wifi did not work

room 7 was beautiful! bar was great. staff wonderful. fab stay!!

car parking g!

there is no car park and this was stated in details but it was easy to park on road nearby and parking is

the breakfast was absolutely gorgeous

opening the bar area when restaurant was closed etc), comfortable rooms, clean, space for parking

on-site parking was an added bonus

it s a perfect place to stay, a beautiful period building and garden with ample parking

wifi was a bit iffy when trying to join a teams meeting.

wifi doesn't work upstairs at all

lots of parking

- room service menu was quite limiting

maybe this: the food choice of room service is not very large

wifi didnt work in our room..no internet [in far corner of

food at the hook restaurant is fantastic and the the lounge and bar areas are both very nice places to be for

breakfast was excellent but i would have preferred a choice of fruit and yogurt that i could serve

poor breakfast/ service and small beds

cracking breakfast too

breakfast was delicious with a good menu choice

plenty of choice @ breakfast& good fruit salad

spa could do with a few more loungers and chairs.

was pet friendly, service levels are exceptional, food was excellent, the room was in the old part of

full of unruly kids with large inflatables

booked very last minute so couldn t eat in the main resturant so ate at the wine bar which was great but the

left on the bar while the suited maitre d was talking to a client with a dog and fussing the pet but oblivious

we did find the restaurant service at breakfast to be a little slow - but a very minor quibble!

you pass behind the bar and past the entrance to the kitchen

a real hideaway dream. very welcoming staff, wonderful location, excellent breakfast.

no fires lit which were needed in the bar area on a chilly night.

rooms were old sound insulation was poor they didn't have a bar some service was slow

parking in the road outside free except tue (market)

there was ample free parking right in front of the inn though we were informed that on tuesdays, market day,

easy parking right in front of the inn

only suggested improvements would be to provide the wifi code at check-in or have it on a notice in the room

food and breakfast very good; excellent parking around the high street and great location for exploring other

hotel with great bar and excellent restaurant

we enjoyed the bar area and the residents lounge for after hours

great location, gd food, entertainment for kids and excellent service from staff

great service from friendly staff, nice menu for the evening and great breakfast, no parking

why don t people put coat hooks in bedrooms (it s a pet hate of

hour security at the gate very clean and reasonably priced lounge area washing machines swimming pool

more information about the availability of the swimming pool

friendly helpful hosts, clean rooms, comfortable beds, gym and pool.

wifi was terrible but otherwise it was great value for

laundry room, fridge freezer and water dispenser available on

room was spacious and very clean, recently refurbished to a very high standard, the bar was well stocked and

ud83dude03 free parking

breakfast room service available

the staff especially the lady in the bar and restaurant was fab couldnt do enough for us

breakfast not enough variety eg fresh fruit, prefer toast and coffee/tea from kitchen instead of waiting for

the bar, dinner could have been slightly less formal and better value for money, a couple of confusing

good parking

access to the swimming pool

excellent room service and the staff made an effort to remember our names.

swimming pool

new inn hotel has good parking facilities

later as it was bad weather and we wanted to relax a little longer (a weekend away without the kids for our

lovely food, comfortable rooms nice bar area.

need better wifi so a person can contact home

very poor wifi connection

parking is very easy

ideal location quite good for kids i like the old character of the hall

delicious breakfast and bar meal

the staff at reception was also really helpful to tell us what to do on a rainy day with the kids

breakfast offered a great choice of hot and cold options, the staff were very cheerful and helpful

the only negative was the wifi was a little unpredictable but they sorted it out very quickly.

you can see the tolkien door from the bar room windows - one of the most photographed church doors in

is an old-fashioned british hotel , in an old building which fitted with modern conveniences like wifi and usb

wifi poor

substantial breakfast that is included with the room

was good great location very pet friendly staff very friendly parking free and easy nice free standing large

an old hotel with character. very pet friendly. staff very nice. right in the centre of stow.

the breakfast was varied and fresh and we also had dinner there, which was also fantastic

wifi info was not provided.

