clean it was, the staff very helpful and kind, i enjoyed the pool and sauna, i enjoyed having an outdoor bit in my room i enjoyed the whole

neither had booked or paid for early check in, i was disappointed that after a tiring day at the races the day before we were not

breakfast, and the room

location immaculately clean lovely decor for the whole hotel area breakfast was good

only issue was the gym and that was communicated before hand so not a complaint.

were glad of the opportunity to pay extra for an early check in

quality of fixtures and furnishings, convenience of the self catering facilities, kitchen and dining areas

ate in the dining room area which had plenty of space and we kept our drinks in the fridge in the kitchen

the staff were excellent going that extra mile to accommodate us as we asked for early check in can't fault them 1 bit amazing

there is a fully equipped kitchen,and dining room,which guests are free to use

not enough entertainment for kids

could check in early,, it was no problem for them also booked taxi for us, and let us sit in the bar even though it was closed so we could wind down, thank you to everyone that works threw loads

kettle didn't work 1 of the sheets was dirty in kids room rang down but no answer so had to go down then to get them to sort it finely they sorted

,,also was a bit noisy as kids attending a gathering were running up and down corridor

only thing i could possibly say is it would be great if the bar opened later and entertainment was on

spa facilities were not available but we knew that was a possibility when we booked because of

for parking bar wasn't open not enough staff to run

dinner/ supper service room service in deluxe suites etc maybe some smoking rooms as some visitors where finding it

suite, toilet seat didn t fit properly, no room to swing a cat, outdated bedroom furniture, room service ie cleaning and replenishing towels etc doesn t happen, you have to make your own

if you stay at a britaannia hotel, you will get no room service unless you stay for more than two days

room was directly over the bar so it was quite late when the music and noise died down

in particular sam in the bar was amazing

(due to golf tee off

you need and the beds were very comfortable, the staff were really nice and attentive and the bar downstairs was lovely they had a live singer and the drinks were lovely good value for money

friendly chilled staff i’m the bar downstairs, clean cozy room, perfect location

host ,friendly ,immaculately clean comfortable bed ,safe parking

are in this neck of the woods again, we will stay here and hire cliff to be our caddy

very welcoming and very clean .brilliant breakfast x

bar sadly isn't open, although it wasn't a big issue it would have been nice to just grab a drink

parking off the road much appreciated

views were great and also had outdoor park for the kids

great for visiting family in the area, play park for kids and free car parking

when you have kids, having wifi can be a deal breaker so i was disappointed with this

the staff were amazing, very friendly and helped with an early check in

very close playground for kids, our daughter loved it

asked for a late check out and they didn't mind,, free parking,, really excellent value for money

wifi did disappear fully for one day but to be fair, there was someone there trying to fix it-

toilet is not heated, wifi is weak in some rooms

look of the building is rough, and parking is limited as they have got only 8 spaces to park so first come first serve

parking but it was probably due to our late arrival but being disabled i needed to park as close as

on site parking

weren't aware that there was no kitchen functioning at the hotel when we booked

tells me even though there’s a camera point straight at the room door it could pick it up kids running up and down corridors all night dogs roaming about the

in the middle of renewewind kitchen

pub singer and local kids were very noisy

com overcharged us and manager messaged to say a refund would be ready at the bar for us

brilliant bar downstairs (bernie mays) with fab entertainment

the bar attached to the property downstairs was lovely to just pop down to have a drink

also the owners of the bar downstairs were very accommodating when we arrived early made us a cup of tea after our long

for 3 nights in a suite as there were 3 adults and 2 kids

& spacious room, minibar drinks were liked by the kids

nice little breakfast bag left outside our room

the continental breakfast left for us was more than adequate and included in the price

good breakfast, excellent location

continental breakfast perfect location for a night out in lytham comfy bed easy contactless check in and

the breakfast is always the same , no variant

it was in a good position on the front over looking the golf

pool table not working.

and room spotless staff extremely friendly and helpful, really good value for money and the bar is a really nice area

very convenient for nearby golf courses.

the booking-in facility was via a touch screen at the right-hand side of the main bar (you need to know your booking-in and out dates) and was fairly intuitive to use, but one needs

made to feel very welcome by all loved the bar area etc.good continental breakfast.

clean and comfortable lovely choice on continental breakfast situated close to everything had a nice sea view room

continental breakfast very good.liked the gin o clock happy hour.location was good.

a cooked breakfast would have been nice but the continental was very good

perfect for our golf trip. excellent service, and all the amenities we nreded

tom very poor weather the amenities made the stay very good for the kids and they have both asked if we can stay again

to do to keep the kids happy, would have been just as happy without the kids enjoying the the bar and live music upstairs

was very good, facilities very good and plenty for the kids when bring them next time staff

excellent food, friendly staff, free parking, lovely big room, use of pool etc included

we used room service and my first call ended by being told rather sharply to call back in a few minutes,

i had to look for fault i would say breakfast was a bit of a wait but we were seated and could eat as much as we wanted from the cold

staff very helpful and friendly good facilities good hotel bar and lovely breakfast

parking

staff were extremely helpful, we wanted room service on arrival and the chef came out to see what we wanted and offered to do something

a while to be served a drink at the bar, as a private function was just ending and there only seemed to be one member of staff on the

lack of alcohol in the bar for cocktails, not alot of choice of cereal

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me taking my partner and my breakfast to our room so

were lots of kids there running around and doing gymnastics in the reception / sitting / eating area

comfortable bar area for evening drinks

the funky pictures on walls in bar and lounge, bar staff and reception staff were lovely, refreshing to see young adults who like

we ordered room service the food was a very high standard and delivered promptly

nice welcoming hotel with friendly staff, free parking was a great bonus.

