the staff was so nice and helped us get an early check in

beds were comfortable and they were extremely accommodating for an early check in

wifi always loses connection

i hadn t realised there was no room service but couldn t fault it otherwise.

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

room was amazing. breakfast was delicious. able to provide early check in.

very friendly staff, allowed early check in. breakfast with plenty of choices.

very clean. full kitchen. comfortable. great staff. hotel in great condition

i wish the kitchen would stay late at least with a reduced menu.

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

easy, early check in with upgrade good location starbucks in lobby

check in time was extremely late, i was told i could get a early check in but that never happened only e-mail was offered to notify me when ready which never

were very happy we were able to be processed or an early check in

any furniture on it or any way to sit out there, the food took so long i left, i requested early check in and wasn’t able to until 4 anyway and they wouldn’t let me have a parking garage

early check in the heavy snow day, impressive.

everything was great. early check in was very helpful!

very comfortable big bed,smart tv, early check in and late check out.

in house laundry was super useful

very comfortable bed, great small gym with all the essentials and a great view

there was a laundry room and a fitness center

allowed us early check in

his name is corey and he assisted us so well on arrival with an early check in and room change

i arrived was welcomed with friendly staff, early check in and and upgrade

rking, early check in), one of the restaurants was closed, no pool, and rooftop area was meant for private

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

was great, room was very clean and reception allowed a very early check in without charging any additional fees

early check in and late check out were so very appreciated. the staff took great care of us.

great location, beautiful views! kids loved the gym and pool!

my granddaughter loved the salt pool

pool was great for the kids we were there for hours

my flight arrived early and i requested and obtained early check in

laundry service was very efficient 4

did not have breakfast; we had brunch after we were offered an early check in

you so much for the early check in availability

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

also a cleaning rag was left on the bar table after house keeping service

we didn't eat in the restaurant but it looked very nice, with a big bar and nice outdoor area

we ask for early check in and we could get it not before noon time

very friendly and helpful with early check in

had flown all night and you were able to give us an early check in time

early check in great breakfast. loved the record players.

would be nice if there was provision for early check in especially for someone coming from

the bikes were an amazing perk. also early check in and late check out was amazing.

gym was small, dark and lacked equipment

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

we like room service so a lot can improve in this domain .

we were told room service was available until 0930pm but no menu as it was only available from tv

i called in to check in early

breakfast included was a great bonus

easy walk to fenway, very safe and secure entrance, great coffee and breakfast for the morning

me and my partner were 100% satisfied with the breakfast, the neighborhood and the staff

location, friendly, breakfast

they allowed us early check in and called us when the room was ready at 11:30am

hotel staff went out of their way to solve all our requests - early check in included - with a smile

they accommodated an early check in--thank you

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

see above re breakfast. room service was good generally.

early check in was available to us

free wifi for members, walk to fenway, beautiful hotel, allowed early check in

good location. allowed early check in.

i loved the fact that an early check in was fine

messed up early check in, ignored me and chatted with airline staff during checkout

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see out

accommodating staff with early check in and late check out

i didn't care if the hotel had a gym or restaurant because i knew i'd get plenty of exercise walking everywhere and i didn't plan on

elliptical machine was broken and the gym in general was pretty small

for early check in to prepare for a paper i was delivering at a local university

staff kindly accommodated our request for early check in

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

fun for kids

gym is new and fairly large

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

stead of 4)

we threw our name in to the queue for possible early check in and was able to get in our room at 1pm

us with early check in as we arrived in boston, 6:50 am on a red eye flight

loved the staff, the pool and the early check in was the greatest bonus for me!

reached early with the intent to stow our luggage

our flight got in very early morning and we were able to get an early check in as soon as we got there

an early check in

room service doesn t answer the phone 50% of the time

excellent room service menu

room service costs a tad on the high side for what it was, although to be expected in this level of

very much appreciated the early check in and staff holding luggage in lobby after we checked out but didn t fly out until

the clear instruction on wifi connection is either in self checkin mail or in the room.

i liked the breakfast in the morning

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

apartment was super clean, spacious, with good storage, wifi, a nice bathroom and small kitchen with enough to cook a meal

parking. early check in. great restaurant that was very close validated parking

location was great- within walking distant to many boston restaurants, grocery, playground for kids

maybe just a small breakfast offering.

if i would have been with my kids and it was earlier in the night i would have left but it was already after midnight

free continental breakfast would’ve been nice.

front desk staff super helpful , provided early check in and great with advice about the area

we requested an early check in and were accommodated

were very accommodating in letting me do a super early check in since my flight got in so early

good coffee and hot chocolate 24 hours, and the gym is pretty good

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

early check in

staff told me my room was ready for early check in at 1 pm but when i arrived it wasn't

ter some persuasion), great location, lovely housekeeping employees!

allowed us to do early check in and late check out

check in until nearly 4:00 p

early check in, friendly staff, bigger suite

walking distance to harvard. early check in.

we booked a room for 2 with shared bathroom but ended up with a whole 2 bedroom apartment with a kitchen and living room area, all very clean and brilliantly designed

it certainly has character and was fantastic that our double room turned out to have a kitchen

it includes bathroom and kitchen in the common area

very friendly staff, comfortable room and early check in.

location staff were nice they accommodated us with early check in

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

small gym

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

staff all very friendly, allowed an early check in as the room was empty

id for) straight away

clean, room service is good, also flexible with early check in and check out, just be nice

we also arrived earlier than expected and they were able to get us an early check in

i appreciate the early check in and room upgrade

early check in helpful reception

accommodated our early check in request and staff was very helpful

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

just that the bar and restaurant next door were not open but still had an amazing stay.

