very fast wifi - beds were comfortable - convenient location with shopping malls just next door - free

bar area is non-existent

comfort, cleanliness, great breakfast choices

breakfast was satisfying that provided a great start to the day

for all three days stay we hv to split table w my kids as well as que for the second helping

pool could have been cleaner than it was

the first room smelled like a kids, gym locker

just bar area closes too early.

facility, used laundry room and hot tubs

my kids loved our stay, especially the indoor hot tub and pool

enjoy my stay, kitchen personal and check in staff were wonderful. definitely will come back

i assume all of their rooms are suites--complete with a full kitchen and equipment

staff is friendly, parking is reasonable and the breakfast is a full breakfast

breakfast to start your day without traveling anywhere

free breakfast was excellent, the laundry facilities were in good shape and plentiful

they also charge extra for wifi

gym equipment are old and not working, some furniture and walls appeared old and marks of damage

room service starts at 5 pm.

room service tray left across from my room for over 24 hours.

room service/restaurant menu not clear on times available

parking

the parking lot is open and well lit up

too small parking

convenient location, with parking

decent wifi (was coming and going from time to time)

free parking too

of light, gated parking lot was very nice esp for this area where parking/car safety can be a challenge

the breakfast burrito wasn't great, the dinner and drinks were good though!

the beds are very luxe, all amenities thoughtful and stylish, room service food scrumptious, great and helpful

the room was beautiful and the gym was very well put together with equipment

location was good, lobby, bar area was great.

the gym has two peloton bikes and the rooms are amazing

less expensive. healthier food for breakfast

like the cost and location close to the bay & berkeley university, lots of parking space & pet

no bathtub and pool out of service

we didn t use the pool, but it was available

parking lots are lighted and safe. located very close to freeway and dining access.

the breakfast was decent and check out is a 12pm

is nice and quiet and breakfast was the best

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $

the breakfast selection, very organized and well prepared

great bar in the hotel

excellent gym which everyone could use freely

my room (king suite) was equipped with a full kitchen including a full size of refrigerator and the king bed

the units come with kitchen

not have the breakfast; there was no restaurant in the facility

our room was spacious with a nice sitting area and a full kitchen

i wish the property had more parking spots.

parking is limited.

and friendly, housekeeping staff waved and smiled when we passed, other guests in the little parking lot struck

the rooms are nicely sized, always very clean, the beds are comfortable and it s safe (love the parking, too

wifi was awful in the building

my kids really enjoy the indoor pool. i have no complaints...so far we are all satisfied!!

my kids and i were very comfortable and happy

took over jacuzzi, used up all of the towels in the pool area, allowied their kids to throw jacuzzi water into

loved the warmed indoor pool, the hot tub, the access to walking trails, views, cleanliness, the staff & the

kids love the pool and jacuzzi

there's a fitness room and a pool which is pretty good

location good. didn't know they had a heated pool and would

wifi

in gym

room service is available every other day

has the look of an older era day but still up to date with wifi

interior, julia morgan architecture, gorgeous internal swimming pool, courteous staff, delicious breakfast,

the pool is amazing, as well as warm with long opening hours

excellent wifi

interior, julia morgan architecture, gorgeous internal swimming pool, courteous staff, delicious breakfast,

breakfast was very good

breakfast was good

the room was large and the mini kitchen was so cute my kids opted to cook in rather than dine out

would like breakfast to start at 6:30a instead of 7a.

i especially enjoyed the kitchen and was able to cook several meals for friends and family during our for night

i lied it because of the laundry room

it has free wifi, and a water boiler in the room which is very convenient to make a reasonably good tea

there is some problem for laptops to connect wifi. the kettle is broken, too.

the charge of laundry is fair ($4)

staff was nice, and i had no problem with the free wifi

no gym

staff a bit lost at times and gym very basic

the location, decor, the bar attached, the room was comfortable

tiny gym

the staff were very helpful and friendly, and the bar downstairs was great

good breakfast and parking is not a problem

it very cool area to have fun in eat good food at evansjones bbq and sports bar you can ride the ferry over to

breakfast...no eggs.

