restaurant and bar still closed due to the virus with no food service at all

the staff was wonderful, patient & kind - explaining how the process works & then offering a late check out

bar and pool area were shut down

bar and dining room were closed due to renovations, but that was not stated on the website - these

cafe and bar were closed

pool was warm and open late

the pool and the location

pool was great!

cold pool. no hot tub

the pool being closed but it was foe good reason and by that we were happy im sure the next visit the

comfortable room, excellent breakfast, friendly staff

didnt eat breakfast

my reservation, i contacted the hotel for early check in

breakfast was also good

it was clean, the staff was very friendly and sandy does a great job on the breakfast!

- only offered a bagel in a bag pool & fitness area wasnâ

good location. good staff and good breakfast.

breakfast workers could have been a little friendlier and have kept the area a little more tidy

everything you would need, the entire place was clean and updated, the beds were comfortable, the breakfast was really good, the location was nice and close to everything we wanted to do

comfortable, clean, friendly, breakfast was good

i wish the pool area had a hottub or something

the breakfast had options and the location

breakfast and pool

we didn't get a chance to swim, as the water was cold. the pool also, looked kind of dirty.

room setup with the mini kitchen was perfect, the staff was very friendly, and the complementary breakfast was better than the usual continental offerings at other places

as many tampons/pads as i needed, she upgraded our room at no cost, and we were able to have an early check in/later check out

clean, stylish, helpful staff, free shuttle, stay with included breakfast was robust!

super shuttle service got us everywhere we wanted to be in pittsburgh that evening

shuttle not available as it stated in website

food and bar were great

was a wedding going on when arrived couldn’t use the down stairs areas till after 9pm (bar etc) football game was at 8:30 so wasn’t there when bar was available or outside balcony

i loved the history of the place. the bar was amazing. bartender was great. atmosphere 10/10.

the antiques, stained glass and woodwork. the bar tender, mandy, was wonderful

bar is a wonderful space with a fireplace, and the drinks and service are wonderful

the staff was warm and helpful and if there were lots of cool places to relax including a bar with live music at night

the room service was okay

allowed an early check in and told me about the parking garage 1

room with comfortable bed and free wifi

had a restaurant, no room service

the location is handy and the inside bar was cool.

room service and support at the reception not a the level of the hotel

they rolled our room service in on a table, like in the movies, instead of handing you a dish at the door like most

was eh did order room service and dined at the restaurant the morning of check out due to convenience

on site restaurant, room service. valet parking

the management has yet to reach out and i was only given a 20 dollar credit toward room service and free microwave/mini-fridge

laundry facility was broken

just the pool looks like it’s built in a hail cell and my son refused to go into the pool area

conveniently located. enjoy the cafe and bar area.

attentive staff, gym accessible.

was under construction and gym and other facilities weren't accessible

two adults & 3 kids

breakfast was good

their favorite was the waffle station at the breakfast bar

my kids enjoyed the facilities as well

restaurants downstairs and crosswalk access to la fitness gym was a huge plus

omelette station at breakfast. gym 24/7. staff extremely friendly!

small and lots of kids. i did not feel comfortable swimming.

size was perfect, loved the kitchenette

did not like that the was a swim program at the pool and we could not use it when we planned

the pool was nice and warm, and also clean

the breakfast

not stay on saturday night so we need a refund everything was nice to people were great and the breakfast in the morning was wonderful we would go back there

it was very clean and quiet. the free breakfast was great.

5 hr drive) to ask about an early check in and were told that a room would be ready as soon as we got there

hot breakfast

we came for a little honeymoon weekend and the front desk person gave us drink tickets to the bar which was a great surprise

no room service or pool because of the pandemic

were having a staff party, restaurant and bar were closed

had to pay for breakfast which was barely anything to eat

the bar was cozy and you had indoor/outdoor

hot water didn't work there wasn't wifi on the 6th floor also the pool was not closed down there's supposed to be free breakfast which

the room itself was clean and comfortable and there was free wifi.

the room service and space were excellent.