restaurant and bar down stairs

early check in, even though i only asked them to hold bags until check in at we could go exploring

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

fabulous location and very accommodating to early check in request

we were able to get an early check in and the front desk and valet were very friendly and accommodating

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

fast & early check in, location to td garden

i wasn't expecting early check in - but was able to

the gym was alittle small not all equipment worked

free water in the gym.

the gym was closed and it was not mentioned when i booked.

was awesome, she has been working there a long time, very friendly, helpful and accommodated an early check in which was very much appreciated

the staff is so accommodating (need an early check in/late check out- sure

quiet once the kids in the park out back left (7:30 pm)

laundry, ice, and maps were available as well

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room) and a full-length mirror

they were able to accommodate an early check in and late check out

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

early check in due to travelling overnight much appreciated

they allowed early check in and bag storage

we arrived early and nakia. was extremely helpful in allowing us early check in.

the hotel staff was kind enough to accommodate early check in and we're very friendly

we could not ask for more with the assistance in booking our duck tour and an early check in

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

no kitchen nor even a microwave in the communal area in the basement

i was allowed a very early check in. the staff was exceptional.

everything was great including the gym - well equipped and clean. i’ll be back!

the gym is the best hotel gym i've ever used

loved the gym and the business centre as well as the ice machine

everything: perfect location near the metro station, nice room, gym open 24/h.

the staff are very kind and accommodating and did manage to allow us an early check in

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

great location and fun theming. check in was easy, and they allowed early check in, no problem.

it isn't a good fit for families with small kids or more conservative people

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

early check in and friendly staff. great location.

would say not having a pool but again, the kids didn t even care that there was no pool

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent and

way too expensive for what you get, no room service, no real restaurant

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

requested early check in on day of arrival and late check out on the day we were leaving and this was

requested early check in and the hotel never got back to me, so i figured it was all set

we were early but they found us a room and allowed early check in

helpful staff accommodating request for early check in.

gym) in the hotel are very limited, old and dated

was perfect, from an early check in to snacks and water in room

had a room available for early check in and provided luggage hold after check out

free early check in, late check out, comfortable beds, free giddies in the

staff accommodated my request for an early check in and two beds

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten note

close to everything. early check in was super beneficial. staff was very friendly.

they accommodated my request for an early check in and were very professional, polite, and caring

paid the $50 early check in fee and boy was it worth it

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

accomodated us with an early check in

they accommodated early check in, very much appreciated

good front desk for early check in, all staff are nice.

easy check in/out and flexibility for early check in

even the bar there was wonderful

the restaurant and bar was unexpectedly quite good

also,early check in when people are driving 3 plus hours and need to rest or freshen up

for early check in and late check out, we didn't get either - small requests to ask for that they

location friendly helpful staff early check in quietness of the room

allowed early check in and friendly staff. great location too.

gave us an early check in a full 2 hours early

the staff were hospitable and friendly, they allowed early check in, the valet was professional

very nice gym to relax and a awesome chimney in the

gym was very good

worth the money - i paid almost $1k per night and i didn t even get room service the first day

the existing bins are small

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

very nice and they allowed us an early check in which was amazing

i just stayed for one night, they let me do early check in and upgraded my room for a better one at no extra cost

excellent location.staff was very nice, was able to do an early check in and a late check out.

staff were very nice and accommodated an early check in

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

it was clean and they had a nice gym

friendly staff. nice bar and environment

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

gym

cleanliness and customer service and location. nice early check in with late check out is great.

that i found out that they do have a pool and fitness center

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their sweaters

the kids loved it

quiet the bar down with some sound suppression or move the check in desk

requested early check in

from the moment i called for an early check in to the staff sending up a bday gift when my friends told them why we were there

nice gym, very friendly staff, amazing view from the top and hotel of a reasonable size rather than a

the gym has enough equipment to help maintain one's fitness while travelling

is the “crappy” toilet paper (commercial 1-ply) and the low low toilets are made for kids

fantastic location and the staff was great offering an early check in and late check out

arranged early check in

had nice bar and

if i was to choose something , the bar wasn’t open when we arrived and during our stay

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

customer service from ali at reception, who accommodated a very early check in

we requested an early check in & our rooms were available at 10am which was such a bonus to our overnight in boston

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling with my baby

i had requested an early check in and they had me in my room before 10:00 am along with an upgrade

staff went way above and beyond to accommodate both an early check in and a late check out

a few days in advance for an early check in

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

definitely recommend this hotel, the stuff us very friendly and they were able to accommodate early check

had asked for early check in, not only was i accommodated , upgraded and even received complementary cocktails

great, , room clean, facilitated early check in , security on entrance at night, door staff very

i downloaded it for ease however ended up utilizing the room service phone for orders

liked that the hotel provided washers and dryers for self-service laundry

the staff has been great! the food we ordered through room service was outstanding!

the gym facility

early check in was available which is rare at any hotel

beautifiul hotel great location . kids liked saltwater pool and hot tub.

i would have wanted to be in the spa with my gf, but it didnat work ut

the ipad useful for weather updates, recommendations for restaurants in the area and for ordering room service

the hotel gym and spa looks new as if it has been refurbished

early check in was very much appreciated

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

there are many more things i loved, like the yummy morning breakfast delivered to my room, and the lovely rear of the building which faces the water, and

complementary wine and water and the breakfast was great