music a little to loud from the pool area

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

ew) of the staff were nice and customer focused parking close to hotel

is a great option to go with kids because the beach has no waves at all

m), swimming pools, pool with bar, large room, beds

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and specifically said it's needed before bedtime

it s quite loud, especially the family pool which is pretty bad

breakfast and lunch were fantastic however

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

i had to critique, i would say the world cafe breakfast could have been better

we did not have the chance to use the water park

nice water park

also, the kids water park was super fun my kid enjoyed it

the pool entertainment staff was lively and full of infectious energy

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

had room service lunch and no one came to take the plates away

the adults only section got severely reduced and most of the sitting area around the pool is now for

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

room service was extremely fast and the food was very tasty

with our kids in a couple weeks

lot of variation of breakfast, very good food and people very kind, the restaurants are big so there are no issues with

kids loved the barcy water park & playing at the beach

pool was at a lovely temperature

pool area is great for kids

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

big with so much to do, very family friendly there is a bus that picks ups and drops off at each barcelo hotel and it was a double decker which ran about every 10-15 mins until 1 or 2am daily

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

resort was absolutely stunning, lots for the kids to do

breakfast was good and variety of to choose from

kids still slept fine in them though

the pool area was perfect and clean

we much rather have door from the snack bar by the pool or room service

large, well equipped and clean gym, like i have never seen before

we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we had to take turns to go get drinks so that someone had eyes on our kid

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

the hydrotherapy spa was excellent

grounds are lovely and the pools and beach are

i like the spa and de convention center

large swimming pool

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

food, gym was the best i've seen around. shows

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

ginásio, kids club, beach, buffet choice, facilities in general are very good

the pool areas were great, lots of activities to do around

i had so much fun at the music and pool bar so did the beach

being adults-only helped too

one had a mexican mall where you could shop or go to the casino there

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

at the other hotels where also allowed into our hotel they had to be 18 and above as we are adults only, so that was great

maintenance issues at the pool and some paint in room

more food options little music in pool area the sargasso

there are millions of places to go and party and have kids run around

pool could do with some shade

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

the spa was wonderful

beach/pool/facilities very nice

30 as an option for people who didn't eat breakfast

the swim out pool

breakfast buffets were amazing

we loved the daily volleyball games in the pool and getting to know other travelers

ts) - defect hot pool

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

great breakfast and clean facilities allowed us to relax

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

clean, friendliness of staff, spa treatment, excursions

drinks came fast and room service was very attentive

room service food was not good

the hospitality, the room service was unbelievable..

the spa was exceptional!

the gym is well equipped

facilities are great, big gym with lots of space, several pools and bar areas

great variety of restaurants, great spa and gym

the spa was also beautiful and our services very relaxing

we have two restaurants back in australia and so we are fussy eaters, there breakfast buffet was the best we had ever seen

kids club, worse i have ever seen

the kids club at the beach could have been better.

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most ‘at nature’ i felt in all the resorts

the pools were beautiful

service sucks , room service and rooms , are terrible.

there was only one pool available until midnight, the other ones closed at 6pm

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

breakfast was the best meal of the day

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

big pool was under construction which we did not know about and that was a big reason we were staying

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

room service food was terrible

somethings you had to pay like the spa area

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

nior suite with private pool)

the staff, the food, the room and the pools

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

the coffee bar is such a nice touch too

tv was hard to manage for ordering room service, it did not work

no ash trays around the pool breakfast served till 10 ...could make it 10.30

oisy pool we called it) quiet pool, very fun looking kids pool, beach with nice sand and no seaweed

louanne from the spa was wonderful booking treatments for my daughter and i

a clean and refreshing swimming pool

clean pool

location, very nice pool and facilities, big room and comfy bed

outdoors by the swimming pool

the pool is very nice

one was on it the whole time we were

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

some snacks at the bar would be nice

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

breakfast had every thing except freshly made tortillas, which is always a good complement of a

that we had to reserve in advance

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

had a swim up pool room)

best places for cocktails rooftop pool bar at casa la piramide and arenal

slides, sea sports, free entrance to all the parks, excellent food, friendly helpful staff and kids club until 10pm

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

getting to the different parks was seamless since there's always a shuttle running

pty for 3 days)

in my stay, the room was clean one once, the same with the mini bar

room service all fun inclusive kind staffs bathing facilities

people that wore gym shorts and old tennis shoes were allowed in

will start by saying this is a great adults only resort

pool in february was not heated enough

breakfast was delicious

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

great choice for breakfast, used various restaurant would rate them as good.