our kids bed was in the same room as our sitting area

breakfast was good. room was very nice

friendly staff, check in parking availability, availability of weight room and pool, comfortable room with desk, sleeper sofa and comfortable bed/pillows

was perfect so was the pool and hot tub as well as our room and the space in it and comfortable

the gym was small but good

staff, pool & gym, interiors fresh and beautiful

room was very clean and large, the gym was the perfect size

location and cleanliness nice bar and restaurant in the lobby area

we’re going to give my kids two plastic cups no lids to ride to the 18th and 21st floor

perfect location , gym and pool

is unappealing and lighting is harsh, unsupervised kids were running wild in gym, hallways and pool, female bartender was unwilling to provide menu;

is unappealing and lighting is harsh, unsupervised kids were running wild in gym, hallways and pool, female bartender was unwilling to provide menu; not a great value for the

breakfast was alright

to downtown or the south hills, nice outdoor pool, really friendly sunday evening host, great breakfast, well lit parking, great room air conditioning, plenty of hot

good breakfast, clean rooms and beautiful lobby/dining area, and helpful friendly staff

happy for the fitness center and the filtered water cooler there

friendly staff, gorgeous rooms, super clean and the breakfast was delish

was very friendly, and accommodating when we were put next to a room full of disrespectful kids

overall we would stay there again if we didn't have the kids

my husband and i were both impressed with the size of the gym and the machines it offered

very friendly people! my kids enjoyed swimming. the included breakfast was very nice.

at 6:40 we still didn't have breakfast so we called room service and

great location, clean rooms nice staff decent free breakfast, fair price.

great value / great room. breakfast was acceptable

i was shocked there were eggs and sausage for breakfast! it was terrific!

friendly staff; great free breakfast.

excellent hot breakfast, even scrambled eggs and sausage

the pool and hot tub , the laundry facilities, and rooftop patio were all great

complimentary breakfast and dinner buffets were excellent and an exceptional value

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

the breakfast and 5:30 kickback was great with young kids

helpful staff, guest laundry

didn't have dinner, limited breakfast, extremely expensive options for any change to a breakfast

very nice place. awesome included breakfast

breakfast was very nice and the restaurant made it easy to order and take up to the room

did not eat breakfast, but it looked really good

you can work out in your room or in the awesome gym

restaurant breakfast was delicious

we ordered room service from the fabulous restaurant downstairs and it was delivered quickly

major complaints: water - only fill up station that i found was in the gym

the staff were extremely friendly, the server who brought up my room service was even wearing a suit

they have events for meeting with the guests, fast room service, beautiful and fully equipped rooms and much more

staff checked us in and made sure to acknowledge my 6 year old daughter and got her a kids pack of crayons and games

with high-quality customer service, a great gym, and a starbucks in the lobby - it has it all

the speak easy bar had great atmosphere - and drinks

although we didn't use it we went in to check out the gym and it has everything you need to continue your work out routine while you are away from home

bed, clean, nice sized room, very cool historic building, early check in was very nice, friendly staff

breakfast was terrible

breakfast buffet!

facilities are great, the gym is large and well-stocked, and the lobby is an excellent spot to relax

we came to get the kids out of the heat because it was very

size of room with kitchen. public parking right next to hotel entrance.

bar area staff need some work took way to long for the drinks to come and anyone to wait on you

decor, lobby bar view

gym and common areas were not as clean as i would expect

great location, helpful staff, good gym, comfortable and clean.

the gym was great , nice to have microwave on the floor.

they should have towed the non-ev that was blocking the second ev charger spot.

yes , very good bed and breakfast was good also!

free breakfast, coffee, tea and water - all day

close and safe for a mom plus 3 small kids

cleanliness and breakfast

in-house restaurant (bill’s burgers) has good food and excellent wait staff and bar tender

awesome gym

kids running up and down the hallway at 10pm

did not like the restaurant in the hotel or the fact that the only bar was inside the independently run restaurant

location, modern, friendly and great gym.

the suite was spacious enough for 2 adults in the king bed and 2 kids on the pullout couch

pool on top floor was a hit with kids, who also loved breakfast

location, staff was friendly, pool for the kids,

it was a nice stay, and we will stay there again when we next travel to see our kids at college

had to order room service in order to get dinner because there wasn t enough seating for fit a family of five

the place was quiet, the room big and location was great. 24 hr snack bar was a welcome bonus!

rooms were clean and large, had a tv & wifi

was saddened to know that there was no shuttle to and from airport and no complimentary breakfast

had the breakfast burrito and it was excellent

the breakfast was okay but not the best. the coffee station in the room was not stocked

we did not have a mini bar in our room

straightened room upon our return, and also the housekeeping staff was so sweet and obliging), room service (which honestly got messed up the first morning, but was handled beautifully), (-)dark room, small, bar limited, no room service, no info in room bout services. (-) service was slow both for room service and at the restaurant (the rebel room)

dark room, small, bar limited, no room service, no info in room bout services.

we believe the bar could have stayed open longer

birthday, but didn't get any replies besides the first message

we went in one morning and sat at the bar and servers were around but noone came up to us for 10 minutes so we left

great central location. bar is not open during week days.

the location was great! the fitness room and the restaurant were great!

