beautiful hotel, the breakfast is to die for, amazing staff

the breakfast was excellent, and the portions were very generous

walking distance and the kids found a playground which is almost straight across the road, we had breakfast at

showed us to our rooms which was a really nice touch, the room was exceeded our expectations, the kids were able

breakfast was lovely. location was perfect

great location, grey gym lovely place to stay

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

a bit noisy for upstairs rooms but its all finished by 11:30 pm gym could do with a water font

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

hotel info in the room, so no idea if they did room service even though the advert says they do, didn't even

breakfast did not have many options available, especially for kids

breakfast did not have many options available, especially for kids

the wifi worked well compared to some other hotels i have stayed at

staff very friendly and the bar and restaurant are very nice. perfect getaway destination

pool was a bit cool

wifi issues in our room.

please loved it food delicious and kids loved the pool definitely be back soon

staff was friendly and kids enjoyed the pool

room service very good delivered by friendly staff

the wifi was a little slow, but that didn't cause me any issues at all

ample parking space

parking was safe

the price included breakfast and i felt satisfied to stay here for two days

kids had a lovely time

unfortunately i didin stay for breakfast as i had an early start for work

room very comfortable with good wifi

came back to the bar after dinner to listen to some jazz as scheduled but the musician didn't turn up

excellent wifi

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not

nice facilities and good breakfast. great staff.

have liked the website to allow me to review the kitchen facilities and bed configurations, parking for my

great to stay in the apartments. good space and perfect for our 3 kids. all kids under 6

very comfortable beds and lovely bar . lunch was very good.

free parking and good wifi is a bonus

great wifi

automatic front doors stayed open making the reception and bar areas cold

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

plus great bar + guinness

the wifi was unpredictable on the 5th floor. not awful, but cut out on occasion.

we were given early check in

the bar is phenomenal with the beautiful tree

wifi in room 207 was very weak and unusable

78 for breakfast with three kids was excessive

the wifi signal was weak, but that is a small thing, everything else was great!

clean room with access to kitchen facilities.

with towels ,very comfortable bed ,tea coffee with a kettle in the room , a big plus was the kitchen with a

there is a kitchen there

shower could be warmer and room 1 needs wifi details written somewhere

free on street parking outside

would have been better if there had been a kettle, even though the kitchen was along the hall

the kitchen had no fairy liquid to wash your dishes with

we had access to a shared kitchen, gym, cinema room and a large lounge with a snooker table

very central but poor parking facilities if you drive. free gym and cinema :)

it was a good location for the night, there was free coffee and a good gym.

very affordable place in belfast with kids

we also made use of the gym

parking, great new gym and a very good breakfast

that spoke to us that was doing breakfast was very nice as she was chatting to my partner and my kids

the hotel because it has an ev charger, but because we are from southern ireland - we couldn't use it

pet friendly was

the hotel itself was exactly as described - better in fact given it's well stocked bar and pleasant bar area

the rooms was too small and is not suitable if you are travelling with kids.

i know it s pet friendly but it s genuinely disgusting

kids bed on of the main bed

did laundry but very expensive

lady who served us lunch was really good with the kids, not only mine but another little girl who was running

close proximity to belfast central train station comfortable bed breakfast on site

the breakfast was lovely and the staff were very friendly and helpful particularly amy on reception was

totally enjoyed our stay & a late check out was a nice bonus

i also loved the gym facilities

staff were amazing and so nice to our kids

our bus experience was booked for us and the laundry service was fabulous

it would be good to have a laundry

james at the front desk accommodated our early check in and was super friendly and helpful

we checked in we asked for a later check out which was confirmed to us as no problem they would give us to 1pm

kids were made feel so welcome and given a special voucher for milk and cookies at reception by the

all everything good bit food was awful found got in my dinner chicken not cooked fully an my kids dinner was

everything, room service food was exceptional.

guy dont know his name who works in the bar section was very friendly and pleasant, dark hair with beard, he

vegetarian food selection, both at dinner and breakfast.

the leisure areas great for families with kids but also had areas to chill out

perfect location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and

everything was perfect. breakfast was excellent. staff were really nice and very helpful.