ample parking

they also allowed us to park before / after check in and ample parking

the parking facility's could of been bigger

arrived slightly early for the room so were shown through to the bar and received a complimentary glass of prosecco each

locals using the bar were super friendly too would definitely stay here again

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

kids felt really comfortable staying there

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

everything. especially the bar and the little football pitch.

staff were friendly and very helpful allowing us to get an early check in to attend a local event

the sofa bed was a bit too small for two big kids.

the kids loved the shuffle board so did the adults lol

lfc themed bar with memorabilia and also in the room and dining area is great for a true red fan

pity the bar or lounge area was not accessible

) was able to use the bar after the match

is to the hill dickinson stadium (everton fc’s new ground) and how lovely the staff were at the bar down

the hotel has a bar that is open on match day and the staff are brilliant and friendly

the bar only opens on match days, but it was clean and the toilets were immaculate

free parking on site

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and felt welcome

in the room , staff were friendly and helpful the closeness of the hotel to the stadium on site parking

the shower wasnt very good. there wasnt any eateries in walking distance for kids

very friendly staff that facilitated early check in and left luggage storage

the hotel itself is amazing, bar area, rooms, everything gorgeous and modern and spotlessly clean

were amazing so helpful we were tired from travelling all night they accommodated us with an early check

about it was just perfect, the staff were amazing so friendly with us all especially my kids i would definitely recommend staying here

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

location , good facilities including a very yummy restaurant, bar and breakfast facilities, the room was super spacious and very clean , we throughly enjoyed our stay,

particularly - the staff in the main were great - we did not get lemon in our drinks from the bar and the waitress in the bar in the evening was not coming to the tables, but hovering at the

and the view from the bar and restaurant across stanley dock to the tobacco warehouse was amazing

the spa and pool facilities are outstanding

feel like luxury warehouse loft style, great breakfast and top notch fb in general

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

breakfast was lovely and the bar was relaxing and room service was great value for money

customer service and late check out were all fabulous.

room service was very quick and pleasant

breakfast - bacon had been left to settle almost inedible.

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check in

room service was extremely quick and efficient

the decor around the hotel for the kids to create a buzz

stayed in the townhouse room and it s ideal for a family with kids

the bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a bit

stayed in the townhouse room and it’s ideal for a family with kids

view, cleanliness late check out

breakfast was the only let down i got the full breakfast, my egg yolk was hard and didn't come with

the room service menu was extensive and had lots of options

5 for around 8 chips on room service!

extra paid for early check in

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

the continental breakfast is lovely

bit tight around the area off the breakfast but otherwise everything great thanks

the beatles theme tesco express right next door close to bus and train station kettle laundry close

continental breakfast was included and was lovely

the pool and rooms were first

our room was not cleaned one day, during our stay. the wifi was very slow.

reception i would rate as a 10 the hotels facilities available definitely a 10 we tried to call room service a few times and there was no answer i don t know if it was a reduced service due to

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

i used the small gym but it was clean and well maintained

country pub, nothing too much trouble,let us have an early check in at no extra cost

welcoming staff, early check in comfortable beds spotlessly clean room great food value for money dog friendly bar

:) zoe, tony and the bar staff made our stay most welcoming and the only downside was it wasn't longer visit

the staff was very friendly , always a smile from the cleaners to the bar staff and the chef even came out and asked if everything was ok with our meals , a great

really liked this hotel, the decor in the restaurant and bar area was lovely

staff exceptionally welcoming and open to requests for late check out on new years day

the pool and spa facilities were the best were ever stayed in especially the steam and sauna

proximity to the docks and the city centre meant we could easily walk everywhere with two young kids

bar was not over priced for drinks and very comfortable and roomy

my kids enjoyed watching the ships from our hotel window

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

get early check in, after contacting through email, and phoning 3 times to ensure we had early check in

the tv was big enough and warm wifi

too warm in reception and bar area it is cosy but just a little too warm

i got a late check out

m) without any extra charges, so you will not be rushing yourself to wake up

pizza in the bar was lovely and good value

great wifi according to the kids and we were nicely located for the albert dock and the city centre

were really accommodating and friendly hotel was very clean room service was great room with the mersey side view was

whole experience a pleasure and the shankly hotel is the one i will stay in on any visit to liverpool

unfortunately the pool is for over 18 only which was a bit dissapointing.

room was great for 5 of us and kids loved the jacuzzi bath as well

the room was fabulous for a family of three, my 13 year daughter loved the whirl pool bath, shower was also excellent, overall a great stay

room decor was great, lovely spa bath and the bluetooth speaker was just perfect for me

building nice stained glass window on the staircase, the staff were exceptionally helpful, room service was fine, the rooms have very high ceilings which gives the room a nice feel, the

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

ceptionist applogised and said it was cleaning product they use to clean laundry

interesting building, felt grown up, no kids. received good discount in qpark carpark.

it had a nice dining/bar area and included an games area to keep the kids entertained which was a nice touch

kids bed had black mould

room with nice breakfast, a well equipped gym, friendly and helpful staff and perfect location for us

bar on site was decent for a late pint, and breakfast was good

location and gym facilities. the bar and football on the tv

helpful and friendly staff. room service meals excellent

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

value, clean room, friendly helpful staff and a decent continental breakfast

we didn't have breakfast

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus