the room, shower leaked, empty

given,, spoke to kerri would said she was the manager but later in the evening said she was only bar staff

was no wifi, no air condition, no fan, the room windows were stick so the heat was unbearable there was no

told about private parties indoor bar not open at all throughout our stay felt more like an air b&b than a hotel

use of kitchen came in very handy with 2 little ones

stay, convenient and very helpful and informative mr michael, clean room, kitchen have all you need for breakfast

wifi didnt work, the tv didnt work the aerial wasnt connect, the room was not clean, we didn't get

kitchen is amazing!

accommodating staff, who arranged an early check in for us

i had to go down just to ask wifi password

perfect for my requirements. free parking outside, always a bonus.

kids absolutely loved it

the complimentary breakfast was an added bonus and the kids loved it

the shower wasnt very good. there wasnt any eateries in walking distance for kids

sized room, comfy bed, ensuite good size, parking on site and included, didn't have breakfast but if you decide

tasty food, gym access included, large rooms

free parking. good public transport links.

we had a drink in the bar before heading to bed and we ended up booking breakfast as well which was easy to

staff were extremely welcoming and although i did not use the gym, it looked sufficient to burn off a bit of

locator and cosy bar and restaurant

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

only a 2-minute walk to the stadium and perfect if bringing kids

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

the wifi signal was very weak.

we didn't have breakfast, but ordered room service which was delivered in a timely fashion and tasty

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

wifi didn't work once i stepped into my room

nice large room with comfortable seating. spacious bathroom. excellent wifi. bottled water.

great amenities, gym, spa etc it s a shame i couldn t utilise the spa as i didn t book in time and slots

only on street parking available

limited off-street parking space in front of the hotel, but nearby streets are just as good to park

also the parking situation can be difficult especially on match days

room was spacious, spotless, had a large screen tv, wifi and tea/coffee facilities

bathroom could have been cleaned a wee bit better i was not aware of the parking zones for events so had to move

the staff were great as was the room wifi tv etc

requested a late check out which they gave and it was really appreciated but the cleaners entered the room

early check in.

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on

was close to the hill dickinson stadium and short walk to the city centre breakfast was really good plenty of

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

wifi was not perfect, but i could use it a bit

wifi was really poor

the rooms are actually below ground level, mobile signal isn't great, which doesn't help when the wifi is so

wifi was a little slippy

free parking was a bonus

great location and value for money, easy check in process, ample free on-street parking

parking

free parking even available outside the hotel (i did arrive by taxi tho)

free on street parking was brilliant

there was no room service menu

gym could have a bit more equipment

was a great stay and they did more than i expect when i came to the room, it had lots of rose petals and a love

because they had a private function in the sky bar they had stopped the tapas menu and closed the kitchen at

a staff in the bar if he can put bag of mac donald s food in the bin as there was no bin in reception

nice bar for an evening drink

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

delicious breakfast delivered to the room in the morning too

i wish there was a spa as i do love hotels which include this.

had three kids who just had toast and they wanted £68 shocking and the attitude from the ladie she says one

excellent reception danielle especially good with early check in no problem and helpful local information

gym which was handy and one of the best breakfast spreads ive ever seen

not being able to have my room early

good location, there are several restaurants, coffee shop, bar and convenience store nearby

gym facilities very compact but had everything necessary

hotel is absolutely not kids friendly and should be advertised as adults only

breakfast was superb

10pound service charge on room service.

only thing i was disappointed in is that the pool was apart of the spa facilities and you had to pay 50 each

beautifully restored with nice modern touches. great gym.

had a drink in terrace bar 20 for two drinks is a bit expensive

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

24/7 room service is also a good added bonus and offers various options at a very good value for those

the room was clean and tidy although an note on how to access the wifi would be useful

comfort room and wifi

staff were rude asked for early check in was willing to pay told

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and

the continental breakfast is lovely

room info on wifi codes

i know there showers in spa area but he does need assistance and he felt uncomfortable using them

lovely facilities to use , the swimming pool and gym

limited room service menu

wifi could of been better

good wifi

i had a family room and the couch bed was very uncomfortable for the kids.

kids running riot shouting screaming banging and staff just allowing them to do it

extremely accommodating with late night room service and great

paid for late check out 2pm but the cleaner called twice before 12 and on the last time demanded we check

the bedroom was excellent, far better than expected. the spa facilities were also fantastic.

not big enough as me and my daughter r plus size ladies and would have been nice for menu for room service was

front desk and bar staff made the stay. the decor was thoughtful. the piano.

