was superb, nice to have a bar downstairs and food was great

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

stayed in a superior king room, which had a sitting room, terrace and a jacuzzi spa bath

room, very nice food, good gym, really helpful staff and amazing breakfast

the bar prices were a bit high

staff, great menu options for room service nd really good food, bed was very comfortable, room and bathroom was spotless clean

negative was spa small and pool full of kids

the black horse for a wedding the marquee was far better than i expected it had its own bar, kitchen & toilets the the chandeliers look amazing

shower door didn't shut resulting in us having to mop up water, sink in kitchen dripping all night, disturbed sleep

room was amazing and bar was inviting also

equipment provision in kitchen could be better

kitchen is great and really good communal areas

hotel pool and sauna

was first class as described, eat in the golf bar, hotel restaurant and the oriental restaurant and the food was outstanding in all three

we stepped through the hotel room door, the view out of our doubles doors that lead on to the golf course is amazing

wifi was really bad which we needed due to having a poor phone signal, we could only get wifi

view was beautiful and the staff on front desk were very helpful and room service was speedy

we were attending a wedding close by and was able to get an early check in

liked the golf facilities and excellent food

parking

wifi was not very good in our room

the bar and bistro staff were lovely, nothing was too much trouble

very friendly staff, and nice bar area to get a

the bar and garden room downstairs were beautifully presented

the dishes in the bar were really delicious

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

nice room, excellent restaurant and bar just downstairs

be aware that the pool cost is £15 not £10 but still worth it

the pool was a 10 second walk

nice rooms with a bar in reception.

and we had to turn heating off it was so warm staff were very helpful nothing any trouble to them gym and food a great

the spa and massage was excellent.

although we didn t use the gym or pool whilst there, to have the option is always a bonus

a little on the expensive with no breakfast included

children are allowed in the pool would have been useful as it was not a relaxing environment with kids

te check out 10 an hour , bathrobes and slippers extra 13)

was brilliant, bar and restaurant facilities really good, staff were welcoming loved the ice and filtered water at

a plate of scrambled eggs and a late check out from a clean, comfortable room on the sat morning

comfortable beds, great breakfast . allowed early check in.

informal. super friendly hosts. good links to durham. breakfast great.

from welcome fresh clean room people from the area who sat in the bar made me welcome

was close to major roads, plenty of food outlets nearby, bar downstairs

a short walk to the attractions of the cathedral, castle, bars, pubs etc

dinner (mp white's) was excellent, as was breakfast (+) very friendly reception staff and wonderful breakfast (+)choice of cooked breakfast on top of buffet continental selection (+)room was fantastic and the breakfast was amazing (+)lovely room very clean breakfast was lovely staff were very pleasant (+)room, breakfast, location, friendly staff where all wonderful (+)lovely room, with lots of character. the breakfast was excellent. staff were very friendly. (+) the hotel was very unique and quirky in the rooms, very clean and the breakfast was lovely it was also my birthday and the hotel had my room decorated with a card, badge (+) best breakfast in a fantastic dining hall

i ordered a room service salad from the restaurant which was excellent but

d just one pack of two biscuits each day)

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

be great to make more of the reading room, like running a bar in the evenings, as its so lovely

there was a good selection of cooked options for breakfast

from the beautiful views from our luxurious bedroom to the delicious breakfast , and not forgetting the suoer smiley staff

(for extra points: a bar with a selection of wines/whiskeys, and the morning papers

the breakfast was utterly delicious

location and beautiful view. song birds right outside window. laundry service.

great food in restaurant and full english breakfast

wifi tv and nice shower gel/shampoo

early check in closure time

good parking on site

lovely bar with original features and nice outdoor seating area, dog friendly

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

staff were very friendly and the bar had a lovely pleasant atmosphere

lovely bar area

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

staff where very friendly and accommodated my early check in without issue

room was small and the bathroom very chilly; tiny tvs in rooms; bar closed before 11

the bar was super, and the locals were friendly

in spite of no dedicated parking, there's always a place to park on the adjacent road

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

there was not any room service.

pool too cold

new equipment in the gym is excellent.

