no tea or coffee making facility wifi spasmodic at best

reading materials, different styled chairs to several quaint children s plays areas that small kids would enjoy, this old hotel feels like a generational family run property

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

wifi was very slow

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

the breakfast was lovely

location was great, wonderful terrace bar outside, good breakfast buffet & professional and nice staff

had not gotten things sorted out re wifi,parking,restaurant

very good wifi

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on different floors to a (+)loved the location and the family room was ideal as kids had their own space. (-)ringing bell out my window and screaming kids every day

bar outside and off to the side was a little louder than early to bed folks who get up early and (we requested a back room away from the noise of the plaza), friendly and helpful staff and the bar downstairs was great (+) lively bar with good simple food (+) nice reception staff, nice room, an a great bar downstairs very reasonable price and good pintxos and (+) the bar downstairs serves delicious food and wine and a great breakfast (+)fantastic, room was functional and large enough, parking and place to unload was great, resto and bar downstairs, close to (+) the bar downstairs is very popular and lively with tourists and locals alike and the tapas is superb

great location, good wifi

restaurant could have been open, bar was closed when we got back

had a restaurant and bar on site.

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the hotel has a cosy restaurant with a good look as well as a nice bar area

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for our

free parking is a plus as well

easy, onsite parking

plenty of car parking

situation and parking facilities are excellent the property is situated in amongst vineyards

and the self service bar and snacks area was a nice detail that helped make our stay feel like we were at home

even had an 'honesty' bar

view, first class service and homely atmosphere; the self-service evening bar and buffet was a big plus

the hotel has an honesty bar which was a very nice touch

mostly the location was amazing we could relax ;) we loved the style how we manage the bar lounge ourselves like fill up to the paper the things you had it was nice experience

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

bar below was convenient, eroski market almost next door

it had a bar and was clean

the little bar is nice and staff helpful and friendly.

food we had on our trip in spain, nice spa very clean and all personnels are friendly and accommodating our room so

the wifi was good

cap 2 and flip flops 1,50 mandatory if you make use of the spa area

ailable at the hotel bar

would benefit from some information in the room such as wifi code, spa prices and availability, tourist information

pool in the spa area and the dinner

restaurant and no help to find alternative arrangements; no bar service; bathrooms needed serious redecoration; unhelpful staff; didn’t answer the phone when

there is access to the pool, but you must make reservation due to covid restrictions

nice buffet breakfast was included

the surrounding is magnificent, the breakfast was simple but enough and the staff are extremely friendly

pool didn’t work, restaurant have poor menu and quality not so good

we asked at the bar for some extra still water for the room and got charged €5 for two small bottles

beautiful location, peaceful gardens & pool, lovely restaurant & terrace & only a 10 minute taxi ride into town

obliging and helpful but service inconsistent and it really lacked any form of room service/bar service

was some way from the town up a steep hill, but the on site restaurant and bar are perfectly

lovely location . parking not a problem.

was too early in the season for the pool to be open for use, however, i would have loved to just sit by the pool and enjoy reading a

the setting was beautiful, the pool was lovely

beautiful view, wonderful clean rooms, quiet mountain location, safe free parking. fabulous stay

swimming pool was not heated

gym equipment looked very tired which isn’t unusual but not really an issue for 99% of people

shame, since more noise nuisance was caused by kids running at 22h at night right above my room

pool maybe a little cold for the kids but on a hot day that would be a good thing.

the gym could be better.

although we did not use it, the outdoor swimming pool looked cozy, though small

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities that

great gym on the premises too

nice tidy nh hotel with comfortable room and bathroom. proper gym. good bar.

the hotel has secure underground parking and ev charging points

we were able to have an early check in, which was great.

size room, comfy beds, great shower, small gym available

the wifi connection was intermittent and bad. the door to our room was very difficult to open

la wifi no habia

the wifi kept dropping even when i reported it was not fixed

unable to take dog into bar to get a coffee very small parking space 46

so it was bar snacks for dinner or down to san sebastián

the bar was too expensive!

exeptional location,friendly staff, good breakfast

you don't like to walk and have a fairly good level of fitness (this is not the hotel for you) the train/cable car from the hotel to the bottom of the

specially when you are travelling with kids

great bar for drinks and food

the hotel also benefits from the bar 'pepe', 2 minutes walk

good bar and restaurant with a terrace

evening meal in the restaurant was very good along with bar services too

nice bar area

out after that), and then on the last night being called down from my room as someone in the bar had not paid their bill

has bar and restaurant

were told the bar and restaurant closed at 10

a bonus is the restaurant bar downstairs

tapas bar was awesome - food extraordinarily tasty

there was a decent sized restaurant and bar area, although we didn’t have food, so can’t comment

there is a rooftop pool with a snack shack for convenience and the main hotel bar had a lively atmosphere in the

everything was perfect, great quiet location , great food and drinks in the hotel bar and very reasonably priced, far better than the

room style, gym

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

the room service is also very nice

it has plenty of free parking

no room service with very limited food

all good, just wish the bar didn't close early on sundays ud83eudd23

room was spacious and comfortable, staff were friendly, and the food and drinks in the bar quite good

gardens , bar facilities ,and excellent fruit at breakfast , good bread,very good shower with three versions

the menu of the breakfast is same every day

the only note - they have a large swimming pool, but it only opens at 11 am. why not earlier?!

