the fireplace did not work, very disappointing, and the trim around the fireplace was uneven and

limited breakfast items

wifi was good for the most part and the small tv is hung on the wall

wifi is great, stable, with fast downloads

even though the breakfast had plenty of options, most of them were quite sugary.

room was perfect, free parking gives me motivation to come more frequently to have fun and have a nice place to

clean rooms, hot water, free wifi, and everything you'd need for a night stay

the property was safe and provided parking on site. the location was excellent

had parking and elevator

good wifi

the inn had a kitchen, ice machine, and other amenities

wifi was terrible

shared facilities were absolutely fine and shared kitchen was a

added bonus was small fully equip kitchen

the wifi didn't work for half the time i was there

i would have loved to have had self-laundry services since we had an extended stay.

location wine bar at night and coffee in morning

bed was very comfortable and free wifi in the room was a plus

we like the little hotel courtyard, and my kids enjoyed playing in the evening with the corn hole game offered

interior patio and gym

wifi- good. house keeping are good. room is clean

wifi was free and fast enough

very good room service. wifi was also very good.

comfy bed, nice warm room, powerful shower, use of fridge, wifi ,near to civic centre and a pleasant walk to

wifi was a bit inconsistent

staff was friendly and free coffee and wifi

the staff was friendly, wifi was okay & the room was clean and not too noisy during the night even though the

comfortable bed, mini fridge, cable tv, free wifi, quick check in and out. friendly staff.

wifi and staff are okay.

dirty , bugs no sink in toilets, not room service cleaning, very noisy, ect ect ect

i’m sure it’s about the laundry stuff or the sheets

many restaurants nearby and also laundrymarts

pros: - location is convenient (a block away from muni, middle-income laundry and cafes, 2 blocks away from

i love to comes here music food and bar very nice

no laundry room indoors.

the wifi and connection tv didn t work as well as the hot water was less than lukewarm warm

wifi in the room and lobby was reliable and strong

the wifi wasn t always strong and i wished there was a chair with a back and a table/desk to work

especially isabela (if i m not mistaken with the name), who assisted us a lot with external laundry services

i arrived i had to change my room because the wifi didn't stretch to the back of the building and i was there

kids might struggle to find enough to eat although plenty of pastries available

rooms really good bed friendly staff good wifi nice and safe neighborhood fruits to grab and bottle of drinking

kids might struggle to find enough to eat although plenty of pastries available

i felt very comfortable staying with my two teenage kids here

there wasn't much to dislike. the wifi wasn't fast, but typically worked.

wifi worked quite wel

the water pressure in the shower was intolerable. the wifi was flaky at best.

wifi didn't work.

wifi was erratic (we were on 3rd floor of 5)

we were allowed for 2 hours late check out. friendly staff. good location. good wifi

the wifi worked well

heat, no hot water, no wifi

good wifi signal

wifi was slow.

wifi and easy, check in, nice front desk.

the wifi doesn't work in the rooms

wifi signals in room were poor.

wifi was unsecured which made me nervous and didn t use

wifi was very bad in the room and i had to use my hot spot instead

wifi was basically unusable for anything more than text, and the bathrooms/showers are shared down

wifi was not working

good, we hope no too much homeless breakfast its ok

my time there, several of my coworkers and i couldn t work things like the lights, tv, and wifi

clean apartment with nice continental breakfast and coffee available 24/7

very poor breakfast.there is no kitchen in this hotel.

breakfast options could be expanded, but not a deal breaker for staying again.

staff were really nice and allowed me into the breakfast room after hours to reheat my food and check-out an

wifi was not working most of the times

also i hope there were more choices for breakfast

personel are so friendly , room was clean, wifi was good, near to all attractions...

nice bar next to the reception with good drinks and finger food

i didn't get to check out the gym but the waiting area was very nice

no sitting breakfast.

they even gave us a $20 credit for our stay that we could use for breakfast or at the bar

was charged for the amenities fees but closet room size gym and horrible staff in the cafe

s a little spendy given the lack of extras (restaurant/bar, room service, parking) but the amazing staff and

tea and coffee making and lack of room service

also never was informed of what was offered as complementary as far as food, drink, parking or wifi password

coffee, wine for an hour which i do not drink , wifi, yoga mat

room service staff were lovely

safe during the daytime, it was not an ideal location if you wanted to walk to a restaurant or bar at night

they charged it for wifi that we were never able to connect to, so we used our personal data on

breakfasts are very teasty, drink bar at the lobby

also, they do not offer laundry services

however, we were walking with our two young kids and some of the homeless were pretty erratic so we kept them

breakfast. need muffins and bagles and cream cheese. need better towels and shampoo .

the reception areas room service the so called breakfast narrow bathroooms0

don't expect room service or anything fancy. you get a decent room and good channels.

wifi is not strong enough

of noise during the night on the surrounding streets, no specific place to have breakfast & no room service to

wifi internet connection was problematic and frustrating - on again/off again

great to have complimentary coffee / water and breakfast pastries

a small breakfast bar in the second floor

breakfast is very satisfying

frount desk staff and breakfast

hotel is very well located, it is a wonderful old building and the room even had a kitchen space which completely

rooms were clean and spacious with huge walk in closets, small table & 2 chairs to eat and little kitchen area

breakfast

staff were friendly, they offered an early check in which we appreciated

i had all the expected amenities like an iron, hairdryer, kitchen items such as plates and cutlery

breakfast is decent, they provided apple, orange, bread and bagel with cream cheese and jam (not

breakfast was a standard continental and decent

all is good except the wifi that didn t work in the 4th floor

perhaps the only downside was that the wifi was very slow so we were grateful that we had planned our trip

the wifi was working only during late night, only cold water in the shower

jackie in the bar was great both from a service and advice point of view

there was only one hanger/robe hook in the bathroom. the wifi is without password (unprotected).