loved the early check in and really appreciate the 12pm check out

also a band in the bar downstairs was playing loudly until probably around 2am

room was great, bed was amazing with different comfort pillows and room service was wonderful

everything was great. the only thing was the bar was closed but i understand why.

the yoga and gym room is on the 3rd, bar is on the 2nd

bar was great as well as breakfast

the room was beautiful and the bed was really comfy. the gym was large and fully equipped.

staff accommodated request for early check in - much appreciated

there is a rooftop bar where you can drink ud83cudf78 and overlook the whole city there's an outside area on the

has valley parking a bar and a restaurant upstairs with the most amazing view the elevator ride the lobbies are nice and

nice bar in the lobby

lexie in the bar was great

and they did not charge any pet fee at all

pool, restaurant, and little shop perfect for kids, pool was clean

the beds and pillows are pure comfort. room service superb

staff was amazing and the room service food was out of this world!

pool was cold.

there was no room service available & the restaurant was closed due to covid

great breakfast via room service

the gym was surprisingly nice and equipped too

and the gym was

wifi was in and out the whole time

hallway to our room had room service trays & trash that was there the entire weekend

wifi service

hotel was fine, the room comfortable, the bar area somewhat small but still acceptable and the location was ok

the room me and my boyfriend was trying to relax in the hot tub the woman there melt allowing her kids to come in & out splashing and jumping all around we ended up having to just get

free wifi

the gym, free parking, nice and friendly staff

even to the casino

monk's bar was an adorable pre-dinner stop for our group of friends

there's a bar on site

the bar was so much fun

the breakfast was great!! eggs, bacon, sausage, and potatoes, plus tons more!!!!

small but nice gym

breakfast was wonderful. free parking in the city. room was clean, comfortable and quiet.

i was not able to check out the pool or gym this trip, the balcony at night was very nice with a beautiful view, the room was big the bed

was good and they had a shuttle bus that took us to the casino which is why we booked the stay

we didn't eat at the restaurant or use room service, but we did use the fridge/microwave in our room and both were clean

hotel is located right outside of pnc park and just a mile away from the casino

staff and great bar and restaurant

friendly staff ...gentleman at check in was great and timika at breakfast was awesome ....

it s was super close to the casino, staff was very friendly and helpful!!

he was very rude and told me off while laughing and carrying on with other customers at the bar who had drank way too many and were almost disruptive to other hotel

the coffee bar could use improvement though as the standard dispenser barely has room for the cups

pool was warm and clean

didn’t eat breakfast

everything was great just wish the pool was open!

liked the location being close to the casino and the t station, and the price was reasonable

access to the pool and the privacy.

nice room and very good breakfast

the gym area was decent but equipment was sticky and gross- yoga mats desperately need to be replaced

pool was closed during our initial arrival

it has absolutely the best indoor pool of any hotel we’ve been at

like the breakfast, and the bar to accommodate in the evening the restaurant food was a little over

and the breakfast was spot on and the staff was cordial and courteous

the dryer in the laundry room took almost three hours to dry a small load

breakfast was a plus and the pool was a double plus!

the check in and valet parking was easy, room was clean and staff was excellent.

room service is not available in the morning nor afternoon.

the room service stopped @ 8:30 pm so i was a little disappointed in that.

beautiful hotel, great breakfast!!! wife and i were impressed!

free parking and facilities near casino at a great price

it's wonderful having a kitchen area and dining table

breakfast was great never had to go out and eat for breakfast

location. kitchen.

breakfast is very good.

my kids were able to unwind and have some fun in the pool

pool had long hours. laundry available. it was clean. staff were awesome!

kids loved the pool

my partner used the gym and had no complaints

laundry

my husband told her we scheduled a late check out and she didn't seem too happy about it

beds, the location, the staff and the breakfast

gym was also clean and included all basic training devices

swimming pool water was cloudy.

upset could use pool monday night because somebody had thrown up in it.

i know we are still going through a pandemic but i wish the pool was open.

gym- the cable machine needs two handles

we wished it had an indoor pool, otherwise perfect!

the shuttle service was very helpful getting to the pirates game! friendly staff! nice pool!

female manager was very rude, asking personal questions about my family and kids

pool looked dirty

picked this place so my kids could swim but weren’t able to

the coffee bar and snack/restaurant were closed

pool not open and no breakfast bar due to covid-19

there is no restaurant but a breakfast/coffee bar - with ridiculously poor choices and even more ridiculous prices

it was nice to have a bar on location for a nice glass of white wine in the evening

cost, quality, gym, pool, bar

the pool, gym and bar were a plus

i asked about the indoor pool since we knew they had one and my nephew was excited to use it

the pool, gym and bar were a plus

restaurants, gym & sleeping accommodations were great!

