breakfast usually cold, plates not heated

friendly staff, 24 h pizza, nice bar and coffee area, lovely receptionist.

great location. staff frienfly. bar and food good. clean and comfortable. had a lovely stay.

bar fridge, travelling for long periods of time i would like to be able to go to the supermarket

which some of the food wasnt the warmest, loaction didnt feel the safest i had also asked for early check in whicb we didnt get so we had to leave the wedding we wer attendin half way threw to

great location, quiet, comfy bed, early check in

the hotel was great, central location, clean room, nice bar area and friendly staff

in the room as to what room service can be availed of would handy

breakfast was good value plenty of choice, fresh and tasty

asked for late check out as i didn t get much sleep due to all the noise, this was declined due to late

we got an early check in, so cannot complain about the view

gym is small and compact but well stocked and worth a visit

we had cocktails in the cocktail bar which we found very relaxing great atmosphere

breakfast plenty of choice and such a beautiful room

jazz bar, cocktail bar and breakfast room were on point

breakfast really nice, room was lovely and the queensize bed was really comfy

oh, and their guest wifi is not secure

james), the laundry service bundle package was value for money as

rooms very warm. no room service. the bell

i stayed there with my two kids

no pool for kids but thats expected in a city centre place in ireland

following booking and also when logging in for wifi

all good - maybe a little more room service choice would be nice.

at reception where fantastic and so welcoming, the bar and restaurant staff where also amazing

think the drink selection at the bar could of been better the drinks we wanted weren t

6 room service charge

restaurant food and service were fabulous and the roof top bar is a gorgeous place to relax and unwind

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

saturday night wouldn’t be ideal for those with young kids

lively outdoor dining, indoor restaurant and music and bar on the roof

room was ready for early check in. very clean and comfortable room. although

the location the staff the architecture the shower was nice and hot good wifi

fresh look in historic building good facilities wifi, bar

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of town also easy to get

not really aimed at young kids.

room service is quick and value for money too

booked it for the wrong night asked to correct this and had to pay an additional £30 for early check in rather than just miving it forward £110 for one nights use not happy and wont use

one particular waiter in restaurant was so attentive and great with the kids extremely pleasant and helpful

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

choice of tv channels , no customer parking or drop off area at the entrance , no spa or gym

from 8 am to 8,20 am none stop,which i reported to reception on 2 occasions they took £20 of my late check out

excellent breakfast

the breakfast

was just about perfect had to queue for our breakfast but it was just very busy and we didn’t have long to wait

room service: we ordered two pizzas and because they were 15 and 16 each, we thought they would

even if you pay for early check in, you won't be in your room untill atleast 13

the late check out was great

did laundry but very expensive

not forgetting the room service staff

lady who served us lunch was really good with the kids, not only mine but another little girl who was running around

great selection of food for breakfast

rooms ok for 2 adults and 2 kids

milk and cookies at the bar for the kids

the showers were cold and we were not allowed a late check out

room so great for girls getting ready, water machine in the hotel reception and was able for 1pm late check out

comfortable bed, early check in accommodated. polite friendly staff.

breakfast was perfect, but no croissants

the pool table was good fun with the kids

the breakfast was also really great

kids bed on of the main bed

the hotel itself was exactly as described - better in fact given it's well stocked bar and pleasant bar area

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

nothing was a problem and on arrival the kids got a token to use in the shop, nice little touch we

no marmite, gym was right down in the basement and no pool

view, room service fantastic

for 1 night with kids 11 and 7

was beautiful room service - breakfast was very prompt and was delicious steven on reception was fantastic great

breakfast was more than tasty

breakfast a bit hotter but still good

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids activities

got late night room service and they were not well versed with coeliac disease but we were given the room service

only issue..no corona in the bar ud83dude01

the bar and dining area is gorgeous and the function are is lovely

loved the bar & bar food was really good too

location, very nice ambience, lovely rooms and the bar is a must go visit

the bar and restaurant is lovely! the shower is also fantastic!!

