clean, quiet, professional; free and easy parking good pool

the kitchen was beautiful and the other amenities were top notch

breakfast, free parking, helpful staff, quiet,good price for the amenities provided, well-appointed

clean, friendly staff, good breakfast.

free parking, helpful staff, quiet,good price for the amenities provided, well-appointed kitchen, nice pool

breakfast closes too early

breakfast was better than expected

family of four two adults and two kids

the free breakfast made up for it though

complimentary breakfast was not good. we didn’t go back

concert we went to, free snacks in a lounge down the hallway, clean and comfortable room, amazing breakfast (best i’ve ever seen)

no coin laundry facilities on site

the breakfast was good and atmosphere was very pleasant

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass windows), friendly

they also have a laundry onsite and they serve breakfast daily

location, price, cleanliness, view, gym

me over the breakfast i prepaid and was told i didn't also wasn't told where to find the pool the gym or anything

extra amenities like free wifi multiple tv channels,free gym and swimming pool for that low price i couldn't believe

swimming pool was too small,and breakfast was a little too expensive

extra amenities like free wifi multiple tv channels,free gym and swimming pool for that low price i couldn't believe

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the gym and common areas

bottle of water in the room upon arrival no room service no fitness

my experience with room service was very slow

and dinner from henrietta s table

breakfast was delicious - we had room service!

rooms are old, they smell like stale cigarettes, and the gym is poorly equipped

zac at the bar was extremely kind, genuine and professional, and monty the operational manager, made sure to

central location and they have shuttles to the subway and to harvard square

staff was friendly and free shuttle service made life easier

breakfast was good. cute vibes down in the bar area

nice gym

good location good gym

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

convenient free shuttle

very expensive

spacious, tidy, clean, facilities, equipment and the world cup shuttle bus!

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous to

late check out and my room to have a working tub

there was a reasonably stocked gym

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

hotel had laundry machines that required quarters, but no quarters were available for change at the front

beds were really comfortable! the gym was well equiped and clean.

had three little kids with me and we were on the 9th floor and the window actually opened

pool was very small, would be great if they had a jacuzzi instead but still ok for my 10 yr old son

good with some local restaurants and eating places open fairly late when i arrived, including the bar within the hotel

pool had to be closed and cleaned because a kid threw up in it

the location, i was pleasantly surprised to see that they have now installed a mini starbucks and bar in the lobby where people can sit and eat (plus the starbucks is open at 6:30am), and they also

and the staff in the reception area and restaurant bar were phenomenal

responsive front desk, brought up amenities and room service quickly

gym,breakfest

went to awesome free breakfast and mentioned we just woke up at 10:00 and the food server said we can have an extra hour

good breakfast

the room. reception staff. gym.

breakfast is not consistance and they say they have gluten free options, but there is cross

to pay for parking, valet system takes 20 minutes to get your car only breakfast bar available ,

have liked a book of info in room, telling hot to use the tv, pool, gym and bar hours, where to find ice, restaurants and take out too, close by

ice machine on 2 floors not working. finally went to bar for ice.

modern, clean, has a gym, and great staff

the next best part was the guest laundry and super comfy beds

location, nice grounds, great gym and equipment

woke my kids up b4 6am

very accommodating and helpful. it was nice to have a shuttle to area attraction.

need bar to stay open later than 11 pm.

the gym was tidy and

standard suites have the bed in same room as kitchen etc

the room was comfortable and clean and had everything we needed for a night away with our little kids

our room was spacious and clean, the kitchen is well equipped and has a dishwasher

very clean, one of the most comfortable beds! very good breakfast.

they were all nice, every one of the front desk staff, and the man who tended to the breakfast was so kind and friendly every morning

quite nice to have a very good breakfast with wide variety of food options (for american hotels) (+)staff, offered us late check out and complimentary breakfast (-)the breakfast was okay but could ve been better (-)the price of breakfast (+)were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good (+)i did not have breakfast there (+)great location for fenway, very walkable and safe. awesome breakfast and friendly staff. (-)the breakfast wasn t amazing, and unnecessarily complicated. (+)excellent location. great breakfast. friendly helpful staff.

wifi did not work in our room

lovely place, hotel bar was cozy, check in was friendly. a+

wifi not strong enough in my room.

only thing was my room was right next to the gym so there was a lot of door slamming during the evening but i didn t bother me however it

the washing machine also broke down and we could not do our laundry

the adjoining restaurant was wonderful, and the gym was good too

also a big plus that the hotel has self-service laundry

beds and pillows were exceptional, game room and gym were great

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

staff was very helpful and, with the exception of there not being enough towels at the pool, everything was fantastic

spacious clean and comfortable, laundry facility and swimming pool

staff, prompt room service, clean room (and a super cool layout) (-)hotel advertised having room service and when i was ready to order food they said they didn t offer it anymore and i (+) it was also great that there was no room service unless you ask for it (-) slow room service and sometimes with the wrong dish (i didn't change it because of the delay, but i (-)ordered room service, a caesar salad and roasted brussel sprouts at about 4:00 pm (-) for the coat of the accommodation i would expect at daily room service as used to be the case in any hotel i have stayed

swimming pool and free wifi are good facilities which increase our entertainment

ordered food at the bar, hamburger was dry

fantastic for the purposes of my trip

room service was mediocre

the hotel met all of our needs. the restaurant had a good variety. room service was great!

