wish the pool area was heated

on site breakfast was very good

free parking and breakfast included are greatly appreciated. coffee bar in lobby fantastic.

great setup nice people and good breakfast

breakfast was awesome and andrea was outstanding

the kitchen facilities such as the stove, fridge, and microwave are convenient, the bed is

we requested a late check out and they accommodated that for us by giving us an extra hour and a half to pack our

no real breakfast but all else fine

spacious room, bed was comfy, didn't get to do breakfast but there was hot shower.

the complete kitchen

we especially enjoyed the cookies offered at check in, and an early check in

clean and comfortable beds, included wifi, and quiet room

to find that the breakfast bar was closed

wifi in room was sub-par. all else was very good.

they had it in the bar but not the rooms

gym was great. room was a good size. shower was nice

the clam chowder at the bar was disgusting.

wish the breakfast was complimentary and i wish the bar was open for lunch

the only thing is the swimming pool which needs to be updated to meet the standards of the hotels

pool times were by reservation only due to covid, but we had no problem finding various times

the pool was very clean as well

breakfast was perfect and checking in/out was easy

very helpful staff. very professional operation. nice swimming pool

my three kids loved the pool

kid friendly, nice pool, free breakfast

be any more patient with our children one highlight was they do have a floor hockey room and the kids thoroughly enjoyed that

clean and good variety at breakfast

we had a great experience overall and were grateful for the gym, breakfast, and friendly staff

kitchen staff were unsmiling, if not unfriendly

rooms were bigger than anticipated, pool clean, staff amazing, breakfast was better than your average included breakfast

it was also quiet, no kids running up and down the halls late at night or dogs barking

the pool could of been a little bigger

we especially loved that the pool was open until 11pm

to the closeness of the entertainment center there are a lot of kids, who were a bit loud and running around

clean pool and breakfast open

kids running in the hall

we took advantage of the gym and the laundry facilities

the bar was expensive, $40 for 2 margaritas?

staff upon arrival, room was clean and quiet ( room away from the bar ) , hot tub was enjoyable, best breakfast offered by a

breakfast is still real

pool area, although clean, needs an update and some repair

great staff, comfortable room & bed great breakfast, free parking. thanks bw!

staff, indoor fountain, indoor pool, great breakfast, clean new rooms, easy to walk to a shopping center, easy to drive to, good

air conditioner, wifi

the breakfast is absolutely phenomenal. the staff is excellent all around 10/10

the paving of the parking lot one housekeeping who didn't seem to understand me saying

laundry on site was important as we were there for a lacrosse tournament

i assume it was kids being excited about their day besides that i finally went off to sleep and enjoyed the rest of

i am sure that our pets were cleaner and more respectful than all of the kids that happened to be there the night we were

it also has a very nice gym and open social area

atmosphere the staff was amazing especially amanda very homey feel love the food,pool and fitness

for problems in thr room * bathrooms are clean * location and neighborhood is exceptional * kitchen tools are fairly enough, espc

breakfast, size of room

well stocked with everything you need, we were surprised to find out the suite had its own nice kitchen area with table for two to have dinner , dishwasher , huge refrigerator, two electric

good location for me since i was looking for a kitchen/cooking area

the facilities like the gym and pool were

couch and a cot in the kitchen (instead of 2 bedrooms with queen beds and a pullout for the kids)

i go to put the kids to bed, and the pull out bed is broken

great breakfast, comfortable bed, loved having fireplace!

breakfast was disappointing - not keen on cake for breakfast

1:00 am on saturday when getting in, i smelled gas near the side entrance which is next to the laundry

the restaurant and bar was convenient with a varied choices in the menu

the guys working the breakfast in the morning were great, very quiet throughout the building, the gym is phenomenal, seriously amazing

contemporary, spacious rooms; good gym and connected to restaurant and bar in adjacent sheraton

breakfast was good

very good breakfast, a good variety of food

the breakfast was great and the breakfast crew was amazing leaving it always stock

breakfast is a typical hotel breakfast

it was a nice breakfast, staff was very accommodating

very clean, nice staff, great fitness room and breakfast spread, quiet, comfortable.

breakfast was not great

the gym was also well organized and the machines were readily available

gym and pool

bed was comfy and clean and hotel was nice big shaped castle kids loved it, loved the lobby area finished reading my book while siting there

the pool was huge and the gym equipment was awesome

breakfast buffet very good compared to other hotels very large gym

bed comfortable. clean! liked the kitchen. just all around very comfortable.

was great location, everything was clean and fresh , staff was very friendly, breakfast was good , a lot of variety

the suite was very spacious, especially the kitchen and sitting area

the pool was closed so the kids were disappointed

the full kitchen

the hotel updated their website but did not update that they no longer offer free shuttles

there was no pool, so i probably wouldn't come with kids, but it was perfect for a couples getaway

no complimentary shuttle within 5 miles either

location, gym, shower/bath

they did have their own restaurant but my kids wanted burgers and so we ordered grub hub

pool and hot tub looked like it needed a little tlc

would have liked to see a plastic bag for laundry and a sanitary bag for the ice bucket

the pool was open but you have to reserve a time slot of 45 minutes

screaming kids at 3am running up and down the halls

pool very clean, staff amaaaazing, we checked out just to check back in for another 2 days the same

good free breakfast

breakfast was very good.

we especially liked that the staff was nice enough to give us a late check out time of 2:00 pm, because our flight wasn't scheduled to leave until 10:00 pm and we

clean rooms, nice pool/hot tub, delicious breakfast, excellent staff!!

