the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

an appt to use the gym

in room service - alcohol, dishes, breakfasts, almost everything

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

i especially loved javier

food could be better, room service very disappointing, long waits for food and drinks at pool

breakfast buffett was amazing with an abundance of choices.

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

the spa was also beautiful and our services very relaxing

the pool right outside the door was awesome

love the 24hr room service

ly in the bathroom/ needed to order room service -switched my name with my friends -they kept calling her to apologize instead off me

room service food was not good

breakfast is served in one of restaraunts only, but it also full of table

food the pool top 10

the kids were crazy about lazy river :) our concierge jose f

tv was hard to manage for ordering room service, it did not work

also good wifi throughout the resort

pool, food, nature and kids club !

without beach shoes, there is a clear risk of injury

ts) - defect hot pool

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

30 as an option for people who didn't eat breakfast

breakfast buffets were amazing

food was great bar staff was fantastic

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

food was mediocre except for the breakfast buffet and the beach fiesta

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

clean pool

the pool is very nice

the pool is the perfect spot to relax and get away from busy beaches

outdoors by the swimming pool

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

there are millions of places to go and party and have kids run around

kids pool could do with some shade

adults only is the way to go

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

at the other hotels where also allowed into our hotel they had to be 18 and above as we are adults only, so that was great

to spa is paid and expensive even without massage or therapy services

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very good

ggae, motown, etc)

i wish the hotel would limit this or rebrand secrets to an adults only party hotel rather than couples oriented hotel

room service was really slow

we would like to have seen a late night bar near the beach

the on site restaurant and bar are great and it's not a long walk into the town

the wifi worked

to reach with parking directly in front of the property and a wonderful setup in the jungle

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

there was also no mention of no wifi in my room, which i had to walk to the common areas to use

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the premium package

the gym was absolutely gorgeous and the shows were fun and pretty quality

food, especial 24hr snack bar and pool side bar

food, gym was the best i've seen around. shows

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

i like the spa and de convention center

grounds are lovely and the pools and beach are fantastic

grounds are lovely and the pools and beach are

far and super busy with a long waiting line for breakfast and very strange dinner plans

breakfast was just okay unless you got a omelet cooked which was pretty dang good

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

we wished there was a snack bar near the pool/beach

breakfast was good and variety of to choose from

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

the property is enormous and you have to walk a lot but for us it was positive as my kids love that they have so many activities

tropical pool bar had terrible staff everyday.

the beaches, the pools and poolside entertainment. the pool bar staff!

we enjoyed the breakfast buffet and location was very nice

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean resort grounds, access to nearby resorts & their facilities, u

breakfast was cold every single morning

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

gardens, plenty of open areas, clean pool, feels secure

only thing that could be improved is the set up of the kids club

a nice bar on the pool

nice bar, water around the bar is warm temperature

music a little to loud from the pool area

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

ird party) not on par w/ the rest of the hotel.

we order room service which was and we sat down at three different restaurants to eat

for kids it s so overstimulating be prepared that when you ask for something or order something,

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

children’s water park is exclusive to the explorer club…so we couldn’t watch our kids play

all the staff and the kids pool aerea

staff was not great at handling an issue - i facial at the spa

though it was nice to not be a slave to our phones, the fact there was only wifi connection in the lobby made it difficult for us to plan more of our travels, also we were a

the common buildings like the lobby, pool bar etc

one snack bar that is by the children s pool

golf and time share were a little pushy

there were some questionable words/lyrics with little kids around

all the pools had entertainment

property is well maintained, and starting renovations- nightly entertainment is excellent, sports bar has a dozen screens- and great bartenders

the kids water park was great, along with the kids programming.

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

there is also a water park for children and a skate park

there is 24 hour room service which is amazing for late nights

also, the kids water park was super fun my kid enjoyed it

there are adults-only pools and beaches (and restaurants) so we don’t have to listen to crying kids when we want to have some quiet time

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

with our kids in a couple weeks

understood why it wasn t adults only because of covid 19

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

of the bar staff i found quite rude

eduardo ,the bar tender, prepares amazing cocktails

the kids club was probably the best thing about this resort

the pool, the size of the hotel

from the entrance to the rooms, the gym, the restaurants, it was all very nice

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the rooms

room service was slow

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

service and room service was horrible

when we arrived we asked about information about breakfast, lunch and dinner, but the staff on the reception gave us misleading information so we

we were only able to receive room service one time in 5 days after being told it was 24 hours

restaurants, comfortable rooms, kids facilities

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

was wonderful we were not told about the kids menu until several days in and it was a great addition

