wifi is spotty, rooms are outdated.

beautiful location. clean rooms. comfortable bed. nice views. free parking.

huge bird poop. becareful when parking under the trees.

the hotel is in a safe, quiet area with plenty of free parking

pet-friendly

the swimming pool was almost empty and full of debris

dog friendly my pets was able to walk around the building

i came all the way from fresno by train and ended up being early so we had no place to settle in

jacuzzi pool should work like the photos

parking

was clean very roomy the amenities were great had a nice view of water gym was perfect for my needs breakfast

the spa tub is awesome!

the pool was sadly closed because of the pandemic

) who did not let little kids swim

unfortunately i had to leave before breakfast was served.

near mass transit. coffee and cable provided. decent wifi.

the room was fine, good parking and nice people

near bart station. parking space.

not enough parking spaces

i wish it was more smoking

the staff was super nice and the facilities were exceptional. breakfast was really good too.

very clean kitchen area is well equiped. beds are comfortable and it is really clean.

was looking for somewhere to escape the july 4th fireworks with my pets

also appreciated the kitchenette

we all had a relaxing evening away and enjoyed the breakfast the next day very much

alot of traffic children loud guys and girls hanging outside in parking lot breakfast sucks

better wifi

lousy bag breakfast

it very cool area to have fun in eat good food at evansjones bbq and sports bar you can ride the ferry over to

they claim to be pet friendly but they charge you $25 per day per pet

location good. didn't know they had a heated pool and would

knowledge of bar staff. didn t know which beers were weaker because i don t drink beer

nice location in the center of downtown free wifi clean, comfy room

i wish there was a restaurant or bar but it was very nice

pool too small.

the kitchen in the room and also the breakfast!

nice room, staff pretty friendly, enjoyed breakfast and the noon check out.

the bar area was a very nice area to unwind and catch the game

we had a large room with a pull out couch and kitchen

marketplace lacked choice for people with allergies and the bar closes pretty early so would be good if you

the breakfast was great, and the room was very clean

new, clean, quiet, safe, great breakfast

the continental breakfast was the usual

location, cleanliness and good breakfast, hot coffee, friendly staff

new hotel with great rooms and a lovely little bar area for snacks/drinks in the evening

hotel had a great breakfast and the airport shuttle was great

having a pool, bar, and a grill was also a nice touch (even if the pool is on the ground floor)

wifi not working

very good food from the bar downstairs

pool was available and gym also very clean

i ordered room service the next morning

very nice having a restaurant and bar onsite

the room was beautiful and the gym was very well put together with equipment

breakfast was good in the lobby bar/restaurant. cute decor.

breakfast downstairs was fresh with quick and friendly service.

the hotel breakfast bar is full service

and great food great location for travelers love the fact i could leave my car and they have room

black woman who delivered room service was the best thing about the stay

shuttle picked us up from the airport and the next day they took us directly to the rental cars

staff was excellent and flexibility of airport shuttle

refrigerator and microwave in room and parking right in front

parking was outside the door

security cameras in the parking

no smoking, no guests, no prostitution

great free breakfast and good coffee with real half and half.

breakfast is great way to start the day

shuttle service during the stay and the availability of laundry service on the premise.

they do not have a swimming pool, which is in amenities list.

location to airport, the mini market in lobby., the breakfast was great, early check in!

parking

the parking lot is open and well lit up

wifi was a little weak, and walls very thin so can hear outside

too small parking

small refrigerator, coffee maker, great mattresses and pillows, air conditioning, wifi, large tv with many

in oakland, it is great to have gated parking, especially at night

it is perfectly located (for me), and both the hotel and parking are behind a security gate

parking was convenient, and the check-in process was easy

dog poop in parking lot

pool , jacuzzi and gym and bar in hotel

just bar area closes too early.

my kids loved our stay, especially the indoor hot tub and pool

nice full kitchen

facility, used laundry room and hot tubs

size of room, cleanliness, gym, lobby and buffet style breakfast.