staff were super polite and helpful bed was really comfy pet friendly

minor niggle was that the disabled parking was occupied with vehicles with no blue badge displayed

parking was set on a higher level than the hotel,which was not easy to walk back to the hotel due

everything. breakfast was amazing. room service lovely. history and location perfect!

location, excellent gardens and outside seating area. bar was great, food was good

and groom and the guests having a lovely time but unfortunately we couldn t get a meal as the kitchen were

wifi was very slow, and smart tv didn't seem to be able to pick it up well/load netflix

good wifi and tv selection

the wifi-signal was often low, which makes it difficult to look things up etc.

shame

tv/wifi not great. could be a lot better,

no wifi in the room but not the end of the world

super friendly staff! great room service on the app.

incredible so when we visit again we will eat here we had drinks in the lobby, the snug and the bar

no proper parking facilities. serving bar staff, some could be retrained.

wifi not good

a small car park but just having the parking facilities was a bonus

breakfast was quite disappointing by the time we were finishing up people who had come down after

parking a bit awkward

the only downside was that the bar drinks were high

tricky to park but the parking is free and free.

wifi was not working!!

there was a good ambiance in the bar area

breakfast was first class, alice was very friendly and very very helpful, as we had no clue how to

cosy atmosphere. friendly staff great breakfast

surprisingly no noise from bar but a store cupboard opposite was irritating

00 with narrow corridors blocked by laundry, lift in use for laundry, and food trays on the floor outside rooms

the bar food was excellent

good to have a late check out and breakfast until 11am and being able to leave your car in the hotel car park

breakfast was good and having a drink in the bar after the theatre was a great end to the evening

the room service food was excellent. room was comfortable. reception staff very helpful.

a cosy and inviting hotel bar (especially on a cold november day) with great festive cocktails

nice hotel bar and dining room

was checking in at the same time so it did take a while hence no room service but i guess booking in needs to

super balcony, shame bout the weather tho ud83dude0fwifi great

the amazing balcony the room was so big access to coffees room service service was amazing

garden is fantastic for the dogs and having room service so that we could watch crufts in our room was a brilliant

early check in was available, room was excellent, quiet, very comfortable bed, convenient parking,

changing rooms and shower facilities in the spa needed extra attention

great location, friendly staff, pet friendly.

also, my husband had to move several laundry crates that were left right against the ramp

i especially enjoyed my room service and the large bath

the rooms were beautifully decorated , good sizes , great bathrooms ,with a safe and a mini bar

there was a problem with the wifi which we were assured was only

of in room service - cookies, water, teas and coffee to choose from it s clean and stays warm

the breakfast was very nice had everything you could want

gym swimming pool

pool and gym included in price

the pet facilities were not good

wifi connection and some areas seemed dated and need of a lick of paint/ some modernising (ie the

huge bed all very clean location was ideal,right on the edge of town facilities were great,gym,pool,sauna great

we also enjoyed the honesty bar for a quiet evening drink in the guests' lounge

the honesty bar and beautifully furnished dining room and lounge were also welcomed

i'm being picky, no parking on site, but there is free parking close by so not really a problem

ray was very pleasant to talk with and the honesty bar was appreciated

property doesn't have it's own parking so you have to park just up the road in the village square - the parking

rooms were an adequate size and comfortable. excellent wifi, great location!

choice for breakfast, also had room service one evening, food was really good

the rooms were very comfortable and modern also room service available

clean and tidy breakfast was very nice

no gluten free bread at breakfast.

