the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous food at exceptionally good prices

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel which was central to the town which was a vibrant

the bar and restaurant downstairs is modern and not too expensive

our room was spacious, stylish and comfortable and the adjoining bar and restaurant serves delicious food at excellent prices, especially breakfast

bidebide bar & restaurant next door, and many options in the plaza for evening drinks

great place to stay to explore the area and there is a great restaurant and bar downstairs that is great quality and price

lovely hotel in great location. great bar & restaurant

was great, food very good, staff very helpful room was big and clean and well catered for the dog parking

enough parking space close to the hotel

even the bar prices were reasonable for a hotel of this

the more simple food in the bar was lovely though

loved that they have enough parking lots there, so you are relaxed by the time you are there

the dinner and breakfast were delicious and great value

julen at reception so helpful, rafael great fun & nice, & other lady sorry not get name on breakfast duty so nice

breakfast area was very crowded and caused the simple buffet to be a little incomplete at certain

the staff at the bar are extremely pleasant

location, very clean, nice dinner and breakfast, parking located just around the main door and super friendly staff

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things to drink, water others

lots of parking and although we missed the evening food the breakfast was good

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

bar and good restaurant for dinner (although the websites are not too clear about this, there is

expensive breakfast with limited choice.

very nice and friendly place. room was very comfortable and breakfast perfect. great bed.

was through the bar next door

i needed an early check in and they facilitated it

the owner was exceptionally helpful and friendly. the lady serving breakfast was also lovely.

good complimentary breakfast

breakfast was a kids dream with many homemade cakes (leftover from the restaurant i'd imagine), plus many other

breakfast was very good

clean and big enough room with a terrace, air conditioning, tv, ok view, playground for kids

playground on site so kept the kids happy

commend the tortilla)

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

location was good; breakfast buffet also good; bar with snacks or restaurant available!

bar and restaurant are really really nice

bar staff were kind even when we wanted a drink late into the

just down the road is a great restaurant and even a mini-golf

breakfast and nice room

location right by the beach, with a few bars and restaurants nearby

bar could have done with more staff or waitress service at busy times

couple of the bar staff could have made a bit more effort to be friendly

rooms were clean and spacious and the daily supply of bottled water was a nice touch

there is access to the pool, but you must make reservation due to covid restrictions

around bath, pictures on booking are way not of what hotel represents; wearing caps in swimming pool, foto’s website show different poor food

the pool and restaurant weren't open because of covid so that can't be counted against them but the

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

personnal at the spa really nice

the wifi system has a problem and lacks any security

the hotel is beautiful, clean, spacious and they have nice play areas for kids

hotel had the worst wifi i have ever experienced : even a random hut in the thai jungle had a more stable connection

no tea or coffee making facility wifi spasmodic at best

reading materials, different styled chairs to several quaint children s plays areas that small kids would enjoy, this old hotel feels like a generational family run property

very good wifi

bar outside and off to the side was a little louder than early to bed folks who get up early and (we requested a back room away from the noise of the plaza), friendly and helpful staff and the bar downstairs was great (+) lively bar with good simple food (+) nice reception staff, nice room, an a great bar downstairs very reasonable price and good pintxos and (+) the bar downstairs serves delicious food and wine and a great breakfast (+)fantastic, room was functional and large enough, parking and place to unload was great, resto and bar downstairs, close to (+) the bar downstairs is very popular and lively with tourists and locals alike and the tapas is superb

great location, good wifi

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on different floors to a (+)loved the location and the family room was ideal as kids had their own space. (-)ringing bell out my window and screaming kids every day

the gym facilities were good and the pool looked great

comfortable and modern hotel, good room service, staff was friendly and keen to help.

the staff were so helpful and they arranged room service for us when we arrived after a long day of driving

staff were excellent and the bar area was good with a very good breakfast

t must choice) or food delivery service

room was large and comfortable, and the hotel’s decor and facilities are modern— spa, pool, meeting rooms

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not allowed to enter

beyond the silence, the hotel has an exceptional gym—if you don’t feel like working out, just go take a look

kids loved the science museum that is just behind the hotel (just take the walking

the spa is awesome and sand breakfast is with good food, lot of option and cheap for the quality

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

restaurant could have been open, bar was closed when we got back

the hotel has a cosy restaurant with a good look as well as a nice bar area

had a restaurant and bar on site.