though we did not try there breakfast everything was great the parking feel safe and the locations just great

fun bar directly across the street

very limited room service options - we ended up ordering delivery from off site

we loved the pool and gym area

felt like being part of the american good life; families with their kids having swimming lessons in the pool,

we were located right next to the housekeeping laundry facility and all night long we heard the wheels of the

kids screaming across from my room for hours, had to change rooms

wifi. cleaness of the room. easy access from sf (by car or public transport).

10/15min walk to jack london square 10/15min walk to lake merrit friendly staff, easy parking

the room was fine, good parking and nice people

the smoking room online wasn t a smoking room anymore when we arrived, but still smelled like one

very good, excellent wifi,

location, that's nice and quiet, with plenty of convenient free parking

wifi is spotty, rooms are outdated.

parking if you have a late evening and coming back is hard to find a parking space

come out of ur room straight to the parking

no wifi, my phone blocked it because it is infected no soap for sink

staff was super helpful, arranged a shuttle to jack london square as well as help the 3 of us that forgot a

shuttle service

) who did not let little kids swim

it was nice that they had laundry facilities

a family with children hotel, in the hotel and in the neighbourhood there is not much to do for kids

also, i did not have a pet but i love the idea they allow pets and the people

it was a lot of people walking in the parking lot i kept goin to check on my car

the pool was dirty & not available

dog friendly my pets was able to walk around the building

didn't like the fact that the television did not work, wifi was slow and my nonsmoking room had a strong cigarette

location is super convenient near 580 and 80 (with parking!) but still secure.

wifi is not working

when asked for the room service to clean up for another day (extended it) they left the trash

i'm also glad the building had a big parking lot since there seemed to be a lot of guests with cars but i didn

the parking was tight

free gym

i would not bring kids though: rooms are small

as well as access to the ymca gym next door

attractions but it is only 15 minutes on foot to alcatraz pier - clean room + bathroom - good wifi connection

early check in. quiet.

no smoking, no guests, no prostitution

security cameras in the parking

parking was outside the door

refrigerator and microwave in room and parking right in front

room service is a bit over priced and the breakfast set up wasn't the most complimentary

we ordered room service for late lunch and it was just ok

the workout gym was awesome

nothing, this stay was exceptional. maybe add more food items to room service?

location staff room design amenities gym

roof top bar area was great before and after the game

server at the rooftop bar seating area

the rooms are clean, modern and very comfortable and the rooftop bar a great place to watch the sun setting

food for room service was very minimal, and bathroom counter is very tiny.

was a timer for the light in the gym that would turn the lights off mid work out because it is on a motion sensor

the gym was very hot and stuffy even at 7 am.

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

the lobby is spacious, with a wonderful bar and courtyard

there were no kids' area or games

nice small gym

super friendly staff, especially nice and patient with kids

hotel rooms and beds are small, and it does not have any entertainment for kids

excellent room service, both for food and for service person

being so friendly, welcoming, and helpful, to the beautiful, clean, lovely rooms, the great gym facilities, and

staff was super accommodating, room service was quick, room was a decent size, comfy bed

wifi was no good. no coffee and area. smell

free wifi in room and location is great

day of my stay wifi wasn t working

no kitchen

wifi was good and easy to access

only issue was a weirdness from the back bar area

loved that it was pet friendly. glad to feel like our dog was safe with us in the room.

kids loved it and we (parents) comfy ud83eudd1fud83cudffdud83dude4cud83cudffd great trip all around

early room service closing!!

staff in the morning of check out of one room and early check in to new room

free breakfast and wifi

clean comfortable and everyday room service

good location. good wifi, bed comfy and nice shower.

