room was clean and comfortable check in staff had bad attitude and no help with early check in

pool was clean and pleasant

not take part in breakfast, but it smelled good

the breakfast was really good

out for the grumpy granny working breakfast

early check in and close to the national park

a quality workout in the indoor pool & fitness center

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

they have an indoor pool.

website states kids eat free, but we had to pay for my 4 year old and ourselves

before we arrived to attend my son's funeral service to making sure our rooms where ready for early check in she went above and beyond by helping clean the second room

noisy kids but that's not the hotel's fault. no real breakfast.

we also very much appreciate the hotel allowing dogs and not charging a pet fee

the breakfast was the same

odd layout to the property, carpets were dirty and our room smelled like a sweaty gym.

told me on the phone that they had early checkout

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

breakfast on the go was great, kitchenette was wonderful, staff was great

the full-service kitchen

location .. amenities .. bed comfort .. early check in ..

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

staff from front desk to breakfast staff to bar staff, all were wonderful

if you use room service it's a 22% gratuity charge and also 2

in bar was not the best buy ok if you could not venture out

they allowed me an early check in after a long trip into town

loved the kitchen area and the floors was hardwood

more items to choose for breakfast

the kitchen !

the size of the kitchen

we were able to get an early check in

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

the clinic shuttle buses made it convenient and quick to get around the medical buildings

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

friendly staff. allowed for early check in.

allowed early check in. the room was spacious, clean and quiet. free parking.

exercise room, laundry room, & outdoor fire pit.

the rooms was clean , the breakfast was good

we only had 1 large towel in our room - 2 adults and 2 kids…would expect more for a standard room

called in for early check in which was approved and on the day our room was not available only to sit in the

the hilton honors app is super convenient for early check in & contact free

early check in and never heard back from the hotel

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the tv wasn t

small indoor pool

i requested an early check in and the room was ready upon our arrival

allowed early check in, very friendly staff, comfortable bed, good breakfast...

plus we was able to get early check in and late check out so that’s a major plus

didn’t get in until 2am and they gave us a late check out

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

staff was excellent, let us do an early check in, we arrived early fro out of town

start with, they accommodated an early check in, which was great

she was able to accommodate an early check in for us

the bar was closed

buffet breakfast

we were allowed an early check in.

had called three times requesting early check in, room wasn’t ready after being assured it would be

early check in, friendly staff, location.

woman working at the continental breakfast was so kind and treated all guests like she knew them

the bar and other common areas had a luxury feel to them and everything was so nice and clean

clean, great location and early check in and late checkout.

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

gym was nice

the gym and pool area needed some tlc

hot tub, pool and sauna were amazing

they even gave us an early check in which was great

requested a early check in, a month before my stay

joe at the bar was exceptional...location was key..they got us an early check in as requested.

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

the fitness center and atrium pool!

only disappointing aspect was that we had to pay $150 for early check in

staff was great. we requested early check in and they were able to accommodate.

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

beds were too soft. no microwave in the room. basic wifi to check email was bad

the breakfast was worth it

i appreciated the extras -- early check in and check out

we took the free early check in

i made a request for early check in and we were given such an attitude about it even though we said we were

early check

early check in, cocktail hour and breakfast and location to r& r hof

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

the staff was also very accommodating regarding early check in and a little extension on the checkout time

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't refresh the room (-) no room service (-) check out is at noon but be prepared for room service to knock and open your door at 9am asking if you checked out (-)room service daily, not serviced any of the 3 days (-)minutes later, someone opened the room door and made his way into the room, turned out to be the room service manager who was checking on the room (+) no room service to clean or provide new towels (-)room was next to noisy people. no room service. no hair dryer. (-)room service never cleaned my room or even knocked on my door (-) it also said there was room service which was false (-)lukewarm water to shower, cloudy pool, restaurant & room service not available ( overnight on holiday monday )br door won't open once closed

there was no laundry facility, had to go to another hotel

location very near cle, the airport shuttle, nice breakfast and they opened the bar recently

early check in great

the pool wasn't ready yet. i wish check out was later like 12 pm.

missed being able to use the pool.

the continental breakfast was a standout. we consistently had a nice start to our day.

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

booked with a different hotel at first but the staff was so rude about early check in i declined to stay there

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

staff was amazing and accommodated is with an early check in

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

they have a free shuttle that they'll schedule for you

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it