david and alex at the pool were extremely attentive

there is also a quiet pool which is super relaxing, and then down by the swim up bar it s a bit more lively

the air conditioning and wifi worked perfectly

he took care of extra pillows, dinner reservations, beach cabana rentals, and sent us a special breakfast for our anniversary

very loud for a adults only hotel, the rooms are very close together and the maids in the morning are extremely

) and for our 'giraffe' room the wifi was fantastic

wifi in the tent was quite poor

better wifi connection in the huts is needed

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

property has an on-site restaurant and bar

location, very nice pool and facilities, big room and comfy bed

the breakfast was good and the pool was amazing

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the pool is very nice

the pool is the perfect spot to relax and get away from busy beaches

my kids loved the kids club

room service doesn t work properly

plus for the hotel for a bar with healthy juice

during our stay we discovered that we can eat breakfast in the restaurant on the beach

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

the room we got was large and spacious, it was in building 21, garden unit, very convenient for kids pool access

all was super good. kids club is the best in the world.

spa dauphin pool

also, do not drink in airport bar

rapid service at bars for drinks

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

for example, lobster in room service was previously included and the chic cabaret show too

food,excellent staff,especially the butlers,good room service

unflexible gym bookings

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and lunch (so if you missed breakfast you starved til lunch at 2pm or you had to leave (+)dalia and tikkal breakfast had nice variety and decent service (-) the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

wildlife, definitely kept kids entertained

p: stop at

the pools and lobby were nice

i love d water park and the pool. my kids love it

when enquiring about transport to other towns nearby and bad information about given about the casino

water park is a tiny area for young kids

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

the kids water park was great, along with the kids programming.

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

the breakfast was excellent. a lot of choice and very very nice.

staff is really nice and friendly - they did their best to help us with early check in and late check out, which was great

breakfast was good

very noisy as we were close to the bar and families in our building. food could be better.

breakfast was the best meal of the day

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

breakfast was excellent

food in main pool restaurants is super tasty, room service super fast

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

beautiful property, great staff, loved the kids club!

breakfast an hour late or didn t show up at all

we prefer the pool and laying down anyways, so this wasn t a big turn off for us

service at the pool was very poor

we were only able to receive room service one time in 5 days after being told it was 24 hours

in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel

have travelled to many adults only all-inclusive resorts (iberostar grand, secrets, excellence) and unico rates at the top

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

the food was great, spa was amazing and the room was perfect

room service is not to be missed as it s restaurant quality dining to the comfort of your balcony

we spend more time at the pool so this wasn't an

the room was well thought out - surround infiniti pool great but very cold

the private pool was nice with an amazing view of the ocean.

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was just amazing

clean, friendliness of staff, spa treatment, excursions

love the 24hr room service

pool and other amenities, staff

without beach shoes, there is a clear risk of injury

breakfast til late night room service the foods offered were varied and delicious

we loved the daily volleyball games in the pool and getting to know other travelers

ts) - defect hot pool

the room and the walk out to the pool. the buffets were very good.

the spa was wonderful

the spot is amazing all the staff in the spa superfriendly

we didn't really like the pool outside our door

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

pool could do with some shade

there are millions of places to go and party and have kids run around

maintenance issues at the pool and some paint in room

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

kids pool could do with some shade

entertainment is so boring by the pool, you can not hear the music, it’s only adults resorts, you could do some entertainment for adults and not for tamiles

it is open from 7-6, but if you stay at the adults only you have access to the other buffets that are open until 10 pm and the other hotels

being adults-only helped too

one had a mexican mall where you could shop or go to the casino there

adults only is the way to go

facilities beautiful grounds pool area easy access to pool

the pool areas were great, lots of activities to do around

the beach , pool and the food

food, gym was the best i've seen around. shows

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

i like the spa and de convention center

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

of things to do for adults & kids

same kids menu every restaurant every meal isn’t acceptable

i heard the spa is amazing, however i didn't know in time to check it out myself

no restaurant on seaside for breakfast and no terrace for

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

breakfast buffet with omelette station and a variety of food cultures

the beaches, the pools and poolside entertainment. the pool bar staff!

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

too far from the airport . and no umbrellas in the pool area.

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

bar area only served regular drinks instead of premium drinks

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

there is also an adult pool which was superb too

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

my kids absolutely loved the kids club

no snack bar available near poolside no night entertainment or live

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

was great for kids

pool was dirty big balls of hair floating,rocks and dirt

eenery), enter hall, background of the hotel

hotel has its own beach with a close bar and deck chairs exclusive for guests

and proximity to beach some

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

all the staff and the kids pool aerea

it s good to have a few restaurants to choose from - oceana is great

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

more things for kids entertainment. shows

also, the kids water park was super fun my kid enjoyed it

quality of food , water park and everything was super clean

there are also buffets available with no reservations and have many variety & dessert bar

water park, kids activities and kids club

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

only thing i could suggest would be drinks service around the main pool

we were on honeymoon, there were one or two families there (it looks like a wonderful place for kids) but equally for people wanting quiet time - it's so big and vast, you won't hear or see other

considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards

if they had more staff, they could have snacks available near the pool - for example

there are over 400 acres of land for some to explore and our teens enjoyed playing with other kids as well as finding quiet corners to chill by themselves

didn t like how the pools close so early

and the night time room service food was not

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the pool area was vibrant but relaxing at the same time and there is so much space

we stayed in heaven, adults only and sheer luxury

pool would definitely benefit from a good clean

you had to eat in the dining hall for breakfast and lunch and dinner

no fresh salsa to go with eggs and omelette with breakfast

breakfast and lunch were best

great breakfast and food the rest of the day.

room service could be a tad more attentive

ds club) is outstanding

she was great and helpful great location great architecture great continental restaurants breakfast need to be improved get few new foods daily great pools nice

nice pool and beach front

friendly helpful staff big rooms with comfy beds we loved breakfast, lot of options and everything was fresh

the facility is a touch worn out (ie tiles missing from pool, rooms feel a bit work out)

the pool was quiet and private

hammocks, pool, service, beach, ambiance, music, all wonderful

pool was a little dirty and the outside bathroom/shower area was not kept clean

need to spruce up, tidy up, manicure outdoor spaces a bit around the lots and pool

4 swimming pools, great garden, nice spa area

friendly staff, great room service

the pool was wonderful as well and the room was wonderfully decorated

there seemed to be one pool that played louder thumpy music

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

there is no kitchen in this hostel.

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

it's cheap but you also get no extra

kitchen free drinking water, and fridge available

unfortunately, they don't have a kitchen

the beers at the bar are 2-3x more expensive than you can get in shops/most other

the rooftop bar is a must-do during your stay especially during the live music session

the facilities at the hostel were fantastic: free welcome drink, gym/fitness area, two pools, and plenty of areas to relax in

tulum on the beach / hotel area (triple the price when we booked) and use the sun loungers, pool area, and co-working space for free

the pool side and its bar was not working unfortunately during our stay.

the continental breakfast is good, but it is only served from 8am, which can be late if you have early plans

richard was always so helpful and happy to chat over our morning coffee and breakfast

wifi could be stronger

nice location, staff super helpful and nice, and great breakfast.

breakfast

the bar has exceptional cocktails made by wonderful bar man

breakfast was delicious

they also have a really nice breakfast spot for the morning

could

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

location nice pool, balcony and room was spacious

wifi is very reliable, i work online

- pool was clean - parking was

all kitchen corner in the room), small balcony with sunset view - it is quiet even though its in the

the tiny parking lot did make it a bit of a hassle to find parking at times