early check in helped and the warm beautiful indoor pool!

the breakfast was good and was included in our room price with booking

useful free shuttle to and from logan airport

we were not aware of the ongoing construction or closure of the gym/pool area as we didn't see that information listed on booking

i enjoyed the accommodations, especially the swimming pool and the gym and the beds were comfortable

used the hotel room to get ready with my bridesmaid for my wedding, they were great with early check in and late check out

staff was fabulous! we got a super early check in and late check out, very accommodating.

indoor pool and free breakfast was great for the kids and free parking was great

were rude and for breakfast they only gave me one thing and i had my kids there so i had to go buy them breakfast because the staff were rude and didn't want to give

was good, shuttle didn’t help with luggages although i have kids with me

the only good thing i was grateful was the early check in without additional fees

the transport to the airport and they let us do early check in.

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

i could t find water anywhere in the gym not the lobby

ds had gotten in via the pool)but then i think the hvac system was affected so the hallway to my

early check in

very helpful staff, early check in when we turned up early to chance it, large and comfortable room with enough space

early check in really helped us out

accommodated my early check in request

staff allowed us early check in. room was clean and comfortable.

the staff are also very nice to let us have early check in without an extra fee because our flight arrived at 10 am

i was also able to get an extremely early check in which was very helpful

lastly, the spa -

they have snacks and a mini bar for you to purchase from in room but they are quite pricey; you re better off getting snacks

we especially love the waterfront bar for appetizers and drinks, so good

customer service, early check in assistance, shuttle service, breakfast, cleanliness

for an early check in fee

close to airport we arrived early and they were able to accommodate an early check in snacks provided in the room airport

was so desperate to find somewhere in boston that had an early check in as i had not booked accommodation when i arrived into boston

early check in and late checkout available for a reasonable price

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

had asked for early check in, not only was i accommodated , upgraded and even received complementary cocktails

we were also able to get free early check in and late check out

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

staff went way above and beyond to accommodate both an early check in and a late check out

early check in was very much appreciated

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

free breakfast was a bonus

the gym was closed, half the floor was closed off

it was nice having laundry facilities on the premise

early check in and friendly staff. great location.

bar staff was very friendly and professional

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

the kids would have been happy to sit and watch people the entire time

would say not having a pool but again, the kids didn t even care that there was no pool

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

fabulous location and very accommodating to early check in request

early check in, even though i only asked them to hold bags until check in at we could go exploring

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

nice hotel, excellent design, excellent location, we were granted early check in

cleanliness and customer service and location. nice early check in with late check out is great.

lobby bar is so noisy that i could not hear the young lady who was checking us in

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located on the second floor and gym as well for privacy, restaurant inside

staff was a little rude, the restaurant lacked options for families/kids

the kids loved it

i wasn't expecting early check in - but was able to

fast & early check in, location to td garden

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

the gym was small and needs some updates

very nice staff, clean room, gym

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

it was clean and they had a nice gym

shared space, such as restaurant, gym and transit lounge were great

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

modern and contemporary design, good bar and breakfast place

view room but wound up staying in the double room with harbor view because our flight arrived early and early check in was not available for the king with harbor view room at that time

i was able to get early check in. which was nice after a long day of travel.

location, view, staff, accomadtion to early check in

me up at 6 am, heard it til at least 10pm also could hear neighbors clear as a bell talking and kids on other side screaming :// i don’t recall this from our last visit perhaps rooms were empty

bar wasn’t cozy & intimate: does not take advantage of the view and location

great, , room clean, facilitated early check in , security on entrance at night, door staff very

location - room location - room service

the bar and restaurant was just as good

great pool and gym as well

don t like extra fees for room service

location staff were nice they accommodated us with early check in

very friendly staff, comfortable room and early check in.

