cleanliness and customer service and location. nice early check in with late check out is great.

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

lobby bar is so noisy that i could not hear the young lady who was checking us in

and the wifi was great for work

it was a short stay, both the kids would have rather just stayed there all weekend

did not have breakfast; we had brunch after we were offered an early check in

you so much for the early check in availability

was clean and well organised and really comfortable and the staff were helpful and there was a gym and a gaming room

no room service, bar etc

also a cleaning rag was left on the bar table after house keeping service

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

we really enjoyed the bar and pool

pool was cold. was told it was a heated pool, not sure what it was heated to?

really nice breakfast buffet, modern and clean decor, gym

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

i was also able to get an extremely early check in which was very helpful

the staff are also very nice to let us have early check in without an extra fee because our flight arrived at 10 am

be expected which as many amenities as they have in the room, they have an alexa, a flat screen, room service, a bath that can be called a hot tub which is my favorite, they even have a tv in the

the wait for food and drinks in the bar was very long

the large casino was a bit confusing to navigate.

i was allowed a very early check in. the staff was exceptional.

the gym is small but top-notch in terms of equipment

small hotel, personalized attention, great gym, super convenient location

friendly, well-located, cafe next door, nice gym, comfy

the gym is the best hotel gym i've ever used

good front desk for early check in, all staff are nice.

easy check in/out and flexibility for early check in

they accommodated early check in, very much appreciated

the restaurant and bar was unexpectedly quite good

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

was great, room was very clean and reception allowed a very early check in without charging any additional fees

early check in and late check out were so very appreciated. the staff took great care of us.

location, view, amenities, and breakfast are all outstanding.

my kids really appreciated the pool

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because it was so busy there elevators were in high demand

room was amazing. breakfast was delicious. able to provide early check in.

very friendly staff, allowed early check in. breakfast with plenty of choices.

breakfast times end to early, especially on weekends

very friendly staff, allowed early check in. breakfast with plenty of choices.

the gym was not fully equipped

beds were comfortable and they were extremely accommodating for an early check in

the staff was so nice and helped us get an early check in

too small a gym for hotel that size

excellent room service and staff, with very helpful reception personnel

room service was great

my flight arrived early and i requested and obtained early check in

laundry service was very efficient 4

the bikes were an amazing perk. also early check in and late check out was amazing.

great location, nice toiletries and mini bar is reasonably priced

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

we like room service so a lot can improve in this domain .

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

early check in, even though i only asked them to hold bags until check in at we could go exploring

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

fabulous location and very accommodating to early check in request

we were able to get an early check in and the front desk and valet were very friendly and accommodating

location staff were nice they accommodated us with early check in

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

very friendly staff, comfortable room and early check in.

staff - even the laundry team offered help

wifi didn t work. no room service.

early check in and friendly staff. great location.

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent and

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

room service, no housekeeping and when we had some on the fourth day they made the beds with our

fast & early check in, location to td garden

i wasn't expecting early check in - but was able to

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower for shaving your legs

easy check in late check out super comfortable great location polite staff

they do not have an on-site gym, you have to pay for a workout at a nearby gym

very comfortable big bed,smart tv, early check in and late check out.

everything was great. early check in was very helpful!

gym is a bit small and threadmills aren't really suited for running.

there was a reasonably stocked gym

office chair was worn out and was coming apart at the seems, and the only stationary bike in the gym had warped pedals which made it unserviceable

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

we needed an early check in, and they were very accommodating

staff went way above and beyond to accommodate both an early check in and a late check out

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

a few days in advance for an early check in

definitely recommend this hotel, the stuff us very friendly and they were able to accommodate early check

early check in helped and the warm beautiful indoor pool!

need better breakfast option

loved the shuttle to/from the airport

great location, rooms were very nice, great breakfast, free cookies

haven't got breakfast becase was not included, the hotel is nice inside but with a bad feeling externally

any furniture on it or any way to sit out there, the food took so long i left, i requested early check in and wasn’t able to until 4 anyway and they wouldn’t let me have a parking garage

were very happy we were able to be processed or an early check in

early check in the heavy snow day, impressive.

easy, early check in with upgrade good location starbucks in lobby

check in time was extremely late, i was told i could get a early check in but that never happened only e-mail was offered to notify me when ready which never

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

we used the gym a couple of times which was also excellent

ev charging in garage next door

very nice staff who easily arranged for a late check out for us

modern and contemporary design, good bar and breakfast place

accomodated us with an early check in

they accommodated my request for an early check in and were very professional, polite, and caring

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

paid the $50 early check in fee and boy was it worth it

close to everything. early check in was super beneficial. staff was very friendly.

an early check in

our flight got in very early morning and we were able to get an early check in as soon as we got there

lunch in the bar was great service and nice food

room service was good, but was

they doted on my kids and absolutely made our trip

the staff were hospitable and friendly, they allowed early check in, the valet was professional

staff went above and beyond to help us during our stay, the hotel was spotlessly clean and we had room service on every day we requested it

fridge, food thru room service

of covid there was no room service

not breakfast included but in the hall there is a bar and very close the hotel a dunkin' donuts

arranged early check in

fantastic location and the staff was great offering an early check in and late check out

the bar was nice and quiet, some evenings had live music but wasn't overly loud

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

had nice bar and

requested early check in

from the moment i called for an early check in to the staff sending up a bday gift when my friends told them why we were there

