loved the pool atmosphere with the dj

eduardo ,the bar tender, prepares amazing cocktails

the wifi was solid as long as we stayed inside

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the bartender in heaven and the bar next to umo were beyond amazing

rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids

nice water park

we did not have the chance to use the water park

room service was great

you have to call a room service for minibar refill as they don't do autorefill when cleaning

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service, so they don t have to walk back again and again

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

is a great option to go with kids because the beach has no waves at all

ut very limited number of

music a little to loud from the pool area

it was hard to keep the pool clean with so many people going in and out of it

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

children’s water park is exclusive to the explorer club…so we couldn’t watch our kids play

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

the games room for the kids was brilliant

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

we loved! barceló maya… the beach was the best place for our little kids

i like the spa and de convention center

grounds are lovely and the pools and beach are fantastic

of things to do for adults & kids

same kids menu every restaurant every meal isn’t acceptable

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

pool area is great for kids

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

breakfast was cold every single morning

we felt like the service at the bar was great and the food was really good the entire time

pool area is great for kids

food, especial 24hr snack bar and pool side bar

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

lines for the bar were long as there was one bartender

entertainment!!!!! swimming pool!!!! location!!

food, gym was the best i've seen around. shows

until after 6 pm and they had the audacity to give me a room that had unmade beds and left over room service

the beaches, the pools and poolside entertainment. the pool bar staff!

better rooms, better landscaping, nicer buffet area and a the best kids water slides

taking drink/food orders by the poolsides, there was none here so we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from there so we

lot of variety in food but lacked flavor, not providing kids life jacket,check out

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

rooms had a kitchen area, but it wouldve be very nice if it was equiped with the basic amenities, water, coffee

that wouldn't be problematic if the kitchen wasn't closed ( it was hard to find restaurants close to the hotel late at

nice resort like hotel sith good pool and a small pool indoors

this should be a place to relax in the morning with your breakfast, coffee or just relax by the pool, at that hour there are not many party

the pool and the views are beautiful

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use the hydro therapy and steam/sauna not just spa

lovely beach and pool areas

gorgeous hotel, super friendly and fun staff, beautiful pools

for 6 days with 2 young kids, 4 and 6

one pool for kids and it was under repairs/construction

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

they do have golf carts stations available but you do have to wait

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

the spa staff were all amazing

m and the sports bar is the only thing still opened until like 12 i believe, but there s no music there so it s

property is a very nice place to relaxing, the beach area is very nice and clean with bar on the side of the

there are millions of places to go and party and have kids run around

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

kids pool could do with some shade

more food options little music in pool area the sargasso

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

mary's charming and personal service and made our sunday breakfast a delight

ere only the speakeasy bar is alive) or other live entertainment in the early night should be given in the resort

that a shuttle to the tourist area is not provided or mentioned

hotel was amazing and an adults only location with 5 star treatment

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

our room had full kitchen

breakfast was great and the location too, the room was very comfortable and the bed was what i

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

lots of towels, lots of kitchen gadgets and pots were available

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

it was hard to get a lounge chair by the pool

only a/c's areas

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying to get the children to bed

the pool was amazing, the landscaping, the room, the patio

good wifi for working remotely

lastly, i believe the pool should be a no smoking area ud83dudead one time, i had to go yo my room cause a guy was there

wifi is accessible and you can ask the host for recommendations on food, places to go and even

i love like how every room has its own wifi, so never you have internet connection problems

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

the variety of restaurants and the kids pool

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our crew

many kids shows late at night (8:30 to 10pm)

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

- they children’s pool is so far from adults pool - they might provide more frequency of transportation to the beach

that there is no bar on the beach for the families and you have to always go to the one at the kids pool

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

overall is very fun for people who want to have fun but also have kids!

we especially loved the beach area and the kids really enjoyed the slides in the family area too

so many pools, great for kids with a water park, food was fabulous and so extensive