disappointed us is going for dinner at the pub on saturday night at 9 and being told that the kitchen was already

wifi a bit dodgy . my fault, booked twin room so took me a night to get used to single bed again

not allow a 11:30 checkout, wifi required registration, and the hotel has a chemical order

the fact that this was just all unfortunate and that there must have been a problem in the kitchen

rachel the manager and gio behind the bar were brilliant

breakfast great pool good location excellent

the gym and swimming were good for the active one

pool time limited for kids

spa closed early on bank holiday

the only negative was the spa area

breakfast by the log fire and dinner too

not much wifi

very inviting, friendly helpful staff. evening meal and breakfast both excellent

room was above the bar area, so there was a bit of noise (music)

dinner saturday evening, which was because we had a dog with us and dogs are only allowed on the bar area

do try birdland at burton on the water which is amazing for kids

sofa bed was a little springy and only suitable for little children / slim built kids

it s very kids and dog friendly and the staff makes everyone feel at home

we had room service which was extremely good as came form the hotel's main restaurant and breakfast the

the wifi is sloooooowwww... had some work to do which became frustrating...

there was nobody serving at the bar even if we had wanted a drunk after dinner

restaurant (although it says pet friendly and there was an extra charge for it)

also plenty of parking at the property which was convenient

my new iphone wifi reception was excellent but my husband old phone had no wifi connection

and enthusiastic from peter the bell captain to the waiters in the restaurant and the lads at the bar who made

good location . reception desk was excellent offering fresh milk ,ice,advice on parking etc.

cooked breakfast available, (this was due to problems with kitchen

no restaurant bar /dining

dirty marks and staining of carpets throughout lounge kitchenette area

far away from work for me to consider going back but and no evening room service a little disappointing

great spa and gym facilities, particularly the pool and spa

our long journey and not have to pay to do so, access both the gym and pool for myself and the kids at various

as it was a special occasion the hotel really pushed the boat out, from a private reserved parking space to an

accessibility to parking while staying at apartments - not a dram this time of year though

really comfortable stay and the ev chargers available is very helpful

wifi very slow

all great on the whole. perhaps just better wifi.

plenty of parking

great having a bar and restaurant there

a huge bath, the manager was very friendly, unfortunately we were too tired to get down to the bar but it looked

plenty of parking

hotel with a fantastic upgraded room in the old part of the building, nice bar &

warm pool

m a member of the mercure in telford shropshire i love the gym facilities sauna swimming pool i m there 5

hotel is in the beautiful countryside, the pool is great for the kids but note that there are specific times

parking on site nothing was too much trouble food in restaurant was divine easy walk into

the staff were extremely friendly and breakfast was delicious

; evening drinks in the bar area was also very relaxing in front of the fire catching up on old times

wifi wasn't working.

not enough parking spaces

and helpful staff,clean comfortable room, view over golf course, breakfast parking wifi, good location for

would have been preferable to highlight on website what extra cost for pet was, even though charge was not

beautifully landscaped outdoor seating areas, plentiful parking and beautiful views from terrace area

free parking next to

i'm not golfer but understand they have a great golf course

excellent location, excellent staff, parking. fabulous room, fabulous hotel

the only thing i could fault was the wifi apart from that it was great.

all staff were really polite and friendly, especially anna at breakfast and simone on reception

wifi was almost non-existent in our room, however it was good when in the lounge.

they also allowed us a late check out so we didn't have to hang about in our wedding gear too long

no phone in room to call room service/reception

still an excellent stay breakfast was lovely

a little worn in places needed a touch up of paint there s no room service as stated as we were told by a

hotel has plenty of parking, decent wi-fi and is well located in a beautiful, peaceful rural area

we were not impressed with the wifi system as we could not get connected

location was great as was the breakfast

spa very relaxing

the fact that the hotel is pet friendly and the excellent parking

fantastic service, great food, quiet comfortable rooms and great variety of facilities esp for kids

breakfast is high standard

breakfast was excellent with a good choice of cereal including delicious home made granola & fresh

breakfast was also very good together with a great view from the conservatory

nice hotel bar 5 mins walk down the road for a good dinner

however an access gate from the garden onto cleeve hill would be great and a guaranteed parking

bit tight parking

the evening meal and the breakfast, both of high quality, were well cooked and well presented by professional

linen in beds not the nicest. needed wifi

wifi fine in some areas but patchy at best in others ?

staff were very welcoming, the room and bed were very comfortable and the breakfast was superb

we had a very good nights sleep and breakfast the following morning was perfect