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and

reception i would rate as a 10 the hotels facilities available definitely a 10 we tried to call room service a

beds abit stiff and kids running up and down at 7am hahah

wifi sometimes is weak

the reception and bar area were lovely

room was gorgeous with jacuzzi tub and at great price, my kids wanted to be in the hotel all day

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

another pet hate is low level lighting without the ability to change it

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

we did think the drinks in the bar was expensive!!

gym is a little small

there was a laundry service but also facilities to use for free

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them

the hot water wasn't hot but nothing major that kids loved it regardless

fridge, last time stayed had fridge and small kitchen thought we had booked same type of room probably should

as i have four kids it was great to get a room to accommodate six

we got upgraded to a suite with a kitchen

the location was perfect no matter which way you turned there was a restaurant, bar and shops

had issues with the wifi but the same did everything the could to assist my problem.

the wifi provided could be improved.

staff offered late check out and early check in, which was very beneficial to us

no laundry facilities. needs more hooks in the rooms to hang towels etc!

the living kitchen dining area is quite spacious

great size comfy beds great kitchen brill location

great kitchen facilities provided

no sharp knives to cut fruit and meat with in the kitchen.

do with a couple do sharp knives and kitchen utensils, tea towel to wash up properly

kids bed had black mould

in 414 which was lovely staff are super friendly, big shout out to antonia who was working the bar - great

liked the early check in, comfortable furnishings, beautiful views of the city,friendly staff, good breakfast

liked the gym facility

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

to all bars and restaurants, great value for money, clean, really friendly staff offered free late check

wifi connection and signal was very good so i was able to keep in touch with my boyfriend

great location and clean room. staff very helpful and allowed early check in

gave us late check out/early check in for free as it was a birthday group

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

value, clean room, friendly helpful staff and a decent continental breakfast

and the wifi wasn't brilliant, apart from that it was really good

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the

lovely, we were at a dancing competition and the staff were so friendly and interested in the kids

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

two nights what happened to the opened bottles of milk in fridges in room - were they taken to kitchen to be

3 guys shared a triple so a nice touch that the 2 singles had bags of treat(for kids i guess) and the senior

loved the castaway bar & restaurant menu looked lovely, although we ate out elsewhere as pre planned

no option for early check in.

we did eat once in the restaurant but found the noise from the kitchen fans over powering

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out

clean, it has wifi and everything else you'd need for a short stay

99 with free towels, toiletries, and free wifi

i did not want tv or wifi, so i had a choice

hotel, cheap and easy and very good staff even gave us late check out as it was my birthday

perfect location nice room, i booked a double and a family room. good wifi friendly staff

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

poor wifi. single glazed windows.

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key

towels, hair dryer, wifi, etc

rubbish was there from previous guests, wifi didnt work properly, air con didnt as well.

no late check out

great location friendly staff and a great atmosphere in the bar at night we will be back

noise from the lift was annoying in room 211.tv and wifi was unstable

we had a drink in the bar and we're served by liam, he is an exceptional bar man

nothing major but maybe a bit more info on how to operate lights tv and obtaining wifi etc

there was a kitchen that i didn t know we had at first

bathroom was fairly dirty, and the lights in the kitchen aren't the best, but we made do with it

had booked an apartment with a kitchen

the bar wasn't open ud83dude02

comfy beds. jaccuzi bath. our room had a fully kitted out kitchen

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

nice bar and location was great

fab breakfast ,great cocktails in the bar .

we added breakfast on at check in for the next morning and got given the option of free room service which was

breakfast was available for room service, basic but nice

location was fab and lovely big clean room and bar on the second floor was nice at night to sit and people

was cold and mattress too soft but thats personal preference, tried to check in a bit early was told nothing

wifi signal

great variety at breakfast and we were greeted with a smile each morning :) we had been working late and asked

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

late check out time of 12

location was excellent. late check out big bonus too.

wifi doesn t work and is so unreliable (it s public 02 wifi) so if you rely on having wifi for

wifi was a bit hit & miss - v important with 2 teenage girls! lol.

staff in the bar were rude so we avoided that after a drink

do with more cutlery in the kitchen and a tea towel, dishwasher tablet or washing up liquid would be helpful

my kids loved the hot tub ..and how big the room was.

the room was spacious, clean and the spa bath was the cherry on top

the door bar between the bedroom and bathroom was bare and my husband caught his foot on it,

kids couldn't sleep all night with noise from fire escape steps banging

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

room service was advertised everywhere but unavailable, which didn't effect my stay as i had no

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

restaurant and bar were not open and the room service qr code didn't work