we also made use of the gym

reception arranged early check in which was appreciated

was perfect, the staff were lovely after haggling at the bar they final would let me buy them a drink

staff , good value for money , late check out - 12pm , decent breakfast

an early check in request was also not met

we didn't use the kitchen area or lounge area, but both seemed tidy enough

also a really nice comunal area and kitchen which i only saw on departure

there is a kitchen there

there was a kitchen if you wanted to cook there although we didn’t use this facility

there was a kitchen and common area as well

free parking and good wifi is a bonus

didn t overcharge for breakfast for the 3 kids

i don't understand the 10 service charge, i have never seen a mandatory room service charge before and the fact that it was so expensive turned me off wanting to order

david in the bar is such an asset to the place and tony in the breakfast room so helpful and friendly

10 room service charge) but was well worth it

calvin and jp were super friendly from check-in, to sitting in the bar and having a nice chat

breakfast felt a bit chaotic, the young staff were overwhelmed and had to ask several families and

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not my thing in the morning)

they don t charge for parking - even though it was open week and seemed like everyone was trying to charge double for

a fabulous breakfast, beautiful bar and dining area, gorgeous and quirkiliy designed bedrooms.

received by one employee, i believe his name was michael, very kind, gave us the option for a late check out without extra charge

breakfast was very good with good number of options to choose from

only thing confusing was there was no bin or designated place for breakfast dishes

the location was great, rooms were clean, warm & spacious and the breakfast offered was lovely.

friendly staff, delicious breakfast, and very comfortable beds

i was given early check in and late check out and the staff arranged all my taxis

location with easy drive in to belfast attractions and free parking

the river bar

staff was friendly and kids enjoyed the pool

the room service was great

the service, the room, the cleanliness, the parking and the overall atmosphere was excellent

the beer garden is beautiful and relaxing and there's shops just next to hotel and chipper for kids that don't eat out

the breakfast was excellent and the staff very helpful.

breakfast did not have many options available, especially for kids

hotel info in the room, so no idea if they did room service even though the advert says they do, didn't even know what number to press on the

pool is heated so it was really nice they have floats, pool noodles and beach balls for the kids to use

there is also loads of on site parking too

the food was good too and the gym and pool were

had to get swim caps for swimming pool decided not to use it

t much) was really rude and did make us feel a little uncomfortable whilst eating are breakfast

small gym if needed with freeweights

the restaurant and especially the bar had great atomsphere, and the location in lisburn was good

into the hotel after our journey to an unexpected live performance and a bustling bar area

problem we had this stay was getting through to reception to order room service

good self contained laundry and kitchen with all amenities provided

liked the little guest kitchen facilities - handy for families with kids

heidi even allowed the kids to set up cutlery for breakfast and kids were over the moon

lovely rooms, excellent breakfast, kind and accommodating staff

wonderful full breakfast—everything you’d want and more. staff were very accommodating.

the price included breakfast and i felt satisfied to stay here for two days

beautiful hotel, the breakfast is to die for, amazing staff

the breakfast was excellent, and the portions were very generous

beautiful breakfast

breakfast in the morning was a wonderful experience

breakfast was lovely. location was perfect

great location, spacious and comfortable, clean and quiet. easy parking and check in.

lovely self-service breakfast and everything you need

parking was public so not always a spot for my car.

good selection of foods and drinks for a continental breakfast each morning

we enjoyed the self service breakfast both in the evening and the morning

great location, great bar and cosy clean room

bar staff member was a bit rude so left bar and went bar just down the street which did great

i enjoyed the fact that guest could bring their dogs to the bar and stay in rooms.

a paying guest i didn't like being asked to vacate our seats in the bar by 5pm as it was needed for someone else

in bangor, food was to die for and shout out to the friendly helpful staff who gave us a late check out so my wife could get a shower after a freezing charity swim

wifi a bit slow but was ok

wifi wasn't great in my room, but was better when i went outside

plenty of parking

peaceful place with parking and only a 10 minute drive to comber

plenty of parking too

wedding was being held so kids were screaming and running up and down halls at midnight

martin i’m the bar is a great asset

meal at the carvery and breakfast was very nice as well

staff were amazing, they really made our stay that much better, the breakfast was also good ( especially the sausages according to my 13 year old

wonderful hotel. quiet location. room very comfortable. breakfast and dinner were great.