about it was the food from the associated restaurant i had four meals, three of them were through room service

we tried to order room service but couldn't because the grill did not have enough staff.

roof top bar the room the staff breakfast location and valet

if you are near the laundry room you can hear the washers on

fact it has a kitchen

oh and an amazing breakfast to top it off

great rooftop bar to sit and relax with a pretty cool view

wifi didn t work for the last two days and they said they were getting it fixed but think it was

staff and awesome location, tried the gym and got some room service and both were amazing

have to pay extra for wifi and the daily rate for valet parking

room service food was just okay.

and the room service was to die

free breakfast with great selection

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it's always cozy and for a short breakfast~

the breakfast was tasty and the location made it easy to order in or go out for a meal

i wish the kitchen would stay late at least with a reduced menu.

the breakfast was excellent, with a wide variety of options, and everything was very tasty

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

the bar was set high during my recent trip to

great breakfast w best scones i've ever eaten

super cozy atmosphere, truly delicious breakfast and very friendly staff

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

there is a sushi bar downstairs though we didn't try it

the on site restaurant was amazing for late night bite to eat and breakfast

suite was very spacious and had a walk in closet, bar area, sitting area, bed room with doors opening to the sitting area

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

breakfast was good

there was no breakfast! no amenities! no room service, no housekeeping, none!

o racks of dumbbells, squat rack, lots of cardio machines etc)

amazing room service

room service has changed

for a hotel that big, it should have a bigger gym

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

we also thoroughly enjoyed our in-room breakfast experience, and dining at zuma restaurant

breakfast was a little pricey

did not indulge in breakfast

top location. great pool and spa. classy decor.

the staff down in the lounge bar area were very friendly

the pool and workout room were clean and had nice

coffee in the lobby, the room service food was basic, not great, the toilet in the room barely worked, when we booked the

patricia from room service

no room service or restaurant due to covid.

i loved the fact that an early check in was fine

parking is expensive! breakfast buffet also expensive.

free wifi for members, walk to fenway, beautiful hotel, allowed early check in

we loved the location! beds were comfy. plenty of space for the attached bedrooms for the kids.

my kids loved the pool

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

breakfast was good

the property was good, little old but ok. breakfast and people who works in the kitchen

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining staff was also great (a1), their attitude was always happy, and even at rush hour we

easy location, parking, and free breakfast had tons of options

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

the spa was incredible!

spa is very expensive but good.

no pool? no gym?

spa is good

they didn’t have the breakfast they said they did

if i would have been with my kids and it was earlier in the night i would have left but it was already after midnight

free breakfast and then snacks and other meals for purchase

we would stroll 2 mins for breakfast at pressed cafe (highly recommend the french toast with nutella and banana

location was great- within walking distant to many boston restaurants, grocery, playground for kids

the wonderful pool, kind staff, wonderful breakfast for my children and i.

room was super clean and staff very friendly. the bar was really cozy and nice

close to the casino, nice bed, soft pillows.

they couldn't give us our original room, and so upgraded us and provided breakfast for free

clean hotel good breakfast friendly staff

charges for early check in or late checkout

no proper laundry service, only service

wifi worked

location, roof top pool, restaurant, floor to ceiling windows, spacious room

the kids really had a good time in the pool

the bar and restaurant provided great food and very pleasant service

room service and meals available via room service was/were excellent

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

hotel staff went out of their way to solve all our requests - early check in included - with a smile

bed, clean room, room service great

the warm pool was great and clean. the gym met our expectations and the room had a great view

the pool was lovely

better solution for on-site breakfast

the bar style and feeling like you are not in a hotel

room service was excellent and quick.

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can’t used the elevator or open the room and we have to comeback to the front

from reception to room service to concierge everything was great!

not much selections at bar 10 for lunch.

the view!!! the bar 10 had excellent food

i did not sign up to stay in a covid infested cesspool full of college kids

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

very clean the pool & gym r amazing because not alot of hotels pool are open right now

pool and gym were exceptional with open hours

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because it was so busy there elevators were in high demand

great gym, loved on-site starbucks and $10

the restaurant and bar were comfortable and the food was great

drive to key places in boston/cambridge - very quiet/great view - modern design in rooms - great gym/ in room yoga mat - received a nice gift for special occasion ( it was very pleasant) -

the kids really enjoyed the back elevator for access to the cambridge mall

the bar closed too early, particularly on the weekend

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

to many extra fees. charging for wifi room was extremely musty.

fun for kids

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

absolutely beautiful hotel with darling rooms. room service was delicious.

