before we arrived to attend my son's funeral service to making sure our rooms where ready for early check in she went above and beyond by helping clean the second room

the pool area was a great we had it all to ourselves

i used the gym on the first floor, and there was also a pool i'd love to try if the weather is warmer

the breakfast was delicious, the rooms were very good

basic breakfast is also ok

early check in great

the cold pool

room cleanliness. breakfast was good. quiet place

breakfast had a lot of options. we were on the 3rd floor so it was quiet

complimentary breakfast was good and

early check in was permitted

the jacuzzi was down, but the pool was open. everything else was excellent.

the first night & with no service had to wait for front desk staff to get towels from guest laundry for our second

the breakfast was good

can’t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

room was clean and comfortable check in staff had bad attitude and no help with early check in

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

pool wasn’t operational

would have liked a fridge in the room, and longer pool hours.

no indoor pool

early check in and close to the national park

parking was good and the location was great for easy access to the scenic railroad boarding station

nice premises, big parking lot

website states kids eat free, but we had to pay for my 4 year old and ourselves

a quality workout in the indoor pool & fitness center

they allowed me an early check in after a long trip into town

the “breakfast bar.”

the kitchen is amazing

on site laundry

laundry staff operating front desk

staff graciously accommodated early check in

with no cigarette smell, very fast wifi, in the office you can find coffee, juice and muffins for breakfast, located on a main road close to food pubs and walmart, dollar tree, if you go by bus the

no breakfast or coffee in the morning

spa tub was clean and felt amazing

nice spa tub great after a long day of driving.

we recieved a river view and early check in as requested before arrival

the cleaning staff was wonderful and the pool, gym, and patios were well-kept and clean.

the small wet bar with a sink and the fact the suite had doors that closed to a separate living room

the restaurant and bar staff not so much

would have loved to have room service but it wasn t available so i had to leave my room to get my meal for the evening

front desk went above and beyond to provide early check in

early check in

pool hours

great pool spent most of stay in the pool

staff very friendly and accommodating. nice gym setup clean everything ud83dudc4c

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

complementary laundry facilities....very helpful while traveling on vacation.

the room was very nice,it was like a small apartment,i loved the free hot breakfast bar.

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

i was grateful they were able to accommodate my early check in.

i really loved the pool and hot tub and the bed was very comfortable. will be coming back again

the pool was really nie after a really stressful week and a good getaway for me and my husband

beds n pool

the pool was a little chilly but the hot tub was our favorite

they allowed me an early check in and were very attentive to my needs

deep cleaning in kitchen may be needed eventually.

the kitchen with a full size fridge, dishwasher, and a 2 burner cooktop

laundry room is not free

the only thing that i didn't like was how bright the lights were, ,limited options for the kitchen lighting

location .. amenities .. bed comfort .. early check in ..

the wedding venue stage and bar area

staff from front desk to breakfast staff to bar staff, all were wonderful

if you use room service it's a 22% gratuity charge and also 2

the gym equipment was broken and the overall building felt very dated

we were able to get an early check in

parking, the room service menu, and lack of amenities

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

room service wasn't very good - the quality and temperature of the food was poor

convenient with laundry and gym room

she was able to accommodate an early check in for us

staff was excellent, let us do an early check in, we arrived early fro out of town

start with, they accommodated an early check in, which was great

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

we did call room service and the front desk for extra towels and they never brought them.

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

we only had 1 large towel in our room - 2 adults and 2 kids…would expect more for a standard room

jfriendly staff and nice rooms. loved the pancakes at breakfast!

the gym is exceptional: really good equipment, including a peleton bike