scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free, and then it's seven minutes by train or thirty minutes on foot into the town

free parking lot and free spaces all the time, we loved our stay and would highly recommend

free parking, friendly stuff, clean.

the grounds were very pretty and there was a nice pool

closed until 3pm which is not great for kids

fantastic friendly staff amazing food and room service

the gym facilities were good and the pool looked great (i didn t use it) (+)clean, big, gym, great restaurant. (+) it s got a decent sized gym with all the necessary equipment (+) useful facilities with gym and pool (+) very well equipped gym (-) i would have loved a sauna or steam room by the gym (-)breakfast is limited. gym is tiny. (-)gym is poor. (-)gym was too hot (+) there is a gym and a swimming pool

breakfast options, bar area and terrace

we even opted for a late check out which was not unreasonable

just down the road is a great restaurant and even a mini-golf

rooftop pool bar could’ve been better - no option to get lunch there.

lovely roof-top pool, great design and interiors, great gym

that kids were not allowed even with supervision the go to the gym or spa

room was large and comfortable, and the hotel’s decor and facilities are modern— spa, pool, meeting rooms

design is full of space , light and plants echoing the forest, friendly staff, lovely roof top pool, good

breakfast was also nice

the hotel gym was super well equipped — nothing compared to a usual hotel gym, partly because it's also a

hotel, lots of facilities like being able to wash your clothes, great gym, lovely atmosphere

excellent swimming pool

facilities, restaurant, gym and laundry

erican kids with absolutely no manners) and putting them in rooms on the same floor as

very good location. great room! very good breakfast at cafeteria!

great bathroom. kids loved the spanish candy at the reception.

service from the front desk to restaurant and bar staff

breakfast was excellent

excellent breakfast plenty of quality food and options

in order to access to the wifi, i had to proceed to certain pages that the receptionist didn t give at check-in

all good but strange there is no room service in a 4* hotel

20minute walk from the beach with kids

small gym in the hotel as well that is well

rooms for the price, very convenient underground parking ( if available ), staff were great, good gym, it is approx 15 to 20 min walk to the old town ( for us was not an issue), we enjoyed the

that the gym was out of order at the time due to construction.

the special notice of what hotel advertises as pool - actually a small jacuzzi for not more than 3-4 people

the tiny rooftop pool (spa pool)

beautiful hotel. excellent gym. nice bar

and a full kitchen if you wanted to prepare quick bites for the kids

all good, just wish the bar didn't close early on sundays ud83eudd23

it has plenty of free parking

also restaurant was good and great room service until late in the evening

no special room or place for the kids to play. a little far from downtown on foot.

comfortable, breakfast was good, the staff was helpful and as an added bonus the gym facilities were nice for a quick workout

room style, gym

there was a decent sized restaurant and bar area, although we didn’t have food, so can’t comment

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

caffe and gym

brand new, with bed the size of a football field! breakfast was excellent and good value.

bar and good restaurant for dinner (although the websites are not too clear about this, there is

catering and bar quality is excellent and reasonably priced rooms are modern and well

lots of parking and although we missed the evening food the breakfast was good

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things to drink, water others

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

loved that the breakfast was so relaxing and staff easy going and helpful

restaurant & breakfast bar was under renovations

nice bathroom we were given a late check out after the half marathon, so we could take a shower, before going home

the wifi connection was intermittent and bad. the door to our room was very difficult to open

the room service food was of a

ow and unsecured); the key card for the room often didn't work.

very good wifi in room

were no facilities in the room - no tea and coffee making - and no bar fridge

with parking, good facilities if you re staying longer but we didn t have time to use spa or pool

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

pool and terrace bar have fabulous views, and the underground car park with freely available ev chargers made our stay in san sebastian very convenient

bar, 1

- amazing view from the room and rooftop - parking conveniently located under the hotel - good room service - friendly staff and very

staff was amazing, i had the chance to be upgraded to a bigger room with an amazing spa bath, huge terrace and amazing bathroom

rooms could have been more luxurious and the gym could have been larger with improved air conditioning, but that being said, we were very happy

good service at the bar and very reasonably priced

the hotel itself, furnishings, bar and location of the hotel are excellent

we had some problems with room service

room fully serviced with mini bar and tea/coffee making facilities

no hotel bar to sit and relax in at the end of the day, although this is a covid problem, not a fault of the

some bar food availability

high quality breakfast and plenty of resting areas in the lobby

a bonus too, there was a small fitness room we used daily

sad you had to pay extra for the gym

room, excellent breakfast and amazing new pool area

gave up and had to order the food in the restaurant (to be delivered in the room once my kids were already sleeping)

super staff & fabulous breakfast & big rooms & a great tasty dinner menu

the spa downstairs, is really good, the gym as well

wifi didn't work with iphone

location bed staff wifi

free wifi

wifi was very poor

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

lovely terrace area bar open till 2300 hrs

the facility was excellent. well kept and well appointed. even had an updated gym.