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

location with bar and restaurant attached. friendly staff!

limited room service menu

arranged early check in

fantastic location and the staff was great offering an early check in and late check out

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

the bar was nice and quiet, some evenings had live music but wasn't overly loud

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

it was clean. they were able to accommodate early check in. delicious restaurant located inside.

holds luggage and early check in much needed

though they have plenty of rooms available they will still change you 25$ for an early check in and 25$ for a late check out which is only an additional hour

early check in

they were able to do late check out

from the moment i called for an early check in to the staff sending up a bday gift when my friends told them why we were there

requested early check in

is the “crappy” toilet paper (commercial 1-ply) and the low low toilets are made for kids

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars without

the tower to lookout the rooms and the kids activity room

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

the hotel was super clean except the pool being kind of cloudy

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

the pool are was not clean

hotel was great, staff was good. arrived early and they accommodated an early check in.

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

we were given waters on arrival and accommodated our early check in

customer service from ali at reception, who accommodated a very early check in

we were able to get early check in and late check out

early check in was available which is rare at any hotel

only thing we had difficulties was with the tablet in the room when we were trying to order room service

beautifiul hotel great location . kids liked saltwater pool and hot tub.

view was great and the food was lovelythe gym was excellent and so was the complimentary

house keeping/room service was very friendly and helpful

the staff were hospitable and friendly, they allowed early check in, the valet was professional

there is no room service

big and comfortable room, gym available

no room service

perfect downtown location, friendly staff, large, clean rooms, good gym

was great, room was very clean and reception allowed a very early check in without charging any additional fees

early check in and late check out were so very appreciated. the staff took great care of us.

breakfast was fabulous! pool was clean and the grounds were beautiful!

very clean the pool & gym r amazing because not alot of hotels pool are open right now

chocolate at the lobby and we were given complimentary appetizers at the restaurant as well as breakfast for the long wait

close to everything. early check in was super beneficial. staff was very friendly.

paid the $50 early check in fee and boy was it worth it

accomodated us with an early check in

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

they accommodated my request for an early check in and were very professional, polite, and caring

sold out so no early check in, this particular property has stairs in the front that makes it difficult to get to

very nice and they allowed us an early check in which was amazing

excellent location.staff was very nice, was able to do an early check in and a late check out.

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

i just stayed for one night, they let me do early check in and upgraded my room for a better one at no extra cost

as it turned out it was the same person who was talking to me online nice touch she got me early check in and late check out for free for my anniversary she also upgraded my room to a corner

was so nice but the front desk lady was not very nice and when i asked several questions about early check in she seemed annoyed and did not want to help or even be polite to explain the process

did not like the early check in fee

we got early check in

the roof top bar was very cool loved the ski look

the bikes were an amazing perk. also early check in and late check out was amazing.

great location, nice toiletries and mini bar is reasonably priced

room service between 9pm and 7:30 am

in room service can be ordered from the tv which is a great idea except that the options are limited

the bar was a little pricey but then so is boston

the front desk staff went above and beyond helping to get me into a room for an early check in.

helped me with early check in when i asked and even signed me to a late check out without me asking due to my

breakfast was good

good staff, good breakfast

didn't like not having to get a separate key for gym

we arrived early and early check in wasn t a problem. staff so friendly.

location! early check in! comfortable and clean room!

free early check in, late check out, comfortable beds, free giddies in the

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten note

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

also,early check in when people are driving 3 plus hours and need to rest or freshen up

for early check in and late check out, we didn't get either - small requests to ask for that they

location friendly helpful staff early check in quietness of the room

gave us an early check in a full 2 hours early

allowed early check in and friendly staff. great location too.

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

requested early check in and the front desk were able to provide that

pleased we were able to check in early after a red eye from the west coast

rooms, allowed a very early check in at no extra cost, gorgeous pool and exceptionally comfortable

no early check in.

they offered complimentary early check in that was well needed after a long flight

staff also was able to accommodate our request for early check in and late check out

arrived early around 3pm, and were granted early check in, asked if we prefer a room nearby elevator or

i called to ask about early check in, since the website listed this as an option

we enjoyed the bar in the hotel, even the food was very good

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

early check in provided with foc upgrade to suites

they accommodated both an early check in and late check out

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

great buffett breakfast

the staff were attentive, sent an engineer who fixed the problem and even enabled me to have a late check out

the staff are very kind and accommodating and did manage to allow us an early check in

great location and fun theming. check in was easy, and they allowed early check in, no problem.

