beautiful hotel, the breakfast is to die for, amazing staff

the breakfast was excellent, and the portions were very generous

breakfast in the morning was a wonderful experience

showed us to our rooms which was a really nice touch, the room was exceeded our expectations, the kids were able to enjoy netflixs as we chilled for the evening, there are loads of restaurants and

breakfast was lovely. location was perfect

small gym if needed with freeweights

there was also a fairly nice gym on the floor that was not expected

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

bed was so comfortable and the bar and music was great

their kitchen is amazing, i like late bar too.

were at far end of building)

noise from room next door, kids and adults

the beer garden is beautiful and relaxing and there's shops just next to hotel and chipper for kids that don't eat out

noise from room next door, kids and adults

parking was easy

the wifi it's not continous you have to connect every hou ?

loved the room size and the bfast and late check out time

t v appreciated) quick

unfortunately we were unable to try out the gym due to covid however it looked like a well kitted out gym

as an extra apology the reception staff gave us complimentary breakfast the next morning plus a late check out at 2pm which was very much appreciated

asked every night what time we would like breakfast and met us by the kitchen every morning with a delicious breakfast

breakfast was filling and delicious

the price included breakfast and i felt satisfied to stay here for two days

heidi even allowed the kids to set up cutlery for breakfast and kids were over the moon

the beds are very comfortable to sleep in, and the hosts were great at accommodating an early check in and very early check out

was a very easy process for us to organise early check in and late check out, staff were amazing and we were upgraded from a double room to

the lovely bar downstairs was most comfortable

private parking was so handy

calvin and jp were super friendly from check-in, to sitting in the bar and having a nice chat

was a very easy process for us to organise early check in and late check out, staff were amazing and we were upgraded from a double room to suite for free

great to stay in the apartments. good space and perfect for our 3 kids. all kids under 6

the laundry did not work so the staff did my laundry

wifi connection was great

comfortable, well appointed and clean apartment with excellent wifi

it also had good wifi

the bar and restaurant is lovely! the shower is also fantastic!!

the bar and dining area is gorgeous and the function are is lovely

also the bar and the restaurant are just so beautiful and great food/drinks

the bar is just so picturesque & great staff

we were given early check in

staff were ever so helpful and accomodated an early check in for us

kitchen i was able to cook

a little too dirty kitchen.

there was a kitchen if you wanted to cook there although we didn’t use this facility

there is a kitchen there

staff were very friendly and accommodating with kids needs

mattresses too soft no ev charger the rowdy visitors (male, young, drunk) too loud

staying here - staff super friendly and helpful, allowed us late check out which was amazing

good gym for a nice pump

great selection of hot and cold options for breakfast and not too busy, staff were all pleasant.

being part of the ihg group early check in and late check out which really enchanted our trip

i likedthe way i was phoned in my room to say that my room service was on the way

good facilities and friendliest staff ever in particular francine on reception and mike in the bar who enhanced our stay even more with their friendliness and going out of their way yo make us

location staff couldn t do enough for we had a great stay there my husband loved the small gym that was there so would definitely stay there

laundry services way overpriced

the one gal let us check in 45mins early and waived the early check in fee.

no breakfast included

hot drinks (coffee and tea) for free for the whole day and a good coffee machine for free during breakfast time

they allowed early check in because we arrived so early

breakfast was perfect, but no croissants

wifi was alright

tvs not great no kids channels

superb location, friendly staff. comfortable and clean rooms. excellent breakfast.

rooms were spotless, breakfast was lovely everything you need

the bar area had a feel good

the complimentary wifi is very poor

bar ambience furniture not comfortable

modern interior, great facilities, friendly staff accommodated early check in no problem, spacious room and nice bathroom

the bar had limited choices available

check in was from 3, but we didnt get to check in till almost half 4, asked for a late check out as a courtesy for delay but they wouldnt oblige

the bar snacks could be better.like having sandwhichs plus soup with bread.ect

the bar staff went above and beyond for us

the other staff member who stood out to us was andrew the young bar man, again very friendly and made us some drinks off menu and even gave us some tips he uses to

booked it for the wrong night asked to correct this and had to pay an additional £30 for early check in rather than just miving it forward £110 for one nights use not happy and wont use

no gym or fitness room.

breakfast was great but a bit low on cold meats and cheese when we arrived

allowed us an early check in as the room was available when we asked to store our bags before check in

breakfast was excellent and so were the staff

early check in booked. room mit ready.

room service food was a little cold but was still nice

drinks in the observatory bar are a bit too expensive.

wifi didn t work at all which is quite poor if i am totally honest

excellent breakfast

breakfast was late but no problem the server was under pressure.

a little over priced for drinks) with great views of the city and great

great location. staff frienfly. bar and food good. clean and comfortable. had a lovely stay.

breakfast was far better than anticipated

lovely staff and given early check in on arrival.

friendly staff, 24 h pizza, nice bar and coffee area, lovely receptionist.

would prefer a bar of soap instead of hand wash. but that's just my preference.