my kids liked it alot

was 20 minutes l ate for our complimentary breakfast but the staff was so nice they still made us our delicious

i loved that they re a pet friendly hotel

for all three days stay we hv to split table w my kids as well as que for the second helping

the rooms are all smoking and there is a lot of burn marks from cigs and meth

parking was close

cheap and i like the indoor parking close to rooms.

room smell cigarettes everytime, even we are not smoking tabacco

too much traffic to small for parking

staff was pleasant, view from room was beautiful and pet friendly was a plus

fully equipped kitchen

he told me where the pet supplies store was, so i could buy a leash for our cat and let him out after that long

spacious suite with an equipped kitchen, pool with long hours

breakfast, full kitchen in room, staff

get to the pool you had to walk through 2 buildings then go outside to get to the enclosed pool

wifi is unreliable and slow

room was next to the laundry storage, i could hear the staff talking loudly for quite a while when trying to

room service tray left across from my room for over 24 hours.

spa/pool area needs remodeling

we had a totally charmed dinner with our kids in the hotel lounge

rooms are inviting, the grounds are beautiful and the pool, spa, and tennis courts give kids / families a lot

liked that the manager for the restaurant and bar lounge on duty was very nice and accommodating to my needs

we had a wonderful quiet dinner in the bar one night and breakfast every morning in the french cafe

our granddaughter enjoyed the kids' pool

is a beautiful building with great history that includes an on-site restaurant and bar, pool, and gym

wifi in the room was a bit spotty. there is no tv, but who needs tv?

just wish i had a longer stay in order to enjoy the pool, too

breakfast was good (pastries especially), but otherwise fairly ordinary

the bar and restaurant are excellent and easy to access

parking at the hotel is limited, but there is a public parking a half block away

friendly, the parking was off the street and safe and the room was very clean and quiet and had wifi

free parking

the wifi connection is not good

check in was super fast and easy, she let me pick my floor, parking gave me peace of mind, room was very clean

the staff were very helpful and friendly, and the bar downstairs was great

desk, strong wifi, lovely downstairs area to work and lounge in, great and friendly staff, completely

gym was very lacking. rooms were quite small.

good with kids and family friendly but the style of the accommodation (no separate rooms) probably not great

tiny gym

was a timer for the light in the gym that would turn the lights off mid work out because it is on a motion sensor

the rooftop bar was a nice place to hangout for a few hours before the concert

roof top bar was beautiful and food was excellent.

comfortable bed, great gym, felt safe with staff & valet parking & area, nice looking hotel, quiet elevator,

roof top bar area was great before and after the game

was able to fit two adults and two kids in there without a problem

great staff , great location, great breakfast

breakfast was good

the staff, gym and location

room has a well equiped kitchen, coffee and tea

free parking, 12pm check out, friendly staff, comfortable rooms, hbo!

excellent quality, very comfortable, breakfast included !:)

clean,tidy, everything we needed and also had parking

parking is very easy

pet friendly hotel

the breakfast included some options of cupcakes, cross saint, fruit, coffee and juice

free gym

pool and gym access at the ymca

great motel and the bar inside the motel had the best drinks

pet peeve with modern hotels: very rarely is high speed internet high speed

i lied it because of the laundry room

it has free wifi, and a water boiler in the room which is very convenient to make a reasonably good tea

the charge of laundry is fair ($4)

staff was nice, and i had no problem with the free wifi

there is some problem for laptops to connect wifi. the kettle is broken, too.

it sucked that we couldn t use the pool or gym, but definitely understand about renovations.

the coffee bar downstairs was nice and convenient

friendliness of staff coffee bar excellent healthy foods clean room

i travelled with my service dog, and they wave the pet fee because of that

parking fee it s very expensive, 80 usd per night pet fee is also expensive, 150 usd

location superb gym super clean great room with amazing entertainment program free of

the gym is a little small

the gym was also really nice

design, the comfort, they thought of everything in the room, the bar was great and so was the salad and juice

complimentary water in room, great snack and drink bar in room too, and very friendly and

really friendly staff modern room nice spacious lobby bar to meet friends in

room service either never arrived or was hours late, slower than any hotel we've ever stayed at

hotel doesn't have room service, but integrated with uber eats instead

rooftop bar wasn't open yet.