the on site restaurant and bar are great and it's not a long walk into the town

) and for our 'giraffe' room the wifi was fantastic

q�c

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

better wifi connection in the huts is needed

the pool and the atmosphere at night is really delicious

the breakfast was great too

two floors with a complete kitchen and living room downstairs and large bedroom with en-suite upstairs

breakfast was not that good, only 2 options as i remember

kids loved the private pool

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also had much less people than tulum these days

ud) kids' pool

our kids loved it, me and my husband loved it and will be definitely come back here

the room service always tok 40-60 minutes

our kids loved every minute of it and looked forward to going every morning

and plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

lots of fun for the kids too

a little bit difficult to move around with little kids, i would recommend bringing a stroller.

adult only areas still had kids around even though the signs clearly designated the adult area.

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying to get the children to bed

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

good wifi

10 min by taxi), the hotel features a lot to do, a lovely pool which is spacious and a beach with plenty of palapas to chill and relax

it was hard to get a lounge chair by the pool

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

like their facilities of kitchen

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

breakfast was perfect (very well served, and tons of variety)

nice gym

good breakfast

i liked the room and the pools. riuland was really nice for the kids.

the variety of restaurants and the kids pool

we had a spa and the ladies were great

the variety of restaurants and the kids pool

the pools

staff, perfect beach, good rooms well looked after, and good gym, the whole resort very green

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if you don't

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

pool service was great

adults only is a plus

resort is lovely, very spacious, beautiful grounds and well laid out

at the ocean and eating breakfast from the breakfast buffet is great

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

and they could do an earlier show for the kids, take after sandos caracol maybe

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

& spa not available

restaurant and bar staff were all extremely polite, helpful and attentive

r me)

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

while the buffet was great, the options for kids in the restaurants was very limited.

in the morning, there was no bacon or sausages for breakfast

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go back

nice small resort we felt like we had the pool & beach to ourselves

to many kids on the pool where the bar is.

the pool, my kid love it

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

the view of the beach! the coconut trees! the pool facing the beach!

there were no prawns :/ could invest more in the gym

7 nights - the food was only open on one side of the resort- no food on the far left side only a bar so had to walk quite a ways for lunch if sitting over

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still good

fun relaxing vacations with my familiy. kids had a blast.

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

bar could offer better options and they could offer shuttles to the airport, the taxi fare it's

coffee was really good, breakfast fine

the breakfast was good

plenty of parking and free breakfast that was very good

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

the best breakfast ever!

we enjoyed our stay at your hotel with that large selection of food for breakfast.

i didnt have enough time to get in the swimming pool =( but it looked great

it was great that it included breakfast!

the breakfast was good and healthy. the room was spacious and very clean.

friendly staff. clean, good breakfast

the pool was amazing, the landscaping, the room, the patio

pool awesome well maintained

but if i had to say something sometimes the wifi would drop in and out from the room

nice garden with a pool overall a wonderful stay and we will be coming

we booked one night more, the host was very helpful and very kind, thank you, the pool is great, wifi strong, clean, and very

all the pools had entertainment

the snack bar was convenient

water park is a tiny area for young kids

i love d water park and the pool. my kids love it

the kids water park was great, along with the kids programming.

gym was excellent

pool hours too short

pool volleyball games were great fun and got us talking to other guests

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

breakfast is ridiculously amazing - chilaquiles made to order

the breakfast was probably the best food at the hotel

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

good food althrough out the trip but the breakfast buffey definitely stood out

also would love more options in the pool

clean quiet easy acces good breakfast rooftop pool

the staff is extremely friendly and helpful and the breakfast is outstanding

the included breakfast was nice

the roof top pool was lovely, they could

do with a few more sun lougers round the pool only two for people to lay on its about 15min walk into playa but not a problem for us as we

great pool too

late check out time

pool area and pool were great

the pool area looks beautiful. it is very clean with room service every day.

d floor)

the spa was great to include their mini pool

truly wonderful hotel, very excited to come back when the spa is completed

the location and the roof top pool are great

friendly and very helpful staff! great location great pool great massages! good gym

the buffet breakfast hs a lot of choice, we loved it

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

everything.great breakfast. nice rooms, pool. so nice.

my room, the pool, the gardens, breakfast, staff, its the best

breakfast was great too

beautiful pool too