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

breakfast in breakfast lounge needs improvement

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making our way down

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

the gym is also small and don't have enough facilities

plus to add they should have a bar or something,maybe an arcade,i have lots of grandkids and sometimes when your in a inn,hotel or something kids should have something to do

pet friendly with no pet fee

the first night we had several young kids playing high till 2 am, the 2nd night, a baby cried whole night

comfy beds, spacious room, had everything we needed, free laundry was a bonus

were great—at the front door, at reception and especially the man who was cleaning up after breakfast

breakfast was adequate and location was good center to everything

good breakfast. great room with kitchen & separate bedroom.

the breakfast was good with a lot of options and plenty of seating

breakfast choices, the roomy suite-like accommodations, the fully equipped kitchen, the smart tv,

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

turn down service, wifi included, lovely coffee machine, usb ports, big modern television

room service

room size, excellent breakfast, nice gym, complimentary coffee downstairs, excellent

location to parking and t station, not to mention the great great bar and restaurant

room service costs a tad on the high side for what it was, although to be expected in this level of

clean, great location, great lobby bar and restaurant upstairs

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

room service doesn t answer the phone 50% of the time

staff, gym (peleton bike!), breakfast, and happy hour. location best in boston. (+) gym was amazing as well as the restaurant (+) great gym (+) great location, wonderful room and a really spacious well equipped gym (+)amazing rooms gym-bar-food service-location (+) the gym was very good (+) we utilized the gym which was top notch (+) the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my (-)they gym has the potential to be much better considering the space available (+)location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

gym is quite small, no spa

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

the gym was terrible

good location. good front desk. nice gym. comfy rooms

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

it was a short stay, both the kids would have rather just stayed there all weekend

pool is so chic

room service (though they do offer a to-go option from their bar/restaurant (-)but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service, we entered the buffet but it was very limited one, just few main dishes (-)lack of room service (-)would love a jacuzzi in pool area. room service would be a treat also. (-)is no restaurant in the hotel and no room service that's a bummer (+)hotel is good for the value, however there isn't any room service, nor is the ice machine very accessible (-)accessibility to ice, room service, and a more equipped room.

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their sweaters

room service for dinner was quickly delivered and reasonably priced

ominique) was very helpful m let us have early check in

no room service to clean rooms

the staff was friendly and welcoming, room service came early, starbucks is in the

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

nice a lot of things to do gym, bathrooms are nice and the hotel itself had really good food around

the small gym had everything i needed to get in a good workout

they allowed early check in and bag storage

we were overcharged for a laundry service but it was alright

early check in due to travelling overnight much appreciated

also, great gym with a beautiful pool that must have one of the most stunning views in boston

location was excellent overlooking the park and close to the spa and pool

they added a bidet for us and always very quick with room service

delivered the cappuccino and bar bites with a smile

r that price it seems fair) - the room service food could be improved

earlier pool opening hours

kids had fun time

we have small kids so when

pool to open earlier would be better.

so my kids where mostly sad

i liked my room, 24 hour gym access, location was good

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have fun in the extreme

very good food, especially for kids.

breakfast was great.

very nice room and quite big. nice ambience and cool bar plus helpful staff.

gorgeous rooms and great gym

our kids locked some items in

extremely disrespectful… continuing their parties in the hallways after 2am and families with kids screaming woke us up on our last morning

comfortable gym and great gym.

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

that there was a 24 hour gym

the pool are was not clean

pool was cold. was told it was a heated pool, not sure what it was heated to?

the hotel was super clean except the pool being kind of cloudy

the bar closed too early

they hava a bar in the lobby area and you can also order food, this was nice if you didn t want to leave the

expensive parking, pay atleast $36 per day, no breakfast

michael who took care of us at breakfast every morning was especially great

our room has very large which was great with two teenage kids

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

the food options at the bar could have been better.

sure why this is considered a resort, the only amenity is the bar and the gym

easy to get to, with friendly staff, generous checkout times, clean room and bedding, and a great breakfast

location was great. great staff and breakfast was delicious.

everythng except breakfasts

clean friendly staff fittness center pool

very friendly and helpful staff. nice room with microwave and refrigerator. coffee bar 24 hours!

the bar was not open

room service got every item on my dinner order wrong

great hotel. looking forward to the return of the mini bar when checking in at midnight.

foyer bar closed sunday evening on a holiday weekend

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

room was super comfy and was nice to be able to access a gym too

the have gym and bar/restaurant

the gym was neat and enough

loved the gym

small but good gym

they also have a gym with weights, treadmill, and a machine

the hotel guests are allowed access to the ymca gym, which offers a whole range of equipments and classes

the gym is really small for a hotel is size.

we seen the same set of silverware on the floor from a guests room service order and it stayed on the floor in the hallway for a good full day and overnight

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

hotel was in the process of renovations and adding kitchen/bar

we were able to get an early check in and the front desk and valet were very friendly and accommodating

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

breakfast was mediocre but overall no complaints

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower for shaving your legs

i wasn't expecting early check in - but was able to

fast & early check in, location to td garden

the gym was small and needs some updates

easy check in late check out super comfortable great location polite staff