comfort. showers, balcony with afternoon sun, breakfast

excellent breakfast and pool

just down the road is a great restaurant and even a mini-golf

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things to drink, water others

extensive breakfast buffet

great stay on the way. late check in, clean room and great breakfast.

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

the breakfast buffet was fresh and plentiful

kids loved the science museum that is just behind the hotel (just take the walking

of the best hotels i visited in the last years, perfect accomodation, modern buildings, rooftop pool,free outside parking,close to the city and highways, super friendly and professional staff,

the food at the restaurant wasn’t great, and the spa is not available yet...

better rates for breakfast and maybe tea / coffee at pool bar.

in the hotel lobby there was always spa water and an nespresso machine for an afternoon coffee or evening tea

we ate in the bar and enjoyed the food and drinks

bar tender served us drinks and then told us he was closing and turned the lights off around us

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

rooms for the price, very convenient underground parking ( if available ), staff were great, good gym, it is approx 15 to 20 min walk to the old town ( for us was not an issue), we enjoyed the

i’m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the breakfast

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

location, staff, breakfast, wifi

wifi was very poor

wifi didn't work with iphone

free wifi

a special hotel with beautiful roof top pool. the room with a balcony was a great place to relax

boutique hotel amazing at tentative stuff fantastic bar reception area will definitely go

lovely modern hotel with good wifi.

small but convenient gym, bicycle rental, excellent staff, beautiful room.

great rooftop sunbathing area with small pool

only thing we didn't like was the breakfast. the food wasn't very good.

room fully serviced with mini bar and tea/coffee making facilities

location, lovely friendly staff great place for a visit to san sebastian pet friendly bar facilities were

a bonus too, there was a small fitness room we used daily

nice room despite the internal courtyard, small but serviceable fitness room, very good breakfast

location, amazing view over san sebastian bay, swimming pool, spa & gym.

the only negative for us was the room service lasagne my husband ordered, it was appalling, cold in the middle but it didn t spoil

staff, facilities, breakfast, bedding, cleanliness, spacious rooms, parking, spa and rooftop pool

personally don t think you should charge extra for spa access and indoor pool for hotel guests

it starts with the description, how to access the parking, sent by mail, in spanish and english, very detailed and the big car boxes

was a brochure in the room touting the incredible spa down the street

the price, i would expect some spa facilities

spa facility not at building.

good bar and service great

amazing location, right at the beach, and helpful staff. spacious room and prompt room service.

the gym facilities were good and the pool looked great

bar area was very small with a small range of drinks on offer

great breakfast. wide variety. helpful staff. high quality.

we had 2 connected rooms, ideal with kids. the rooms are comfortable, nice beds and good shower.

the bar was not available in the evening.

just everything! location, staff, rooms, breakfast

staff and their advice on where to go and what to eat, the delicious pintxos in the onsite bar (ox cheek and bread and butter pudding, just not at the same time), the room decor and basilica (+)best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs (+)loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was (+) it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs (-)rooftop terrace could do with a little bar or coffee machine (+) we tried the hotel bar for wine and pinxtos and both were delicious (+) excellent pinxos bar across the street (+) there is a roof top bar area to take drinks that we enjoyed

location, modern decoration and delicious breakfast

staff were very friendly, rooms clean and spacious, good variety for breakfast

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

at 9 am, according to our experience very late for 4* hotel, we asked, but no exception was made; wifi not continiously stable; very heavy hair dryer even for a very fit woman

the reception was also very friendly and helpful and breakfast was pretty good too

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

great breakfast, friendly and helpful staff, stylish hotel

a booking of a huge group of kids

a separate space where the kids could sleep

expensive, especially for having no additional facilities like pool or gym and not being 15 minutes walk from city centre

room good and staff in piano bar excellent

good location, clean, good sized room, gym was nice

location was v good didn’t have breakfast opion

location , close to everything touristy, wonderful staff and superb housekeeping, did not try the breakfast so cannot comment on the meals

restaurant & breakfast bar was under renovations

it was between bar area and bus terminal

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

lovely breakfast, great room, friendly staff and excellent location

breakfast was lovely

the staff and the location especially the girl at breakfast excellent.

was a function in the associated bar next door which meant we had to have a drink elsewhere one evening

a laundry is a 4 minute walk away