tidy entrance was although not truck friendly i was still able to find a parking spot

the music, the gym

i did not have breakfast; my husband and i had dinner in the bar area.

the bar was great too

clean, modern decor, good gym

the bar was not open.

they provide liquid body soap, shampoo, conditioner, body lotion and a hand bar soap

bar and grill were closed

nice room, helpful staff (john, jacob, anita), easy parking, laundry facilities.

nice room, spacious, good amenities, everything worked, nice fitness room, very comfortable

don’t like the fact that you are placing order like being in a bar or restaurant

great pool, great treadmill, great breakfast

no room service and the food was wasn't the best

we enjoyed complimentary cookies. wings were very good ordered through room service.

the beds and pillows are amazing, the pool and bar are next level

was not aware that there was limited room service until i got there

they didn’t have bacon at breakfast

ground floor reception, lounge, breakfast area, business center, laundry and pool are all clean, well maintained and functional

we didn't get to use the gym (very clean) nor pool (seemed quiet in the evening

love that they have laundry onsite too($2/wash,$2/dry)

the gym was good - the free wi-fi - the staff was great.

good breakfast. great access to a running trail behind matlab. good gym too.

proximity to shopping and colleges. breakfast buffet was bountiful. large dining area.

our room was upgraded and we really appreciated it given that we have 3 young kids

enjoyed the free coffee and cookies in the lobby, as well as the breakfast

close to boston. clean and comfy room. great breakfast.

breakfast was good. location was good. beds are comfortable.

good breakfast choice

wasn't a lot of options for breakfast

breakfast…

the staff are excellent and a wonderful full free breakfast

the water in the swimming pool was too warm, almost hot.

many options for breakfast. my kids loved to pool. i loved the late check out

rooms were clean and comfortable. breakfast was great and the staff were very friendly!

24/7 gym

many options for breakfast. my kids loved to pool. i loved the late check out

it was comfortable clean and i loved the scenery...really had a good time at the pool.

pool was too cold and super small towels, but still had fun

noise all night in halls kids until 5 am police etc wedding

my kids were very sad

no bar in lobby.

we went to the burger fixin's bar and they had great food

also, they charged the same for little kids as for adults

kids were there for a competition and got very little sleep as a result

they even left the bar open late for guests that were attending the wedding (which was the purpose of my

our kids were looking forward to using the pool but it was under construction

the lobby sitting areas, bar and breakfast also exceeded my expectations

it was a little disappointing that the hotel bar isn’t open late

the gym was outstanding for a hotel gym

big spacious gym with towels and water bottles

finally a nice higher standard hotel in worcester. nice rooms and great gym.

house keepers, they were on point every time i request room service.loved it

needs some updating but very convenient with the restaurant and room service

the ice machine was not working, no guest laundry- it was taped off with trash bags

lol there s plenty of parking and all pretty close to entrance

i'd been looking forward to something like that -- not interested in room service or takeout

ample parking

excellent breakfast

kitchen and dishwasher was awesome.

huge room with full kitchen

the pool is great

clean room and facility, great indoor pool and athletic facilities, basketball court, equipped kitchen

the breakfast is a real breakfast with cheese omlettes, bagels, coffee, quiche, muffins, hot drinks and

the breakfast that was prepared was a mix of hot and cold and tasty

late due to issues with my rental car and phone having us access, but i showed up at 9pm with 2 kids after they took my deposit money already and then had the audacity to tell me they sold my

the room was very large with a fully equipped kitchen including a dishwasher, fridge, microwave and stove top

the parking lot just behind the inn is also a plus as we had to carry a lot of things for the baby

at breakfast, the host was about to seat me right next to a server station and the kitchen in a nearly-empty dining room

parking is also very convenient, and there is a bar for entertainment in the evening

the restaurant and bar downstairs was superb. the location and town of concord were great.

wifi only usable in the lobby

clean and comfortable digital key was such a great new help staff was very friendly and helpful pool/hot tub and gym were excellent

breakfast was good. staff was helpful.

pool and outside seating was nice

digital key was such a great new help staff was very friendly and helpful pool/hot tub and gym were excellent

more hot breakfast options

kids running around halls late at night being loud screaming also running and very loud and

i loved the whole experience. i especially enjoyed the jacuzzi and pool very relaxing.

the pool was nice and so was the room.

the gym was also a good size and the nicest i have seen as far

i like the gym -- small but equipped properly and very clean

very friendly staff wonderful complimentary breakfast

great location, clean and breakfast was awesome! staff was excellent!!

the breakfast had been upgraded with many more choices and extras

everything was great. room was clean and ready for us; morning breakfast was great and fresh.

cozy, friendly, great breakfast, clean rooms and bathrooms.

location , pool , restaurant and great atmosphere

breakfast buffet was good but a little pricey

pool

very noisy with kids running down the halls, overtaking the pool and common areas

staff very friendly and helpful breakfast

homemade breakfast with awesome fruit cup

i was also disappointed about the breakfast

new england breakfast cereal, juice, very good coffee, variety of breads and rolls ,hot egg casserole, bacon

martha made a delicious breakfast

richiard was very nice and made a good breakfast. it was very romantic

breakfast and location excellent.

convenient location near casino

breakfast was okay

the pool area was great with the heat and the breakfast was

the pool area was great with the heat and the breakfast was

quiet nice lobby, awesome breakfast, clean pool

beautiful pool area

the amenities were very nice (pool, basketball court, laundry)

very clean free breakfast has great and tasty

well stocked breakfast, we were there with a hockey team and the staff kept breakfast going despite a big crush