the wifi was robust and enabled me to watch videos at high definition with no problems

wifi not great in the room we were in but ok in most other parts of the hotel

clean room, excellent free wifi and confy bed

this wouldn't have been so bad if they provided a wifi code in the reception area to help as using your data

good wifi

communicaiton on the wifi so we needed wifi to find a good dinner spot and find a grocery store

for example, we had to unplug the electric fireplace (which we didn t use due to warm weather)

clean. luxury, pools, room service

we didn’t use the pool bc we were on a girls trip and it looked like kids were taking it over lol

the pool, gym and breakfast

great location, good gym and pool

early check in much appreciated

wifi does not extend to all bedrooms and this is a problem for foreign tourists without us data

free wifi is also not bad

wifi wasn't working

limited amenities in the room - no fridge, water etc. poor wifi

wifi poor and no air conditioning (although it's an old building) lots of stairs for anybody less

clean, cheap for the location and a good location. free wifi, nice staff.

wifi, convenient location to chinatown and little italy, walking distance to union square and shops

it's located near chinatown, and offers free parking, a real perk in san francisco

a guest laundry ($2 wash and $2 dry)

it also comes with a free parking spot

they were not serving room service

plus the $35 credit that you can apply towards room service

room service is expensive and smaller portions but ok.

design, the comfort, they thought of everything in the room, the bar was great and so was the salad and juice

the gym is a little small

the peloton in the gym is a very good choice

gym is tiny, no pool, or anything else

it would have been nice to have breakfast included for the price paid

to go out for breakfast, although there was limited room service but the room was dark and we didn't want to be

flight came early so i asked for an early check in and they said yes with a room upgrade

large by sf standards excellent accommodating staff which went out of their way to be helpful bar service very

room service food was exceptional

service was bad - make up room service missed our room despite the make up room sign

no room service, breakfast

no room service, very loud noise and no bespoke orders during the breakfast

for someone that is coming from out of country we rely on the wifi and it wasn't good

noise from the bar downstairs might bother some people (weekends only)

need for keys (was useful since many of us arrived at different times), literally connected to a bar (couldn

it's a bit noisy from the bar below but it is a central location in the theatre district so not surprising

staff were excellent got early check in

parking was expensive. no laundry facilities.

only other issue is they charge extra for kids to stay at the hotel

pool appears to be heated judging from the number of kids in there when the weather was cool and rainy

location, pool in the early am and the sheets !!

no laundry facilities

elevator broke and i had to haul my kids in the stroller down the stairs

the wifi is vary bed u can t use it at all to slow

the kitchen area and crockery in the penthouse suite was a little tired.

the kids here prior and enjoyed our stay

we will be back with the kids next time

staff 24/7, perfect location by the dragon gate in chinatown, comfortable room, good wifi

room service got our order wrong and

& pillows were not comfortable, shower was tiny, tv didn t always work, wifi was spotty, room was noisy due

amenity fee of $25 a day which was ridiculous and you could choose not to use facilities like wifi and gym and

location and design both nice. friendly staff. pet-friendly.

wifi in the room was excellent

fast wifi at all times

surroundings offer coin laundry services, restaurants, and convenience stores

location is just excellent and we enjoyed very much the italian restaurant and bar below the hotel

i appreciated the self service laundry and cheap airport shuttle service available

we stayed in a room with 2 queen size beds (they were large), 2 kids and 2 adults - would highly recommend for

we stayed in a room with 2 queen size beds (they were large), 2 kids and 2 adults - would highly recommend for

friendly staff. good room service. good perks. bed and bathroom were clean and comfy.

room service knocking at 8:00am when check out is 11am

wifi was extremely limited

very clean, easy checkin, good wifi

- great location - shared bathrooms and room very clean - laundry room

payment app for the laundry machines sucks, but luckily a couple of them still take coins and the front desk

full size bed was uncomfortable for two adults and the room way too hot, just to have a tower fan in the room

very clean. provide coffee and laundry. great.