tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

no indoor pool

i love the free laundry option! this was a very quiet hotel as well.

staff was friendly and breakfast was good and healthy

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

they allowed me an early check in after a long trip into town

full kitchen

i like that it came with a fridge and a mini kitchen

the kitchen

laundry out of order, no hot water, tub slow draining, and a short in the electrical

staff was excellent, let us do an early check in, we arrived early fro out of town

start with, they accommodated an early check in, which was great

she was able to accommodate an early check in for us

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

the bar was closed

location .. amenities .. bed comfort .. early check in ..

friendly staff. clean. quiet. comfortable beds. shuttle.

the gym equipment was broken and the overall building felt very dated

bar and grill staff are very friendly, and we overall enjoyed the room and stay

the gym is missing a pull-

we were able to get an early check in

close to cleveland clinic and the shuttle came everyday

thankfully we were able to get a shuttle to the food court at cleveland clinic

convenient with laundry and gym room

convenient with laundry and gym room

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

good gym and breakfast. the hotel also had free parking which many hotels in this area do not.

my kids was able to hang out in the lobby and play games and relax. they loved it!!

stay,clean room,friendly staff,,breakfast well stocked

allowed early check in, very friendly staff, comfortable bed, good breakfast...

i requested an early check in and the room was ready upon our arrival

plus we was able to get early check in and late check out so that’s a major plus

free shuttle service to the cleveland clinic

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

early check in and never heard back from the hotel

the hilton honors app is super convenient for early check in & contact free

called in for early check in which was approved and on the day our room was not available only to sit in the

there were no food options near the hotel other than the hotel bar and grille

the breakfast help was fantastic with our kids (8 & 4) and

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

clean, great location and early check in and late checkout.

i didn't like that there was no continental breakfast.

great gym

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in the morning which we enjoyed

we were allowed an early check in.

had called three times requesting early check in, room wasn’t ready after being assured it would be

early check in, friendly staff, location.

great location, big rooms. full kitchen

hotel bar area was relaxing

only disappointing aspect was that we had to pay $150 for early check in

staff was great. we requested early check in and they were able to accommodate.

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

the wifi was very slow and to pay an extra for having the speed is not appropriate

room service food wasn't that good after 11pm

plus they got us in on early check in which we were so happy about

we took the free early check in

i made a request for early check in and we were given such an attitude about it even though we said we were

early check in, cocktail hour and breakfast and location to r& r hof

early check

requested a early check in, a month before my stay

they even gave us an early check in which was great

joe at the bar was exceptional...location was key..they got us an early check in as requested.

convenient location, nice facility for exception that fitness center was closed

no fitness center

early check in and close to the national park

they have an indoor pool.

room service wasn't available at the time

i was told by desk when i checked out that they do not do room service for an overnight stay

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

room was clean and comfortable check in staff had bad attitude and no help with early check in

pool was clean and pleasant

i didn't use the pool or the exercise room, so i can't comment on those

no indoor pool

the bed was comfortable and it was nice that they served breakfast in the morning

early check in great

the cold pool

location and it had access to laundry machines.

the pool was closed.

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

before we arrived to attend my son's funeral service to making sure our rooms where ready for early check in she went above and beyond by helping clean the second room

i didn’t like the breakfast at all

odd layout to the property, carpets were dirty and our room smelled like a sweaty gym.

loved the gym and spa staff were really nice and helpful

hotel employee was very nice breakfast was good room very clean