early check in and late check out it was perfect roof top was beautiful scene from the room was

my kids really enjoy the indoor pool. i have no complaints...so far we are all satisfied!!

the view, breakfast, the room.

did not offer complimentary breakfast or coffee parking

desk staff that checked me in, went out off her way to accommodate my needs and request for an early check in

took over jacuzzi, used up all of the towels in the pool area, allowied their kids to throw jacuzzi water into

room service food was exceptional

no gift shop, no atm, no 24hr room service.

excellent service from check in to housekeeping and room service

the spa was closed until end of the year

no room service, very loud noise and no bespoke orders during the breakfast

one of the highlights of our stay was the convenient parking available at the hotel

room, perfect wifi, pleasant and helpful staff

wished it had more parking but it was still great.

wifi kept going out, would be nice to have a closet in the room.

free parking is a plus

they were very nice about letting us do early check in

the restaurant and bar located on the property is excellent and very convenient

my kids especially loved the beautiful pool and spa area and we adults loved reading about the history

the pied piper bar is a gem, cocktails looking up at that maxfield parrish mural

the room service also was great, we ordered in

gym was excellent for a hotel gym

room service is a bit over priced and the breakfast set up wasn't the most complimentary

when they say pet friendly, they mean it. we will be back doon

the gym was good and their complimentary coffee was too

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

the cleanest of the place and room is so roomy the pool and the gym are nice and clean

no hot breakfast offered.

they didn t have room service but that was due to covid so i can t be mad

kids liked the option of a pool

i can't sit at the bar with two kids and the restaurant was too fancy for them

the pillows could be better or have more options - particularly for kids

kids access to property and top floor club

kids under 16 are normally provided free breakfast at other hotel chains but here it wss only kids

the pillows could be better or have more options - particularly for kids

the amazingly comfortable king bed and the huge gym

laundry in a basement is very affordable: $3

wifi 10/10: very strong & stable value for money 10/10: super worth it with its great location,

the laundry in the basement was a lifesaver for us, as we were in the middle of a long trip

great location, early check in, polite staff.

interieur and beds, small complimentary breakfast (cake and coffee), good wifi, clean

room service on a sunday but that is understandable.

the room service option was a third party, and it was annoying that i had to answer the question of

a big deal as there were plenty of breakfast options nearby but would have been nice to have the option of having

breakfast-just tea & coffee, but they had decaf which many surrounding coffee shops did not

staff and service nothing was too much trouble allowed early check in and late check out, stored luggage

gym could have been a bit better and more well equipped.

beautiful hotel, lobby, bar & large room.

beds, great room service selection, very friendly and helpful staff, fantastic

they gave my kids activity bags which they enjoyed and came in very handy

late check out is at 2p

free breakfast and late check out

i wish the bar was open earlier, i didn t get to have that experience.

the hotel is modern, clean and has excellent facilties such as the bar and restaurant

the bar and restaurant - the minibar and everything else :)

the gym facilities could ve been better and the air con in there needed work. it got very hot

limited facilities, no laundry or pool

location is excellent, great wifi, comes with fridge to use. wonderful staff

our tv didn't work and the gym was lackluster.

wifi could have been better

parking on site easy, staff friendly, hotel bar great, with really good staff as well

good location, free wifi

laundry delivery to the wrong

we loved all the activities for our kids and the beautiful artwork theoughout the property

gym was small and very busy in the morning

staff were good, play room was great for adults and kids.

great hotel in a great location. plus the associated bar is excellent also

is an irish bar nearby that plays music so loud the walls shake

location, friendly staff, a bar in the back, small but adequate rooms size

staff were excellent got early check in

for someone that is coming from out of country we rely on the wifi and it wasn't good

rooms are very small, as is the gym

wifi was a little complicated to access and did not work on an older phone

they advertised a gym in the hotel and room service availability but was told that they did not have these

as pet friendly with no added fees

doesn t have a gym