oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

room service food was terrible

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

wifi was decent throughout the resort

breakfast was good,lunch was good

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

the food was excellent and the nightly entertainment was great, kept the kids entertained

the kids were crazy about lazy river :) our concierge jose f

reliable if you need for work), the tvs in the sports bar are controlled

the kids were crazy about lazy river :) our concierge jose f

breakfast was fantastic, fresh food and great service the grounds were kept impeccable as well as

o was stationed at the back pool with the bar from 6/12-6/14

the gym wasn t as big as we would have liked

down breakfast and lunch took over an hour- we opted for breakfast buffet and eating lunch pool side

the gym, spa, and restaurants were all upper class level

make sure you bring your tip because the staff definitely deserves it from the bell hop to the room service

the pool right outside the door was awesome

ly in the bathroom/ needed to order room service -switched my name with my friends -they kept calling her to apologize instead off me

had a poolside swim up room that was fabulous

personal concierge, excellent food, restaurants, room service, and staff

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

there is definitely not enough bars or night life

i loved the swim out pool

food was mediocre except for the breakfast buffet and the beach fiesta

food was great bar staff was fantastic

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

the pool is the perfect spot to relax and get away from busy beaches

clean pool

the pool is very nice

outdoors by the swimming pool

a clean and refreshing swimming pool

verry nice host nice pool great breakfast...

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

pool was beautiful and beach was perfect

we loved the pizza by the pool and also loved the grill for dinner

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

we would like to have seen a late night bar near the beach

there are millions of places to go and party and have kids run around

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

kids pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

kids pool could do with some shade

secure parking

better wifi connection in the huts is needed

strong wifi conection

the wifi worked

no wifi , hard bed

gorgeous hotel, super friendly and fun staff, beautiful pools

to spa is paid and expensive even without massage or therapy services

if you stay at the adults only you have access to all the other properties which was a plus

we stayed in a junior suite that had a view of the left pool and view of the ocean

the pool and the views are beautiful

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

the gym was absolutely gorgeous and the shows were fun and pretty quality

food, especial 24hr snack bar and pool side bar

food, gym was the best i've seen around. shows

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

i like the spa and de convention center

grounds are lovely and the pools and beach are fantastic

grounds are lovely and the pools and beach are

ly at the breakfast)

the resort was full but we did not feel it

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

kids area

we enjoyed the breakfast buffet and location was very nice

the beach the food the room the pool the trees everything was 10/10 cant wait to come

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

breakfast was exceptional

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

too far from the airport . and no umbrellas in the pool area.

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

breakfast was cold every single morning

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

gardens, plenty of open areas, clean pool, feels secure

only thing that could be improved is the set up of the kids club

fun relaxing vacations with my familiy. kids had a blast.

beverages were not very boozy and mostly sugar and the gym was subpar and needs to be updated and cleaned more often

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still good

the gym was spotless and well-equipped with high-quality machines one of the best i ve seen at a

things about this resort that the few could improve should not be mentioned except for the gym - a disaster common

also we felt safe and is kids friendly

lots of pool and beach space, good size rooms, free and easy parking, and clean

walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community

mfortable and large), room service, view out of balcony on dolphinarium

mfortable and large), room service, view

when enquiring about transport to other towns nearby and bad information about given about the casino

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

met jose at the iguana bar

snack bar was my favorite place

huge pool. cafeteria. beautiful grounds. friendly staff.

breakfast and lunch were fantastic however

i called two times for them to clean the room and had to keep calling to get the plates of from room

ailable for lunch and breakfast also when you book the preffered club upgrade)

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

poor - nothing happens unless you ask the staff at least three times

but the coffee could definitely be better for breakfast, it s a little weak and bitter

the spa is incredible, and highly recommend

there is also a nice gym to burn those caloroies

room service was slow

the breakfast was probably the best food at the hotel

i suggested few activities like pineapple themed pool party, foam party etc

closed for 3 days because of a private event and we had to do long lines in the other one to get breakfast

tissue paper ended, room service cleaned and did not replace it

beds, easy to move around the big resort with the golf carts, lots of entertainment for the kids, the auma restaurant was great

service at the pool was very poor

great service from bar stuff

there is 24 hour room service which is amazing for late nights

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

didn t like how the pools close so early

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

to covid the adults only side was closed and we were in the family side

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

was wonderful we were not told about the kids menu until several days in and it was a great addition

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

there are over 400 acres of land for some to explore and our teens enjoyed playing with other kids as well as finding quiet corners to chill by themselves

visited the property with kids and it was wonderful

pool would definitely benefit from a good clean

you had to eat in the dining hall for breakfast and lunch and dinner

no fresh salsa to go with eggs and omelette with breakfast

breakfast and lunch were best

great breakfast and food the rest of the day.