the lighting is very dark inside the hotel which my kids thought was a little creepy, but i liked it

28 per day extra for wifi and tea/coffee in lobby

they were also great with kids which you don t often get

the kitchen and common area are fantastic

with netflix, microwave, mini fridge, table and chairs) with an additional shared lounge and kitchen

the kitchen and laundry was great with everything that you need for your stay

laundry facilities are also good (dryer rates are cheaper than outside) and almost always

constant noise from the extractor fan from the restaurant kitchen below our room.

standard free wifi good - no problem streaming netflix

there was free wifi but can be a little slow

much local info in our room but wifi was good so google took its place blanched at the price but nowhere in

excellent wifi connection

she was loke a sister taking care of everything: early check in, fresh coffees, aby troubles with door

the staff allowed me to do early check in which was very helpful

it was also a huge bonus to have a laundry on site

they helped me with an early check in and keep my luggage until the night, when i departed

tasks, also they have high fees for anything extra and the staff is trying to sell you something (laundry, drinks

laundry area was clean

no fridge. wifi wasn't working times. no ac (but sf is a cold city so it wasn't needed.

glamorous but really acceptable if you just want a clean room, wifi and nice peeps

wifi is slow and freezes at times.

was in good position for tourists. liked early check in.

checked in yesterday and after getting my kids settled i saw the bathroom tub

that the in house bar and restaurant wasn't open. other than that everything else was great

also the bar and restaurant wasn't completed with renovations so looked empty and not too organised

the property has a wonderful lobby and beautiful bar setup which i was hoping would be used for serving better

coded doors (no risk of losing the card/key), fast wifi

wifi was garbage

the hotel has everything from social hour, game room, restaurant (breakfast, lunch & dinner) and wireless room

bed sheets smelled of greasy kitchen smoke

the fireplace and food at the bar downstairs was a great addition

of hotel services slightly differed from what was outlined in room, ie room service and laundry service

games room was great for kids and the complimentary pastries and coffee for breakfast were a nice

early check in, luggage storage, clean and comfortable beds

laundry facilities were good and the communal kitchen area was great

has wifi

i traveled with little kids

it was great to have free wifi

they have added wifi but i think its time for an

wifi is strong

location was good. i liked free wifi & free break fast.

everything excepts wifi and mobile signal

rooms were very clean. staff was extremely friendly and helpful. free wifi was excellent.

hotel, but has free parking, wifi, and the room was very clean

room, comfortable beds, a beautiful and spacious shower, and fast wifi

good quality of wifi

they also offer parking which is not very common in san francisco if you staying somewhere in the center

the car parking is under cover below the rooms so your car is super safe

the wifi worked well

just watch the bar prices then it s a great value stay in san fran

location is fantastic, and love the gym and roof top area

very adequately sized room, decent gym.

the foyer , could do with a pool

i have 2 kids and i stayed in suite in 15 floor and really worried about the windows because there is no

i have 2 kids and i stayed in suite in 15 floor and really worried about the windows because there is no

i had booked for 2 adults and 2 kids inclusive of breakfast, i was informed at the reception that the breakfast

was no mini bar in the room

pros: very friendly staff, clean room, my kids loved the glass elevators.

the full gym downstairs which is affiliated with the hotel although you have to book to use the pool

a real bonus was the happy hour from 4pm to 6pm in the bar on the 12th floor also

happy hour in the top bar is brilliant

the bar we met two bartenders

wifi signals are weak.

on broadway had very poor wifi

super clean , very quiet , free parking

kept losing wifi signal!

the wifi is not so fast but it was still ok.

the tv's didn't work for our kids.

wifi worked well, and there was very little disruption in the halls, etc

no daily room service and its only available on the 3rd day upon

i stay there after and they always accommodate my early check in and waive rhe $50 fee

i had to pay for early check in

they gave us an early check in and gave us an upgrade. that was amazing.

bar closed about 2:00 am the kitchen was very well equipped with full oven pots n pans tv tables laundry machines

the bar was also very cool and it was a easy check in

the staff sometimes was little bit serious and the wifi fail sometimes

and as a guest you are entitled to a free drink at the bartlett bar (with a coupon)

i was not provided any info regarding wifi

the spa is amazing!

early check in for a fees

gym facilities were poor.

area, beautiful lobby and bar and restaurant

the staff was great, especially the bellman and room service staff

it will be good to offer coffee/tea as part of the room service (not only in the morning at the

elk members have access to an amazing bar on the 4th floor

no room service but they had a delivery service

wifi didn t work in a week

the lack of a bar and a sitting area.

parking

free parking & clean, updated rooms within walking distance to a huge varity of things

has parking included

breakfast

clean and own parking.

the room was clean and big enough for us and we were happy to use laundry only for 2 dollars great value

electric kettle not working but we managed to get hot water at the laundry room to make our coffee and tea

the staff is nice and allow for early check in

central location, laundry room available, polite staff, spacious room.

lgreen just downstairs, short walk to convention center), having laundry facility, free wifi

can request for late check out until 1pm

i'm petite - can't imagine a grown man in the shower

under renovations for improvements, no gym at the time.

i have 2 kids and we did not feel safe there and checked out early

nice little gym too