welcome drink on arrival which we had in the bar area where there were board games and pool table

people (kids) not hotel guests coming into the foyer on occasion and using the hotel toilets

people (kids) not hotel guests coming into the foyer on occasion and using the hotel toilets

also if looking for nightlife while there, drinks in the bar are a great price and bar staff very friendly,

lovely room service and breakfast

allowed us an early check in as the room was available when we asked to store our bags before check in

all while dragging two small kids around and baggage

breakfast was great. as was the fact we could get early check in.

got an early check in as the room was available! great service.

to high levels of tourists i was unable to eat in the restaurant on wednesday evening and even room service was

wifi was poor.

i stayed there with my two kids

no room service at breakfast if you didn t feel like leaving the room

staff were nice but we rang for late check out night staff said no way, day staff allowed us for 1 hr but charged

early to drop in bags and room was ready before 12 so we were delighted, got a late check out until 2pm

paid extra for a late check out until 1pm, we were disturbed twice by staff asking why we haven t checked out

drinks in the observatory bar are a bit too expensive.

room service breakfast - room for improvement this was dealt with quickly and efficiently - thank

some laundry came back damp

the breakfast

observatory bar is amazing (if a little over priced for drinks) with great views of the city and great

modern comforts, tv, aircon, wifi, bathroom was clean. location was central.

no soap in bathroom and v weak or limited wifi.

paid extra for a late checkout and had a staff member banging down the door at 11am and i had late check out

clean, great location, fabulous staff, good wifi and a/c

staffs (kevin is very cooperative), transparency to deal like room service, late check out fees

loft room so much fun for kids

the bed pillows were very uncomfortable and the poor, unusable wifi.

the large loft had everything you need and even added a little magic to the kids stay

room was clean and beds comfortable and staff were very friendly and liked the late check out also

the wifi also went down the 2nd day, i think this is something to do with the re-branding from rooms 2,

breakfast was excellent high quality food location was perfect and easy accessible to whatever was

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

which some of the food wasnt the warmest, loaction didnt feel the safest i had also asked for early check in

breakfast was fantastic and a great variety of foods and drinks in the buffet so well worth the

5 minute walk to laundry

the wifi was great

was no information pack given or in the room with things like the wifi password or things to do around belfast

room was next to a very busy pub, it was quite noisy as was the building, doors slamming and kids running in

wifi was sporadic and the room/bathroom were not very

great location, quiet, comfy bed, early check in

breakfast was amazing staff are super friendly and receptionist tha checked us in couldn t be

friendly staff who made extra effort with the kids

vending machine for kids

no water or mini bar in room - just empty fridge

the staff and the breakfast

dated rooms, very slow service at the restaurant, no wifi

plenty of parking

and fittings noisy at times food not served very late and the second night no warning the kitchen would be

the wifi was really poor and kept dropping off

is a lovely hotel, cosy bar and restaurant serving lovely food, we had a great stay and josh at reception could

nice rain shower, free wifi and a simple breakfast bag was good

is dirty & dusty, bed was not properly made, when i ordered room service it came up nearly cold and my drink i

minus the kids

the wifi was really strong and all of our rooms had desks

saturday night wouldn’t be ideal for those with young kids

as pet friendly, but on arrival dog not allowed anywhere in the hotel apart from the room or reception

not really aimed at young kids.

very poor service in bar...not. much to do for kids

pet friendly. reception staff and room service was great.

nonexistent gym

opening hours of gym was a little limited

the bar staff including ethan and ronan were great banter and took our drunk chat on the chin

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

booking dinner at berts jazz bar, arranging a twin room for my friend and i and to booking the spa over the

everyone at reception, breakfast, house-keeping and room service provided friendly and professional service

we were also charged 50 for early check in - i don t object to an extra charge but 50 is frankly extortionate

barstaff couldn't do enough for us

we stayed 2nights as a rare break from our kids and to start christmas shopping

early check in and late check out; late breakfast

breakfast was good value plenty of choice, fresh and tasty

it had a gym the showers were nice rooms all had ac (but windows did not open)

were really friendly and accomadating there was an issue with our room service order which they

hotel room, location & staff were excellent with kids at breakfast

great staff, nice hotel, decent bar and high quality rooms.

the gym/fitness centre was quite small but did the job.

