roof top bar area was great before and after the game

rooftop bar with delicious drinks & food

roof top bar was beautiful and food was excellent.

food for room service was very minimal, and bathroom counter is very tiny.

gratuity to room service but acted rude when i didnt tip again

the coffee bar downstairs was nice and convenient

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

the lobby is spacious, with a wonderful bar and courtyard

fitness center, clean room

being able to park within eyesight of my truck

gym facilities where amazing for those who wish to continue working out even on vacation

in-room service is great

i also used the room service and laundry services and both overdelivered

great location, next to conference venue, gym was nice

i also used the room service and laundry services and both overdelivered

bar was so packed i could not put a bottle of water into it

the hotel was very clean and the staff were friendly. the gym was clean.

great location, comfortable rooms. quick and early check in - kind staff

no hot breakfast offered.

clearly removed and used somewhere else

excellent service from check in to housekeeping and room service

no gift shop, no atm, no 24hr room service.

amazing gym and pool

no room service, breakfast

i look forward to when the spa will be accessible for guests to enjoy

great location, early check in, polite staff.

no gym, no laundry machine in the building. this is a pretty old hotel.

close proximity for shopping and eatery and coin operated laundry facility

2x extra charges to my credit, 1x i can justify for payment of early check in but the other will need to be investigated by citibank on my behalf as it was

it lacks some modern features of cookie cutter corporate chain hotels --no mini bar or coffee maker in the room--but it is impeccably clean, the staff is great and the location is

with rowena going the extra mile to search for plausible options for late laundry to directions and yummy japanese food, the stay was nice

limited facilities, no laundry or pool

laid back environment inside, has a gym which is nice, the building is really cool about 100 years old has walking distance mall and

our tv didn't work and the gym was lackluster.

already a generous check out time of 12 midday, we were able to have a late check out at 1pm, and then store our bags until later

breakfast

breakfast

i wanted free parking and breakfast (even continental) and city center inn & suites had all 4 and the hotel was very clean

consistently excellent hospitality and i love the green marble lobby and breakfast bar area.

breakfast was not sufficient (more like snacks).

i wish the bar was open earlier, i didn’t get to have that experience.

the room was very affordable but still had a proper bathroom with a bathtub, a good really good gym and excellent house keeping services every day

the additional fee upon check-in when we did not use the wifi, gym or amenities

the gym facilities could’ve been better and the air con in there needed work. it got very hot

awesome location. very helpful staff. nice gym, well equipped.

kids activities great

small gym with everything you need and the electric by to explore city was

very nice atmosphere with the loft upstairs, bar tenders were excellent

location, wonderful staff and a great bar and restaurant on site

the kids loved the vr room and the games

patio and pool :)

they were very nice about letting us do early check in

the pied piper bar is a gem, cocktails looking up at that maxfield parrish mural

beach balls and pool toys were provided which isnt a big deal except for when the kids are going crazy throwing em around

especially decent deserts for kids with a dairy allergy

they offer a continental breakfast and wine hour at 7pm

breakfast was ok

early check in. quiet.

gym is offsite, at the ymca next door and closes relatively early

coffee bar and food choices could have been better

staff very friendly and helpful. laundry faculties very useful. roomy good size.

have a laundry room

it was also a huge bonus to have a laundry on site

tasks, also they have high fees for anything extra and the staff is trying to sell you something (laundry, drinks, early checkin/late checkout there should be more bathrooms - currently 2 per floor

the staff allowed me to do early check in which was very helpful

fitness suite was ideal for me - running machine and peloton bike with video link and strong wind

i had to pay for early check in

we were given a card where we could order room service but we found out the food is not actually delivered to your room

had landed after 24hour flight and requested for an early check in

bad room service

new towels after using old ones for 3 days; the front desk female asian staff said it is up to room service to decide

beautiful attached bar and restaurant

no breakfast available

flight came early so i asked for an early check in and they said yes with a room upgrade

breakfast-just tea & coffee, but they had decaf which many surrounding coffee shops did not

access to complementary gym included

there is a paid laundry but you will need to go to another laundromat to purchase washing powder (reception cannot

laundry machine inhouse

basic room but with all necessary facilities laundry facilities available helpful

it would help if there was a fridge in the laundry/coffee room to keep some items.

the room was clean and big enough for us and we were happy to use laundry only for 2 dollars great value

easy access - good value - right in downtown - water cooler - fast wi fi - luggage locker - early check in available - nice coworking / lounge area - safe and secure building accessible only

there was a great bar downstairs (lower mason) with excellent craft cocktails

neighborhood was not the best for kids. the smell in the bedroom was not pleasant.

laundry facilities were good and the communal kitchen area was great

so loud being right next to a main street, a bar and just generally people walking by

can request for late check out until 1pm

also they were under construction and the gym wasn't

under renovations for improvements, no gym at the time.

they claimed it covers the wi-fi and gym (which are billed as free amenities)

nice little gym too

clean. has wifi everywhere.

the reception areas room service the so called breakfast narrow bathroooms0

nice tv and free wifi

everyday when you ask them why don t you do room cleaning they were answering do you want a room service sir as if that was unusual request in a

simple but adequate breakfast - at least they had decaf coffee and bananas

street, with the window open, it did get pretty loud - specifically on weekend nights due to the bar across the street, and early in the morning with garbage collection - pretty much just regular

price, location, friendly staff, laundry facilities, clean and updated room.