room service was very prompt

breakfast was luxurious and my wife enjoyed a spa treatment

breakfast - very good having a relaxing drink in the bar or the guest lounge - very good

early checkin dir to ongoing car problems great bar and terrace areas

the rooftop bar has great views and is a definite plus

location / rooftop bar / room facilities

the gym was small, but we made use of it

rooftop terrace and bar was excellent

bar area lovely

no spa or gym on location

wifi ran a bit slow at times.

breakfasts were up to standard, as was the room service and the restaurant

spa facility not at building.

the gym is also tiny and doesn't have a lot of

did advertise having a gym which is true but two cardio pieces and a pec deck is very small and was a bit of a shame if

the staff were especially helpful and friendly. excellent lication and excellent breakfast.

warm and helpful staff, wonderful easy breakfast, convenient location in a non-touristy area

the gym is very tiny.

a laundry is a 4 minute walk away

check out at midday and early check in was much

breakfast buffet was fresh and very tasty

was a function in the associated bar next door which meant we had to have a drink elsewhere one evening

lovely breakfast, great room, friendly staff and excellent location

tables at which we were about to sit in the bar and just outside the bar, before dinner, were not clean

was a bit expensive in room service

service was hit and miss - laundry arrived late, concierge booking messed up

room service for a cup of coffee seems extortionate

but room service made up for it

great bar for drinks and food

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

closing time of the bar (11.00pm)

good bar and restaurant with a terrace

evening meal in the restaurant was very good along with bar services too

nice tidy nh hotel with comfortable room and bathroom. proper gym. good bar.

gym a little limited.

great property and loved the gym. staff were excellent

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities that

rooms are fantastic, breakfast is amazing with pinxtos style food as well as more standard breakfast fare

staff were very friendly, rooms clean and spacious, good variety for breakfast

location, staff, breakfast and our room

location, modern decoration and delicious breakfast

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

were told the bar and restaurant closed at 10

wifi didn't work inside our room. we had to go into the hallway

wifi not good

a bonus is the restaurant bar downstairs

clean rooms and great food in the neighbourhood bar and restaurant downstairs

the pool was brilliant although a bit chilly at first to get

great gym and pool facilities

pool maybe a little cold for the kids but on a hot day that would be a good thing.

we also hoped that pool would have been heated or at least stated it was not heated

we asked for a late check out and it was possible to stay one hour extra free of charge

great location. excellent breakfast

if you have young kids this is the place to be as there is a small amusement park on the back side

the lobby bar was nice and the breakfast buffet had delicious food

specially when you are travelling with kids

there's a tired theme park for younger kids and families

this hotel is well out of town, we should have been advised that only basic bar food was

beautiful location, free parking and very helpful members of staff!

location, stunning views, quiet, comfy, clean, good brekkie, ample parking, safe in the room, fast wifi

good bedding, good wifi, pleasant park , very good coffee at cafeteria.

swimming pool was closed, no wifi

with virtually no people in the bar or restaurant the atmosphere was poor

pool didn’t work, restaurant have poor menu and quality not so good

nice we had a room in the annex building a sort walk from the main building next to the outdoor pool the room we had was excellent & with a fantastic view would highly recommend this hotel its

it was a pity to pay extra for the pool and spa.

i liked the grounds and the appearance of the gardens and pool.

location, ev chargers, pet allowed, clean and large rooms and extremely good value for money

is only minutes from san sebastian and france, good for adults or kids

we got two connected rooms for the kids and they were over the moon with their 'welcome sweets'

location, parking (with ev charging station), … room was spotless clean and bed was very comfortable

the ev chargers are a big plus for me

and the bonus was the bar within short walk that was excellent for dinner and drinks

location good did not have breakfast as early start

also properly dog friendly dog allowed in some areas in the bar and they gave a little welcome gift for the dog

breakfast was very good with lots of choices in bread , fruits etc

little bar open too for drinks which was a nice surprise

spa and pools down stairs with amazing massage! room was spacious and nice balcony.

swimming/jacuzzi pool tiles very slippery, as you would expect swimming pool tiles to be perhaps, but little grip

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

had not gotten things sorted out re wifi,parking,restaurant

we were told we had to book our daily pool time and breakfast times, yet the place was virtually empty

restaurant and bar not open in evening (sunday).

with food on the table and a beer from the bar we’re happy

the hotel is beautiful with many areas for relaxing and a bar if you fancy a drink

lovely food at the bar opposite

within walking distance of railway station & metro i did not try food, nor drink, nor look for bar or