hotel is located near the airport and has a shuttle to airport the shuttle is flexible and arrives on

good shuttle service from/to the airport

excellent & helpful staff, shuttle very prompt & courteous, rooms were very q1uiet.

i really appreciate the shuttle service

very friendly staff. hotel is located by airport for quick access. great shuttle service.

should have room service 24 hours

all staff were friendly and helpful, especially those in the bar and restaurant

when we walked in our kids

kind staff, cosy room and great to have 24h access to the gym and swimming pool with

large pool & spa facilities that are 24/7

restaurant is noisy, shuttle driver watched as my husband loaded our luggage and that of others not in our group into

comfortable bed, easy check in and good breakfast.

pool was 24

there also is a rather small swimming pool plus a hot jacuzzi, which worked well with the kids at the end of the day

the swimming pool with hot whirl pool was the highlight of the hotel

prehistoric to still be trying to charge for in room wifi

convenient for early flights with kids walk in and out of hotel directly into terminal 3 and very accessible via train to union

and at the price per night, i'd have expected to have been provided with at least a continental breakfast

it's so convenient (especially with kids) that they could charge even more

location is priceless, we were traveling with kids and a lot of luggage and it was perfect

from staff on arrival and we were able to have a very late check out

easy access to the airport via the shuttle train

the bar and dining area nice and the design very

modern, clean, and right next to the airport via free shuttle train.

the gym is well equipped

the room was clean, and the room service was quick

no info given about wifi password

the room service

the distance between desk and parking and rooms without any luggage carts in site.

the only recommendation would be to have clearer signs/instructions for guest parking closer to the hotel elevator instead of the public/casino parking

the pool and hot tub were to cold

breakfast was fantastic, the dinner was delicious, really appreciated the early accommodation to my

kids being allowed to sit at the bar

didn't use restaurant, but the breakfast bar looked fine.

location and shuttle service

room (2 double beds and a sofa bed) was very large, and included a small kitchen area (coffee machine, microwave and sink), which i wasn't expecting

don't like that the pool and gym were closed down due to covid

gym was small but with the peloton bike and free weights had a good workout

good size tv .. comfy beds .. quiet .. late check out ..

free shuttle minutes from the airport

very clean room friendly staff gym facility not the best, but has the basics and it is clean and large enough

it was my 2nd stay there and i was again unsuccessful connecting with their wifi.

there was gym in the hotel

booked believing there was room service so that i could get a meal after a long flight

unfortunately the rest did not go well, so i am glad the gym was open 24/7 to help me sleep

the location is great and the wifi actually was good this time. the privacy was excellent.

wifi is free and easy and parking is ample and above ground

wifi is free and easy and parking is ample and above ground

further more the window curtains not covered was not working the outside parking yard light was coming in all night long couldn't sleep entire night

free wifi which is also strong and stable

good gym and pool and decent if pricey food

they have a shuttle that runs back and forth from the airport from r3 on the ground floor and departures

comfortable. close to the airport. available airport shuttle

lots of noise from the bar and kids running around

nice pool - kids liked it a lot

swimming pool and gym were exceptional

an airport hotel of this level and quality should offer at least some choices of 24 hour room service

restaurant was good and check-in and dining staff were so friendly and patient with my kids

room service: friendly person delivering

wished the swimming pool had been open

the shuttle service was

we loved the gym and the pool, very clean and well maintained.

we,including my kids, couldn't not sleep whole night

breakfast was more expensive than i expected, but the quality and taste of the food was good

there is no room service every day

to covid-19 they unfortunately we're not serving breakfast

strange kids was screaming in middle of night near by rooms at corridor

the kids and i loved our room. king bed with sofa bed and huge tv. the room was huge

strange kids was screaming in middle of night near by rooms at corridor

i was in a rush to check out as i had to go and pick up my kids and it took them forever to give me my deposit

was in transit so it was a very short stay and i was alone with my two young kids

very clean staff were amazing great shower pool hours were very long

late night shuttle service can be slow. need to call the property earlier to schedule it.