being able to use the spa facilities really made it a great

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

there’s a bar downstairs where you can relax on an evening

bed was ok to sleep and they allowed early check in and later check out

went into the bar and everyone was friendly

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

atmosphere in the bar & restaurant is typical english pub - fantastic

was delicious and plentiful, asked for early check in and this was facilitated

appearance of the pub inside and out is very clean & warming the owners & the bar staff are very pleasent & helpfull the atmosphere of the regulars are relaxing & friendly, the

bar and dinner was terrific, cozy and the people were extremely nice

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

town pub, pleasant clientele, great bar staff

no food served in the bar but was told i could get take away

it's a busy village inn with a comfortable bar area and rear beer garden

poole table and bar downstairs

gym very small but okay to get it chucked in for free with your

ev charging points on site easy to get to

friendly staff, clean and great wifi for a hotel

room service ended at 10 pm

room was clean and had all the requirement of a comfortable stay liked having a gym

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking available which is great

station

breakfast was brilliant

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

could not get wifi in room?

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

the location, the room, the attention to detail, the room service

restaurant which you can have for room service

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

good flexability on the late check out which is good for

wifi good signal close enough to walk from gateshead metro or newcastle train station

the wifi in he hotel was very poor

very clean and excellent staff we got checked into room prompt and late check out great stay

have good time with 2 kids, room is big enough for kids to run

swimmy pool

great value and excellent room and breakfast

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

a very bright smoke detector flashing all night. noisy spa area full of kids.

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and uni

the table the bath air con size of the room choice of tv channels free wifi

services for kids were amazing

room w was only an over head waterfall with no other shower head option which is not suitable for kids

the room service choices. especially for kids.

we would have liked more time to use the spa facilities as we didn't get the chance.

a real bonus, especially with kids

the swimming pool is excellent and large enough to swim in

grand hotel, has indoor pool & gym, but i didn't get chance to use these, maybe in my next stay

hotel - fantastic location and reasonably priced with great facilities too - gym,swimming pool,sauna,steam room and

they have a great gym for workouts

late check out on sunday was particularly good

buffet breakfast was a bonus

breakfast and gym were both on the second floor

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

so not really a family room if kids are a bit older

breakfast can be better

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

facilitated early check in prior to graduation ceremony which we were very grateful for thank

central location reasonable price great breakfast helpful staff allowed an early check in :)

beds were comfy, living room/kitchen was big and spacious.

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

great location. early check in. breakfast ok.

is in prime location for nightlife in newcastle, was great value for money and a unbelievable breakfast

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

all amenities were included and all our needs catered for including both breakfast and dinner on room service

drinks i have bar expensive but to be expected.

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

got room service and the food was really nice too

good wifi

there was no room service even though it said it was available on the website

great location, early check in and kate check out, nice tv and bed

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

the early check in as standard - and the option to give them a call to see if even earlier is possible

clean, comfortable, secure. complimentary biscuits. late check out.

breakfast was also good

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having to take the

and 1 small apple as well as kids apple juice

we loved the pack up breakfast

room was very clean with a really nice bar area to relax

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

lovely bar and breakfast area

lovely decor and beds are super comfy and the late check out was great.

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

bonus of having a swimming pool

pool facilities, really good breakfast, quiet nights' sleep, good sized room, friendly staff

pool, spa & location

freindly staff great location and great pool/gym

very clean, good breakfast, friendly staff, and prime location. great value for money.

butler robot was brilliant for room service

r a fee of only 20)

good wifi; selection of teas etc

the layout was spacious with plenty of space to sit and relax in the bar area

the hostel has a free laundry service with washing machine and dryer

staff were helpful and friendly and having a laundry room helped with 3 young children

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

clean hostel with a nice bar and pizza s are lovely

there is laundry facilities

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

wifi was not optimal

charging for early check in

the gym was clean and the machines were good

very spacious rooms with kitchen area. breakfast was good too.

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

early to our early check in just on the off chance we could get in

good value , clean comfortable. nice bar downstairs doing good food.

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

bar opened late and easy to drive to

hospitality, good deals on drinks in bar 2-4-1 on some drinks

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

the breakfast was very nice also, including the service

instead so no manor issue but would of been nice as we both hate eating in bed when it came to room service

we used netflix whilst there and had to connect the tv to my personal hotspot and the wifi signal wouldn't work for either of our phones or the smart tv without losing connection

extrememmy clean very spacious and lovely spa bath and separate shower

the wifi connection was slow.