they also didn t tell us how the pool/lounge works

great location, pool facilities, lounge.

restrictions on the hot tub

plenty of space, perfect kitchen. comfy bed.

ly open 2

gym way too small. i d love to have a tennis court, and bikes to use.

room service was quite expensive but this was to be expected.

property, location, golf course next to the lake, service, comfort & edgewood

clean, comfortable, and friendly staff. also, a shuttle is available, free of charge.

our room was next to the gym, but besides that, nothing to complain

the no hot tub and the gym was kind of s.all

pool was closed because they didn t have a lifeguard and no kids activities.

that room service was quick

close to casinos, disc golf course and shopping.

we also didn’t have room service one day because of a mix up and misunderstanding

the pool & hot tub were amazing, the view was great, the restaurants were really good

the lake and golf course view from the room was beautiful and unexpected

the casino is chill and fun to be in

due to covid19, gym provided no water and no dumbbells. hot tub was closed off.

very clean, good customer service, great location, good room service!

we took advantage of the on-site restaurant and spa and both were amazing

problems, fire and cancelled reservations, only complaint is that we weren't notified that room service was discontinued until we tried to order

did i mention room service from jimmy's restaurant downstairs

instead, we preferred finding our way to sprouts either by the local shuttle service or by bike - which had great vegan food at a great price

close to everything and have free shuttle if you don t feel like walking to/from casinos and anywhere within 1

the breakfast was delicious!!

when you walk you can feel hole under of the carpet so honest it’s perfect hotel breakfast and pool is very clean

laundry

location was great easy walking distance from golf courses for celebrity tournament

pool, hot tub, king suite w/spa and sherry, who checked us in and very welcoming

comfy beds, fire pits on their outdoor patio( smores makings available at desk), nicely appointed bar in the lobby, friendly staff, proximity to heavenly

garden, the “camping” atmosphere, the breakfast, the games, the music, the hot tub, clean, ev chargers & family friendly

the attached bar and coffee area was so much fun and had live music

close to casinos and shops

onsite ev chargers are great - i feel like they could add a few more chargers

very nice people and the location is great, specially cause we wanted walking distance from the casinos

a block to the casinos on stateline

motel is located in the heart of south lake tahoe, walking distance to heavenly gondolas, casinos, skate rink and everything the downtown has to

there was a kitchen but things were missing so not really useful

location is perfect for beach access, shopping, and casinos

the gym & pool should have longer operating hours

my 3rd stay in this hotel, this year i brought my kids here for the first time

and the casino floor manager told us about the bar outside of the

no coffee maker in room - room service was not always available!

no laundry bags no wardrobe to hang clothes non functional coffee machine/kettle no body

play area for kids and the pool everyone is friendly had a great time

�j`

the casino were a ghost town

the pool and it s area could be warmer

location of hotel, early check in friendly employees.

the location is convenient to heavenly, and they've added a new building and gym

the ev chargers are conveniently located and plentiful

children and dogs are welcomed there, plenty of games are offered for both kids and adults in the bar/lobby/reception area

having an ev charger available was also very convenient

and our older son enjoyed the pool, services and the smore's time at

only have one electrical circuit for the ice machine and washing machine so if you want to do laundry and the ice machine is plugged in you have to call them to unplug it and plug in the

off, do not go by the advertised pet fee

will stay again. big rooms vary clean. pool was nice and warm.

it is very dog friendly and the pet fee is reasonable ($24 a night)

cold floors w/o carpet. laundry work only until 9pm

loved the buffet for breakfast the location didn't get to enjoy the pool due to covid-19

gym is so wet and the boat riding is broken

we enjoyed the pool and gym

no shuttle bus or vans

was pleased from the moment i stepped off of my shuttle bus from reno

the kids loved the pool with all the floaties

wonderful place to stay, very clean and close to casinos.

would have been nice to have separate hot tub area away from the one the kids, teenagers use, just for privacy reasons but other than that no complaints

close to the beach was great, early check in was wonderful, we will be back !!!

room clean , extra activities for the kids

everything++++ excelente service staff location grounds pool spa personnel = a+++

very nice to have the kitchen amenities

great location, clean, beautiful property! we especially liked the full kitchen and fireplaces.

well equipped kitchen.

gorgeous pool also

the breakfast buffet was very good

the back part of the hotel where the spa is located.

missed breakfast

bed was super beyond comfortable, the whole place was very dog friendly and the pet fee was reasonable (only $25)

allowed for late check out

lamps were either broken or didn t have light bulbs we also had a hard time connecting to the wifi the bed in one of our

the fitness room so old and the restroom super dirty

they also have activities daily for kids: smores, craft, game room, hot choco, etc

we really appreciate the gift for not using room service during our stay

all restaurants beautiful for walks with the kids

we were near the staircase and some people coming in from casinos late at night were very loud at 4am

super close to the strip and the major casinos

hotel is close to the lake and casinos. best hot tub in town!