hotel with all the basics, indoor gym and swimming pool

very clean, free shuttle bus from the airport, staff always kind and available

comfy bed, and it was pretty quiet. free shuttle to the airport is a bonus

to take an uber cab because the motel shuttle service dont start til 4:30-12pm which is ridiculous why offer shuttle but not tell us they

i would like a better gym

shuttle bus schedule was not great.

nice gym equipment friendly staff clean room able to solve problems easily

wifi is great, so is the fitness center

they have a nice gym, the breakfast was great and the free shuttle service to the airport.

to yyz shuttle from the airport is free was kinda late so we had to wait breakfast buffet is top notch

a large group of kids arrived late on my floor and they were quite noisy for a while rooms not very soundproof

noisy planes flying overhead. free continental breakfast would be great!

is a coin laundry facility and great free continental breakfast

suggest to have more coin laundry set or have the wash and dry all-jn-one

most importantly, one of the best shuttle services

s reception and breakfast staff they have allowed us for late check out

specifically chose this location because i was with my kids and i needed a suite with a separate bedroom

ym, sauna, pool etc)

to catch the shuttle bus at the airport was not clearly explained, so ended up waiting in the wrong place for an

was difficult to figure out the wifi, no one told us to just connect

the spa was closed on sunday and monday limiting a guests option to book an

room service told us to call back - took a long time to be able to order

the second morning wr were awaken at 0630 being beside a staircase that 50 kids were running down, running down the hallway

were super nice, place was clean and cool looking, it had a pool and gym, place was by transportation, not too far from food places and stuff

from the free breakfast and coffee available all day, to having a gym and a pool on site, this hotel is perfect

the kids had fun in the pool

the pool was closed. choose this hotel to have pool for the kids.

the pool.

location,room gym pool towels

laundry facilities were complimentary

views from the room aren't great it's just the road and other buildings, the pool was nice however maybe they need a bit more chlorine as it tasted a bit like urine, only other

pool was nice temp

wifi was not good enough and the tv

didn't use it but had a pool we could've used

no on-site bar / lounge. typical ihg breakfast not available at the location.

kids running around on all floors 'hockey team i think' someone should have controlled that

loved the pool

pool & laundry facilities were closed although no mention on the website

for one or two nights: shuttle service to airport and local facilities

not even room

free breakfast with the stay was satisfying and fresh as well as a welcome addition before heading to

the breakfast the pool the staff was wounderful

it was clean! pool was awesome for the kids.

to much truck driver in parking lot stand watch other ppl all desi

fair room service

- polite staff members - cleanness of rooms - free parking slots - free wifi

coffee no breakfast no service no way to due your laundry there is one guest server that harrassing me also the room view is

the gym was in the basement & lights went out as motion activated

the kids enjoyed the amenities, swimming pool and fitness room.

none of the tvs worked so traveling with kids was difficult

inexpensive, huge suite, good wifi

comfortable beds, large room for a family with 2 kids

they have a great little gym, free coffee and wifi and a truly helpful staff on site

shuttle service was on time, easy to find, and the driver was friendly

also, the wifi was open and unsecured, which makes it difficult to do business / work on the laptop

wifi a bit unstable, room not clean

the shuttle was great, staff very friendly and helpful.

thout tub)

room service not provided

breakfast was also scrumptious but i think more variety should be added for vegetarians

staff, convenient parking, free breakfast hours, comfortable bed, many restaurants near by, shower water pressure,

relaxing atmosphere, free parking, there is also a laundry room in

kids had a great time felt safe, comfortable

pillows were flimsy (worn out feeling). spa tub looked a lot bigger in picture than reality.

i was woken up by kids at 6 am running around and shouting in the

hotel initially surpassed my expectations, small workout area, pool, and hot tub, nice rooms and layout, free snacks and water at check-in

early check in time.

kids loved the pool, and t just how nice everyone was, loved that they could buy stuff at the front counter

overall the staff were pleasant but the kitchen staff were the best

laundry room can have a little device to pay with card or with tapping.

clean, modern, workout room, pool, free breakfast, comfortable bed.

a special highlight was the breakfast—simply outstanding

not much of a gym here but otherwise

7 its located in an industrial park, no food or bar after 9 pm breakfast, and disastrous bad bad

nothing. gym could be more airy and more healthy options for breakfast.