great location, quiet, comfy bed, early check in

the kids very much enjoyed the free chocolate bar on arrival

to arriving i used hilton belfast's online chat to request early check in

false advertising for free wifi when we had to pay for it

modern, comfortable, clean, great gym, fantastic staff.

friendly staff who made extra effort with the kids

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

saturday night wouldn’t be ideal for those with young kids

restaurant food and service were fabulous and the roof top bar is a gorgeous place to relax and unwind

room was ready for early check in. very clean and comfortable room. although

lively outdoor dining, indoor restaurant and music and bar on the roof

noisy first night, i was in bed at 10 30 sunday and a concert was behind the building - raucous kids running around the streets

we ordered room service and the food was phenomenal, some of the best hotel food i ve ever had

no residence bar service after hours. last orders only 1 drink was allowed.

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of town also easy to get

where the breakfast room was located, what time our late check out was, where to find the wifi code or even where the lift to take us up to our room was located

jazz bar, cocktail bar and breakfast room were on point

fantastic room. roof top hot tub and spa excellent. overall a great place to stay!

exceeded this by also bringing a small birthday cake with a candle, in at the end of our lovely breakfast

berts jazz bar is an absolute gem of a place - the service is great and the music + old school vibe is a

comfortable beds, fantastic location, fabulous staff in the cocktail bar and very accommodating

arrived early and asked if there was somewhere our bags could be stored before check in

friendly and attentive staff at reception, bar and restaurant

negative was kids had to leave bar at 9

in the room as to what room service can be availed of would handy

never stayed there with my kids and found the rooms on other sides very noisy and the corridor at a certain time rowdy also

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities i needed

the room service wasn t nice but everything else was.

all good - maybe a little more room service choice would be nice.

were really friendly and accomadating there was an issue with our room service order which they

it had a gym the showers were nice rooms all had ac

very spacious room & very clean. nice bar area, good breakfast and dinner. excellent parking.

is a lovely hotel, cosy bar and restaurant serving lovely food, we had a great stay and josh at reception could not have

music in the bar was good

staff worked throughout 24/7 including bar facilities

place to stay, very clean, very friendly staff and a lovely bar and restaurant with excellent food

more than helpful and reception staff were accommodating and helped us with a late check out and early check in

a very warm welcome from staff on reception and within the bar and dining room (katie was especially lovely and very attentive)

breakfast was tasty

breakfast was lovely only the continental selection that you could help yourself was a bit

the room and bathroom were beautifully appointed and the breakfast was delicious.

friendly staff, delicious breakfast, and very comfortable beds

only thing confusing was there was no bin or designated place for breakfast dishes

breakfast was delicious with a large variety of choices

good continental breakfast. perfect location.

the location was great, rooms were clean, warm & spacious and the breakfast offered was lovely.

karolina on reception was most helpful and bar staff friendly

i ate a pizza for dinner which was delicious and a beautiful breakfast bar with cook to order food that was piping hot

the balcony bar is great as you don't have to leave the hotel to have a great night

for personal reasons we requested early check in which was adhered

was superb, from the moment we walked in, freindly staff, excellent facilities throughout, & a bar that made you feel very welcome, breakfast has to be a 10/10, once again staff at breakfast

also looking forward to a swim and there was a kids club in the pool and we would have to be checked out by the time the club was

excellent spa & gym facilities bedrooms where spotless & comfy beds food was excellent

the pool, hot tub, jacuzzi and gym were fabulous, nice way to chill and relax

quite hard to get a seat in the reception or bar which isn t a bad thing shows how busy they are but not good for my wee tootsies

the bar areas are beautiful, and lively, and the bar food great

the wifi wasn t great but it didn t really bother me

much for the kids to do, which i knew before i booked but the price should reflect this, it was a bit expensive

i was travelling with my 3 kids and the staff could not have been more helpful and accommodating

breakfast was great rooms large clean and comfortable

was quiet enough brilliant out of town location kids could sit with us outside and not worrying about to much noise and madness really can't wait

breakfast each day was great and set us on our way, while the hot tub is fantastic for resting the

the breakfast was outstanding! location great! host fantastic! house is gorgeous!

breakfast and location excellent. friendly staff

beautiful room and a delicious breakfast

the hosts were great and the breakfast gorgeous

spa is quite small & there are not enough places around the pool to relax so more sunbeds would

smallest pool i have even been in. service in bar poor.

chemicals in the hydro pools were quite strong and certainly on one day uncomfortable to the eyes in the lap pool

from our greeting at reception, the room, the food, the bar and leaving the hotel as well

i see some other reviewers complained about the size of the spa pool area - yes it is small but it think we chose a good quite day to attend as it was only us and

the bar

the place is brilliant for kids aswel, so much for them to do, all the lil farm animals & horses, and dogs, bikes, a play area

facilities were good, with a good kitchen, a lovely warm shower and comfy bed

stunning, hot tub was lovely surroundings beautiful and the honesty bar was such a lovely touch

hot tub was fab and so were all the animals the kids absolutely loved