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the double room was very nice and in an romantic environment. wifi sufficient. welcoming staff.

i had to then start all over again half an hour later to find someone who could help me with wifi and and give me advice on the hotel food and town

room service but we wanted a light meal in the evening

breakfast and gym were excellent

it has small gym although better say a couple of cardio machines and some

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why it was because they had just reopened a

the wifi connection was intermittent and bad. the door to our room was very difficult to open

pool & free parking… smart hotel, the location worked for us, bus to centre directly outside and

gym and roof top pool with lots of space of sun beds plus a bar

caffe and gym

the gym is very limited

great bar and restaurant for a 3 star hotel. nice area and facilities. free parking.

nice late check out option of 12pm

free parking next door

food in restaurant/ bar was good

nice clean hotel, room was a good size with air condition, wifi connection very good and a nice restaurant for dinner

parking is in a public aerea and even if close to the hotel you have to reach it by walk

i liked the grounds and the appearance of the gardens and pool.

however, they did give us a free pass to the spa as a substitution

reception and most (apart from one waitress) restaurant and bar staff super helpful and attentive, peaceful surroundings but close to the town of san sebastian

obliging and helpful but service inconsistent and it really lacked any form of room service/bar service

the spa was phenomenal, and the staff was incredibly charming and helpful in every aspect

clean, modern, comfortable, parking outside hotel

acoustic isolation of the rooms, clean, room service is good, options of continental or buffet breakfast

no tea/coffee facilities in room or room service. continental breakfast very expensive.

breakfast, staff was friendly with us and the kids and helpful at all times

breakfast, staff was friendly with us and the kids and helpful at all times

pool outside is looking green!

the hotel bar is good for coffees, croissants, light meals etc, and the whole hotel is dog friendly, its so

this hotel is well out of town, we should have been advised that only basic bar food was

beautiful view, wonderful clean rooms, quiet mountain location, safe free parking. fabulous stay

beautiful location, free parking and very helpful members of staff!

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

gym equipment looked very tired which isn’t unusual but not really an issue for 99% of people

there are nice spaces to hang out such as the common room near the reception and the gym, the breakfast was delicious and served in a room overlooking all the town

pool maybe a little cold for the kids but on a hot day that would be a good thing.

we also hoped that pool would have been heated or at least stated it was not heated

although there is pool and a gym

i enjoyed the gym

we were able to have an early check in, which was great.

nice tidy nh hotel with comfortable room and bathroom. proper gym. good bar.

amazing hotel and fantastic value for money, bar and tapas menu amazing

great gym

beautiful hotel. excellent gym. nice bar

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

great to have a small but functional gym, parking and ev charging facilities on

) -gym on the first floor was incognito (sign on the door referred to a meeting room) - wonderful

only thing i was dissapointed with was the gym facilities as this was not gym facilities at all

things, main thing, they advertise a pool, which is why we booked it as we have 3 kids who love swimming

the pool was great

gave up and had to order the food in the restaurant (to be delivered in the room once my kids were already sleeping)

the bar staff were very happy to continue serving us beyond midnight

room, excellent breakfast and amazing new pool area

on-site parking lot was also good

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

pool, staff and breakfast

pool was a god send on a very hot day

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in after a long journey

a separate space where the kids could sleep

poor quality internet wifi connection on the 8th floor. very weak signal.

very good breakfast buffet

wifi a/c

amenities eg: room service, bike hire. friendly welcoming staff.

location away from touristy congestion, friendly staff and good parking garage with ev charger

nice bar area

great bar for drinks and food

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

the hotel also benefits from the bar 'pepe', 2 minutes walk

poor wifi. should be better in this day and age.

breakfast is not available for a very long time, there is no room service outside of breakfast hours which personally i find ridiculous at a hotel of that price

everything. really nice decoration. nice details for the kids.

in order to access to the wifi, i had to proceed to certain pages that the receptionist didn t give at check-in

ability to use the gym during a longer period...gym did not open until 9:00...not good

wifi didn't work inside our room. we had to go into the hallway

cleanliness super comfy & the bar restaurant had the nicest staff at night

clean rooms and great food in the neighbourhood bar and restaurant downstairs

they have their own bar and restaurant downstairs

were told the bar and restaurant closed at 10

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

easy, onsite parking

plenty of car parking

free parking is a plus as well

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for motorbike short walk into town plenty of restaurants

breakfast was also nice

cool, comfortable rooms, easy check in, great lobby and bar area. amazing pizza on the rooftop.

machines - it was easy to get seated and the area was busy but not soo busy as to delay the breakfast

hotel, lots of facilities like being able to wash your clothes, great gym, lovely atmosphere

super helpful - room and breakfast great