& bar on site, pool & hot tub

the only thing that could be better is to be on the shuttle bus route

breakfast could be better, some days the room service didn't organized the beds

pool was nice as we had it all to ourselves

that is served in the morning was lacking in variety, and the staff replenishing and working the bar were very rude and unfriendly

the bar was closed.

thanks for ruining the stay for our kids during one of the rare occasions a middle-class family like ours could go out together

it's makes me feel at home especially the kitchen, the bathroom and ironing etc

great laundry room!!

room and the kitchen

they didn’t had change for laundry

the room has a mini-kitchen with a stove, microwave, coffee machine and a full-size refrigerator

the gym was so small, breakfast didn’t have much interesting options.

restrictions, but breakfast was not that good in terms of variety, especially for families with kids

clean, spacious, got a gym and provided airport shuttle

on the one morning, there were 2 kids screaming from 8

i liked that there was gym facilities available

slow in plowing parking lot after a snowfall

wasn't cleaned well and couldn't park in some parking spots because they were partially covered with snow

room service

my kids and i enjoyed our stay and will surely be returning again

my kids and i enjoyed our stay and will surely be returning again

now is practically see through the restaurant on site took a long time to answer the phone for room service but it didn't take long to get

swimming pool coffee room people small refrigerator table in a room.

of parking, great extras like pool and sauna

room service, dirty room, bedsheets were with stains when we check-in. broken chair in the room

hotel good facilities in room including microwave and fridge nice pool and adequate gym location fairly central very friendly and helpful staff at reception especially

easy to find 2) staff were friendly/helpful 3)accommodated early check in request which was very helpful 4)check-out was

maybe a bigger breakfast but other than that would recommend to others.

parking

many tables and chairs where the breakfast was people shouldn t be so close like that

its worth less, my family and kids unhappy

breakfast area is kind of small

really like how well the room service organizes our stuff while they make the bed

ile not terribly pretty, in a parking lot behind restaurants and a gas station) but the interior of the hotel and rooms were

the hotel also offers a gym and laundry facilities

in the parking lot, you will find a gas station, mcdonalds and tim hortons

the hotel also offers a gym and laundry facilities

restaurant bar was good too

location, room service and comfy beds

st $2 room fee) - was very

he was so professional, respectful and helpful with us and our kids

wifi created lots of issue & didn t work on upper floors

walking to pool close to lobby

that lasted about an hour then there was screaming kids again at 1040, 0220, and 6 am

the staff had no control of the kids running halls until early morning

didn’t get to use the pool but looked great

kids running all over hallways screaming and

pretty clean and organized.. the room service quite fast.

early check in

don't have cash for the machine there's no way to have a bottle of water in the night when the bar is closed

elevator issues. no room service.

complementary continental breakfast area was pretty packed and a bit stressful

breakfast sucks

complimentary breakfast was also very nice

the rooms are perfect for business travelers, the gym and pool are good, the breakfast is good and the staff is warm and welcoming

nice to have some separation in the rooms with the min divider pool isn't very big, but great for kids, they had a blast swimming the

kids running up and down the hallway slamming doors at 7am

property’s pool is super family friendly. i really appreciate the family friendly environment.

the restaurant and bar had great food also

gym was amazing

ice pail was dirty. snack bar was ridiculously expensive. besides that, no complaints :)

room not very clean and old carpet