they allowed me an early check in after a long trip into town

i didn't get the free breakfast but was glad that it was offered

the size of the kitchen

the kitchen

really liked the laminate floors and the kitchenette

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

breakfast options were plentiful with sausage, scrambled eggs, fruit, and waffles

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

location .. amenities .. bed comfort .. early check in ..

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

staff from front desk to breakfast staff to bar staff, all were wonderful

bar and grill staff are very friendly, and we overall enjoyed the room and stay

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

staff was excellent, let us do an early check in, we arrived early fro out of town

she was able to accommodate an early check in for us

start with, they accommodated an early check in, which was great

breakfast has been going downhill for a few years. it's no longer a plus

the bar was closed

we were able to get an early check in

close to cleveland clinic and the shuttle came everyday

thankfully we were able to get a shuttle to the food court at cleveland clinic

convenient with laundry and gym room

convenient with laundry and gym room

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

good gym and breakfast. the hotel also had free parking which many hotels in this area do not.

my kids was able to hang out in the lobby and play games and relax. they loved it!!

stay,clean room,friendly staff,,breakfast well stocked

early check in and close to the national park

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other (even after the kids

bar inside was one of the reasons we stayed at this hotel

very clean & plenty of parking.

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other

room was clean and comfortable check in staff had bad attitude and no help with early check in

no indoor pool

i didn't use the pool or the exercise room, so i can't comment on those

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

breakfast was understandably not as expected but considering the circumstances, was a great effort

allowed early check in, very friendly staff, comfortable bed, good breakfast...

plus we was able to get early check in and late check out so that’s a major plus

i requested an early check in and the room was ready upon our arrival

also the shuttle service to cleveland clinic hospital is god sent

breakfast area was hard to find

called in for early check in which was approved and on the day our room was not available only to sit in the

the hilton honors app is super convenient for early check in & contact free

early check in and never heard back from the hotel

kids loved the pool

the restaurant is closed, so are all the amenities. no room service because of covid

clean, great location and early check in and late checkout.

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

it was so clean the staff was very nice and the breakfast bar was very nice

indoor pool, jacuzzi and gym

had called three times requesting early check in, room wasn’t ready after being assured it would be

early check in, friendly staff, location.

we were allowed an early check in.

breakfast was full and fresh with the nicest kitchen lady

woman working at the continental breakfast was so kind and treated all guests like she knew them

staff was great. we requested early check in and they were able to accommodate.

only disappointing aspect was that we had to pay $150 for early check in

we ordered room service from the 1890 restaurant at the hotel

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

the wifi was very slow and to pay an extra for having the speed is not appropriate

i appreciated the extras -- early check in and check out

early check in, cocktail hour and breakfast and location to r& r hof

we took the free early check in

i made a request for early check in and we were given such an attitude about it even though we said we were

plus they got us in on early check in which we were so happy about

requested a early check in, a month before my stay

joe at the bar was exceptional...location was key..they got us an early check in as requested.

they even gave us an early check in which was great

the fitness center was also dated and quite small

no fitness center

before we arrived to attend my son's funeral service to making sure our rooms where ready for early check in she went above and beyond by helping clean the second room

so many kids running around in halls

hotel employee was very nice breakfast was good room very clean

pool and breakfast were closed.

the pool had to much clorine

early check in great

the continental breakfast was a standout. we consistently had a nice start to our day.

coffee was great 24/7, breakfast was good as

no towels for the pool

the cold pool

told me on the phone that they had early checkout

breakfast on the go was great, kitchenette was wonderful, staff was great

good wish it had a better breakfast

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

parents should supervise their children while at the morninv breakfast nook

the early check in/late check out

dirty and breakfast was skimpy. not even a hard boiled egg.

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

also there was no fitness room as advertised