5 70 a pint ,a pint in my golf club 3 29

room service not very friendly

pool and spa area is lovely and clean

good breakfast friendly staff

breakfast was lovely place was really

wifi was not usable, breakfast strting at 7-30 is a little late when working

beautiful old house , very comfortable and very nice breakfast the next morning

great room setup. free parking and nice atmosphere. loved the breakfast aswell

hotel was superb, allowed early check in due to family event, food and drink superb value for money and quality

the fact that you could not order any room service / dinner after 7.45.

noisy kids we presume jumping off beds and stomping on the floor

was extra big and it was very peaceful the food in the bar was excellent and good value

around and exploring was interesting but there was nothing to encourage you to stay there as the bar area seemed

friendly staff great service lovely food nothing to much trouble central to everything room service was excellent

wifi worked well

the wifi password to connect to free wifi wasn't in the room for us to access the internet

breakfast was very good with good number of options to choose from

property has good parking in a quiet residential area

great breakfast and friendly staff

incredibly clean space, very warm. good wifi connection and good value for money.

was superb, from the moment we walked in, freindly staff, excellent facilities throughout, & a bar that made

the wifi was poor and inconsistent

karolina on reception was most helpful and bar staff friendly

like kitchen

up to the waitress to ask were we forgotten and she looked at me blankly, went to check in the kitchen to discover

the breakfast was incredible with some of their own home grown

breakfast was top notch

plenty of parking

loads of parking, honesty bar was a lovely touch although did use

delicious breakfast

was good value for money room was very good value for money staff were very accommodating late check out without

priced stains on carpet in bedroom wifi poor for tv light not working near tv light fittings loose on bedside

clean, well kept and friendly, helpful staff. ideal breakfast. free wifi.

staff were lovely, very helpful. handy location and found self service laundry close!

location, helpfulness of staff to arrange an early check in

we had a lovely stay, everything was perfect. really comfortable bed, lovely breakfast.

now, guests are made to have dinner in the bar or in a little adjacent room called 'the bistro' -really not a

breakfast superb dinner fabulous, staff were just fantastic

menu variety for dining and breakfast good

we had both dinner and breakfast and they were excellent

hotel team really wanted to make our stay as comfortable and enjoyable as possible reception, bar and restaurant

our room was at the front of the hotel, looking out over the canal, very spacious and well equipped, air

we ordered room service and got 6 sandwiches no butter no sauce, and cost us 30!

the hotel was perfect, the pool ,sauna and hot tub ud83dude0a

better car parking

held there, the carpark can fill up quickly, so arrive with some time up your sleeve to get a parking spot in

staff are lovely and very accommodating, went above and beyond for us, upgrading to ensure early check in

very clean , comfortable. food was lovely , great breakfast also ! lovely friendly staff .

much for the kids to do, which i knew before i booked but the price should reflect this, it was a bit expensive

parking is very tight , maybe have reserved parking bays for guests.

breakfast each day was great and set us on our way, while the hot tub is fantastic for resting the

great breakfast and property was so lovely and the owners fiona and sam lovely couple so friendly

the homemade breakfast was absolutely delicious fresh, hearty, and made with real care

the hosts were great and the breakfast gorgeous

the breakfast was outstanding! location great! host fantastic! house is gorgeous!

wifi was a bit hit and miss in the bedroom also the tv freeview did not work

wifi was very poor

food was amazing, the room was smart, clean and cozy, there was a beautiful view of omeath, the bar was lovely

parking

breakfast made from scratch beautiful poached eggs ,staff really helpful and easy parking

we ate in the bar and the main restaurant (plus the marquee for the wedding) and it was all lovely and reasonably

we had dinner in the bistro & bar and the entire meal was delicious

we ended up ordering room service and were charged 7 for a cheese board which constisted of a few grapes, 2

found the jetted pool in the leisure area to be unusually cold but we did mention to spa reception at the time

the bar area was very cold

was not the right hotel for us and my kids

excellent breakfast and dinner on both days

parking was convenient

gave me and my 2 kids a £200 room about the bar where a live band played till 1 o'clock in the morning, my kids

generally, although there seemed to be some undue confusion about our accepted request for an early check in

we left a primark bag full of stuff in kitchen and yet we were till wasnt there

the place is brilliant for kids aswel, so much for them to do, all the lil farm animals & horses, and dogs,

facilities were good, with a good kitchen, a lovely warm shower and comfy bed

clean and super cosy and the xmas feel the kids loved we would recommend this lovely cabin tha k you very much

the bar