very good restaurant and bar downstairs

bar closed about 2:00 am the kitchen was very well equipped with full oven pots n pans tv tables laundry machines and filtered water i had a fridge in my room for leftovers and could use the

cars bus and road and sidewalk maintenance but that's to be tolerated at night there was a busy bar irish bar across the street so on the weekend it was very loud and busy but the bar closed

the hotel, room, city view from my room, amenities, breakfast area, gym, etc

the breakfast menu is okay and the other areas in the hotel modern, like gym and coffee area are nice

location is the best , near the bart from and to airport, trams and metro, good acceptable breakfast , modernised hotel with lots facilities

little to-go breakfast with muffins etc (like the one in nyc) would have been nice, and some places to hang

90% of staff were lovely, amazing facilities including a gym and kitchen area with tea/coffee etc

is an irish bar nearby that plays music so loud the walls shake

need for keys (was useful since many of us arrived at different times), literally connected to a bar (couldn’t hear anything from our

golden gate bridge ud83cudf09 i would definitely recommend this hotel to everyone, they have a bar inside this hotel and just at the side of hotel there’s a lovely irish bar ☘️ and

location, friendly staff, a bar in the back, small but adequate rooms size

second floor is really noisy due to the bar being right below it

laundry inside the building sink in the rooms just in front of chinese district entrance starbucks

- great location - shared bathrooms and room very clean - laundry room

payment app for the laundry machines sucks, but luckily a couple of them still take coins and the front desk will give

a laundry room with washer ($1,75) and dryer ($1,50), and a baggage storage available after check out

we were surprised that this hotel had everything we needed: coin-operated laundry, coffee station with cold and hot water (available 24 hours), vending machines

arrived early and really appreciated the early check in

if it has extra facilities i didn't see. maybe a gym would be nice.

for what they offer and pretty limited food options especially for breakfast, but the upstairs bar is beautiful

our early arrival the bell staff requested an early check in for us

have appreciated included breakfast instead of paying extra taxes for thngs we didn t use

not for kids

was in good position for tourists. liked early check in.

location, early check in, friendly staff

checked in yesterday and after getting my kids settled i saw the bathroom tub

we got in quite late so when we slept in past our check out alarms , even still

it will be good to offer coffee/tea as part of the room service

the lack of a bar and a sitting area.

location, quiet room, wifi okay,

room service isn't 24 hours because they go through morton's a few doors down

only tiny quibble is that the wifi in the room was a bit slow, but that's a really minor complaint

the gym was ok and the spa was a good surprise

ster has surcharge)

very adequately sized room, decent gym.

san francisco, big and very clean room, very nice bed, friendly and helpful personnel, very good wifi and cable tv

the spa/gym is perfect for a morning workout and the facilities throughout the hotel are immaculate

we found the breakfast is very good too( bagel, cereal, yogurt type, plus nice coffee), i had read the bad

breakfast options could be expanded, but not a deal breaker for staying again.

wish i could access the breakfast room after hours with my key swipe just to use the microwave without bothering the front

breakfast

had paid laundry room that was helpful for travellers

large enough for my kids and i! loved how the refrigerator was hidden!

good gym and great room

jackie in the bar was great both from a service and advice point of view

the bar is very popular in sf, if you sleep there you can access the bar avoiding the long queue there

we weren’t informed when we booked that gym wasn’t up & running.

gym and restaurant were both really good

would have like to get our mini bar and coffee refilled

they were very accommodating with 2 families including four kids

breakfast at the hotel is not good and is overpriced and the bar doesn't open until 12 on weekends, even though they have bloody marys on their menu

hotel bar drinks were ridiculously priced. $13 for a draft beer?!?!

the gym was amazing!

staurant/bar, room service, parking) but the amazing staff and location help balance it out

definitely have a bar

one evening the bar was full and we asked if we could take our drinks into the foyer we told to make ourselves at

would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early

staff, early check in

didn't use any of the other facilities or amenities offered like the gym etc as we were just staying overnight

the gym was good and their complimentary coffee was too

accomadated us for 2 beds, high floor and late check out

wasn't very helpful, i requested for early check in one month in advance and than on the day of the arrival

extra for early check in and ended up with a tiny room

room service and help very efficient

nice staff, great location, great bar, amazing breakfast.

it was beautifully decorated for christmas, lobby very comfortable limited but tasty breakfast

ordered breakfast for my son and his girlfriend they got engaged

it was pretty good, i mean it was a little walk up the hill, but it was perfect for me, the pool was good, was very deep though, a spa would have been nice, but not complaining

the staff gave me a late check out bed was comfortable

hotel fitted our requirements perfectly, a free laundry to catch up on the washing was a real bonus

bed, room service, excellent breakfast, hassle free stay, gym, pool, laundry, fantastic happy hour,

no room service on sunday or monday

states that there is a fitness center. there is no fitness center for an avid gym goer.

lack of gym equipment

they have a gym and you pay a surplass of $10

gym really tiny

front desk was kinda slow a few times when i just needed to ask a question or get a gym pass.