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

reception also didnt talk about the business lounge, gym, etc without asking

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful soundcloud rap from

room wasn t ready until after 5 even with an early check in request . won t be back

had an early check in

got early check in and extended check out which worked very well for us

the location was a little further out walking around with kids. we had to uber a lot.

the kids loved the pool and i used the gym

an early check in

our flight got in very early morning and we were able to get an early check in as soon as we got there

staff, gym (peleton bike!), breakfast, and happy hour. location best in boston. (+) gym was amazing as well as the restaurant (+) great gym (+) great location, wonderful room and a really spacious well equipped gym (+)amazing rooms gym-bar-food service-location (+) the gym was very good (+) we utilized the gym which was top notch (+) the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my (-)they gym has the potential to be much better considering the space available (+)location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

the room service was out of this world. all of the food was delicious.

bar and main restaurant are very popular so getting a seat was often a challenge for in-house

requested early check in on day of arrival and late check out on the day we were leaving and this was

requested early check in and the hotel never got back to me, so i figured it was all set

we were early but they found us a room and allowed early check in

helpful staff accommodating request for early check in.

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would have been perfect

id for) straight away

staff all very friendly, allowed an early check in as the room was empty

location comfy beds very clean and we got early check in

wifi, refused early check in but they could give us a room upgrade

early check in, the view, and location

we arrived early and nakia. was extremely helpful in allowing us early check in.

we could not ask for more with the assistance in booking our duck tour and an early check in

the hotel staff was kind enough to accommodate early check in and we're very friendly

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

no kitchen nor even a microwave in the communal area in the basement

very friendly staff, allowed early check in. breakfast with plenty of choices.

room was amazing. breakfast was delicious. able to provide early check in.

the kitchen was beautiful and it was a very comfortable setting

can't buy a beer when the bar is open.

the breakfast was excellent, with a wide variety of options, and everything was very tasty

check in until nearly 4:00 p

allowed us to do early check in and late check out

allowed early check in

ter some persuasion), great location, lovely housekeeping employees!

central location, top notch. early check in.

early check in was available

the kids and myself had a great time and i'd definitely stay here again

the pool and karaoke were the favorite parts of the trip for the kids!

we were used to having complimentary breakfast at our usual hotel.

parking was not convenient, especially if you have kids.

a super early check in was fantastic and a huge bonus

we got early check in for free at 10am

asked for a higher floor but were told none were available for early check in although our family members who arrived 10 minutes later were given very clean rooms

very clean. nice staff and breakfast included and free coffee

we even used the gym and small swimming pool

front desk staff super helpful , provided early check in and great with advice about the area

we requested an early check in and were accommodated

were very accommodating in letting me do a super early check in since my flight got in so early

gym a little bit small.

restaurant was closed, no room service available.

arrived early unannounced and requested early check in (noon vs 3pm) which they happily accommodated, and (+)reception desk:first,they made sure i had a early check in,because i told them it was very important

no breakfast or room service available, you'll need to be creative about your dining if you don't want to eat

we found out about the roof bar late the last evening, and think it would be a great addition to the hotel if managed to

no room service.

i didn't have breakfast there i wish i have but sorry i didn't

accommodated our early check in request and staff was very helpful

early check in helpful reception

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

just that the bar and restaurant next door were not open but still had an amazing stay.

restaurant and bar down stairs

for early check in to prepare for a paper i was delivering at a local university

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

staff kindly accommodated our request for early check in

worth the upgrade, especially as the oak bar was so crowded on saturday night

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

they were able to accommodate an early check in and late check out

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

they allowed early check in and bag storage

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

early check in due to travelling overnight much appreciated

you so much for the early check in availability

did not have breakfast; we had brunch after we were offered an early check in

they have housekeeping every days the place is well secured, laundry facility and a gym.

well equipped gym and games room

the washing machine also broke down and we could not do our laundry

hotel staff went out of their way to solve all our requests - early check in included - with a smile

they allowed us early check in and called us when the room was ready at 11:30am

they accommodated an early check in--thank you

room service and meals available via room service was/were excellent

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see out

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

accommodating staff with early check in and late check out

also, no coffee maker (had to go to shared kitchen and stand in line)

also the kitchen could have some snacks or a vending machine for convenience (just an idea for improvement