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if the pools furthest from the main restaurant

there are over 400 acres of land for some to explore and our teens enjoyed playing with other kids as well as finding quiet corners to chill by themselves

visited the property with kids and it was wonderful

pool would definitely benefit from a good clean

you had to eat in the dining hall for breakfast and lunch and dinner

no fresh salsa to go with eggs and omelette with breakfast

breakfast and lunch were best

great breakfast and food the rest of the day.

you had to pay for room service, i thought it was all inclusive

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

i love food

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and amazing waiter

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

it would be good for a split day so the kids have energy to sit through the show at night

octopus water slide/pool has been down for a month so my kids were bummed out they couldn’t go on

bracelet for adults that can't drink

6 days stayed they don t refill the bar in the room, we are very very disappointed in the fact of the capacity of the good restaurants

best places for cocktails rooftop pool bar at casa la piramide and arenal

the explorer’s club (kids club) is outstanding

not enough variety of food for breakfast and lunch. spa services too expensive.

the kids' club was awesome as was the gym

would be great for kids - cute playground and lots of entertainment

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

service bar was not refreshed during our stay

mary's charming and personal service and made our sunday breakfast a delight

this may check out a bit stressful because we had a set time booked for the airport shuttle

t the onsite spa muluk) definitely sweetens the deal

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

7 mins drive * hot shower with good power * big bathroom * massive room with 2 double beds * nice breakfast

that wouldn't be problematic if the kitchen wasn't closed ( it was hard to find restaurants close to the hotel late at

this should be a place to relax in the morning with your breakfast, coffee or just relax by the pool, at that hour there are not many party

the kitchen sink and floor was pretty dirty but everything else was

from the room to the pool to the breakfast even the staff was great

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

if you really want to loose some weight you d better use room service

our kids loved it, me and my husband loved it and will be definitely come back here

pool, vegan tacos, vegan breakfast

l included, even the room service was delicious), there are animal protein options if you like

so many pools, great for kids with a water park, food was fabulous and so extensive

variety of eating locations. comfy rooms. loved the juice bar on the beach.

lots of fun for the kids too

lots of fun for the kids too

beautiful, quite beach. wonderful cenote. nice pool if see is ruff.

the pool needs some maintenance

dirty pool. no ac in the living room (only in the sleeping room). check out for sargassos.

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

pool was the only thing i believe needs improvement

bar not stocked up properly

always spots on the beach and around the pool to sit anytime of day

amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff

to get to the beach and pool from our room

beach is beautiful and bar services around are very good

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

i liked the room and the pools. riuland was really nice for the kids.

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

many kids shows late at night (8:30 to 10pm)

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

breakfast was perfect (very well served, and tons of variety)

like their facilities of kitchen

breakfast was great and the location too, the room was very comfortable and the bed was what i

big and clean rooms, good breakfast

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

the pool, the beach, food pretty much everything

long lines for breakfast as there’s only one place for breakfast ckreaky

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

're in mexico, no taco bar near the pool

room service was amazing

bellman service was personalised as was the valet parking

at the ocean and eating breakfast from the breakfast buffet is great

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

we splurged for a new years day massage at the onsite spa

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

we used the pool and by the time we were leaving the hotel i remembered

and they could do an earlier show for the kids, take after sandos caracol maybe

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

layout and pool location. access to the beach was great too.

our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum

breakfast was also exceptional along with all other meals

gym well equipped

breakfast buffet, house keeping up to par, laundry service great, all services used were great

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities it was close to walk to the center the entertainment was nice

next time with my kids

then we were asked to come next morning to collect our “presents” which were breakfast at different hotel, japanese dinner etc goods

excelent breakfast. served to the room due to covid restrictions

a dirty pool

the best breakfast ever!

it has a nice outdoor pool and sitting area

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

4 swimming pools, great garden, nice spa area

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

the pool closed at 8 pm which we thought was a little early

pool and personal were superior and friendly.

friendly staff, great room service

great facility for the great price. great breakfast. not to far from calle 5. great staff.

no air conditioning in the lobby or breakfast area

apart of turned conditioner off 24/7 and ventilation in the gym room

the breakfast was good and healthy. the room was spacious and very clean.

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

nice garden with a pool overall a wonderful stay and we will be coming

the pool and internet/wifi slow and drops a lot

wifi was very good

the pool was amazing, the landscaping, the room, the patio

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

pool volleyball games were great fun and got us talking to other guests

gym was excellent

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

ferry right next to you, small pool, smell of mold, everything was always wet.