breakfast

kids were unsupervised in the pool and were screaming, yelling, running around the sides of the

we had to go to the gym for water

we also liked the size of the pool even though we did not get a chance to swim i it

i liked the bar area, karaoke and the friendly staff

hotel had an abundance of kids staying there and they were running up and down the halls late at night and early in the am

obviously was a family with kids staying directly above my room

i would have liked breakfast to continue a little past 9 :30 am.

breakfast was good. gym was phenomenal. layout of room was clever and roomy

the gym was really nice

the gym is sparse on equipment

pool closed at 5 and pillows where so thick i couldn't use them because they hurt my neck and gave

breakfast was somewhat cold.

pool wasn't open but it wasn't the hotel fault it was due to the covid

pool could have been warmer

we go to take a shower and there is a used bar of soap in the shower

breakfast was good

breakfast was good quality. coffee counter was 24 hrs. clean ailes, friendly staff.

offered water everyday, clean room, fitness equipment

the kids love the pool and they like making their own waffles in the morning and love the breakfast

the breakfast bar area could have been a little bit bigger with more seating available

difficult to get in and out of parking lot because of traffic.

we really liked the breakfast bar each morning

the traffic trying to get out of the parking lot.

the parking lot needs repaving the toilet sits very low

to our room and if we didnt have it locked someone could of walked in late at night when we have kids

o disabled), a disabled elderly woman, and a mom trying to find a new place for her family

i appreciated that they allow pets and do not charge a pet fee

was one parking spot when i came in late

unusual sink is too high. ok for me but not good for kids or some handicapped.

pool. coffee all the time available. parking available. invoice performance for work needs

the breakfast bar had fruit that was over ripe. it had oatmeal but i would have enjoyed grits.

the stay, the staff, the breakfast were all great!

breakfast was a typical continental style meal

the breakfast was great

good location. quiet room. excellent breakfast.

later breakfast end time i’m saturday

breakfast was amazing! check in easy. front desk employees very friendly and helpful.

pool and gym were nice

staff were very friendly and breakfast was very good.

coverlet smelled like an old gym bag- although it appeared white/clean it could not have been recently washed

excellent beds, shower and pool.

swimming pool was nice the facility was very clean and comfortable

the breakfast could be better, but for the price it is fair.

renovation supplies stacked up in the pool area

staff, quick check-in and check-out, room was ready when we arrived, breakfast was available in the time specified, great variety in the breakfast food, quiet, no

the breakfast was good

the fitness room was clean and provided what i wanted/needed

convenient location and great breakfast options

nice facility with a good amenities, including a fitness center and a nice pool

nice breakfast selection

there was a breakfast included

lady at the front desk told me breakfast was from 6-10am so my daughter & i went down at 9:30am & it was closed

breakfast options, like pudding cups that you don't normally see, as well as the regular breakfast

not a real breakfast, furniture could be updated but besides that excellent stay.

dog friendly and indoor swimming pool

had a really nice kitchen area

the breakfast was good, location to suburbs and downtown very good and lots of shopping and restaurants

the bed was very comfortable and the kitchenette was well equipped

pool was fantastic; we felt like we were in a colorado lodge

very nice and spacious gym!

pool area was clean

staff was friendly and the kids loved the pool

not even an option, which was a bit disappointing- but we enjoyed making our own waffles and the kids did love decorating them with all the toppings

only thing that there was no towels in pool area and the pool area was dirty one day

they have a complimentary shuttle to take you to nearby locations

disliked the bar area was in the same area as the food with kids around

great beds, good breakfast, nice pool, comfortable ride to airport and back.

kickback &breakfast excellent. john the shuttle driver outstanding!

i booked i call directly to the hotel to make sure they have laundry facilities

the cleanliness of the hotel and the pool. it was also quiet and the rooms have lovely showers

wish pool and breakfast were available.

the swimming pool water was chilly for the kids but other then that it was great.

with the hotel but my schedule didn't allow use of pool- need to include free breakfast like other hotels

i think that the pool should be open later and/or open sooner

two room service employees kept trying to open my room door when i clearly had the chain attached so i

awesome breakfast and pool!

the shuttle was awesome, marty was very helpful, respectful as well as very dependable

i wish the pool was open but with covid season i understand.

gave us an early check in on a holiday thank you so much

nice bar and pool......front desk staff was very accommodating.

the airport shuttle is very

we enjoyed the pool

cleanliness, staff, breakfast, landscaping and fitness center

the breakfast was great