was great, property allowed late check out

one mile to heavenly ski resort and downtown casino area

arrived with two little kids after 9 o’clock, to find that our reservation has been canceled, we have no idea why

only negative comment would be on the need to upgrade the deck area around the pool and spa as there are areas that are really worn

we were in the building closest to jacuzzi and pool. heated patio.game room.

heated pool and hot tub were very appreciated, nice staff

there's a pool, jacuzzi, gym, laundry room, game room, free bicycles, a bowling alley nearby and a cool

there is a german restaurant a block away and the resort does room service 5 nights a week

no self parking. compulsory valet parking.

i loved the location and the laundry room

property is amazing to stayfrom the room service to the great accommodations with the free valet parking the pools are open the hot tub

the quality of the room service food was ok, but could be improved a little.

dinner, and we did not make a reservation cause we just arrived and our group of 6 adults and 3 kids was very hungry and tired, the person at the reception of the restaurant was not welcoming at

i loved that they had a bar at the pool just wish it was available past 5

funny, people were doing laundry across from our room at 7am, people smoking under our room at 7:30, kids crying and

the kids felt safe and at home being at this location (it was their first time out of state since

the pool was also amazing

good breakfast, nice pool, convenient store within walking distance.

the cleanliness of the entire property, the quiet rooms, great comfortable beds, easy access to pool and exercise room and the great variety for breakfast wow was a 10

location was good. had a pool and fitness center

pool

pool and cleanness

i was told i needed to return at 3pm but when i explained i had asked for the possibility of early check in on my booking

to play golf so the location was great

casino, pool and sauna

clean and comfortable and the us of the laundry associated with the rv park managed by the hotel was a bonus as we had been traveling quite a

only one negative the spa jets didn’t work good but the area was very clean.

so to do that, or to use other amenities like gym, you have to take your car and drive to the other hotel

they have laundry is available to use at rv park next door

the spas have very weak jets. the gym was missing a pin to adjust weight on one of the machines.

the pool/spas were so incredibly packed with tons of people, so my kids couldn't even fit in

i liked the spa and pool was our favorite part of our stay

i was expecting a bigger pool :/ but i enjoy the pool anyways

reflect a loss of services during the stay such as breakfast and daily housekeeping or the use of pool, jacuzzi or gym we understand the covid restrictions but feel the pricing should reflect

i love the location, the pool hours, the comfort of the beds.

we did not use the pool but it looked very nice and there were comfortable gazebos outside for conversation

i wish the hot tub had been operational, and that the pool were a little larger.

could have better ventilation in the casino

got daily credit for black bear diner, casino bar or free slot pay

i walked into the casino lobby to check in i was terribly afraid that the the room would smell like smoke

the has the casino on the lobby in which we didn't visit

was fantastic, caroline at the bar in the locals in the bar

staff were lovely, good laundry facilities, clean room and good shower

clean and big room with small kitchen,and you can have coffee, tea and chocolate at any time, free books

breakfast was so so, and the laundry facilities need work

the room was spacious separate bed room family room kitchen as excellent full size refrigerator

right downtown ,... walking distance ,... to casinos,.. etc. friendly staff.

lovely breakfast and particularly liked the smoked salmon

location, location, location. restaurant and bar was also very good.

very nice continental breakfast. excellent locally brewed coffee. parking was easy.

easy parking a great complementary breakfast

parking limited

self laundry is expensive

it's great that they had spa and pool facilities although we didn't use them because we were there mostly to ski

was only one knife in the kitchen and it was very small

the sledding hill was great for kids and staff was so helpful and nice.

room had full kitchen and fireplace

don;t smoke so having to check in and out in the smoky casino sucked

check in was in the casino which was not attached to the rooms at the border house

bit odd with check-in at the casino next door

completely private from casino but close enough to get casino fun

casino employees they went out there way to make sure we were ok we both had a cane to walk with

laundry room was out of service

dinner in the bar was great and good value. breakfast also good

location was excellent with an onsite bar and restaurant

hotel was clean, modern, and had a cool restaurant / bar and cycle hire

lobby is warm and cozy, with a bar (wine, beer and coffee), tv and both indoor and outdoor fireplaces

the girl on reception and running the bar was very welcoming and knowledgeable about the local area, and was happy to chat with us about

the amazing views from the pools, hot tubs and beach

think the casino staff in charge of table gambling could be better and should be more patient with first-time

hyatt has all the amenities that adults and kids could ask for.

i used room service the following morning, and it was quick and decent

neighbors (sounded like 20 people and 10 kids) next door made a lot of noise

room i was given too noise, i was first floor near the laundry room and staff supply room, kids were running guest were loud, i was not able to keep my blinds open too many folks passing by,

breakfast was amazingly well done

the pool and spa was a plus for our family

the free breakfast was so very delicious

the pool and fitness rooms! plus the hotel rooms were spacious and nice. staff very helpful.

plenty of activities on site with a casino and bowling alley

smell smoke from the casino coming into our room : / normally i wouldn't care, but we had our kids with us

spa rooms are great to use during our golf events

front desk very kind free breakfast very good do try biskets and gravey we will be back

remember to ask if swimming pool and gym is open yet