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities (they even provide

had a beautiful observation deck to view the city and a game room for the kids

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

location! early check in! comfortable and clean room!

we arrived early and early check in wasn t a problem. staff so friendly.

had a room available for early check in and provided luggage hold after check out

free early check in, late check out, comfortable beds, free giddies in the

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

early check in was very much appreciated

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep you ticking over so

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and friendly and helpful employees

free breakfast was a bonus

very nice and they allowed us an early check in which was amazing

i just stayed for one night, they let me do early check in and upgraded my room for a better one at no extra cost

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

the welcoming feeling and early check in at no extra cost

staff were very nice and accommodated an early check in

they provide early check in and late checkout, people are very nice as well.

rking, early check in), one of the restaurants was closed, no pool, and rooftop area was meant for private

bit pricy, everything was an additional charge

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

e to position)

they accommodated an early check in--thank you

hotel staff went out of their way to solve all our requests - early check in included - with a smile

they allowed us early check in and called us when the room was ready at 11:30am

tithe room service was also still available and the food was delicious

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

for early check in to prepare for a paper i was delivering at a local university

staff kindly accommodated our request for early check in

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

absolutely beautiful hotel with darling rooms. room service was delicious.

the free wifi does not work on ios devices and windows 10 laptop

early check in

allowed early check in

ominique) was very helpful m let us have early check in

central location, top notch. early check in.

check in until nearly 4:00 p

great, , room clean, facilitated early check in , security on entrance at night, door staff very

could have used a small table for room service meals

order wine to my room one night, you can't actually order from the waterline and the selection of room service wine is horrible and expensive

bar - which is well located, seemed to have little variety in the way of ciders and beers

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected but still

location friendly helpful staff early check in quietness of the room

for early check in and late check out, we didn't get either - small requests to ask for that they

also,early check in when people are driving 3 plus hours and need to rest or freshen up

allowed early check in and friendly staff. great location too.

no early check in, but they texted me as soon as room was available

we requested an early check in & our rooms were available at 10am which was such a bonus to our overnight in boston

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

we were given waters on arrival and accommodated our early check in

customer service from ali at reception, who accommodated a very early check in

hotel was great, staff was good. arrived early and they accommodated an early check in.

accommodating staff with early check in and late check out

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see out

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

and there is a little but comfy gym

gym was a bit of a room with just two machines!

we requested an early check in and were accommodated

front desk staff super helpful , provided early check in and great with advice about the area

were very accommodating in letting me do a super early check in since my flight got in so early

room service is amazing

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty of space in the bathroom for toiletries etc

staff all very friendly, allowed an early check in as the room was empty

location comfy beds very clean and we got early check in

early check in, the view, and location

wifi, refused early check in but they could give us a room upgrade

clean, room service is good, also flexible with early check in and check out, just be nice

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

great location and fun theming. check in was easy, and they allowed early check in, no problem.

the staff are very kind and accommodating and did manage to allow us an early check in

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

gym and dining area is a bit bleak.

the hotel staff was kind enough to accommodate early check in and we're very friendly

we arrived early and nakia. was extremely helpful in allowing us early check in.

we could not ask for more with the assistance in booking our duck tour and an early check in

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

didn't find a laundry bag in the closet

allowed early check in and staff was accommodating and friendly

clean and gorgeous, the staff was so kind and friendly, the flat screen tv was awesome, and the gym and pool were also great

gym was great

was a little disappointed that the pool wasn’t heated and that i had to pay extra for parking but it didn’t stop us from having a

to pay for parking, valet system takes 20 minutes to get your car only breakfast bar available ,

we were early but they found us a room and allowed early check in

requested early check in and the hotel never got back to me, so i figured it was all set

helpful staff accommodating request for early check in.

requested early check in on day of arrival and late check out on the day we were leaving and this was

breakfast was excellent

the best check in and front desk with early check in and upgrade

early check in was available to us

good location. allowed early check in.

i loved the fact that an early check in was fine

messed up early check in, ignored me and chatted with airline staff during checkout

i called in to check in early

excellent: comfortable, great position, not noisy, good breakfast, professionalità, courtesy.

me and my partner were 100% satisfied with the breakfast, the neighborhood and the staff

location, friendly, breakfast

great breakfast, small minus shared bathroom, but i was only one night so ok for me.

early check in was available which is rare at any hotel

the gym and pool area are fantastic, lovely views of harbour

beautifiul hotel great location . kids liked saltwater pool and hot tub.

the spa facilities were amazing!

lap pool and gym were

loved the staff, the pool and the early check in was the greatest bonus for me!

us with early check in as we arrived in boston, 6:50 am on a red eye flight

we threw our name in to the queue for possible early check in and was able to get in our room at 1pm

very clean and comfortable, staff was very accommodating with early check in and late check out

stead of 4)

accommodated our early check in request and staff was very helpful

early check in helpful reception

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

just that the bar and restaurant next door were not open but still had an amazing stay.

loved the dogs!! the bar downstairs was great too! location great!