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

a dirty pool

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

coffee was really good, breakfast fine

breakfast is good and enough

beautiful private beach, saltwater swimming pool, and lots of places to hang out

limited seating around the pool unless you have a swim-in room - most of the seating is around the

if you really want to loose some weight you d better use room service

dj on the beach

spa is outstanding

apart of turned conditioner off 24/7 and ventilation in the gym room

i didnt have enough time to get in the swimming pool =( but it looked great

and, antonio was there to save the day when he discovered me using the gym facilities at 6 a

included breakfast is great.

great facility for the great price. great breakfast. not to far from calle 5. great staff.

amenities (gym, tennis, catamaran, games, archery, sports bar)

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

breakfast is great with a lot of choices

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

my kids and wife were asking to don´t come back to boston the last day

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

the beds are comfortable, the place is a bit quieter than most, i definitely prefer adults only

breakfast was great

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

ecially luis from the breakfast

adults only is a plus

clean quiet easy acces good breakfast rooftop pool

i liked the location near the highway or 55th street and the kiddie pool on the 3rd floor.

i loved absolutely everything!. facility, breakfast and excellent staff members

need more sun lounger s at roof top pool and maybe some umbrellas for some shade

nice and big cleaned everyday fresh towels and sheets we had king superior room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast

restaurant and bar staff were all extremely polite, helpful and attentive

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

we splurged for a new years day massage at the onsite spa

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

the pizza bar is a complete hit

swimming pool area, architecture, breakfast, variety of restaurants.

y luis bartenders - luis, manuel, y roberto breakfast and lunch -

breakfast was also exceptional along with all other meals

swimming pool area, architecture, breakfast, variety of restaurants.

layout and pool location. access to the beach was great too.

the snack bar was so great for our kids and there were several options for getting drinks and food throughout the day

and the food and bar all inclusive was exceptional

breakfast was great and all the staff were so attentive and polite

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked for next year and it was

then we were asked to come next morning to collect our “presents” which were breakfast at different hotel, japanese dinner etc goods

pool was nice and quiet, rooms ok.

aff is weird they all seem unhappy-except the guy who works at the kitchen)

bones breakfast available for $6 usd

air con is noisy. not enough lounges by the pool. no bar to get drinks until 5pm.

is only a few minutes from a beautiful beach and 5th avenue, pool is lovely size and very refreshing after a walk or day on the beach, breakfast next door is

very dated, staff very unhelpful

great location and beatiful pool

quiet rooms and very chill pool

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

my room, the pool, the gardens, breakfast, staff, its the best

beautiful pool too

breakfast

loved the swim out from room to bar with an oceanview

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

food was mediocre except for the breakfast buffet and the beach fiesta

the room and the walk out to the pool. the buffets were very good.

also there was many people slip on the pool area due to

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool hours too short

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

breakfast was at a restaurant around the corner

location, rooms, breakfast menu, pricing, communication.

the pool is a bit dirty

rooftop pool and seating to watch the sun set

breakfast was unbelievable.

breakfast til late night room service the foods offered were varied and delicious

we loved the daily volleyball games in the pool and getting to know other travelers

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

plenty of lounge chairs by the pool and on the beach

pool and other amenities, staff

the spa was exceptional!

the beach breakfast and lunch are a dream

they even cooked a special kind of mexican breakfast following my recipe

compliant was no food service by swim up poolbars or around pool and beach areas

staff was very friendly and helpful. great pool and cabanas by the water.

the buffet breakfast hs a lot of choice, we loved it

very nice room with huge balcony breakfast included was an added bonus

roof top pool was great, the restaurant downstairs was great and so was breakfast.

bar wonderful but were told they could not serve us unless we actually sat in bar area, this

gym

washing and drying machine, complete kitchen, very comfortable room

we had a suite with 2 rooms 2 bathrooms, living area, fully stocked kitchen (minus food) and a dining area with a jacuzzi upstairs on our own private deck

the kitchen lacked essentials like salt, pepper, oil

the hotel offers its own rental cars directly from the hotel parking the rooftop pool and bar were a wonderful addition

is great, we stayed in a room with a kitchenette appliances are all new