room service could be a tad more attentive

ds club) is outstanding

she was great and helpful great location great architecture great continental restaurants breakfast need to be improved get few new foods daily great pools nice

nice pool and beach front

friendly helpful staff big rooms with comfy beds we loved breakfast, lot of options and everything was fresh

the food at the buffet for both breakfast and lunch had a good variety and was of very good quality

glad my kids got the chance to experience this awesome

eakfast, lunch and dinner) i m very selective with my food, but occidental was perfect

the pool by the ocean is

the gym

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

room service

that we had to reserve in advance

the spa is out of this world , if you can definitely book a treatment , was the best massage and facial

spa itself was really nice in terms of overall environment and design, with professional approach

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

service bar was not refreshed during our stay

mary's charming and personal service and made our sunday breakfast a delight

this may check out a bit stressful because we had a set time booked for the airport shuttle

t the onsite spa muluk) definitely sweetens the deal

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

dirty pool. no ac in the living room (only in the sleeping room). check out for sargassos.

pool was a little dirty and the outside bathroom/shower area was not kept clean

hammocks, pool, service, beach, ambiance, music, all wonderful

need to spruce up, tidy up, manicure outdoor spaces a bit around the lots and pool

pool was the only thing i believe needs improvement

this should be a place to relax in the morning with your breakfast, coffee or just relax by the pool, at that hour there are not many party

* we were surprised by the large two floor room, and it was decorated nice with a kitchen

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

nice restaurant on site with lovely breakfast

kids loved the private pool

dj on the beach

nice pool also for families *separate section

every morning at 8:00 (each day different yoga for all levels) after yoga, i would go for breakfast and at 11:00 or 15:00 i would attend some ritual - spirit pampering (+)was just perfect and the service quality is outstanding the place, the beach, the pools, the breakfast place and the bars are gorgeous (+) however, one of the most magical and memorable moments was having breakfast at su casa with joel playing the most sublime sitar music i have ever heard (+) breakfast and lunch was fresh and yummy too (+) pool, vegan tacos, vegan breakfast (+) breakfast at su casa or plantissa (-) on one occasion i was the first customer to arrive at su casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving (+)) breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods (+)breakfast, the place itself, some of the desserts were not so good (-) vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible

our kids loved every minute of it and looked forward to going every morning

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

the room service menu could've been better with more options for kids

the phone in our room never worked, we tried to order room service a few times and gave up

guests (this isn't a negative, just an observation), we were hoping for more english speaking kids for our kids to make friends with in the few days we were there

bar not stocked up properly

always spots on the beach and around the pool to sit anytime of day

amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff

to get to the beach and pool from our room

beach is beautiful and bar services around are very good

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

i liked the room and the pools. riuland was really nice for the kids.

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

many kids shows late at night (8:30 to 10pm)

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

breakfast was perfect (very well served, and tons of variety)

like their facilities of kitchen

breakfast was great and the location too, the room was very comfortable and the bed was what i

big and clean rooms, good breakfast

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

the pool, the beach, food pretty much everything

long lines for breakfast as there’s only one place for breakfast ckreaky

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

're in mexico, no taco bar near the pool

room service was amazing

bellman service was personalised as was the valet parking

at the ocean and eating breakfast from the breakfast buffet is great

4 swimming pools, great garden, nice spa area

there seemed to be one pool that played louder thumpy music

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

pool and personal were superior and friendly.

on the beach, massive pool, bars, tennis courts and other activities available

food, nice animators at pool provides good programs every afternoon

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

i was annoyed that the kids club said it was open every day, but it wasn't

r me)

although there were families and kids, it was easy to have some peace and quiet

spa massage at maya sister hotel very good

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

more chairs by the pool

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was inconvenient when it was raining, so my suggestion here is to have umbrellas

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

great service and excellent customer service also free wi fi and clean pool

excelent breakfast. served to the room due to covid restrictions

plenty of parking and free breakfast that was very good

coffee was really good, breakfast fine

room and excellent breakfast with a good outdoor swimming pool

great facility for the great price. great breakfast. not to far from calle 5. great staff.

no air conditioning in the lobby or breakfast area

apart of turned conditioner off 24/7 and ventilation in the gym room

the breakfast was good and healthy. the room was spacious and very clean.

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

nice garden with a pool overall a wonderful stay and we will be coming

the pool and internet/wifi slow and drops a lot

wifi was very good

the pool was amazing, the landscaping, the room, the patio

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

pool volleyball games were great fun and got us talking to other guests

gym was excellent

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

ferry right next to you, small pool, smell of mold, everything was always wet.